Get MOBILITY -> Help in case of a breakdown Guide for BMW 1 Series 4 Door Third Generation (2019-2024)

Help in case of a breakdown

MOBILITY

Help in case of a breakdown

To remove it, slide the warning triangle to the

side.

Vehicle equipment

This chapter describes all standard, country-spe‐

cific and optional equipment available for the

model series. It may therefore describe equip‐

ment and functions which are not installed in

your vehicle, for example on account of the spe‐

cial equipment selected or the country specifica‐

tion. This also applies to safety-relevant func‐

tions and systems. Please comply with the

relevant laws and regulations when using the

corresponding functions and systems.

First-aid kit

General

Some items in the kit have a limited life.

Check the use-by dates of the contents regularly

and replace any items that have expired in good

time.

Storage

Hazard warning lights

The first-aid kit is located in the compartment

under the luggage compartment floor.

The button is located in the centre console.

Fold up luggage compartment floor.

Warning triangle

BMW Roadside Assistance

Principle

BMW Group Roadside Assistance can be con‐

tacted if you require help in the event of a break‐

down.

General

In the event of a breakdown, data on the vehicle

condition is transferred to the manufacturer of

the vehicle. It is possible that malfunctions can

be remedied directly.

The warning triangle is located inside the tail‐

gate.

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There are various ways of making contact.

▷ Via a Check Control message, see page 146.

▷ Calling with a mobile phone.

Teleservice Assistance can be started after a re‐

quest by the service specialist.

1. Park the vehicle safely.

▷ Via the BMW Connected app.

2. Apply the parking brake.

Depending on the national-market version and

vehicle type, a different Roadside Assistance

provider can be assigned via the ConnectedDrive

customer portal if necessary.

3. Control Display is switched on.

4. Confirm Teleservice Assistance.

Certain vehicle functions may be restored to a

drivable condition.

If this is not possible, further measures will be ini‐

tiated, for example Mobile Service will be in‐

formed.

Requirements

▷ Activated ConnectedDrive contract, equip‐

ment with intelligent emergency call or BMW

ConnectedDrive services.

▷ Mobile reception.

BMW Accident Assistance

▷ Standby state is switched on.

Principle

BMW Group Accident Assistance can be contac‐

ted if help is required in the event of an accident.

Starting

When equipped with Teleservices, support is

provided first through Teleservice Diagnosis and

then by Teleservice Assistance if required.

General

Via iDrive:

If the vehicle sensors detect a minor to moder‐

ately severe accident, which did not trigger any

airbags, a Check Control message is displayed in

the instrument cluster. A corresponding text

message also appears on the Control Display.

1. "ConnectedDrive"

2. "BMW Assistance"

3. "BMW Roadside Assistance"

Contact with the manufacturer's Roadside

Assistance is established.

When BMW Accident Assistance is activated,

data on the vehicle condition is transferred to

BMW.

A telephone number may be displayed. Se‐

lect it to dial the telephone number using a

connected mobile telephone.

Depending on the national-market version and

vehicle type, a different accident assistance pro‐

vider can be assigned via the ConnectedDrive

customer portal if necessary.

Teleservice Diagnosis

Teleservice Diagnosis enables the detailed vehi‐

cle data required for diagnosis to be transferred

via mobile communications. This data is transfer‐

red automatically.

Requirements

▷ Activated ConnectedDrive contract, equip‐

ment with intelligent emergency call or BMW

ConnectedDrive services.

Teleservice Assistance

▷ Mobile reception.

Teleservice Assistance is a country-specific fea‐

ture that enables a more in-depth diagnosis of

the vehicle via mobile telephony.

▷ Standby state is switched on.

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The emergency call establishes a connection to

a public emergency call number.

Starting BMW Accident

Assistance

This depends on factors such as the specific

mobile telephone network and national regula‐

tions.

If an accident is detected

automatically

The emergency call is placed using the SIM card

integrated in the vehicle and cannot be switched

off.

A text message prompting the driver to call

BMW Accident Assistance is shown on the Con‐

trol Display.

For technical reasons, it might not be possible to

make an emergency call in highly adverse condi‐

tions.

The connection can be established directly:

"BMW Accident Assist."

The Check Control message for BMW Accident

Assistance can also be called up from the saved

Check Control messages, see page 146, for a

certain length of time.

Overview

Starting manually

BMW Accident Assistance can also be contac‐

ted independently of the automatic accident de‐

tection function.

Via iDrive:

1. "ConnectedDrive"

SOS button.

2. "BMW Assistance"

3. "BMW Accident Assistance"

Follow the displays on the Control Display. A

voice connection is established.

Operating requirements

▷ Standby state is switched on.

▷ Emergency call system is functional.

4. "End call"

The voice connection can be terminated.

▷ If the vehicle is equipped with intelligent

emergency call: the SIM card integrated in

the vehicle is activated.

Emergency call

Automatic triggering

Statutory emergency call

In certain circumstances, for example deploy‐

ment of the airbags, an emergency call may be

placed automatically immediately after an acci‐

dent of appropriate severity. An automatic emer‐

gency call is not affected by pressing the SOS

button.

Principle

The system can be used to trigger an emer‐

gency call automatically or manually in emer‐

gency situations.

General

Manual triggering

Press the SOS button in an emergency only.

1. Tap on cover flap.

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MOBILITY

2. Press and hold the SOS button until the LED

General

in the button area is illuminated green.

Press the SOS button in an emergency only.

▷ The LED is illuminated green when the emer‐

gency call has been activated.

The intelligent emergency call system estab‐

lishes a connection with the BMW emergency

call centre.

If a cancellation request is displayed on the

Control Display, the emergency call can be

cancelled.

Even if no emergency call through BMW is pos‐

sible, in some cases an emergency call may still

be established to a public emergency call num‐

ber. This depends on factors such as the specific

mobile telephone network and national regula‐

tions.

If the situation permits, wait in the vehicle un‐

til voice contact has been established.

▷ The LED flashes green when the connection

to the emergency number has been estab‐

lished.

For technical reasons, it might not be possible to

make an emergency call in highly adverse condi‐

tions.

When an emergency call is made, data is sent

to the public rescue coordination centre in or‐

der to decide what rescue measures are re‐

quired, for example the position of the vehi‐

cle, if this can be determined.

Overview

For information on data transfer and storage,

see page 15.

Even if the vehicle occupants can no longer

hear the rescue coordination centre through

the loudspeakers, the rescue coordination

centre may still be able to hear the vehicle

occupants speak.

The rescue coordination centre ends the emer‐

gency call.

SOS button.

Malfunction

The emergency call function may be impaired.

Operating requirements

▷ Standby state is switched on.

▷ Emergency call system is functional.

The LED near the emergency call button illumi‐

nates for approximately 30 seconds. A Check

Control message is shown.

▷ If the vehicle is equipped with intelligent

emergency call: the SIM card integrated in

the vehicle is activated.

Have checks performed by a Service Partner of

the manufacturer or another qualified Service

Partner or a specialist workshop.

Automatic triggering

Intelligent emergency call

Principle

The system can be used to trigger an emer‐

gency call automatically or manually in emer‐

gency situations.

In certain circumstances, for example deploy‐

ment of the airbags, an emergency call may be

placed automatically immediately after an acci‐

dent of appropriate severity. An automatic emer‐

gency call is not affected by pressing the SOS

button.

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Help in case of a breakdown

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Manual triggering

Safety note

1. Tap on cover flap.

2. Press and hold the SOS button until the LED

in the button area is illuminated green.

WARNING

Incorrect use of the fire extinguisher can cause

injury. There is a risk of injury. Observe the in‐

formation below when using the fire extin‐

guisher:

▷ The LED is illuminated green when the emer‐

gency call has been activated.

If a cancellation request is displayed on the

Control Display, the emergency call can be

cancelled.

▷ Do not inhale the extinguishing agent. If

the extinguishing agent is inhaled, move

the casualty out into the fresh air. If the

casualty experiences breathing difficulties,

contact a doctor immediately.

If the situation permits, wait in the vehicle un‐

til voice contact has been established.

▷ The LED flashes green when the connection

to the emergency number has been estab‐

lished.

▷ Do not allow the extinguishing agent to

come into contact with the skin. Pro‐

longed contact with the extinguishing

agent can cause the skin to dry out.

When an emergency call is made via BMW,

data, for example the vehicle's position if this

can be determined, is sent to the public

emergency call centre in order to decide

what rescue measures are required.

▷ Do not allow the extinguishing agent to

come into contact with the eyes. In the

event of contact with the eyes, rinse them

immediately with plenty of water. In case

of prolonged discomfort, contact a doctor.

If questions asked by the emergency call

centre remain unanswered, rescue measures

are implemented automatically.

Overview

The fire extinguisher is located at the front of the

front passenger seat.

Even if the vehicle occupants can no longer

hear the emergency call centre through the

loudspeakers, the emergency call centre may

still be able to hear the vehicle occupants

speak.

Removing the fire extinguisher

Open the buckles on the retaining strap.

The emergency call centre ends the emergency

call.

Using the fire extinguisher

To use the fire extinguisher, follow the manufac‐

turer's instructions on the fire extinguisher and

the information supplied with it.

Fire extinguisher

Principle

The fire extinguisher can be used to put out vehi‐

cle fires.

Stowing the fire extinguisher

1. Insert the fire extinguisher into the holder.

2. Hook in and close the buckles.

General

Depending on the vehicle's equipment and the

country variant, the vehicle may have a fire extin‐

guisher.

Maintenance and refilling

Have the fire extinguisher checked every 2 years

by a Service Partner of the manufacturer or an‐

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Help in case of a breakdown

MOBILITY

other qualified Service Partner or a specialist

workshop.

Preparations

1. Check whether the battery in the other vehi‐

cle shows 12 volts. Information about the

voltage is provided on the battery.

Make a note of the next maintenance date for

the fire extinguisher.

Replace the fire extinguisher after use or have it

refilled.

2. Switch off the engine of the other vehicle.

3. Switch off any power consumers in both ve‐

hicles.

Starting aid

Jump-starting connections

The starting aid terminal in the engine compart‐

ment, see page 310, serves as the positive bat‐

tery terminal.

General

If the vehicle battery is discharged, the engine

can be started from another vehicle's battery us‐

ing two jump leads. Only use jump leads with

fully insulated terminal clamps.

Open the cover of the jump-starting connection.

A special connection on the body serves as the

negative battery terminal in the engine compart‐

ment, see page 310.

Safety notes

Connecting the cables

Before starting, switch off all unnecessary power

consumers, for example the radio, on both vehi‐

cles.

DANGER

Touching live components can result in an

electric shock. There is a risk of injury or even

death. Do not touch any components that

could be live.

1. Open the cover of the jump-starting connec‐

tion.

2. Connect a terminal clamp on the positive/+

jump lead to the positive terminal of the bat‐

tery or the corresponding jump-starting con‐

nection on the other vehicle.

WARNING

Connecting the jump leads in the wrong se‐

quence can cause sparks. There is a risk of in‐

jury. Please comply with the correct sequence

when connecting.

3. Connect the second terminal clamp to the

battery's positive terminal or to the corre‐

sponding jump-starting connection on the

vehicle being started.

4. Connect a terminal clamp on the negative/–

jump lead to the negative terminal of the bat‐

tery or the corresponding engine or body

earth connection on the other vehicle.

NOTE

Contact between the bodywork of the two ve‐

hicles can result in a short circuit during starting

aid. There is a risk of material damage. Make

sure there is no contact between the body‐

work.

5. Connect the second terminal clamp to the

negative terminal of the battery or to a corre‐

sponding engine or body earth connection on

the vehicle being started.

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Help in case of a breakdown

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▷ Raise the vehicle with suitable equipment.

Starting the engine

Never use spray products to start the engine.

▷ Do not raise or secure the vehicle by its

towing eye, body parts or chassis parts.

1. Start the engine of the other vehicle and al‐

low it to run for a few minutes at a slightly

higher idle speed.

Towing or pushing the vehicle

A broken-down vehicle can be towed or pushed.

To roll or push the vehicle, see page 135.

Observe the following notes:

If starting a diesel vehicle: allow the engine of

the other vehicle to run for approximately

10 minutes.

2. Start the engine of the vehicle to be started in

the usual way.

▷ Make sure that the standby state is switched

on, otherwise low-beam headlights, rear

lights, turn indicators and wipers would not

be available.

If an initial attempt to start the engine fails,

wait a few minutes before trying again to al‐

low the discharged battery to recharge.

▷ Do not tow the vehicle with the rear axle

raised, otherwise the steering can turn.

3. Allow both engines to run for a few minutes.

4. Disconnect the jump leads in reverse order to

connection.

▷ When the engine is not running, there is no

power assistance. The steering and brakes

will require extra effort to operate.

Check the battery and have it recharged if nec‐

essary.

▷ Greater steering wheel movements are nec‐

essary.

▷ The towing vehicle must not be lighter than

the towed vehicle, otherwise it may be unable

to keep the towed vehicle reliably under con‐

trol.

Tow-starting and towing

Safety note

▷ Do not exceed a towing speed of 50 km/h,

30 mph.

WARNING

▷ Do not exceed a towing distance of 50 km,

30 miles.

Due to system limitations, individual functions

may not work properly when tow-starting/

towing with activated Intelligent Safety Sys‐

tems. There is a risk of accident. Switch off all

Intelligent Safety Systems before tow-starting/

towing.

Towing truck

Manual transmission

Safety notes

NOTE

Have your vehicle transported by a towing truck

with a hoisting frame, or hoisted onto a load area.

The vehicle may be damaged when raising and

securing it.

There is a risk of material damage.

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Help in case of a breakdown

MOBILITY

▷ Do not raise or secure the vehicle by its

Steptronic transmission without

xDrive: transporting the vehicle

towing eye, body parts or chassis parts.

General

The vehicle must not be towed if the front

wheels are in contact with the ground.

Steptronic transmission with

xDrive: transporting the vehicle

General

Do not have the vehicle towed.

Safety note

NOTE

Pushing the vehicle

If the vehicle is towed with a lifted rear axle, the

vehicle can be damaged. There is a risk of ma‐

terial damage. Only have the vehicle towed with

a lifted front axle or transported on a load plat‐

form.

To remove a broken-down vehicle from danger,

it can be pushed for a short distance.

To roll or push the vehicle, see page 137.

Towing truck

Pushing the vehicle

To remove a broken-down vehicle from danger,

it can be pushed for a short distance.

To roll or push the vehicle, see page 137.

Towing truck

Only have the vehicle transported on a truck bed.

NOTE

The vehicle may be damaged when raising and

securing it.

There is a risk of material damage.

▷ Raise the vehicle with suitable equipment.

Have the vehicle transported by a towing truck

with a hoisting frame, or hoisted onto a loading

platform.

▷ Do not raise or secure the vehicle by its

towing eye, body parts or chassis parts.

NOTE

Towing other vehicles

General

Switch on the hazard warning lights in line with

local regulations.

The vehicle may be damaged when raising and

securing it.

There is a risk of material damage.

▷ Raise the vehicle with suitable equipment.

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If the electrical system of the vehicle being

towed has failed, the vehicle must be made iden‐

tifiable to other road users, for instance by plac‐

ing a sign or the warning triangle in the rear win‐

dow.

▷ Do not exceed a towing speed of 50 km/h,

30 mph.

▷ Do not exceed a towing distance of 5 km,

3 miles.

▷ Ensure that the towing rope is taut when the

towing vehicle drives off.

Safety notes

Towing eye

General

WARNING

If the gross vehicle weight of the towing vehicle

is less than that of the vehicle being towed, the

towing eye may be torn off or it may not be

possible to control the vehicle. There is a risk of

accident. Make sure that the gross vehicle

weight of the towing vehicle is greater than the

weight of the vehicle being towed.

NOTE

If the tow bar or the towing rope is not attached

correctly, other vehicle parts can be damaged.

There is a risk of material damage. Attach the

tow bar or towing rope to the towing eye cor‐

rectly.

Always keep the screw-on towing eye in the ve‐

hicle.

The towing eye can be screwed in at the front or

rear of the vehicle.

The towing eye is located in the on-board tool

kit, see page 322.

Tow bar

▷ Only use the towing eye supplied with the ve‐

hicle and make sure that it is screwed in fully

and is tight.

The towing eyes of both vehicles should be on

the same side.

▷ Only use the towing eye for towing on paved

roads.

If it is impossible to avoid attaching the tow bar at

an angle, note the following:

▷ Avoid transverse loads on the towing eye, for

example do not raise the vehicle by the tow‐

ing eye.

▷ Clearance may be limited when cornering.

▷ Lateral forces will be generated if the tow bar

is installed at an angle.

▷ Check the towing eye fastening regularly.

Towing rope

Note the following if using a towing rope:

▷ Use nylon ropes or straps that will allow the

vehicle to be towed smoothly.

▷ Fasten the towing rope so it is not twisted.

▷ Check the towing eye and towing rope fas‐

tening regularly.

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Help in case of a breakdown

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Safety note

NOTE

If the towing eye is not used as intended, the

vehicle or towing eye may be damaged. There

is a risk of material damage. Observe the notes

on using the towing eye.

Thread for towing eye

Press the marking on the edge of the cover to

push it out.

Tow-starting

Do not attempt to tow-start the vehicle.

If necessary, start the engine using starting aid,

see page 337.

Have the cause of the starting problems rectified

by a Service Partner of the manufacturer or an‐

other qualified Service Partner or a specialist

workshop.

341

MOBILITY -> Help in case of a breakdown for Your BMW 1 Series 4 Door Third Generation (2019-2024)

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