Get MOBILITY -> Breakdown assistance Guide for BMW I3 4 Door First Generation (2013-2022)

Breakdown assistance

MOBILITY

Breakdown assistance

Storage

Vehicle features and options

Storage for the first-aid kit is provided in the rear

in the cargo area.

This chapter describes all standard, country-spe‐

cific and optional features offered with the series.

It also describes features and functions that are

not necessarily available in your vehicle, e.g., due

to the selected options or country versions. This

also applies to safety-related functions and sys‐

tems. When using these functions and systems,

the applicable laws and regulations must be ob‐

served.

BMW Roadside Assistance

Concept

Contact the BMW Group Roadside Assistance if

assistance is needed in the event of a break‐

down.

General information

In the event of a breakdown, data on the vehi‐

cle's condition is sent to the vehicle manufac‐

turer.

Hazard warning flashers

There are various ways of making contact.

▷ Via a Check Control message, refer to

page 117.

▷ Calling with a mobile phone.

▷ Via the BMW Connected app.

The button is located in the center console.

Requirements

The red light in the button flashes when the haz‐

ard warning flashers are activated.

▷ Active ConnectedDrive contract, equipment

with intelligent emergency call or BMW Con‐

nectedDrive services.

▷ Cellular network reception.

▷ Standby state is switched on.

Warning triangle

The warning triangle is located under the hood.

Starting

If the vehicle is equipped with Teleservices, sup‐

port is offered through Teleservice Diagnosis.

First-aid kit

Via iDrive:

General information

1. "ConnectedDrive"

Some of the articles have a limited service life.

2. "BMW Assist"

Check the expiration dates of the contents regu‐

larly and replace any expired items promptly.

3. "BMW i Roadside Assistance"

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The contact to the Roadside Assistance of

the manufacture is established.

For technical reasons, the Emergency Call can‐

not be guaranteed under unfavorable conditions.

A telephone number is displayed, if needed.

Select to dial the telephone number on a

connected mobile phone.

Overview

Teleservice Diagnosis

Teleservice Diagnosis enables the wireless

transmission of detailed vehicle data that is im‐

portant for vehicle diagnosis. This data is trans‐

mitted automatically.

Teleservice Help

Depending on the country, the Teleservice Help

enables a more in-depth diagnosis of the vehicle

via wireless transmission.

SOS button in the roofliner.

Functional requirements

▷ The Assist system is functional.

▷ The ignition is switched on.

You can launch Teleservice Help by requesting it

through the Service Specialist.

1. Park the vehicle in a safe place.

2. Set the parking brake.

▷ If the vehicle is equipped with intelligent

emergency call: the SIM card integrated in

the vehicle has been activated.

3. Control Display is switched on.

4. Confirm Teleservice Help.

Automatic triggering

The driving ability of the vehicle can be restored

for specific functions.

Under certain conditions, for instance if the air‐

bags trigger, an emergency call is automatically

initiated immediately after an accident of corre‐

sponding severity. Automatic Collision Notifica‐

tion is not affected by pressing the SOS button.

If this is not possible, further measures will be ini‐

tiated, for instance Roadside Assistance will be

informed.

Manual triggering

1. Tap the cover.

Emergency Call

2. Press and hold the SOS button until the LED

on the button illuminates green.

Intelligent emergency call

▷ The LED is illuminated green when an emer‐

gency call has been initiated.

Concept

In case of an emergency, an emergency call can

be triggered automatically by the system or man‐

ually.

If a cancel prompt appears on the Control

Display, the emergency call can be aborted.

If the situation allows, wait in your vehicle until

the voice connection has been established.

General information

▷ The LED flashes green when a connection to

the BMW Response Center has been estab‐

lished.

Only press the SOS button in an emergency.

Intelligent emergency call establishes a connec‐

tion with the BMW Response Center.

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MOBILITY

The BMW Response Center then makes

contact with you and takes further steps to

help you.

▷ Immediately notify rescue forces, police, or

firefighters of the fact that your vehicle is

equipped with a high-voltage system.

Even if you are unable to respond, the BMW

Response Center can take further steps to

help you under certain circumstances.

▷ Engage selector lever position P, set the

parking brake, and switch off the standby

state and drive-ready state.

For this purpose, data that serves to deter‐

mine the necessary rescue measures, for in‐

stance the current position of the vehicle

when it can be determined, is transmitted to

the BMW Response Center.

▷ Lock the vehicle after exiting.

▷ Do not inhale any gases escaping from the

high-voltage battery; if needed, maintain a

safe distance from the vehicle.

Even if you can no longer hear the BMW Re‐

sponse Center through the loudspeakers, the

BMW Response Center may still be able to

hear you.

Jump-starting

General information

Have only a dealer’s service center or another

qualified service center or repair shop perform

the jump start.

The BMW Response Center ends the emer‐

gency call.

What to do after an accident

Safety information

Warning

Safety information

DANGER

Contact with live components can lead to an

electric shock. There is a risk of injuries or dan‐

ger to life. Do not touch any components that

are under voltage.

Contact with live components can lead to an

electric shock. There is a risk of injuries or dan‐

ger to life. After an accident, do not touch any

high-voltage components such as orange col‐

ored high-voltage cables or parts that are in

contact with exposed high-voltage cables.

Towing

Transporting the vehicle

Warning

General information

The vehicle is not permitted to be towed.

Fluids in the high-voltage battery are corrosive.

There is a risk of injury. Do not touch fluids es‐

caping from the high-voltage battery.

General information

After an accident, comply with the following

safety precautions with regard to the high-volt‐

age system:

▷ Secure the crash site.

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Breakdown assistance

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Safety information

Towing other vehicles

General information

NOTICE

Switch on the hazard warning system, depend‐

ing on local regulations.

The vehicle can be damaged when towing the

vehicle with a single lifted axle. There is a risk of

damage to property, among other potential

damage. The vehicle should only be trans‐

ported on a loading platform.

If the electrical system has failed, clearly identify

the vehicle being towed by placing a sign or a

warning triangle in the rear window.

Safety information

Pushing the vehicle

To remove a broken-down vehicle from the dan‐

ger area, push it for a short distance at a speed

of no more than 6 mph/10 km/h.

Warning

If the approved gross vehicle weight of the tow‐

ing vehicle is lighter than the vehicle to be

towed, the tow fitting can tear off or it will not

be possible to control the vehicle's response.

There is a risk of accident. Make sure that the

gross vehicle weight of the towing vehicle is

heavier than the vehicle to be towed.

For rolling or pushing the vehicle, refer to

page 99.

Tow truck

NOTICE

If the tow bar or tow rope is attached incor‐

rectly, damage to other vehicle parts can occur.

There is a risk of damage to property, among

other potential damage. Correctly attach the

tow bar or tow rope to the tow fitting.

The vehicle should only be transported on a

loading platform.

Tow bar

The tow fittings used should be on the same

side on both vehicles.

NOTICE

The vehicle can become damaged when lifting

and securing it.

Should it prove impossible to avoid mounting the

tow bar at an offset angle, please follow the fol‐

lowing:

There is a risk of damage to property, among

other potential damage.

▷ Maneuvering capability is limited going

around corners.

▷ Lift the vehicle using suitable means.

▷ The tow bar will generate lateral forces if it is

secured with an offset.

▷ Do not lift or secure the vehicle by its tow

fitting, body parts, or suspension parts.

Tow rope

Observe the following notes when using the tow

rope:

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MOBILITY

▷ Use nylon ropes or straps, which will enable

Safety information

the vehicle to be towed without jerking.

▷ Make sure the tow rope is not twisted when

fastening.

NOTICE

If the tow fitting is not used as intended, there

may be damage to the vehicle or to the tow fit‐

ting. There is a risk of damage to property,

among other potential damage. Follow the

notes on using the tow fitting.

▷ Check the fastening of the tow fitting and tow

rope in regular intervals.

▷ Do not exceed a towing speed of

30 mph/50 km/h.

▷ Do not exceed a towing distance of

3 miles/5 km.

Screw thread for tow fitting

▷ When starting to tow the vehicle, make sure

that the tow rope is taut.

Tow fitting

General information

Press on the mark on the edge of the cover to

push it out.

The screw-in tow fitting should always be carried

in the vehicle.

The tow fitting can be screwed in at the front or

rear of the vehicle.

The tow fitting is located in the storage compart‐

ment under the hood.

Use of the tow fitting:

▷ Use only the tow fitting provided with the ve‐

hicle and screw it all the way in.

▷ Use the tow fitting for towing on paved roads

only.

▷ Avoid lateral loading of the tow fitting, for in‐

stance do not lift the vehicle by the tow fit‐

ting.

▷ Check the fastening of the tow fitting in regu‐

lar intervals.

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MOBILITY -> Breakdown assistance for Your BMW I3 4 Door First Generation (2013-2022)

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