Get Audio and telematics -> Frequently asked questions Guide for Citroen C-Zero 4 Door First Generation (2010-2020)

Audio and Telematics

Frequently asked questions

The following tables contain answers to the most frequently asked questions.

QUESTION

ANSWER

SOLUTION

There is a difference in

For optimum sound quality, the audio settings (volume, bass, treble, Check that the audio settings (volume, bass,

sound quality between the ambience, loudness) can be adapted to the different sound sources, treble, ambience, loudness) are adapted to the

different audio sources

(radio, CD...).

which may result in audible differences when changing source

(radio, CD...).

sources listened to. It is advisable to adjust

audio settings (bass, treble, Front-Rear balance,

Left-Right balance) to the middle position, select

the musical ambience and set the loudness

correction to the "Active" position in CD mode or

to the "Inactive" position in radio mode.

When changing the

Choosing an ambience imposes settings for treble and bass.

Modify the treble and bass settings or the

settings for treble and

Modifying one without the other is only possible with a personalised ambience setting to obtain the desired sound

bass, the ambience setting ambience.

is deselected.

quality.

When changing the

ambience setting, treble

and bass are reset to zero.

When changing the

balance setting, distribution

is deselected.

Choosing the "driver" distribution setting imposes a balance setting. Modify the balance setting or the distribution

setting to obtain the desired sound quality.

158

Audio and Telematics

QUESTION

ANSWER

SOLUTION

The quality of reception of The vehicle is too far from the transmitter used by the station

Activate the RDS function to enable the system

to check whether there is a more powerful

transmitter in the geographical area.

the radio station listened

to gradually deteriorates

or the stored stations do

not function (no sound,

87.5 MHz is displayed...).

listened to or there is no transmitter in the geographical area

through which the vehicle is travelling.

The environment (hills, buildings, tunnels, basement car parks...)

block reception, including in RDS mode.

This phenomenon is normal and does not indicate

a failure of the audio equipment.

The aerial is absent or has been damaged (for example when going Have the aerial checked by a CITROËN dealer.

through a car wash or into an underground car park).

Sound cut-outs of 1 to

During this brief sound cut-out, the RDS searches for any frequency Deactivate the RDS function if the phenomenon is

2 seconds in radio mode.

permitting better reception of the station.

too frequent and always on the same route.

Traffic announcement TA is The radio station does not broadcast traffic information.

displayed. I do not receive

Tune to a radio station which broadcasts traffic

information.

any traffic information.

The stored stations are not An incorrect waveband is selected.

found (no sound, 87.5 MHz

is displayed...).

Press the SRC/TEL button to return to the

waveband (FM1 or FM2) on which the stations are

stored.

.

159

Audio and Telematics

QUESTION

ANSWER

SOLUTION

The CD is ejected

automatically or is not

played by the player.

The CD is inserted upside down, is unplayable, does not contain any

audio data or contains an audio format which the player cannot play.

The CD is protected by an anti-pirating protection system which is

not recognised by the audio equipment.

-

Check that the CD is inserted in the player the

right way up.

Check the condition of the CD: the CD cannot

be played if it is too damaged.

Check the content in the case of a recorded

CD: consult the advice in the "Audio" section.

The audio equipment's CD player does not

play DVDs.

Due to their quality level, certain writeable

CDs will not be played by the audio system.

The CD player sound is

poor.

The CD used is scratched or of poor quality.

Insert good quality CDs and store them in suitable

conditions.

The audio settings (bass, treble, ambience) are unsuitable.

The battery of the peripheral may not be sufficiently charged.

Set the treble or bass level to 0, without selecting

an ambience.

The Bluetooth connection

Recharge the battery of the peripheral device.

is cut.

The message "USB device The USB memory stick is not recognised.

error" is displayed on the

Use only USB memory sticks formatted to FAT 32

(28-bit file allocation table).

screen.

A telephone connects

automatically,

Automatic connection overrides manual connection.

Modify the telephone settings to remove

automatic connection.

disconnecting another

telephone.

160

Audio and Telematics

QUESTION

ANSWER

SOLUTION

An iPod is not recognised

when connecting to the

USB port.

The iPod is of a generation that is not compatible with the USB

connection.

The hard disk or device

is not recognised when

connecting to the USB

port.

Some hard disks and devices need a power supply greater than is

provided by the audio system.

Connect the device to the 230 V socket, the 12 V

socket or an external power supply.

Caution: ensure that the device does not transmit

a voltage greater than 5 V (risk of destruction of

the system).

When streaming, the sound Some telephones prioritise connection of the "hands-free" profile.

cuts momentarily.

Delete the "hands-free" connection profile to

improve streaming.

In "Random all" play, not all In "Random all" play, the system can only take into account up to

of the tracks are played.

999 tracks.

With the engine off, the

audio system switches off

When the engine is switched off, the audio system operating time

depends on the battery charge.

Start the vehicle's engine to increase the battery

charge.

after a few minutes of use. The switch-off is normal: the audio system switches to economy

mode and switches off to prevent discharging the vehicle's battery.

The message "the audio

system is overheated"

appears on the display.

In order to protect the installation if the surrounding temperature

is too high, the audio system switches to an automatic thermal

protection mode leading to a reduction of the volume or stopping of

the playing of the CD.

Switch the audio system off for a few minutes to

allow the system to cool.

.

161

Audio and telematics -> Frequently asked questions for Your Citroen C-Zero 4 Door First Generation (2010-2020)

Related Topics

Popular Owner Manuals

Latest Owner Manuals