Get Mobility -> Breakdown assistance Guide for BMW 5 Series 4 Door Sixth Generation (2010-2017)

Breakdown assistance

Mobility

Breakdown assistance

Hints

Vehicle equipment

Emergency Request not guaranteed

All standard, country-specific and optional

equipment that is offered in the model series is

described in this chapter. Therefore, equip‐

ment is also described that is not available in a

vehicle, e. g., because of the selected optional

equipment or country variant. This also applies

for safety-related functions and systems.

For technical reasons, the Emergency

Request cannot be guaranteed under unfavor‐

able conditions.◀

Initiating an Emergency Request

Hazard warning flashers

1. Press the cover briefly to open it.

2. Press the SOS button until the LED in the

button lights up.

▷

The LED lights up: an Emergency Request

was initiated.

The button is located in the center console.

If the situation allows, wait in your vehicle

until the voice connection has been estab‐

lished.

Intelligent Emergency

Request

▷

The LED flashes when a connection to the

BMW Response Center has been estab‐

lished.

Requirements

▷

The radio ready state is switched on.

The Assist system is functional.

When the emergency request is received

at the BMW Response Center, the BMW

Response Center contacts you and takes

further steps to help you.

The SIM card integrated in the vehicle has

been activated.

Even if you are unable to respond, the

BMW Response Center can take further

steps to help you under certain circum‐

stances.

▷

A ConnectedDrive contract is available.

General information

Only press the SOS button in an emergency.

For this purpose, data that are used to de‐

termine the necessary rescue measures,

such as the current position of the vehicle

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Mobility

Breakdown assistance

if it can be established, are transmitted to

the BMW Response Center.

Storage

▷

If the LED is flashing, but the BMW Re‐

sponse Center can no longer be heard via

the speaker, you can nevertheless still be

heard for the BMW Response Center.

Initiating an Emergency Request

automatically

Under certain conditions, an Emergency Re‐

quest is automatically initiated immediately af‐

ter a severe accident. Automatic Collision Noti‐

fication is not affected by pressing the SOS

button.

The first aid kit is located in the container on

the inside of the trunk lid.

Unscrew the wing nut to open.

Warning triangle

Roadside Assistance

Service availability

Roadside Assistance can be reached around

the clock in many countries. You can obtain as‐

sistance there in the event of a vehicle break‐

down.

Roadside Assistance

The Roadside Assistance phone number can

be viewed on the iDrive or a connection to

Roadside Assistance can be established di‐

rectly.

The warning triangle is located in the container

on the inside of the trunk lid.

Unscrew the wing nut to open.

Jump-starting

First aid kit

Notes

Note

If the battery is discharged, an engine can be

started using the battery of another vehicle

and two jumper cables. Only use jumper ca‐

bles with fully insulated clamp handles.

Some of the articles have a limited service life.

Check the expiration dates of the contents

regularly and replace any expired items

promptly.

To prevent personal injury or damage to both

vehicles, adhere strictly to the following proce‐

dure.

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Breakdown assistance

Mobility

Do not touch live parts

To avoid the risk of potentially fatal in‐

jury, always avoid all contact with electrical

components while the engine is running.◀

Preparation

1. Check whether the battery of the other ve‐

hicle has a voltage of 12 volts. This infor‐

mation can be found on the battery.

The body ground or a special nut acts as the

battery negative terminal.

2. Switch off the engine of the assisting vehi‐

cle.

3. Switch off any electronic systems/power

consumers in both vehicles.

Connecting the cables

1. Pull off the cap of the BMW starting aid ter‐

minal.

Bodywork contact between vehicles

Make sure that there is no contact be‐

tween the bodywork of the two vehicles; other‐

wise, there is the danger of short circuits.◀

2. Attach one terminal clamp of the positive

jumper cable to the positive terminal of the

battery, or to the corresponding starting

aid terminal of the vehicle providing assis‐

tance.

Starting aid terminals

3. Attach the terminal clamp on the other end

of the cable to the positive terminal of the

battery, or to the corresponding starting

aid terminal of the vehicle to be started.

Connecting order

Connect the jumper cables in the correct

order; otherwise, there is the danger of injury

from sparking.◀

4. Attach one terminal clamp of the negative

jumper cable to the negative terminal of

the battery, or to the corresponding engine

or body ground of assisting vehicle.

5. Attach the second terminal clamp to the

negative terminal of the battery, or to the

corresponding engine or body ground of

the vehicle to be started.

Starting the engine

The so-called starting aid terminal in the en‐

gine compartment acts as the battery's posi‐

tive terminal.

Never use spray fluids to start the engine.

1. Start the engine of the assisting vehicle

and let it run for several minutes at an in‐

creased idle speed.

2. Start the engine of the vehicle being

started in the usual way.

If the first starting attempt is not success‐

ful, wait a few minutes before making an‐

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Breakdown assistance

other attempt in order to allow the dis‐

charged battery to recharge.

Tow truck

3. Let both engines run for several minutes.

4. Disconnect the jumper cables in the re‐

verse order.

Check the battery and recharge if necessary.

Tow-starting and towing

Have your vehicle transported with a tow truck

with a so-called lift bar or on a flat bed.

Manual transmission

Observe before towing your vehicle

Do not lift the vehicle

Gearshift lever in neutral position.

Do not lift the vehicle by the tow fitting or

body and chassis parts; otherwise, damage

may result.◀

Towing

When the parking brake is blocked

The parking brake cannot be released

manually.

Double-clutch transmission:

transporting the automatic

transmission of your vehicle

Do not tow the vehicle with the parking brake

blocked, or the vehicle can be damaged.

Note

Contact your service center.◀

Your vehicle is not permitted to be towed.

Therefore, contact a service center in the

event of a breakdown.

Follow the towing instructions

Follow all towing instructions; otherwise,

vehicle damage or accidents may occur.◀

Do not have the vehicle towed

▷

Make sure that the ignition is switched on;

otherwise, the low beams, tail lamps, turn

signals, and windshield wipers may be un‐

available.

Have your vehicle transported on a load‐

ing platform only; otherwise, damage may oc‐

cur.◀

▷

Do not tow the vehicle with the rear axle

tilted, as the front wheels could turn.

When the engine is stopped, there is no

power assist. Consequently, more force

needs to be applied when braking and

steering.

▷

Larger steering wheel movements are re‐

quired.

The towing vehicle must not be lighter

than the vehicle being towed; otherwise,

it will not be possible to control the vehicle

response.

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Breakdown assistance

Mobility

Should it prove impossible to avoid mounting

the tow bar at an offset angle, please observe

the following:

Tow truck

▷

Maneuvering capability is limited during

cornering.

▷

The tow bar will generate lateral forces if it

is secured with an offset.

Tow rope

When starting to tow the vehicle, make sure

that the tow rope is taut.

Do not lift the vehicle

To avoid jerking and the associated stresses

on the vehicle components when towing, al‐

ways use nylon ropes or nylon straps.

Do not lift the vehicle by the tow fitting or

body and chassis parts; otherwise, damage

may result.◀

Attaching the tow rope correctly

Use the tow fitting screwed in at the front for

maneuvering the vehicle only.

Only secure the tow rope on the tow fit‐

ting; otherwise, damage can occur when it is

secured on other parts of the vehicle.◀

Towing other vehicles

Tow fitting

General information

Light towing vehicle

The towing vehicle must not be lighter

than the vehicle being towed; otherwise, it will

not be possible to control the vehicle re‐

sponse.◀

Attaching the tow bar/tow rope correctly

Attach the tow bar or tow rope to the tow

fitting; connecting it to other vehicle parts may

cause damage.◀

The screw-in tow fitting should always be car‐

ried in the vehicle. It can be screwed in at the

front or rear of the BMW. It is located in the

container on the inside of the trunk lid.

▷

Switch on the hazard warning system, de‐

pending on local regulations.

▷

If the electrical system has failed, clearly

identify the vehicle being towed by placing

a sign or a warning triangle in the rear win‐

dow.

Tow fitting, information on use

▷

Use only the tow fitting provided with

the vehicle and screw it all the way in.

▷

Use the tow fitting for towing on paved

roads only.

Tow bar

The tow fittings used should be on the same

side on both vehicles.

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Breakdown assistance

▷

Avoid lateral loading of the tow fitting, e.g.,

do not lift the vehicle by the tow fitting.

5. Stop at a suitable location, remove the tow

bar or rope, and switch off the hazard

warning system.

Otherwise, damage to the tow fitting and the

vehicle can occur.◀

6. Have the vehicle checked.

Screw thread

Push out the cover by pressing on the top

edge.

Tow-starting

Double-clutch transmission

Do not tow-start the vehicle.

Due to the double-clutch transmission, the en‐

gine cannot be started by tow-starting.

Have the cause of the starting difficulties rem‐

edied.

Manual transmission

If possible, do not tow-start the vehicle but

start the engine by jump-starting, refer to

page 200. If the vehicle is equipped with a cat‐

alytic converter, only tow-start while the en‐

gine is cold.

1. Switch on the hazard warning system and

comply with local regulations.

2. Ignition, refer to page 63, on.

3. Engage third gear.

4. Have the vehicle tow-started with the

clutch pressed and slowly release the

clutch. After the engine starts, immediately

press on the clutch again.

204

Mobility -> Breakdown assistance for Your BMW 5 Series 4 Door Sixth Generation (2010-2017)

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