Opening and closing
CONTROLS
Starting the engine via emergency
detection of the remote control
Additional remote controls
Additional remote controls are available from a
dealer’s service center or another qualified serv‐
ice center or repair shop.
Loss of the remote controls
A lost remote control can be blocked and re‐
placed by a dealer’s service center or another
qualified service center or repair shop.
Malfunction
It is not possible to start the engine if the remote
control has not been detected.
General information
Proceed as follows in this case:
A Check Control message is displayed.
Remote control detection by the vehicle may
malfunction under the following circumstances:
1. Hold the remote control with its tip against
the marked area on the steering column. Pay
attention to the display in the instrument
cluster.
▷ The battery of the remote control is dis‐
charged. Replacing the battery, refer to
page 68.
2. If the remote control is detected:
Start the engine within 10 seconds.
▷ Interference of the radio connection from
transmission towers or other equipment with
high transmitting power.
If the remote control is not detected, slightly
change the position of the remote control and re‐
peat the procedure.
▷ Shielding of the remote control due to metal
objects.
Do not transport the remote control together
with metal objects.
Frequently asked questions
What precautions can be taken to be able to
open a vehicle with an accidentally locked in re‐
mote control?
▷ Interference of the radio connection from mo‐
bile phones or other electronic devices in di‐
rect proximity to the remote control.
▷ The options provided by the Remote Serv‐
ices of the BMW Connected app include the
ability to lock and unlock a vehicle.
Do not transport the remote control together
with electronic devices.
▷ Interference of radio transmission by a charg‐
ing process of mobile devices, for instance
charging of a mobile phone.
This requires an active BMW Connected‐
Drive contract and the BMW Connected app
must be installed on a smartphone.
▷ The remote control is in direct proximity of
the wireless charging tray.
▷ Unlocking the vehicle can be requested via
the BMW ConnectedDrive Call Center.
Place the remote control down at a different
location.
An active BMW ConnectedDrive contract is
required.
In the case of interference, the vehicle can be
unlocked and locked from the outside with the
integrated key, refer to page 70.
69
Online Edition for Part no. 01402629978 - VI/18