Get MOBILITY -> Breakdown Assistance Guide for BMW X4 Suv Second Generation (2019-2025)

Breakdown Assistance

MOBILITY

Breakdown Assistance

Vehicle features and options Warning triangle

This chapter describes all standard, country-

specific, and optional equipment offered with

the series. It also describes features and func-

tions that are not necessarily available in the

vehicle, e.g., due to the selected options or

country versions. This also applies to safety

functions and systems. When using these

functions and systems, the applicable laws

and regulations must be observed.

The warning triangle is located in the left stor-

age compartment of the cargo area.

1. Open the cover on the left side trim panel.

Hazard warning flashers

2. Open the bracket and take the warning tri-

angle out in the direction of the car's inte-

rior.

The button is located in the center console.

The red light in the button flashes when the

hazard warning flashers are activated.

First-aid kit

General information

Depending on the vehicle equipment and na-

tional-market version, the vehicle is equipped

with a first-aid kit.

Some of the articles have a limited service life.

Check the expiration dates of the contents reg-

ularly and replace any expired items promptly.

370

Breakdown Assistance

MOBILITY

Storage

BMW Roadside Assistance

Principle

BMW Group Roadside Assistance can be con-

tacted if assistance is needed in the event of a

breakdown.

General information

In the event of a breakdown, data on the ve-

hicle's condition is transmitted to the BMW

Roadside Assistance.

Storage for the first-aid kit is provided in the

left storage compartment of the cargo area.

There are various ways of contacting BMW

Roadside Assistance.

To open, pull on the handle.

▷

Via a Check Control message.

Supplementary text messages, refer to

page 158.

BMW Assistance

▷

Via a call with a mobile phone.

Via the BMW app.

Principle

In the event of a breakdown, accident or if you

have any questions about the vehicle, BMW

Assist can be used to contact BMW Group's

customer support.

Functional requirements

▷

Active ConnectedDrive contract, equipment

with intelligent emergency call or BMW

ConnectedDrive services.

General information

The offering depends on the vehicle equip-

ment and the national-market version.

▷

Cellular network reception.

Standby state is switched on.

For more information on this service, the vehi-

cle manufacturer recommends contacting an

authorized service center or the hotline/cus-

tomer support.

Starting BMW Roadside Assistance

manually

If the vehicle is equipped with Teleservices,

support is first offered through Teleservice Di-

agnosis and, where applicable, then through

Teleservice Help.

Starting services

1. "APPS"

2. "Installed apps"

3. "BMW Assist"

4. "Call BMW Assist"

1. "APPS"

2. "Installed apps"

3. "BMW Assist"

5. Follow the instructions on the control dis-

play.

4. "BMW Roadside Assistance"

Follow the displays on the control display.

A voice connection is established.

A voice connection to customer support is be-

ing established.

371

Breakdown Assistance

MOBILITY

Teleservice Diagnosis

Functional requirements

Teleservice Diagnosis enables the wireless

transmission of detailed vehicle data that is

important for vehicle diagnosis. This data is

transmitted automatically. It may be necessary

to approve this on the control display.

▷

Active ConnectedDrive contract, equipment

with intelligent emergency call or BMW

ConnectedDrive services.

▷

Cellular network reception.

Standby state is switched on.

Teleservice Help

Starting BMW Accident Assistance

Depending on the country, Teleservice Help

enables an in-depth diagnosis of the vehicle by

BMW Roadside Assistance via wireless trans-

mission.

If an accident is detected automatically

A text message relating to BMW Accident As-

sistance appears on the control display.

You can launch Teleservice Help by requesting

it through BMW Roadside Assistance.

The connection can be established directly:

"Contact accident assistance"

1. Park the vehicle in a safe place.

2. Set the parking brake.

The Check Control message for BMW Accident

Assistance can also be called up from the

stored Check Control messages for a certain

length of time.

3. Control display is switched on.

4. Confirm Teleservice Help.

Additional information:

Check Control, refer to page 157.

BMW Accident Assistance

Starting BMW Accident Assistance

manually

Principle

BMW Group Accident Assistance can be con-

tacted if assistance is needed in the event of

an accident.

BMW Accident Assistance can also be con-

tacted independently of the automatic accident

detection function.

1. "APPS"

General information

2. "Installed apps"

3. "BMW Assist"

If the vehicle sensors detect a minor to moder-

ately severe accident, which did not deploy any

airbags, a Check Control message appears on

the instrument cluster. In addition, a text mes-

sage appears on the control display.

4. "BMW Accident Assistance"

Follow the displays on the control display.

A voice connection is established.

When BMW Accident Assistance is triggered,

data on the vehicle's condition is sent to BMW.

372

Breakdown Assistance

MOBILITY

Automatic triggering

Emergency Call

When certain prerequisites are met, for in-

stance if the airbags deploy, an emergency call

is automatically initiated immediately after an

accident of corresponding severity. Automatic

Collision Notification is not affected by press-

ing the SOS button.

Intelligent emergency call

Principle

In case of an emergency, an emergency call

can be triggered automatically by the system

or manually.

Manual triggering

1. Tap the cover flap.

General information

Depending on the vehicle equipment and na-

tional-market version, the vehicle is equipped

with an Assist system.

2. Press and hold the SOS button until the

LED in the area of the button illuminates

green.

▷

The LED is illuminated green when an

emergency call has been initiated.

Only press the SOS button in an emergency.

The Intelligent Assist system establishes a

connection with the BMW Response Center.

If a cancel prompt appears on the control

display, the emergency call can be aborted.

For technical reasons, the emergency call can-

not be guaranteed under unfavorable condi-

tions.

If the situation allows, wait in the vehicle

until the voice connection has been estab-

lished.

▷

The LED flashes green when a connection

to the BMW Response Center has been es-

tablished.

Overview

The BMW Response Center then makes

contact with the occupants of the vehicle

and initiates further steps to help.

Even if you are unable to respond, the

BMW Response Center can take further

steps to help you under certain circumstan-

ces.

For this purpose, data that serves to deter-

mine the necessary rescue measures, for

instance the current position of the vehicle

when it can be determined, is transmitted

to the BMW Response Center.

SOS button.

Functional requirements

▷

Standby state is switched on.

Even if the BMW Response Center is no

longer heard through the loudspeakers, the

BMW Response Center may still be able to

hear the occupants of the vehicle.

The Assist system is functional.

If the vehicle is equipped with intelligent

emergency call: the integrated SIM card in

the vehicle has been activated.

The BMW Response Center ends the emer-

gency call.

373

Breakdown Assistance

MOBILITY

Malfunction

The function of the emergency call may be im-

paired.

Warning

In the case of body contact between the two

vehicles, a short circuit can occur while jump-

starting. There is a risk of injury and risk of

property damage. Make sure that no body

contact occurs.

The LED in the area of the SOS button flashes

for approximately 30 seconds. A Check Control

message is displayed.

An emergency call may be disrupted in the fol-

lowing circumstances, among others:

▷

Extended vehicle idle times.

Preparation

1. Check whether the battery of the other ve-

hicle has a voltage of 12 volts. The voltage

information can be found on the battery.

Intense sunlight on vehicle roof.

Have the vehicle checked by an authorized

service center or another qualified service cen-

ter or repair shop.

2. Switch off the engine of the assisting vehi-

cle.

3. Switch off any electrical components in

both vehicles.

Jump-starting

General information

Jump-start terminals

The jump-start terminal in the engine compart-

ment acts as the positive battery terminal.

If the battery is discharged, the engine can

be started using the battery of another vehicle

and two jumper cables. Only use jumper ca-

bles with fully insulated clamp handles.

A special connection on the body in the engine

compartment acts as the negative battery ter-

minal.

Safety information

Additional information:

Overview of engine compartment, refer to

page 353.

DANGER

Contact with live components can lead to an

electric shock. There is a risk of injury or dan-

ger to life. Do not touch any components that

are under voltage.

Open the cover of the positive battery terminal.

Connecting the cables

Before you begin, switch off all unnecessary

electronic systems/components such as the

radio on the assisting and receiving vehicles.

Warning

1. Open the lid of the jump-start terminal.

If the jumper cables are connected in the

incorrect order, spark formation may occur.

There is a risk of injury. Pay attention to the

correct order during connection.

2. Attach one terminal clamp of the positive

jumper cable to the positive battery termi-

nal, or to the corresponding jump-start ter-

minal of the vehicle providing assistance.

3. Attach the terminal clamp on the other end

of the cable to the positive battery terminal,

or to the corresponding jump-start terminal

of the vehicle to be started.

374

Breakdown Assistance

MOBILITY

4. Attach one terminal clamp of the negative

Steptronic transmission:

jumper cable to the negative battery termi-

nal, or to the corresponding engine or body

ground of assisting vehicle.

transporting the vehicle

General information

The vehicle must be transported on a loading

platform or tow dolly.

5. Attach the second terminal clamp to the

negative battery terminal, or to the corre-

sponding engine or body ground of the ve-

hicle to be started.

Safety information

Starting the engine

Never use spray fluids to start the engine.

Warning

The vehicle can become damaged when lift-

ing and securing it. There is a risk of injury

and risk of property damage.

1. Start the engine of the assisting vehicle and

let it run for several minutes at an increased

idle speed.

▷

Only lift the vehicle using a suitable de-

vice.

2. Start the engine of the vehicle that is to be

started in the usual way.

▷

Do not lift or secure the vehicle on the

towing eye, rims, body components, or

chassis components.

If the first attempt to start the engine is not

successful, wait a few minutes before mak-

ing another attempt in order to allow the

discharged battery to recharge.

▷

For transport, secure the vehicle by plac-

ing special tire straps over the tire tread

surfaces in the vehicle's longitudinal di-

rection.

3. Let both engines run for several minutes.

4. Disconnect the jumper cables in the reverse

order.

Check the battery and recharge, if needed.

Pushing the vehicle

To remove a broken-down vehicle from the

hazard area, it can be pushed for distances

of approx. 328 ft/100 m at a speed of max.

6 mph/10 km/h.

Tow-starting and towing

Safety information

Warning

Additional information:

Rolling or pushing the vehicle, refer to

page 149.

When towing with Intelligent Safety systems

enabled or Cruise Control switched on, in-

dividual functions may not work correctly.

There is a risk of accident, injury, and prop-

erty damage. Switch off all Intelligent Safety

systems and Cruise Control before towing.

375

Breakdown Assistance

MOBILITY

Tow truck

NOTICE

If the tow bar or tow rope is attached incor-

rectly, damage to other vehicle parts can oc-

cur. There is a risk of property damage. Cor-

rectly attach the tow bar or tow rope to the

towing eye.

Tow bar

The towing eyes used should be on the same

side on both vehicles.

Have vehicle transported on a loading platform

or use a tow dolly.

If it is impossible to avoid mounting the tow

bar at an inclination, note the following:

When using a tow dolly, make sure that

none of the wheels touch the ground. This

method should be used for distances of max.

124 miles/200 km. Follow the instructions, as

well as specified loads and speeds, given by

the tow dolly manufacturer.

▷

Free movement is limited when cornering.

The tow bar will generate lateral forces if it

is secured with an inclination.

Tow rope

Observe the following notes when using the

tow rope:

Towing other vehicles

General information

Switch on the hazard warning system, de-

pending on local regulations.

▷

Use nylon ropes or straps, which will enable

the vehicle to be towed without jerking.

Make sure the tow rope is not twisted when

fastening.

If the electrical system has failed, clearly iden-

tify the vehicle being towed by placing a sign or

a warning triangle in the rear window.

Check the attachment of the towing eye

and tow rope in regular intervals.

Do not exceed a towing speed of

30 mph/50 km/h.

Safety information

Do not exceed a towing distance of

3 miles/5 km.

Warning

When driving off to tow the vehicle, make

sure that the tow rope is taut.

If the approved gross vehicle weight of the

towing vehicle is lighter than the vehicle to be

towed, the towing eye can tear off or it will

not be possible to control vehicle handling.

There is a risk of accident, injury, and prop-

erty damage. Make sure that the gross vehi-

cle weight of the towing vehicle is heavier

than the vehicle to be towed.

Towing eye

Principle

The towing eye is a device that can be

screwed onto the vehicle in order to, e.g., se-

cure tow cables or tow rods.

376

Breakdown Assistance

MOBILITY

▷

After use, unscrew the towing eye counter-

clockwise.

General information

Use the towing eye for towing on paved

roads only.

Avoid lateral loading of the towing eye, for

instance do not lift the vehicle by the towing

eye.

▷

Check the attachment of the towing eye in

regular intervals.

Towing eye thread

The screw-in towing eye should always be car-

ried in the vehicle.

The towing eye can be screwed in at the front

or rear of the vehicle.

Safety information

NOTICE

If the towing eye is not used as intended,

there may be damage to the vehicle or to the

towing eye. There is a risk of property dam-

age. Follow the notes on using the towing

eye.

Press on the mark on the edge of the cover to

push it out.

For covers which have an opening instead of a

marking, pull the cover out by the opening.

Storage

Tow-starting

Do not tow-start the vehicle.

Depending on vehicle equipment, the towing

eye is stored as follows:

Start the engine by jump-starting, if possible.

▷

Under the cargo area floor, in a bag if nec-

essary.

Have the cause of starting issues corrected by

an authorized service center or another quali-

fied service center or repair shop.

On the left or right side of the cargo area,

possibly in a bag.

Additional information:

Behind a side trim panel in the cargo area,

possibly in a bag.

Jump-starting, refer to page 374.

Using the towing eye

When using the towing eye, note the following:

▷

Use only the towing eye provided with the

vehicle.

Turn the towing eye at least 5 turns clock-

wise and screw it in as far as it will go. If

necessary, tighten with a suitable object.

377

MOBILITY -> Breakdown Assistance for Your BMW X4 Suv Second Generation (2019-2025)

Related Topics

MOBILITY

Popular Owner Manuals

Latest Owner Manuals