Get Emergency call Guide for Audi S Q5 SUV Third Generation (2025-2026)

Audi connect

– An eSIM card establishes the Internet con-

nection for Audi connect vehicle control

services. The costs for this are included in

the price of Audi connect vehicle control

services. The mobile phone network, for ex-

ample, must be available to use these serv-

ices.

Wi-Fi hotspot

Applies to: vehicles with Wi-Fi hotspot

Requirement: the ignition must be turned on.

►

Applies to MMI: Select on the home screen:

SETTINGS > Connection settings.

Depending on the country and the vehicle equip-

ment, the following functions may be available:

Setup

Applies to: vehicles with Audi connect vehicle control

Wi-Fi hotspot

Create a myAudi account by registering in the

myAudi app or at , depending on

your country.

When the function is turned on, the MMI's Wi-Fi

hotspot is active and Wi-Fi devices can be con-

nected to the hotspot.

►

Set the key user ðpage 33.

Install the myAudi app on your mobile device

and log in with your access information.

Wi-Fi hotspot settings

►

The Wi-Fi connection between the MMI and your

Wi-Fi device is encrypted. You can change the fol-

lowing information if needed.

Tips

– Access point (SSID): name of the Wi-Fi hot-

spot.

Some services require you to enter a 4-digit

PIN that you set up during registration.

– Password: an initial password was set at the

factory in the MMI. Audi recommends changing

the initial password. Only use secure passwords

that conform to the general guidelines for se-

cure passwords. Follow the system instruc-

tions.

Settings

Wi-Fi

Applies to: vehicles with Wi-Fi

Requirement: the ignition must be turned on.

Allow data connection through Wi-Fi

►

Applies to MMI: Select on the home screen:

When the function is turned on, mobile devices

can use the Internet connection through the Wi-

Fi hotspot. Depending on the country, data pack-

ets may be required to do this.

SETTINGS > Connection settings.

Depending on the country and the vehicle equip-

ment, the following functions may be available:

Wi-Fi

WARNING

The MMI Wi-Fi is active when this function is

turned on. The MMI can be connected to a Wi-Fi

hotspot.

Always follow the information found in ð

in General information on page 200.

Note

WARNING

Always follow the information found in ð in

General information on page 200.

Always follow the information found in ð

in General information on page 200.



Note

Always follow the information found in ð in

General information on page 200.

204

Audi connect

Tips

Note

The name of the Wi-Fi hotspot and the Blue-

tooth name are automatically compared

when there are changes.

Always follow the information found in ð in

General information on page 200.

Tips

– Depending on the country, you may be able

to use the myAudi app or .

– Depending on the country, there may be re-

strictions on the use of data plans (such as

mobile phone service providers) when driv-

ing in other countries.

Data plans

Applies to: vehicles with Audi connect

Data plans must be purchased in order to use cer-

tain services ð

page 200.

in General information on

You can purchase data plans at .

– If selling your vehicle, you should delete the

vehicle from the customer portal for the

mobile phone service provider to avoid be-

ing charged for additional purchases.

WARNING

Always follow the information found in ð

in General information on page 200.

Troubleshooting

Applies to: vehicles with Audi connect Infotainment

The information that follows lists some trouble-

shooting options. They depend on vehicle equip-

ment.

Problem

Solution

Some Audi connect Infotainment services must be activated or

Audi connect Infotainment serv-

ices: individual Audi connect Info- configured through your personal myAudi account before using

tainment services are grayed out or them for the first time. You can find detailed information online

not available.

at .

Wi-Fi hotspot: it is not possible to Check if Wi-Fi hotspot is activated in the MMI ðpage 204.

connect through Wi-Fi.

Delete all existing Wi-Fi connections on your mobile device and

restart it.

Not available in every market.

205

Emergency call

TPS emergency calls are only available within the

mobile network coverage area of the mobile

phone service provider selected by Audi.

Emergency call

Overview

Applies to: vehicles with emergency call function

Tips

An emergency call is a combination of data trans-

mission and a phone call. Your vehicle uses data

transmission to forward important information,

such as the vehicle and position data, to an emer-

gency call center.

– The emergency call function cannot be de-

activated in the Infotainment system set-

tings.

– The availability of the TPS emergency call is

limited to certain times.

Depending on the country and the vehicle equip-

ment, the following functions may be available:

– The costs for call and data connections for

TPS emergency calls is included in the price

of the services.

With the emergency call, you can call for help in

dangerous situations as quickly as possible. Use

this function when emergency help is needed

ðpage 206.

Functions

Applies to: vehicles with emergency call function

– Audi connect emergency call (TPS emergency

call). This eCall system uses third party emer-

gency call centers, and if necessary, public

emergency call centers.

A TPS emergency call can be made manually or

automatically ðpage 206.

In the event that an automatic TPS emergency

call is made, emergency responders as well as

the local emergency call center or police station

may receive the necessary information in order

for help to arrive as quickly as possible.

With online roadside assistance, you can request

assistance if there is a breakdown or a minor acci-

dent ðpage 207.

WARNING

Making an emergency call

Applies to: vehicles with emergency call function

In areas with poor GPS reception or outside

the coverage range of the respective mobile

phone service provider, some functions and/or

services may not be available, it may not be

possible to send or receive data, or functional-

ity may be limited.

Tips

To see which data can be transmitted, visit

your Audi country or sales region website at

Fig. 147 Front headliner: cover for the emergency call but-

ton

Emergency call

Manual emergency call

Operation

Applies to: vehicles with emergency call function

Requirement: the ignition must be turned on.

►

The services are provided through a SIM card in-

stalled in the vehicle. Services are provided as-

suming that the mobile phone network required

for the installed SIM card is functioning and avail-

able for use.

Tap the cover 1 to open it.

Press and hold the emergency call button until

the LED 2 blinks. The emergency call will be

made.

►

If the emergency call button is pressed by mis-

take, then press it again immediately and hold



206

Emergency call for Your Audi S Q5 SUV Third Generation (2025-2026)

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