Service and warranty
Reporting safety defects
We recommend that you read this publication
thoroughly.
For U.S. customers
The following applies only to vehicles owned
and operated in the US.
Your BMW is covered by the following warran-
ties:
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying BMW of North
America, LLC, P.O. Box 1227, Westwood, New
Jersey 07675-1227, Telephone (800) 831-
1117.
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New Vehicle Limited Warranty
Rust Perforation Limited Warranty
Federal Emissions System Defect Warranty
Federal Emissions Performance Warranty
California Emission Control System Limited
Warranty
Detailed information about these warranties is
listed in the Service and Warranty Information
Booklet for US models or in the Warranty and
Service Guide Booklet for Canadian models.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order
a recall and remedy campaign. However,
NHTSA cannot become involved in individual
problems between you and your dealer or
BMW of North America, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-800-327-4236
(TTY: 1-800-424-9153); go to
trator, NHTSA, 400 Seventh Street, SW.,
Washington, DC 20590. You can also obtain
other information about motor vehicle safety
For Canadian customers
Canadian customers who wish to report a
safety-related defect to Transport Canada,
Defect Investigations and Recalls, may tele-
phone the toll free hotline 1-800-333-0510,
or contact Transport Canada by mail at: Trans-
port Canada, ASFAD, Place de Ville Tower C,
330 Sparks Street, Ottawa ON K1A 0N5.
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