Media
Troubleshooting
The information that follows lists some trouble-
shooting options. They depend on vehicle equip-
ment.
Problem
Solution
USB ports with charging function/ Read the instructions in the chapter ðpage 217, Multimedia
Bluetooth® audio player: the mo- connections/ðpage 216, Bluetooth audio player.
bile device is not supported.
USB ports with charging function: For many mobile phones or mobile devices, playback is not possi-
the mobile device is not recognized ble when the battery level is too low (less than 5% charge level).
as a source.
The mobile device will only be recognized as a media source in
the MMI after connecting if the battery charge level is sufficient.
USB ports with charging function: The Bluetooth® audio player function is turned on. Turn off this
malfunctions during audio play-
back through an iPod touch/
iPhone.
function ðpage 230 when you are not using the Bluetooth® au-
dio player.
USB ports with charging function: Make sure the MTP USB mode is selected in the settings on your
audio playback through the con-
nected mobile device is not possi-
ble.
mobile device.
Bluetooth® audio player: interfer- Playback interference can occur when using the Bluetooth® au-
ence with track display and audio
playback.
dio player if a music player app from a third party provider is
open. Audi recommends using the integrated media player on
your Bluetooth device (such as a smartphone).
Online media: no playback of on-
Check if a data plan has been purchased for the applicable coun-
line media.
try and if it is available ðpage 192.
224
English 
