Get Notes Guide for BMW 1 Series 4 Door Third Generation (2019-2024)

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Internet

Vehicle information and general information on

BMW – on technology, for example – are avail‐

able on the Internet:

About this Owner's

Handbook

Orientation

The quickest way to find information on a partic‐

ular topic or feature is to consult the alphabetical

index.

Integrated Owner's Handbook in

the vehicle

The integrated Owner's Handbook describes the

specific equipment and functions present in the

vehicle. The Integrated Owner's Handbook can

be shown in the Control Display. For further in‐

formation, see page 67.

We recommend that you read through the first

chapter to obtain an initial overview of the vehi‐

cle.

Updates after going to press

BMW Driver's Guide App

Updates following the copy deadline can result in

differences between the printed Owner's

Handbook and the integrated Owner's

Handbook in the vehicle.

The BMW Driver's Guide app specifically de‐

scribes the equipment and functions included in

the vehicle. The app can be displayed on smart‐

phones and tablets.

You will find notes on any updates in the appen‐

dix of the printed Owner's Handbook for the ve‐

hicle.

BMW Driver’s Guide web version

The Driver’s Guide web version shows the most

appropriate information for the selected vehicle.

Where possible, only the equipment and func‐

tions actually installed in the vehicle will be de‐

scribed. The Driver’s Guide web version can be

displayed in any up-to-date browser.

Owner's Handbook for

Navigation, Entertainment,

Communication

The Owner's Handbook for navigation, entertain‐

ment and communication is available as a printed

book from Service.

These topics are also covered in the integrated

Owner's Handbook in the vehicle.

Additional sources of

information

Service Partner

A Service Partner of the manufacturer will be

happy to answer any further questions.

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ment available for the model series. As a result,

this Owner's Handbook may also contain de‐

scriptions and illustrations of equipment and

functions which are not installed in your vehicle,

for example on account of the special equipment

selected or the country specification.

Symbols and displays

Symbols in the Owner's

Handbook

Symbol Meaning

This also applies to safety-relevant functions and

systems.

Precautions that must be followed in

order to avoid the possibility of injury

to yourself and to others as well as

serious damage to the vehicle.

Please comply with the relevant laws and regula‐

tions when using the corresponding functions

and systems.

If certain equipment and models are not descri‐

bed in this Owner's Handbook, refer to the Sup‐

plementary Owner's Handbooks provided.

Measures that can be taken to help

protect the environment.

"..."

Texts on a display in the vehicle for

selecting functions.

In right-hand drive vehicles, some controls are

arranged differently from those shown in the il‐

lustrations.

Actions

Actions that need to be carried out are shown as

a numbered list. The list of steps must be carried

out in the specified sequence.

Production date

The production date of your vehicle can be

found at the bottom of the door pillar on the driv‐

er's door.

1. First action.

2. Second action.

The production date is defined as the calendar

month and the calendar year in which the vehicle

body and the powertrain assemblies are joined

and the vehicle is driven or moved from the pro‐

duction line.

Lists

Alternative options and lists of items with no im‐

plied sequence are shown as bullet point lists:

▷ First option.

▷ Second option.

Status of the Owner's

Handbook

Symbol on components and

assemblies

This symbol on a vehicle component

indicates that further information on the

component is available in the Owner's

Handbook.

General

The high standards of safety and quality that

characterise the vehicles are ensured through

ongoing development. On rare occasions, this

may mean that the features described in this

handbook will vary from those in your vehicle.

Vehicle equipment

This Owner's Handbook describes all models

and all the standard, national and optional equip‐

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▷ Information attached to the vehicle. Do not

remove stickers.

For Australia/New Zealand:

general

▷ Technical data of the vehicle.

When reading this Owner's Handbook, please

bear the following in mind: to ensure that our ve‐

hicles continue to embody the highest quality

and safety standards, we pursue a policy of con‐

tinuous, ongoing development. Because modifi‐

cations in the design of both vehicles and acces‐

sories may be introduced at any time, your own

vehicle's equipment may vary from that descri‐

bed in this handbook. For the same reason, it is

also impossible to guarantee that all descriptions

will be completely accurate in all respects.

▷ The applicable laws and safety standards of

the country in which the vehicle is used.

▷ Vehicle papers and legal documents.

Warranty

The vehicle is technically designed for the oper‐

ating conditions and approval (homologation) re‐

quirements of the country to which it was first

delivered. If the vehicle is to be driven in another

country, it may need to be adapted beforehand

to any different operating conditions and appro‐

val requirements prevailing in that country. If the

vehicle does not comply with the homologation

requirements in a certain country, no warranty

claims can be lodged there for the vehicle. War‐

ranty claims can also be invalidated if the on-

board network has been modified, e.g. through

the use of control units, hardware or software

that have been classified as unsuitable by the ve‐

hicle manufacturer A Service Partner is able to

provide further information.

We must therefore request your understanding

of the fact that the manufacturer of your vehicle

is unable to recognise legal claims based on dis‐

crepancies between the data, illustrations and

descriptions in this Owner's Handbook and your

own vehicle's equipment. Please note, too, that

some of the optional equipment described in this

manual is not available on Australian models due

to restrictions imposed by Australian Design

Rules and other requirements.

Should you require any further information,

please contact your Service centre, who will be

pleased to advise you.

Maintenance and repairs

The advanced technology used in your vehicle,

for example the state-of-the-art materials and

high-performance electronics, requires appropri‐

ate maintenance and repair methods.

Updates after going to press

Updates following the copy deadline can result in

differences between the printed Owner's

Handbook and the integrated Owner's

Handbook in the vehicle.

Consequently, the manufacturer of the vehicle

recommends having corresponding work carried

out by a BMW Service Partner. If another BMW

authorised workshop is chosen, BMW recom‐

mends choosing one that performs work, for ex‐

ample maintenance and repair, according to

BMW specifications with properly trained per‐

sonnel. In the Owner's Handbook, facilities of this

kind are referred to as "another qualified Service

Partner or a specialist workshop".

You will find notes on any updates in the appen‐

dix of the printed Owner's Handbook for the ve‐

hicle.

Your own safety

Intended use

Please comply with the following when using the

vehicle:

If work such as maintenance and repair is carried

out incorrectly, it could result in consequential

damage with associated safety risks.

▷ Owner's Handbook.

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Work performed incorrectly on the vehicle paint‐

work can cause components, for example the ra‐

dar sensors, to fail or malfunction, resulting in a

safety risk.

Personal identification

Every vehicle has a unique vehicle identification

number. Depending on the country, a vehicle

owner can be identified with the assistance of

the vehicle identification number, the number

plate and the relevant authorities. There are also

other ways of tracing data collected in the vehicle

back to the driver or vehicle owner, for example

via the ConnectedDrive account used.

Parts and accessories

BMW recommends using parts and accessories

that are approved by BMW and are therefore

suitable for this purpose.

You are recommended to consult a BMW Serv‐

ice Partner for advice on genuine BMW parts and

accessories, other BMW approved products and

expert advice on all related matters.

Data protection laws

In accordance with current data protection law,

vehicle users have certain rights they may assert

against the vehicle manufacturer or companies

that collect or process their personal data.

The safety and compatibility of these products in

conjunction with BMW vehicles have been

checked by BMW.

Vehicle users have a free and comprehensive

right to information from organisations which

save their personal data.

BMW accepts product responsibility for genuine

BMW parts and accessories. On the other hand,

BMW cannot accept liability for parts or acces‐

sory products of any kind which it has not ap‐

proved.

These organisations could be:

▷ Vehicle manufacturer.

▷ Qualified Service Partners.

▷ Specialist workshops.

▷ Service providers.

BMW is unable to assess each individual product

of outside origin as to its suitability for use on

BMW vehicles without safety risk. Likewise no

guarantee can be be assumed even if the prod‐

uct has been granted official approval in a spe‐

cific country. Tests performed for such approvals

cannot always cover all operating conditions for

BMW vehicles, and some of them therefore are

insufficient.

Vehicle users may request information about

what personal data has been saved, what it is

used for and where it has come from. Proof of

ownership or use is required in order to obtain

this information.

The right of access also extends to information

about data that has been transferred to other

companies or bodies.

Vehicle data and data

protection

Please refer to the vehicle manufacturer's web‐

site for the applicable data privacy policy. This

data privacy policy contains information about

the right to have data deleted or corrected. The

vehicle manufacturer's website also provides its

contact details and those of its data protection

officer.

Responsibility and rights

Responsibility for data

Within the scope of data protection directives

and legislation, the manufacturer of the vehicle is

responsible for the processing of personal data

which is collected when the vehicle is used or

from web pages, customer support, online serv‐

ices and marketing campaigns.

The vehicle owner can have the data that is

stored in the vehicle read out by a Service Part‐

ner of the manufacturer or another qualified

Service Partner or a specialist workshop, on pay‐

ment of a fee where applicable.

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The legally required on-board diagnosis OBD

socket in the vehicle is used to read out the vehi‐

cle data.

Personal data

▷ Personal information provided by customers,

for example date of birth, education, house‐

hold size or occupation.

Data processing

▷ Data to determine identity, for example driv‐

er's licence.

The collection of personal data may be neces‐

sary to enable the manufacturer of the vehicle to

fulfil obligations to the customer or legislator or

to offer high-quality products and services.

Contract data

▷ Customer number, contract number, booked

online services.

These include, for example:

▷ Fulfilling contractual obligations regarding the

sale, servicing and repair of vehicles, for ex‐

ample sales processes, maintenance.

▷ Stored payment information, for example

credit card number.

Credit rating

▷ Fulfilling contractual obligations for the provi‐

sion of digital services relating to the vehicle,

for example BMW ConnectedDrive.

▷ Information about transactions.

▷ Information about fraud or criminal offences.

▷ Ensuring product quality, research and devel‐

opment for new products, as well as optimis‐

ing service processes.

Interests

Information provided by the customer regarding

areas of interest, for example product preferen‐

ces, hobbies and other personal preferences.

▷ Performing sales, service and administration

processes, including branches and National

Sales Companies.

Use of web pages and communication

▷ Customer support, for example contract pro‐

cessing.

▷ Information on how web pages are used and

whether messages are opened or forwarded.

▷ Advertising communication and market re‐

search on the basis of personal consent.

▷ Account information regarding online serv‐

ices, customer portals and prospective cus‐

tomer portals.

▷ Fulfilling legal obligations, for example infor‐

mation regarding Technical Campaigns.

▷ Processing warranty claims.

Transaction and interaction data

Information on the purchasing of products and

services, interactions with customer support and

participation in market research studies.

Data collection

Type of data collected

Depending on the situation, the following per‐

sonal data may be collected.

Use of apps and services of the vehicle

manufacturer

Information on the use of apps on mobile devi‐

ces and online services.

Contact details

Name, address, phone number, email address.

Information on vehicle functions and

settings

Information on functions and settings for the ve‐

hicle, for example when using online services.

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Vehicle-related sensor data and usage

data

Data in the vehicle

General

Data which is generated and/or processed in the

vehicle.

A number of electronic control devices are instal‐

led in your vehicle. Electronic control units proc‐

ess data that they receive from vehicle sensors,

generate themselves or exchange with one an‐

other, for example. A high number of control

units are necessary for the vehicle to function

safely or provide assistance during driving, for ex‐

ample driver assistance systems. There are also

control devices which manage comfort or info‐

tainment functions.

▷ Driver assistance systems: processing sensor

data which is used to evaluate the vehicle

surroundings or the driver's behaviour.

▷ Personal settings: settings saved in the vehi‐

cle profile, for example seat setting.

▷ Multimedia, navigation, for example destina‐

tions.

Time of data collection

Personal data may be collected at the following

times:

Data saved in the vehicle can be deleted at any

time. This data is only transmitted to third parties

if expressly requested in the course of using on‐

line services. The transfer depends on the set‐

tings selected for using the services.

▷ When the customer makes direct contact

with the manufacturer of the vehicle, for ex‐

ample via the web page.

Sensor data

▷ When requesting information on products

and services or direct purchases, for example

on web pages or in apps.

Driver assistance systems, for example Active

Cruise Control, collision warning or Attentiveness

Assistant, process sensor data which is used to

evaluate the vehicle surroundings or the driver's

behaviour.

▷ When making direct purchases, for example

on the web page.

▷ When purchasing services directly, for exam‐

ple online services.

These include, for example:

▷ Status reports relating to the vehicle and its

individual components, for example wheel

speed, wheel circumferential velocity, decel‐

eration, lateral acceleration, fastened seat

belts.

▷ When responding to the customer regarding

direct marketing activities, for example when

personal data is provided.

▷ When using vehicles, products, services and

digital offers, for example web pages, apps.

▷ Ambient conditions, for example temperature,

rain sensor signals.

▷ When transferring personal data through

qualified partners of the vehicle manufacturer

or through third-party providers, provided that

data protection requirements are met.

The data is processed within the vehicle and is

usually transient. It is only saved for longer than

the operating period if it is required in order to

provide services agreed with the customer.

▷ When providing personal data through certi‐

fied address providers, provided that data

protection requirements are met.

Electronic components

▷ When reading out vehicle data, including the

vehicle identification number, during service

and repair activities.

Electronic parts, for example control devices and

vehicle keys, contain components for storing

technical information. Information about the vehi‐

cle's condition, component use and wear, main‐

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tenance requirements, events or errors can be

stored temporarily or permanently.

ted data can be processed within the vehicle, for

example to play the user's favourite music.

This information generally documents the condi‐

tion of a component, a module, a system or the

vehicle surroundings, including:

Depending on the vehicle equipment, this data

includes:

▷ Multimedia data such as music, films or pho‐

tos for playback in an integrated multimedia

system.

▷ Operating states of system components,

for example fill levels, tyre inflation pressure,

battery status.

▷ Address book data for use in conjunction with

an integrated hands-free system or an

integrated navigation system.

▷ Malfunctions and faults of important system

components, for example lights and brakes.

▷ Responses of the vehicle to particular driving

situations, for example triggering of an airbag,

activation of the drive stability control sys‐

tems.

▷ Destinations: depending on the equipment,

route guidance can be started automatically

with the aid of destinations which have been

taught in by the navigation system.

▷ Information on vehicle-damaging events.

▷ Data on usage of Internet services.

The data is required so that the control units can

perform their functions. It is also used for detect‐

ing and rectifying malfunctions, as well as to opti‐

mise vehicle functions.

This data may be saved locally in the vehicle or

stored on a device that has been connected to

the vehicle, for example a smartphone, USB stick

or MP3 player.

Most of this data is transient and is only pro‐

cessed within the vehicle itself. Only a small pro‐

portion of the data is stored in event or error

memories in response to specific circumstances.

Service data

General

When service work is required, for example re‐

pairs, service operations, warranty work and qual‐

ity assurance measures, this technical informa‐

tion can be read out from the vehicle together

with the vehicle identification number.

Personal settings

Convenience functions, such as seat, climate or

light settings, make every journey even more

pleasant. The personal settings for these func‐

tions can be saved in a profile within the vehicle

and retrieved on request, for example if the set‐

tings have been changed by another driver. De‐

pending on the equipment, these profiles can be

saved in the vehicle manufacturer's secure data

systems. When the driver changes vehicle, these

saved profiles can simply be applied to a differ‐

ent vehicle.

Stored data

Electronic vehicle components may contain data

storage media which store technical information

relating to the vehicle condition, events and er‐

rors. The data required for service measures is

processed locally and is deleted automatically

once the work is complete. A Service Partner of

the manufacturer or another qualified Service

Partner or a specialist workshop can read out the

information. As part of service and repair orders,

data is read out via the OBD diagnostic socket

using special diagnosis systems and transferred

to the vehicle manufacturer. The customer is en‐

titled to object to the data being read out and for‐

warded.

The vehicle settings saved in the vehicle profile

can be changed or deleted at any time.

Multimedia and navigation

Data can also be imported into the vehicle enter‐

tainment and communication system, for exam‐

ple via a smartphone or MP3 player. The impor‐

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Optimising service processes

Control over data

The vehicle manufacturer maintains documenta‐

tion relating to each vehicle to ensure the best

possible service is provided. Within the scope of

legal requirements, this documentation may be

made available to authorised third parties, for ex‐

ample specialist workshops.

Data transferred to the vehicle manufacturer for

the purposes of ensuring product quality or opti‐

mising service processes can be prevented upon

request.

Legal requirements regarding

data disclosure

According to current law, the vehicle manufac‐

turer is obliged to provide the authorities with any

data it has stored. Data is provided to the extent

required and on a case-by-case basis, for exam‐

ple to investigate a criminal offence.

The independent operators may only use this

data for the purposes of performing the service

or repair order in question. This prevents work

from being duplicated unnecessarily on the vehi‐

cle, for example.

Ensuring product quality

The current law also gives state bodies authori‐

sation to read out data from the vehicle them‐

selves for individual cases. This could include

reading out data from the airbag control device

to shed light on the circumstances of an acci‐

dent, for example.

The data logs the technical conditions of the ve‐

hicle and helps in locating errors, complying with

warranty obligations and improving quality.

To ensure product quality and the development

of new products, data on the usage of individual

components and systems may be read out, for

example lights, brakes, power windows, displays.

This data helps the vehicle manufacturer to opti‐

mise the design of components and systems.

Data analysis also provides the basis for Techni‐

cal Campaigns and statutory recalls.

Mobile devices

Depending on the equipment, mobile devices

such as smartphones can be connected to the

vehicle and used to control vehicle functions, for

example BMW Connected, Apple CarPlay.

Sound and images from the mobile device may

be played back or displayed through the multi‐

media system in the vehicle, for example.

Furthermore, the manufacturer has product

monitoring obligations to meet in line with prod‐

uct liability law. To fulfil these obligations, the ve‐

hicle manufacturer requires technical data from

the vehicle.

Selected information is transferred to the mobile

device at the same time. Depending on the type

of integration, this includes position data and

other general vehicle information, for example.

This optimises the way in which selected apps,

for example navigation or music playback, work.

How the data is processed further is determined

by the provider of the particular app being used.

Goodwill and warranty claims

Data from the vehicle can also be used to check

customer warranty claims. If goodwill or warranty

claims are asserted, the data is read out and

transferred to the vehicle manufacturer to re‐

solve the claims promptly.

Error and event memories in the vehicle can be

reset when a Service Partner of the manufacturer

or another qualified Service Partner or a special‐

ist workshop performs repair or servicing work.

Services

General

If the vehicle has a wireless network connection,

this enables data to be exchanged between the

vehicle and other systems, for example with

BMW ConnectedDrive.

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facturer has no influence over the data that is ex‐

changed.

Services from the vehicle

manufacturer

Information as to how personal data is collected

and used in relation to services from third parties,

the scope of such data and its purpose, can be

obtained from the relevant provider.

Where online services from the vehicle manufac‐

turer are concerned, the relevant functions are

described in the appropriate place, for example

the Owner's Handbook or manufacturer's web‐

site. The relevant legal information pertaining to

data protection is also provided.

Personal decision

Every user decides for themselves whether they

wish to enter into a contract for a service such as

BMW ConnectedDrive. Information is provided in

writing regarding the scope and content of data

processing before the service is acquired and

forms part of the vehicle handover.

Personal data may be used to provide online

services. Data is exchanged over a secure con‐

nection, for example with the data systems of the

vehicle manufacturer intended for this purpose.

Any collection, processing and use of personal

data above and beyond that needed to provide

the services always requires legal permission, a

contractual agreement or consent of the user.

The user has the option to deactivate the serv‐

ices at any time and, as a result, to stop the pro‐

cessing of data required for the services. It is also

possible to have the entire data connection acti‐

vated or deactivated. Excluded from this are

functions and services which are required by law,

for example emergency call systems.

BMW ConnectedDrive

BMW ConnectedDrive networks the vehicle with

a whole host of digital services. When used, only

the data saved in the vehicle that is required to

perform the agreed service is transferred online,

for example information on identifying and locat‐

ing the vehicle. The basis is a contractual agree‐

ment with the user.

Transparency concerning vehicle

data

BMW CarData provides transparency regarding

how vehicle data is handled when BMW Con‐

nectedDrive is used. BMW CarData enables

users to control whether vehicle data that is pro‐

cessed in the context of BMW ConnectedDrive

is transferred to third parties. Users can decide

for each individual service offering whether data

access is to be granted or refused for third par‐

ties, for example for insurance companies.

In individual cases, the transfer of data is trig‐

gered as a result of predefined events, such as

an intelligent emergency call. The wireless net‐

work connection is established via an in-vehicle

transmitter and receiver unit or via personal mo‐

bile devices brought into the vehicle, for example

smartphones. Data transfer can be deactivated

on request.

An archive from BMW CarData can also be re‐

quested at any time. The archive provides infor‐

mation regarding the data that has been trans‐

mitted and saved in the context of BMW

ConnectedDrive. BMW CarData can only be ac‐

cessed by third-party providers via servers of the

vehicle manufacturer. No direct access to the ve‐

hicle and its data is granted.

The wireless network connection enables online

functions to be used. These include online serv‐

ices and apps supplied by the vehicle manufac‐

turer or by other providers.

Services from other providers

When using online services from other providers,

these services are the responsibility of the rele‐

vant provider and subject to their data privacy

conditions and terms of use. The vehicle manu‐

More information on BMW CarData is available

on the BMW ConnectedDrive customer portal.

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standardised European emergency call number

112.

Statutory emergency call system

Principle

The eCall emergency call system required by law

enables manual or automatic emergency calls to

be issued in the event of accidents, for example.

SIM card

The eCall statutory emergency call system oper‐

ates via mobile communications through the SIM

card installed in the vehicle. The SIM card is not

permanently connected to the mobile telephone

network; rather, it remains connected only as

long as the emergency call is active.

The emergency calls are answered by the public

rescue coordination centre.

General

For information on the statutory on-board emer‐

gency call system based on the 112 emergency

call, as well as its operation and its functions, see

page 334,

Data types and their recipients

The eCall statutory emergency call system may

only collect and process the following data:

▷ The vehicle identification number for rapidly

identifying the vehicle, for example the model.

The eCall service based on the 112 emergency

call is a public service of general interest and is

provided free of charge.

▷ Vehicle type, for example passenger car.

▷ Type of vehicle drive, for example petrol or

diesel, for assessing the risks involved in a

rescue, for example the risk of fire caused by

fuel.

If a serious accident occurs, the eCall statutory

emergency call system is activated automatically

by on-board sensors as a standard feature. It is

also triggered automatically if the vehicle is

equipped with an intelligent emergency call sys‐

tem that fails to work in the event of a serious ac‐

cident.

▷ The vehicle's position at the time of the acci‐

dent, its last three locations and the driving

direction in order to locate the vehicle more

quickly on very complex route sections,

for example.

The eCall statutory emergency call system can

also be triggered manually if required.

▷ A log of the automatic system activation,

along with the time stamp.

If a critical system failure occurs that would put

the eCall statutory emergency call system out of

operation, the vehicle occupants receive a warn‐

ing, see page 335.

▷ Control information, which tells rescue serv‐

ices whether the emergency call was trig‐

gered automatically or manually, for example.

Information on data processing

▷ A time stamp for determining the time of the

accident in order to optimise the deployment

plans of the rescue services.

The eCall statutory emergency call system pro‐

cesses personal data in accordance with the

following regulations:

▷ The driving direction for establishing which

side of a motorway carriageway is affected,

for example.

▷ Protection of personal data: regulation

2016/679/EU of the European Parliament

and of the Council.

The authorities of the state in whose territory the

eCall system emergency call is made determine

which emergency call centres receive and proc‐

ess the statutory emergency call.

▷ Protection of personal data: directive

2002/58/EC of the European Parliament and

of the Council.

Personal data is only processed for the purpose

of transmitting eCall emergency calls to the

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For matters relating to access rights, please con‐

tact a Service Partner of the manufacturer or an‐

other qualified Service Partner or a specialist

workshop.

Data processing configuration

The eCall statutory emergency call system en‐

sures that the data contained in the system

memory cannot be accessed outside the system

before an emergency call is triggered.

Intelligent emergency call

system

The data collected for the eCall statutory emer‐

gency call system is only saved in the vehicle

and sent to the rescue coordination centre when

an emergency call is triggered.

Principle

The intelligent emergency call system enables

manual or automatic emergency calls to be

placed, for example in the event of an accident.

The eCall statutory emergency call system en‐

sures that it cannot be traced and there is no

permanent tracking during normal operation.

The emergency calls are answered by an emer‐

gency call centre appointed by the vehicle manu‐

facturer.

The eCall statutory emergency call system en‐

sures that the data in the internal system mem‐

ory is deleted automatically and continuously.

In addition to the intelligent emergency call sys‐

tem, the eCall statutory emergency call system is

present in the vehicle and is active depending on

the situation.

The vehicle's location data is continuously over‐

written in the system's internal memory so that

only the vehicle's last three locations - which the

system needs for normal operation - are ever

stored.

The vehicle owner has the right to use either the

intelligent emergency call system or the eCall

statutory emergency call system.

The activity data log of the eCall statutory emer‐

gency call system is retained only for as long as

is necessary to handle the eCall emergency call

and under no circumstances for any longer than

13 hours after the eCall emergency call was trig‐

gered.

For information on operating the intelligent

emergency call system and its functions, see

page 334.

Legal basis

Rights of individuals affected by

data processing

The intelligent emergency call system processes

personal data in accordance with the following

regulations:

The individual affected by data processing,

for example the vehicle owner, has the right to

access the data and can request that data con‐

cerning him or her that is not processed in ac‐

cordance with the statutory regulations be cor‐

rected, deleted or blocked as applicable. Each

time that data is corrected, deleted or blocked in

line with these regulations, the third parties to

whom the data was transmitted must be notified,

insofar as this is reasonably practical.

▷ Protection of personal data: directive

95/46/EC of the European Parliament and of

the Council.

▷ Protection of personal data: directive

2002/58/EC of the European Parliament and

of the Council.

The ConnectedDrive contract concluded for this

function, as well as the relevant laws, ordinances

and directives of the European Parliament and

the European Council provide the legal basis for

the activation and function of the intelligent

emergency call system.

The individual affected by data processing has

the right to complain to the relevant data protec‐

tion body if he or she believes that his or her

rights have been violated by having their that

personal data processed.

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Notes

NOTES

The relevant ordinances and directives govern

the protection of individuals in terms of process‐

ing personal data.

when and where an emergency call was placed,

for example in the event of an accident.

In exceptional cases, the log data can be read out

from the vehicle memory. It is usually only possi‐

ble for log data to be read out with a court order

and if the corresponding devices are directly

connected to the vehicle.

The intelligent emergency call system processes

personal data in accordance with European di‐

rectives on the protection of personal data.

The intelligent emergency call system processes

personal data only with the vehicle owner's con‐

sent.

Automatic emergency call

The system has been designed so that an emer‐

gency call is triggered automatically following an

accident of a certain severity, which is detected

by the sensors in the vehicle.

The intelligent emergency call system and other

added-value services may only process personal

data with the express consent of the individual

affected by data processing, for example the ve‐

hicle owner.

Sent information

SIM card

If an emergency call is made by the intelligent

emergency call system, the same information is

conveyed to the appointed emergency call cen‐

tre as is normally conveyed to the public rescue

coordination centre by the eCall statutory emer‐

gency call system.

The intelligent emergency call system operates

via mobile communications through the SIM card

installed in the vehicle. The SIM card is perma‐

nently logged into the mobile telephone network

so a connection can be established quickly. The

data is sent to the vehicle manufacturer in the

event of an emergency.

Furthermore, the intelligent emergency call sys‐

tem also conveys the following additional infor‐

mation to an emergency call centre appointed by

the vehicle manufacturer and, where applicable,

to the public rescue coordination centre:

Improving quality

The vehicle manufacturer also uses the data sent

as part of an emergency call to improve product

and service quality.

▷ Accident data, for example the direction of

the collision as detected by the vehicle sen‐

sors in order to facilitate the deployment

plans of the rescue services.

Position determination

▷ Contact data, for example the telephone

number of the installed SIM card and the

driver's telephone number, if available, so that

those involved in the accident can be contac‐

ted quickly if necessary.

Only the provider of the mobile telephone net‐

work is able to determine the position of the ve‐

hicle based on mobile telephone mast locations.

The network operator is not able to link the vehi‐

cle identification number to the telephone num‐

ber of the installed SIM card. Only the vehicle

manufacturer is able to link the vehicle identifica‐

tion number to the telephone number of the in‐

stalled SIM card.

Data storage

The data relating to an emergency call that has

been triggered is saved in the vehicle. The data

contains information about the emergency call,

for example the place and time it was issued.

Log data for emergency calls

The log data for emergency calls is saved in a

vehicle memory. The oldest log data is regularly

deleted. The log data includes information on

The emergency call centre saves audio record‐

ings of the emergency call.

17

Notes

NOTES

Audio recordings of the customer are saved for

24 hours, in case details of the emergency call

need to be analysed. After that, the audio record‐

ings are deleted. Audio recordings of the emer‐

gency call centre employee are saved for

Vehicle identification

number

General

24 hours for quality assurance purposes.

Depending on the national-market version, the

vehicle identification number is located at differ‐

ent positions in the vehicle. This chapter de‐

scribes all the positions that are possible for the

model range.

Disclosure of personal data

The data obtained in the context of an intelligent

emergency call is only used to process the

emergency call. If legally obliged to do so, the ve‐

hicle manufacturer will disclose the data it has

processed and, where applicable, still has saved.

Engine compartment

Statutory emergency call system

The owner of a vehicle equipped with an intelli‐

gent emergency call system and the eCall statu‐

tory emergency call system has the right to use

the on-board eCall system instead of the intelli‐

gent emergency call function.

To request deactivation, please contact a Serv‐

ice Partner of the manufacturer or another quali‐

fied Service Partner or a specialist workshop.

The vehicle identification number is engraved in

the engine compartment, on the right-hand side

of the vehicle.

The eCall statutory emergency call system is al‐

ways on standby in addition to the intelligent

emergency call system. The eCall statutory

emergency call system takes over the emer‐

gency call function if the intelligent emergency

call system is not functional for technical rea‐

sons, for example if the emergency call centre

appointed by the vehicle manufacturer cannot be

reached.

Type plate on right-hand side

The eCall statutory emergency call system uses

the infrastructure of the 112 public emergency

call number.

The system can be configured so that emer‐

gency calls are always made via the eCall statu‐

tory emergency call system and not via the intel‐

ligent emergency call system. Have the setting

configured by a Service Partner of the manufac‐

turer or another qualified Service Partner or a

specialist workshop.

The vehicle identification number is on the type

plate on the right-hand side of the vehicle.

18

Notes for Your BMW 1 Series 4 Door Third Generation (2019-2024)

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