Get MOBILITY -> Breakdown Assistance Guide for BMW M4 2 Door Second Generation (2021-2025)

Breakdown Assistance

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Breakdown Assistance

Vehicle features and

options

Warning triangle

This chapter describes all standard, country-spe‐

cific and optional features offered with the series.

It also describes features and functions that are

not necessarily available in your vehicle, e.g., due

to the selected options or country versions. This

also applies to safety-related functions and sys‐

tems. When using these functions and systems,

the applicable laws and regulations must be ob‐

served.

The warning triangle is located on the inside of

the tailgate.

Press on the release, arrow 1, and swivel the

cover down, arrow 2.

Hazard warning flashers

First-aid kit

General information

Some of the articles have a limited service life.

Check the expiration dates of the contents regu‐

larly and replace any expired items promptly.

The button is located in the center console.

Storage

The red light in the button flashes when the haz‐

ard warning flashers are activated.

Storage for the first-aid kit is provided in the right

storage compartment of the cargo area.

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mitted automatically. It may be necessary to ap‐

prove this on the Control Display.

BMW Roadside Assistance

Principle

Contact the BMW Group Roadside Assistance if

assistance is needed in the event of a break‐

down.

Teleservice Help

Depending on the country, Teleservice Help en‐

ables an in-depth diagnosis of the vehicle by

BMW Roadside Assistance via wireless trans‐

mission.

General information

In the event of a breakdown, data on the vehi‐

cle's condition is transmitted to the BMW Road‐

side Assistance.

You can launch Teleservice Help by requesting it

through BMW Roadside Assistance.

1. Park the vehicle in a safe place.

2. Set the parking brake.

There are various ways of contacting BMW

Roadside Assistance.

3. Control Display is switched on.

4. Confirm Teleservice Help.

▷ Via a Check Control message.

Supplementary text messages, refer to

page 153.

BMW Accident Assistance

▷ Calling with a mobile phone.

▷ Via the BMW app.

Principle

BMW Group Accident Assistance can be con‐

tacted if assistance is needed in the event of an

accident.

Functional requirements

▷ Active ConnectedDrive contract, equipment

with intelligent emergency call or BMW Con‐

nectedDrive services.

General information

▷ Cellular network reception.

▷ Standby state is switched on.

If the vehicle sensors detect a minor to moder‐

ately severe accident, which did not trigger any

airbags, a Check Control message appears on

the instrument cluster. In addition, a text mes‐

sage appears on the Control Display.

Starting manually

If the vehicle is equipped with Teleservices, sup‐

port is offered through Teleservice Diagnosis.

When BMW Accident Assistance is activated,

data on the vehicle's condition is sent to BMW.

1. "APPS"

2. "Installed apps"

Functional requirements

▷ Active ConnectedDrive contract, equipment

with intelligent emergency call or BMW Con‐

nectedDrive services.

3. "BMW Assist"

4. If necessary, "BMW Roadside Assistance"

A voice connection is established.

▷ Cellular network reception.

▷ Standby state is switched on.

Teleservice Diagnosis

Teleservice Diagnosis enables the wireless

transmission of detailed vehicle data that is im‐

portant for vehicle diagnosis. This data is trans‐

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For technical reasons, the Emergency Call can‐

not be guaranteed under unfavorable conditions.

Starting BMW Accident

Assistance

Overview

If an accident is detected

automatically

A text message relating to BMW Accident Assis‐

tance appears on the Control Display.

The connection can be established directly:

"Contact accident assistance"

The Check Control message for BMW Accident

Assistance can also be called up from the stored

Check Control messages for a certain length of

time.

SOS button.

Additional information:

Check Control, refer to page 152.

Functional requirements

▷ Standby state is switched on.

▷ The Assist system is functional.

Starting manually

BMW Accident Assistance can also be con‐

tacted independently of the automatic accident

detection function.

▷ If the vehicle is equipped with intelligent

emergency call: the integrated SIM card in

the vehicle has been activated.

1. "APPS"

2. "Installed apps"

3. "BMW Assist"

Automatic triggering

Under certain conditions, for instance if the air‐

bags trigger, an emergency call is automatically

initiated immediately after an accident of corre‐

sponding severity. Automatic Collision Notifica‐

tion is not affected by pressing the SOS button.

4. "BMW Accident Assistance"

Follow the displays on the Control Display. A

voice connection is established.

Emergency Call

Manual triggering

1. Tap the cover.

Intelligent emergency call

2. Press and hold the SOS button until the LED

in the area of the button illuminates green.

Principle

▷ The LED is illuminated green when an emer‐

gency call has been initiated.

In case of an emergency, an emergency call can

be triggered automatically by the system or man‐

ually.

If a cancel prompt appears on the Control

Display, the emergency call can be aborted.

General information

Only press the SOS button in an emergency.

The Intelligent Assist system establishes a con‐

nection with the BMW Response Center.

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If the situation allows, wait in your vehicle until

the voice connection has been established.

Safety information

▷ The LED flashes green when a connection to

the BMW Response Center has been estab‐

lished.

DANGER

Contact with live components can lead to an

electric shock. There is a risk of injury or danger

to life. Do not touch any components that are

under voltage.

The BMW Response Center then makes

contact with the occupants of the vehicle and

initiates further steps to help.

Even if you are unable to respond, the BMW

Response Center can take further steps to

help you under certain circumstances.

Warning

If the jumper cables are connected in the incor‐

rect order, sparking may occur. There is a risk

of injury. Pay attention to the correct order dur‐

ing connection.

For this purpose, data that serves to deter‐

mine the necessary rescue measures, for in‐

stance the current position of the vehicle

when it can be determined, is transmitted to

the BMW Response Center.

Even if the BMW Response Center is no lon‐

ger heard through the loudspeakers, the

BMW Response Center may still be able to

hear the occupants of the vehicle.

NOTICE

In the case of body contact between the two

vehicles, a short circuit can occur during jump-

starting. There is a risk of damage to property,

among other potential damage. Make sure that

no body contact occurs.

The BMW Response Center ends the emer‐

gency call.

Malfunction

The function of the Emergency Request may be

impaired.

Preparation

1. Check whether the battery of the other vehi‐

cle has a voltage of 12 volts. The voltage in‐

formation can be found on the battery.

The LED in the area of the SOS button lights up

for approximately 30 seconds. A Check Control

message is displayed.

2. Switch off the engine of the assisting vehicle.

Have it checked by a dealer's service center or

another qualified service center or repair shop.

3. Switch off any electrical components in both

vehicles.

Starting aid terminals

The starting aid terminal in the engine compart‐

ment acts as the positive battery terminal.

Jump-starting

General information

A special connection on the body in the engine

compartment acts as the negative battery termi‐

nal.

If the battery is discharged, the engine can be

started using the battery of another vehicle and

two jumper cables. Only use jumper cables with

fully insulated clamp handles.

Additional information:

Overview of engine compartment, refer to

page 345.

Open the cover of the positive battery terminal.

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Connecting the cables

Before you begin, switch off all unnecessary

electronic systems/components, such as the

radio, on the assisting and receiving vehicles.

Tow-starting and towing

Safety information

1. Open the cover of the starting aid terminal.

Warning

2. Attach one terminal clamp of the positive

jumper cable to the positive battery terminal,

or to the corresponding starting aid terminal

of the vehicle providing assistance.

Due to system limits, individual functions can

malfunction during tow-starting/towing with the

Intelligent Safety systems activated. There is a

risk of accident. Switch all Intelligent Safety

systems off prior to tow-starting/towing.

3. Attach the terminal clamp on the other end of

the cable to the positive battery terminal, or

to the corresponding starting aid terminal of

the vehicle to be started.

Manual transmission

Safety information

4. Attach one terminal clamp of the negative

jumper cable to the negative battery terminal,

or to the corresponding engine or body

ground of assisting vehicle.

NOTICE

5. Attach the second terminal clamp to the neg‐

ative battery terminal, or to the corresponding

engine or body ground of the vehicle to be

started.

The vehicle can become damaged when lifting

and securing it.

There is a risk of damage to property, among

other potential damage.

▷ Lift the vehicle using suitable means.

Starting the engine

▷ Do not lift or secure the vehicle by its tow

fitting, body parts, or suspension parts.

Never use spray fluids to start the engine.

1. Start the engine of the assisting vehicle and

let it run for several minutes at an increased

idle speed.

Towing or pushing the vehicle

A broken-down vehicle can be towed or pushed.

Follow the following instructions:

2. Start the engine of the vehicle that is to be

started in the usual way.

If the first starting attempt is not successful,

wait a few minutes before making another at‐

tempt in order to allow the discharged battery

to recharge.

▷ Make sure that the standby state is switched

on; otherwise, the low beams, tail lights, turn

signals, and wipers may be unavailable.

▷ Do not tow the vehicle with the rear axle

tilted, as the front wheels could turn.

3. Let both engines run for several minutes.

4. Disconnect the jumper cables in the reverse

order.

▷ When the engine is stopped, there is no

power assist. Consequently, more force

needs to be applied when braking and steer‐

ing.

Check the battery and recharge, if needed.

▷ Larger steering wheel movements are re‐

quired.

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▷ The towing vehicle must not be lighter than

the vehicle being towed; otherwise, it will not

be possible to control handling.

There is a risk of damage to property, among

other potential damage.

▷ Lift the vehicle using suitable means.

▷ Do not exceed a towing speed of

30 mph/50 km/h.

▷ Do not lift or secure the vehicle by its tow

fitting, body parts, or suspension parts.

▷ Do not exceed a towing distance of

30 miles/50 km.

Pushing the vehicle

Additional information:

To remove a broken-down vehicle from the haz‐

ardous area, it can be pushed for a short dis‐

tance.

Rolling or pushing the vehicle, refer to page 140.

Tow truck

Additional information:

Rolling or pushing the vehicle, refer to page 142.

Tow truck

Your vehicle should be transported with a tow

truck with a so-called lift bar or on a flat bed.

M Steptronic Sport transmission:

transporting the vehicle

The vehicle should only be transported on a

loading platform.

General information

The vehicle is not permitted to be towed.

Towing other vehicles

General information

Switch on the hazard warning system, depend‐

ing on local regulations.

Safety information

NOTICE

If the electrical system has failed, clearly identify

the vehicle being towed by placing a sign or a

warning triangle in the rear window.

The vehicle can be damaged when towing the

vehicle with a single lifted axle. There is a risk of

damage to property, among other potential

damage. The vehicle should only be trans‐

ported on a loading platform.

NOTICE

The vehicle can become damaged when lifting

and securing it.

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▷ Do not exceed a towing distance of

3 miles/5 km.

Safety information

▷ When starting to tow the vehicle, make sure

that the tow rope is taut.

Warning

If the approved gross vehicle weight of the tow‐

ing vehicle is lighter than the vehicle to be

towed, the tow fitting can tear off or it will not

be possible to control handling. There is a risk

of accident. Make sure that the gross vehicle

weight of the towing vehicle is heavier than the

vehicle to be towed.

Tow fitting

General information

NOTICE

If the tow bar or tow rope is attached incor‐

rectly, damage to other vehicle parts can occur.

There is a risk of damage to property, among

other potential damage. Correctly attach the

tow bar or tow rope to the tow fitting.

The screw-in tow fitting should always be carried

in the vehicle.

The tow fitting can be screwed in at the front or

rear of the vehicle.

Tow bar

The tow fittings used should be on the same

side on both vehicles.

The tow fitting is found in the onboard vehicle

tool kit.

Should it prove impossible to avoid mounting the

tow bar at an inclination, please follow the follow‐

ing:

Observe the following notes when using the tow

fitting:

▷ Use only the tow fitting provided with the ve‐

hicle.

▷ Free movement is limited going around cor‐

ners.

▷ Turn the tow fitting at least 5 turns clockwise

and screw it in as far as it will go. If necessary,

tighten with a suitable object.

▷ The tow bar will generate lateral forces if it is

secured with an inclination.

▷ After use, unscrew the tow fitting counter-

clockwise.

Tow rope

Observe the following notes when using the tow

rope:

▷ Use the tow fitting for towing on paved roads

only.

▷ Use nylon ropes or straps, which will enable

the vehicle to be towed without jerking.

▷ Avoid lateral loading of the tow fitting, for in‐

stance do not lift the vehicle by the tow fit‐

ting.

▷ Make sure the tow rope is not twisted when

fastening.

▷ Check the attachment of the tow fitting in

regular intervals.

▷ Check the attachment of the tow fitting and

tow rope in regular intervals.

Additional information:

▷ Do not exceed a towing speed of

30 mph/50 km/h.

Onboard vehicle tool kit, refer to page 357.

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Safety information

NOTICE

If the tow fitting is not used as intended, there

may be damage to the vehicle or to the tow fit‐

ting. There is a risk of damage to property,

among other potential damage. Follow the

notes on using the tow fitting.

Screw thread for tow fitting

Press on the mark on the edge of the cover to

push it out.

Tow-starting

Do not tow-start the vehicle.

Start the engine by jump-starting, if possible.

Have the reasons for the starting difficulties cor‐

rected by a dealer’s service center or another

qualified service center or repair shop.

Additional information:

Jump-starting, refer to page 364.

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MOBILITY -> Breakdown Assistance for Your BMW M4 2 Door Second Generation (2021-2025)

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