Get Communications -> Telephone Guide for BMW 1 Series 4 Door Second Generation (2011-2019)

Communications

This chapter describes how to use the

telephone, BMW Assist and BMW TeleService.

Communications

Telephone

Snap-in adapter

Vehicle equipment

The snap-in adapter makes it possible:

In this chapter, all production, country, and

optional equipment that is offered in the model

range is described. Equipment is also described

that is not available because of, for example,

selected options or country version. This also

applies to safety related functions and systems.

>

Accommodate the mobile phone.

Recharge its battery.

Connect it to an external antenna of the

vehicle.

This assures a better network connection

and constant sound quality.

Overview

Suitable mobile phones

For precise information about which mobile

phones and external devices with a Bluetooth

interface are supported by the mobile phone

preparation, go to

bluetooth.

The concept

Mobile phones or other external devices, e.g.

audio players, can be connected to the vehicle

via Bluetooth.

Bluetooth® is a registered trademark of

Bluetooth® SIG, Inc.

Displaying vehicle identification

number and software part number

After being paired once, when the ignition is

switched on, these devices are automatically

detected as soon as they are present in the

vehicle and can be controlled via iDrive, by the

buttons on the steering wheel, and by voice.

Checking which mobile phones are supported

by the mobile phone preparation requires the

vehicle identification number and software part

number. The software version of the mobile

phone may also be required.

Depending on whether they are functioning as a

telephone and/or as an audio source, external

devices can be used via the vehicle. The tele-

phone functions will be described below. Oper-

ation of audio functions, refer to page 180.

1. "Telephone"

2. Open "Options".

3. "Bluetooth® info"

4. "Display system information"

Up to four external devices can be paired.

With a certain software version, these suitable

mobile phones support the vehicle functions

described below.

It may be necessary for some functions to be

activated by the mobile phone provider or

service provider.

With other mobile phones or software versions,

malfunctions may occur.

Only make entries when traffic conditions

permit. Do not hold the mobile phone in

your hand while you are driving; use the hands-

free system instead. Otherwise, you may

endanger vehicle occupants and other road

users.<

A mobile phone that is connected to the vehicle

should not be operated via the mobile phone

keypad; otherwise, malfunctions may occur.

It is possible to perform a software update, refer

to page 184.

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Telephone

Communications

Notes

Activating/deactivating Bluetooth link

At high temperatures, the charging function of

the mobile phone may be limited and some

functions may no longer be carried out.

Bluetooth is not permitted everywhere. Comply

with all safety guidelines and regulations.

1. "Telephone"

2. Open "Options".

3. "Bluetooth®"

When using the mobile phone via the vehicle,

follow the operating instructions of the mobile

phone.

Pairing/unpairing mobile

phone

General information

The following functions are available:

>

Using a mobile phone as a telephone.

Using the mobile phone as an auxiliary

phone.

Additional functions

Auxiliary phone

>

Using the mobile phone as an audio source.

Using an audio device as an audio source,

refer to page 180.

A mobile phone can be used as an auxiliary

phone.

Incoming calls to the auxiliary phone can be

accepted, refer to page 193. Missed calls to the

auxiliary phone are shown in the Control

Display.

Requirements

>

Suitable mobile phone, refer to page 188.

Mobile phone operational.

Bluetooth activated in vehicle, refer to

page 191, and in the mobile phone.

Office

Contacts, appointments, tasks, notes, text

messages, and e-mails are imported from the

mobile phone into the vehicle.

>

Bluetooth presets in the mobile phone are

required, e.g. connection not confirmed or

visible, refer to Owner's Manual for the

mobile phone.

Audio source

>

Deactivating Bluetooth audio, refer to

page 189.

A mobile phone can be used as an audio source.

A number with at least 4 and at most

16 digits has been established as the

Bluetooth passkey. Only required once for

pairing.

Activating/deactivating additional

functions

To use these functions in the vehicle, activate

them before pairing. For information on suitable

mobile phones that support these functions,

refer to page 188.

>

Ignition switched on.

1. "Telephone"

2. "Bluetooth® (phone)"

3. Open "Options".

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Communications

Telephone

4. "Configure Bluetooth®"

5. Select the desired additional function:

> "Additional telephone"

> "Office"

6. You will be prompted by iDrive or the mobile

phone to enter the same Bluetooth

passkey.

> "Bluetooth® audio"

If an additional function is deactivated, it cannot

be assigned to a phone.

Pairing and connecting a device

Only pair the device when the vehicle is

stopped; otherwise, inattention may lead

to endangerment of passengers or other road

users.<

Enter the passkey and confirm.

or

1. "Telephone"

Compare the control number in the vehi-

cle's display to the control number of the

mobile phone. Confirm the control number

in the mobile phone and in the vehicle.

2. "Bluetooth® (phone)"

3. "Add new phone"

The Bluetooth name of the vehicle is

displayed.

"OK"

7. Select the functions for which the mobile

phone is to be used.

8. "OK"

If pairing was successful, the mobile phone

appears at the top of the list of devices.

Functions supported by the mobile phone and

audio device are displayed as symbols during

the pairing.

White symbol: function active.

Gray symbol: function inactive.

4. To perform other operations on the mobile

phone, refer to the owner's manual for the

device: e.g. search for and connect

Symbol Function

Telephone

Bluetooth device or a new device.

The Bluetooth name of the vehicle appears

on the mobile phone display.

Auxiliary phone

Audio source

5. Select the Bluetooth name of the vehicle on

the mobile phone display.

Four devices can be paired with the vehicle

simultaneously. Three devices can be con-

nected to the vehicle simultaneously.

If the pairing was not successful: what to do if…,

refer to page 192.

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Telephone

Communications

4. Open "Options".

5. "Configure phone"

Following the initial pairing

>

The mobile phone is detected/connected in

the vehicle within a short period of time

when the engine is running or the ignition is

switched on.

6. Select the desired functions. At least one

function must be selected.

> "Telephone"

>

The phone book entries of the telephone

that are stored on the SIM card or the

mobile phone are imported into the vehicle

once the device is detected, depending on

the mobile phone.

> "Additional telephone"

> "Audio"

>

Four devices can be paired.

Specific settings may be necessary in some

mobile phones, e.g. authorization or a

secure connection, refer to the Owner's

Manual for the mobile phone.

Connecting a particular device

1. "Telephone"

7. "OK"

2. "Bluetooth® (phone)"

If a device is assigned a function, this may deac-

tivate the function in an already connected

device and cause the other device to be

unpaired.

All paired devices are listed.

3. Select the device to be connected.

Exchangingthe telephone andauxiliary

phone

If the telephone and auxiliary phone are con-

nected to the vehicle, the function can be

swapped between the two devices.

1. "Telephone"

2. "Bluetooth® (phone)"

3. "Swap phone/addit. phone"

The functions assigned before the unpairing of

the device are assigned to the device when it is

reconnected. If a device is already connected,

then these functions are deactivated if

necessary.

Unpairing device

1. "Telephone"

2. "Bluetooth® (phone)"

All paired devices are listed.

3. Highlight the device to be unpaired.

4. Open "Options".

Configuring devices

Additional functions can be activated or

deactivated in paired and connected devices.

1. "Telephone"

2. "Bluetooth® (phone)"

3. Highlight the device to be configured.

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Communications

Telephone

5. "Remove phone from list"

>

Is the ambient temperature too high or too

low? Do not subject your mobile phone to

extreme ambient temperatures.

Telephone functions not possible.

>

Is the mobile phone paired as an auxiliary

phone and is the auxiliary phone function

deactivated? Activate the function.

>

Outgoing call not possible? Connect the

mobile phone as a telephone.

Phone book entries are not displayed, not all of

them are displayed, or they are displayed

incompletely.

What to do if…

For information on suitable mobile phones,

refer to page 188.

>

The transfer of phone book entries has not

yet completed.

The mobile phone could not be paired or con-

nected.

>

In some cases, only the phone book entries

of the mobile phone or the SIM card will be

transferred.

>

Is Bluetooth activated in the vehicle and in

the mobile phone? Activate Bluetooth in the

vehicle and in the mobile phone.

>

It may not be possible to display phone

book entries with special characters.

Do the Bluetooth passkeys on the mobile

phone and the vehicle match? Enter the

same passkey on the mobile phone and via

iDrive.

The number of phone book entries to be

stored is too high.

The data volume of the phone book entry is

too great, e.g. due to additionally stored

information such as notes? Reduce the data

volume.

>

Is the passkey input taking longer than

30 seconds? Repeat the pairing procedure.

Are too many Bluetooth devices connected

to the mobile phone? If so, delete the con-

nections with other devices on the mobile

phone.

>

Is the mobile phone connected as an audio

source or auxiliary phone? The mobile

phone must be connected as a telephone.

>

Is the audio connection activated? Deacti-

vate the audio connection.

The telephone connection quality is low.

>

Depending on the mobile phone, it is possi-

ble to adjust the strength of the Bluetooth

signal.

Is the mobile phone in power economy

mode or does it only have a small amount of

battery charge remaining? Charge the

mobile phone in the snap-in adapter or via a

charging cable.

Insert the mobile phone into the snap-in

adapter or place it in the vicinity of the

center console.

>

Depending on the mobile phone, it may only

be possible to connect one device to the

vehicle. Unpair the connected device from

the vehicle and only pair and connect one

device.

Adjust the volume of the microphone and

speaker separately.

If you have gone through all items in the list and

still cannot activate the desired function, please

check the website

for further notes or contact Customer Relations

or a BMW center.

Is the mobile phone no longer responding?

>

Switch the mobile phone off and back on

again. Repeat the pairing procedure.

192

Telephone

Communications

With calls to the auxiliary phone, only the

number is displayed if it is transmitted by the

network.

Operation

Adjusting volume

An incoming call to a phone is automatically

rejected if a call on the other phone is currently

active.

Accepting a call

Press the

or

button on the steering wheel

"Accept"

Turn the knob until the desired volume is

reached. The setting is stored for the remote

control currently in use.

The vehicle automatically adjusts the volume of

the microphone on the mobile phone and the

volume of the person on the phone with you.

Depending on the mobile phone, it may be

necessary to adjust the volumes.

Adjustments are only possible during a call and

must be carried out separately for each phone.

When the telephone is unpaired, this deletes

the settings.

Rejecting a call

"Reject"

The caller is connected to your mailbox if it has

been activated.

1. "Settings"

2. "Tone"

Ending a call

3. "Volume settings"

Press the

or

button on the steering wheel

4. To select the desired setting:

"Microphone" or "Loudspeak."

1. "Telephone"

2. "End call"

5. To adjust: turn the controller.

6. To store: press the controller.

Incoming call

Receiving calls

If the number of the caller is stored in the phone

book and is transmitted by the network, then

the name and number of the contact are

displayed; otherwise, only the number is

displayed.

If a contact is assigned more than one phone

number, then only the name of the caller is

displayed.

193

Communications

Telephone

Entering phone numbers

Establishing a second call

Establish another call during an active call.

1. "Telephone"

Dialing a number

1. "Telephone"

2. "Active calls"

2. "Dial number"

3.

"Hold"

3. Select the digits individually.

The existing call is put on hold.

4. Select the

symbol.

4. Dial the new phone number or select it from

a list.

It is also possible to enter phone numbers by

voice.

"Return"

The call on hold is continued.

Calls with multiple parties

General information

Switching between two calls, toggling

Active call: highlighted.

It is possible to switch between two calls or to

connect two calls to establish a conference call.

These functions must be supported by the

mobile phone and by the service provider.

The call on hold is identified with:

"on hold...".

"Swap calls"

The phone switches to the call on hold.

Accepting a call while speaking to

another party

This function may have to be activated by the

service provider and the mobile phone may

need to be set for this.

When a second call comes in during an ongoing

call, a call-waiting signal sounds.

"Accept"

The call is accepted and the existing call is put

on hold.

194

Telephone

Communications

1. "Telephone"

2. Select contact from a list or "Dial number"

3. "Keypad dialing"

Establishing a conference call

Two calls can be connected to a single

telephone conference call.

1. Establish two calls.

4. Enter a DTMF code.

2.

"Conference call"

Phone book

Displays

The phone book accesses the contacts of the

telephone and shows all contacts for which a

phone number is entered. The entries can be

selected to make a call.

1. "Telephone"

2. "Phone book"

When terminating a conference call, both calls

are ended. If one call is terminated by another

party, the other call can be continued.

A symbol indicates the storage location of the

contacts, refer to page 202.

Muting the microphone

The microphone can be muted in active calls.

1. "Telephone"

2. "Active calls"

3.

"Microphone mute"

Calling a contact

Symbol Meaning

Contact with a stored phone number.

Contact with more than one stored

phone number.

Call not possible. The mobile phone

has no reception or network or a Ser-

vice Request is currently active.

The muted microphone is automatically

activated:

>

If a new call is made.

Contacts with a stored phone number: select

the desired contact. The connection is

established.

When switching between callers on hold.

Keypad dialing

Contacts with more than one stored phone

number: select the desired contact and then

select the phone number. The connection is

established.

Use keypad dialing to gain access to network

services or to control devices, e.g. to remotely

access an answering machine. This requires

the DTMF code.

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Communications

Telephone

Editing a contact

Saving an entry in the contacts

1. Highlight the entry.

Changing entries in the "Contacts" menu. If a

contact is changed, the changes are not stored

in the mobile phone. A copy of the entry is

stored in the vehicle.

2. Open "Options".

3. "Store as new contact" or "Add to existing

contact".

1. Highlight the contact.

2. Open "Options".

3. "Edit entry"

4. Select contact if necessary.

5. Select the type of number: "Home",

"Business", "Mobile" or "Other".

The contact can be edited.

6. Complete the entries if necessary.

7. "Store contact"

Redialing

Received calls

Displaying calls

General information

The list of dialed numbers in the mobile phone

are transferred to the vehicle, depending on the

mobile phone. In some cases, only numbers

that were dialed from the vehicle are displayed.

The list of received calls in the mobile phone is

transferred into the vehicle, depending on the

mobile phone. In some cases, only calls that

were received in the vehicle are displayed.

The last 20 phone numbers dialed are dis-

played. The sorting of the phone numbers

depends on the mobile phone.

The last 20 calls received are displayed. The

sorting and displaying of phone numbers

depends on the mobile phone.

Dialing the number via iDrive

1. "Telephone"

2. "Received calls"

2. "Redial"

Calling a number from the list

Select an entry.

3. Select the desired entry and phone number,

if necessary.

The connection is established.

Deleting a single entry or all entries

Deleting entries depends upon the mobile

phone.

Deleting entries depends upon the mobile

phone.

1. Highlight the entry.

2. Open "Options".

3. "Delete entry" or "Delete list".

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Saving an entry in the contacts

1. Highlight the entry.

Operation by voice

With voice activation system:

Operation, refer to page 27.

2. Open "Options".

3. "Store as new contact" or "Add to existing

contact".

Without voice activation system:

Depending upon the equipment, the mobile

phone can be voice-operated as described

below.

4. Select contact if necessary.

5. Select the type of number: "Home",

"Business", "Mobile" or "Other".

The list of short commands in the Owner's

Manual does not apply to this type of voice

operation.

6. Complete the entries if necessary.

7. "Store contact"

The concept

Hands-free system

General information

>

The mobile phone can be operated without

removing your hand from the steering

wheel.

Calls being conducted using the hands-free

system can be continued using the mobile

phone and vice versa.

In many cases, the entry process is sup-

ported by means of announcements or

questions.

{...} Verbal instructions to use with the voice

From the mobile phone to the hands-

free system

operation system.

Calls that have been initiated from outside the

Bluetooth range of the vehicle can be continued

using the hands-free system if the ignition is

switched on.

Voice commands

Activating voice activation system

1. Press the

button on the steering wheel.

Depending on the mobile phone, the call is

automatically switched to hands-free mode.

2. Say the command.

If the switch does not occur automatically, then

follow the instructions that appear on the dis-

play of the mobile phone, also refer to the

Owner's Manual for the mobile phone.

Finishing voice input

Press the

or

button on the steering wheel

{Cancel}.

From hands-free system to mobile

phone

Possible commands

Calls being conducted using the hands-free

system can also be continued using the mobile

phone if so desired, depending on the mobile

phone.

Having possible commands read aloud

The system understands default commands

that must be spoken word for word.

At this point, follow the instructions that appear

on the display of the mobile phone, also refer to

the Owner's Manual for the mobile phone.

{Help}.

Possible commands are read aloud.

Digits from zero to nine are recognized.

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Communications

Telephone

Each digit can be spoken individually or com-

bined into a sequence to accelerate the entry

process.

Redialing

{Redial}.

Voice phone book

Using alternative commands

Depending on how your vehicle is equipped, it

may be necessary to create your own voice

phone book.

There are often a number of commands to run a

function, e.g.:

{Select name} or {Name}.

The entries must be entered using voice com-

mands and are separate from the memory in the

mobile phone. Up to 50 entries can be set up.

Example: dialing phone numbers

1. Press the

button on the steering wheel.

Storing the entry

2. {Dial number}

1. {Save name}.

The system replies: {{Please say the

number}}.

2. Say the name aloud. Do not exceed a

speaking duration of about 2 seconds.

3. For example: {123 456 7890}

3. Say the phone number after being

prompted to do so by the system.

The system replies: {{123 456 7890.

Continue?}}.

4. {Save number}.

4. {Dial}

The system replies: {{Dialing number}}.

Deleting the entry

1. {Delete name}.

Calling

2. Say the name when prompted.

3. Confirm request: {Yes}

Dialing phone numbers

1. {Dial number}.

Deleting all entries

2. Say the phone number.

3. {Dial}.

1. {Delete phonebook}.

The dialog for deleting phone book is

opened.

The connection to the desired subscriber is

established.

2. Confirm request: {Yes}

3. Confirm request again: {Yes}

Correcting phone number

Digit sequences can be deleted after the

system has repeated the digits.

Reading and selecting the entries

1. {Read phonebook}.

The dialog for reading phone book is

opened.

{Correct number}.

The command can be repeated as often as

necessary.

2. {Dial number}, when the desired entry

is read aloud.

Deleting phone number

{Delete}.

Selecting an entry

All digits entered up to this point are deleted.

1. {Select name}.

2. Say the name when prompted.

3. Confirm request: {Yes}

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Adjusting volume

Notes

Turn knob during announcement.

At high temperatures, the charging function of

the mobile phone may be limited and some

functions may no longer be carried out.

>

The volume remains the same, even if the

volume of other audio sources is changed.

When using the mobile phone via the vehicle,

follow the operating instructions of the mobile

phone.

The volume is stored for the remote control

currently in use.

Notes

Installation location

In the center armrest.

Notes on Emergency Requests

Do not use the voice operation system to ini-

tiate an emergency call. In stressful situations,

the voice and vocal pitch can change. This can

unnecessarily delay the establishment of a tele-

phone connection.

Inserting snap-in adapter

1. Press the button and remove the cover.

Instead, use the SOS button, refer to page 250,

in the vicinity of the interior rearview mirror.

Ambient conditions

>

Say the commands, numbers and letters

smoothly and with normal volume, empha-

sis and speed.

>

Always say the commands in the language

of the system. The language of the voice

operation of the mobile phone is preset and

cannot be changed via the Control Display.

2. Insert the snap-in adapter at the front,

arrow 1, and press downward, arrow 2, until

it clicks into place.

>

Keep the doors, windows, glass roof, and

convertible top closed to prevent interfer-

ence from outside noise.

Avoid ambient noise in the vehicle while

speaking.

Snap-in adapter

General information

Detailed information on snap-in adapters that

compatibly support mobile phone functions can

be found at your BMW center.

199

Communications -> Telephone for Your BMW 1 Series 4 Door Second Generation (2011-2019)

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