Smartphone interface
– Wireless Apple CarPlay*/wireless Android
Auto* is not available in all countries.
– Wireless Apple CarPlay*/wireless Android
Auto* is only possible in vehicles without a
navigation system or without a detected ve-
hicle position (GPS data) if the following re-
quirement is met: the embedded SIM card
for the vehicle must be logged into the mo-
bile phone network ðpage 188.
– Some MMI functions are not available when
there is an active smartphone interface con-
nection.
– You cannot connect any mobile devices via
Bluetooth when a smartphone interface
connection is active.
– Usage of the smartphone interface depends
on the availability of services through third
party providers.
– If the connected smartphone has voice con-
trol, you can operate your smartphone using
the external voice recognition system
ðpage 31.
– Audi merely provides access to third party
services through the MMI and does not as-
sume any responsibility for the content of
these services.
– The MMI uses the menu language selected
in your smartphone settings.
Troubleshooting
Applies to: vehicles with smartphone interface
The information that follows lists some trouble-
shooting options. They depend on vehicle equip-
ment.
Problem
Solution
Smartphone inter- Check the battery charge level on your smartphone.
face cannot be
opened.
Check the USB adapter and use a different one if necessary.
Check if Android Auto or Apple CarPlay is available in the country where the vehi-
cle is being operated.
Android Auto: check if the Android Auto app is installed on your smartphone.
Connecting the
Make sure that you are using the correct USB adapter and check if the USB
smartphone to the adapter is connected correctly to your smartphone and the USB port with charg-
MMI failed.
ing function ðpage 217.
Apple CarPlay: check if Apple CarPlay is activated on your iPhone.
Android Auto: check in the Android Auto app if Android Auto permits new
vehicles.
228
English 
