Get Breakdown assistance Guide for BMW X4 Suv First Generation (2014-2018)

Mobility

Breakdown assistance

Overview

Vehicle features and options

This chapter describes all standard, country-

specific and optional features offered with the

series. It also describes features that are not

necessarily available in your vehicle, e. g., due

to the selected options or country versions.

This also applies to safety-related functions

and systems. When using these functions and

systems, the applicable country provisions

must be observed.

SOS button in the roofliner

Hazard warning flashers

Requirements

▷

The SIM card integrated in the vehicle has

been activated.

▷

The radio-ready state is switched on.

The Assist system is functional.

Initiating an Emergency Request

1. Press the cover briefly to open it.

2. Press the SOS button until the LED at the

button lights up green.

The button is located in the center console.

▷

The LED illuminates green when the Emer‐

gency Request has been initiated.

The red lamp in the button flashes with the

hazard warning flashers switched on.

If a cancel prompt appears on the Control

Display, the Emergency Request can be

aborted.

Intelligent emergency call

If the situation allows, wait in your vehicle

until the voice connection has been estab‐

lished.

Concept

In case of an emergency, an Emergency Re‐

quest can be made through the system.

▷

The LED flashes green when a connection

to the BMW Response Center has been

established.

General information

When the Emergency Request is received

at the BMW Response Center, the BMW

Response Center contacts you and takes

further steps to help you.

Only press the SOS button in an emergency.

For technical reasons, the Emergency Request

cannot be guaranteed under unfavorable con‐

ditions.

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Breakdown assistance

Mobility

Even if you are unable to respond, the

BMW Response Center can take further

steps to help you under certain circum‐

stances.

Warning triangle

For this, data is transmitted to the BMW

Response Center which serves to deter‐

mine the necessary rescue measures. E.g.,

the current position of the vehicle, if it can

be established.

▷

If the LED is flashing green, but the BMW

Response Center can no longer be heard

via the speaker, you can nevertheless still

be heard at the BMW Response Center.

The warning triangle is located behind the left-

hand cover in the cargo area.

To remove, loosen the bracket.

Initiating an Emergency Request

automatically

Under certain conditions, an Emergency Re‐

quest is automatically initiated immediately af‐

ter a severe accident. Automatic Collision Noti‐

fication is not affected by pressing the SOS

button.

First-aid kit

General information

Some of the articles have a limited service life.

Check the expiration dates of the contents

regularly and replace any expired items

promptly.

Roadside Assistance

Storage

Service availability

Roadside Assistance can be reached around

the clock in many countries. You can obtain as‐

sistance there in the event of a vehicle break‐

down.

Roadside Assistance

The Roadside Assistance phone number can

be viewed via iDrive or a connection to Road‐

side Assistance can be established directly.

The first-aid kit is located behind the left-hand

cover in the cargo area.

Jump-starting

General information

If the battery is discharged, the engine can be

started using the battery of another vehicle

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Mobility

Breakdown assistance

and two jumper cables. Only use jumper ca‐

bles with fully insulated clamp handles.

Safety information

DANGER

Contact with live components can lead to

an electric shock. There is a risk of injuries or

danger to life. Do not touch any components

that are under voltage.◀

The starting aid terminal in the engine com‐

partment acts as the battery's positive termi‐

nal.

To prevent personal injury or damage to both

vehicles, adhere strictly to the following proce‐

dure.

Preparation

NOTE

In the case of body contact between the

two vehicles, a short circuit can occur during

jump-starting. There is a risk of property dam‐

age. Make sure that no body contact occurs.◀

1. Check whether the battery of the other ve‐

hicle has a voltage of 12 volts. The voltage

information can be found on the battery.

The body ground or a special nut acts as the

battery negative terminal.

2. Switch off the engine of the assisting vehi‐

cle.

Connecting the cables

3. Switch off any electronic systems/power

consumers in both vehicles.

1. Pull off the lid of the BMW starting aid ter‐

minal.

2. Attach one terminal clamp of the positive

jumper cable to the positive terminal of the

battery, or to the corresponding starting

aid terminal of the vehicle providing assis‐

tance.

Starting aid terminals

WARNING

If the jumper cables are connected in the

incorrect order, sparking may occur. There is a

risk of injury. Pay attention to the correct order

during connection.◀

3. Attach the terminal clamp on the other end

of the cable to the positive terminal of the

battery, or to the corresponding starting

aid terminal of the vehicle to be started.

4. Attach one terminal clamp of the negative

jumper cable to the negative terminal of

the battery, or to the corresponding engine

or body ground of assisting vehicle.

5. Attach the second terminal clamp to the

negative terminal of the battery, or to the

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Breakdown assistance

Mobility

corresponding engine or body ground of

the vehicle to be started.

Safety information

NOTE

The vehicle can be damaged when tow‐

ing the vehicle with a single lifted axle. There is

a risk of property damage. The vehicle should

only be transported on a loading platform.◀

Starting the engine

Never use spray fluids to start the engine.

1. Start the engine of the assisting vehicle

and let it run for several minutes at an in‐

creased idle speed.

Tow truck

2. Start the engine of the vehicle that is to be

started in the usual way.

If the first starting attempt is not success‐

ful, wait a few minutes before making an‐

other attempt in order to allow the dis‐

charged battery to recharge.

3. Let both engines run for several minutes.

4. Disconnect the jumper cables in the re‐

verse order.

The vehicle should only be transported on a

loading platform.

Check the battery and recharge, if needed.

NOTE

Tow-starting and towing

When lifting the vehicle by the tow fitting

or body and chassis parts; damage can occur

on vehicle parts. There is a risk of property

damage. Lift vehicle using suitable means.◀

Safety information

WARNING

Due to system limits, individual functions

can malfunction during tow-starting/towing

with the Intelligent Safety systems activated,

e.g., approach control warning with light brak‐

ing function. There is a risk of an accident.

Switch all Intelligent Safety systems off prior to

tow-starting/towing.◀

Use tow fitting located in the front only for po‐

sitioning the vehicle.

Pushing the vehicle

To remove a disabled vehicle from the danger

area, it can be pushed for a short distance. The

vehicle can only be pushed in selector lever

position N.

Steptronic transmission: transporting

the vehicle

In order to ensure that the vehicle can roll, pro‐

ceed as follows:

General information

1. Switch on the ignition.

The vehicle is not permitted to be towed.

2. Depress brake pedal.

3. Engage selector lever position N.

If there is a malfunction, it may happen that

you cannot change the selector lever position.

Electronically unlock the transmission lock, re‐

fer to page 80, if needed.

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Mobility

Breakdown assistance

To avoid jerking and the associated stresses

on the vehicle components when towing, al‐

ways use nylon ropes or nylon straps.

Towing other vehicles

General information

Switch on the hazard warning system, depend‐

ing on local regulations.

Tow fitting

If the electrical system has failed, clearly iden‐

tify the vehicle being towed by placing a sign

or a warning triangle in the rear window.

General information

Safety information

WARNING

If the approved gross vehicle weight of

the towing vehicle is lighter than the vehicle to

be towed, the tow fitting can tear off or it will

not be possible to control the vehicle's re‐

sponse. There is a risk of an accident! Make

sure that the gross vehicle weight of the tow‐

ing vehicle is heavier than the vehicle to be

towed.◀

The screw-in tow fitting should always be car‐

ried in the vehicle.

The tow fitting can be screwed in at the front

or rear of the vehicle.

NOTE

The tow fitting and the onboard vehicle tool kit,

refer to page 227, are together in the cargo

area.

If the tow bar or tow rope is attached in‐

correctly, damage to other vehicle parts can

occur. There is a risk of property damage. Cor‐

rectly attach the tow bar or tow rope to the tow

fitting.◀

Use of the tow fitting:

▷

Use only the tow fitting provided with the

vehicle and screw it all the way in.

Tow bar

Use the tow fitting for towing on paved

roads only.

The tow fittings used should be on the same

side on both vehicles.

Use tow fitting located in the front only for

positioning the vehicle.

Should it prove impossible to avoid mounting

the tow bar at an offset angle, please observe

the following:

Avoid lateral loading of the tow fitting, e.g.,

do not lift the vehicle by the tow fitting.

▷

Maneuvering capability is limited going

around corners.

Safety information

▷

The tow bar will generate lateral forces if it

is secured with an offset.

NOTE

If the tow fitting is not used as intended,

there can be damage to the vehicle or to the

tow fitting. There is a risk of property damage.

Observe the notes on using the tow fitting.◀

Tow rope

When starting to tow the vehicle, make sure

that the tow rope is taut.

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Breakdown assistance

Mobility

Screw thread for tow fitting

Press on the mark on the edge of the cover to

push it out.

Tow-starting

Steptronic transmission

Do not tow-start the vehicle.

Tow-starting the engine is not possible due to

the Steptronic transmission.

Have the cause of the starting problems fixed.

241

Breakdown assistance for Your BMW X4 Suv First Generation (2014-2018)

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