2010-2020 Citroen C-Zero 4 Door Safety -> Emergency or assistance call User Manual
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Safety -> Emergency or assistance call for Your Citroen C-Zero 4 Door First Generation (2010-2020)

Safety  
Emergency or assistance call  
Localised Emergency Call  
In an emergency, press this  
button for more than 2 seconds.  
Flashing of the green indicator  
lamp and a voice message  
If an impact is detected by the airbag  
control unit, and independently of  
the deployment of any airbags, an  
emergency call is made automatically.  
confirm that the call has  
been made to the "Localised  
Emergency Call"* centre.  
Pressing this button again immediately cancels  
the call.  
The green indicator lamp goes off.  
If you benefit from the CITROËN  
Connect Box offer with the SOS and  
assistance pack included, there are  
additional services available to you in  
your personal space, via your country's  
website.  
The green indicator lamp remains on (without  
flashing) when communication is established.  
It goes off at the end of the call.  
5
Localised Emergency Call immediately locates  
your vehicle, makes contact with you in your  
language** and - if necessary - organises  
sending of the appropriate emergency  
services**. In countries where the service is not  
operational, or if the locating service has been  
expressly declined, the call is directed straight  
to the emergency services (112) without  
location.  
* Depending on the terms and conditions for  
the service, available from dealers, and  
technological and technical limits.  
** Depending on the geographic cover for  
"Localised Emergency Call", "Localised  
Assistance Call" and the official national  
language selected by the owner of the  
vehicle.  
The list of countries covered by Telematic  
services is available at dealers or on the  
website in your country.  
61  
Safety  
Localised Assistance Call  
Press this button for more than  
2 seconds to request assistance  
if the vehicle breaks down.  
Operation of the system  
If you purchased your vehicle outside  
the Brand's dealer network, we suggest  
that you have a dealer check and, if  
desired, modify the configuration of  
these services.  
In a multi-lingual country, configuration  
is possible in the official national  
language of your choice.  
When the ignition is switched on,  
the green indicator lamp comes  
on for 3 seconds indicating that  
the system is operating correctly.  
A voice message confirms that the call has  
been made**.  
If the orange indicator lamp  
flashes then goes off: the system  
has a fault.  
Pressing this button again immediately cancels  
the request.  
The cancellation is confirmed by a voice  
message.  
If the orange indicator lamp is on fixed: the  
back-up battery should be replaced.  
In both cases, the emergency and assistance  
calls service may not work.  
For technical reasons, particularly  
to improve the quality of Telematic  
services to customers, the  
Geo-location  
manufacturer reserves the right to carry  
out updates to the vehicle's on-board  
telematic system.  
Contact a qualified repairer as soon as  
possible.  
You can deactivate geo-location by  
simultaneously pressing the "Localised  
Emergency Call" and "Localised Assistance  
Call" buttons, followed by a press on "Localised  
Assistance Call" to confirm.  
The fault with the system does not  
prevent the vehicle being driven.  
** Depending on the geographic cover for  
"Localised Emergency Call", "Localised  
Assistance Call" and the official national  
language selected by the owner of the  
vehicle.  
The list of countries covered by Telematic  
services is available at dealers or on your  
country's website.  
To reactivate geo-location, simultaneously  
press the "Localised Emergency Call" and  
"Localised Assistance Call" buttons again,  
followed by a press on "Localised Assistance  
Call" to confirm.  
62  

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