Get Vehicle data recording and privacy Guide for Citroen C3 Aircross SUV Second Generation (2024-2026)

Vehicle data recording and privacy

may be drawn on information such as your

driving behavior, your location or the route you

travel, or on your usage behavior.

– System reactions in specific driving situations

(e.g. deployment of an airbag, triggering of

stability control and braking systems).

– Exact mileage or timestamp of recorded

events (detection of internal malfunctions,

activation of specific systems, etc.), allowing to

locate them in time.

Introduction

Electronic control units are installed in your

vehicle. These control units process data

received from the vehicle's sensors, for example,

or data they generate themselves or exchange

with each other. Some of these control units

are required for the correct operation of your

vehicle, some others assist you while driving

(driving or manoeuvring aids), while others

provide comfort or infotainment functions.

The following contains general information

about how data is processed within the vehicle.

You will find additional information about the

specific data which is downloaded, stored

and transmitted to third parties and what it

is used for in your vehicle under the keyword

"Data protection". This information is directly

associated with the references for the functions

in question contained in the corresponding

vehicle handbook. These are also available in

the general terms of sale of the vehicle, in the

general terms of sale of connected services, or

online on Brand website.

Operating data in the

vehicle

The control units process the data used for the

operation of the vehicle.

– Information about events which have

damaged the vehicle.

This data includes, for example:

– Dynamic data recorded few seconds before

and after specific driving events, such as

accidents, collisions or activations of Advanced

Driver Assistance Systems (ADAS): driving data

(e.g. speed, acceleration, steering angle, engine

speed, selected ratio on the gearbox, pedals

pressure), and potential very low-resolution

pictures of the sight in front of the vehicle

(only if ADAS Data Recorder (ADR) system is

activated).

– Cybersecurity events (e.g. unexpected

established connections with unknown

systems, unexpected reboots, and any abnormal

system configurations).

– For electric and rechargeable hybrid vehicles,

the traction battery charge level and the

estimated driving range.

In particular circumstances (e.g. if the

vehicle has detected a malfunction), it may

be necessary to record data which would

otherwise simply not be stored.

– Information about the state of the vehicle

(e.g. speed, travel time, lateral acceleration,

wheel rotation rate, fastened seat belts display).

– Environmental conditions (e.g. temperature,

rain sensor, distance sensor).

As a general rule, this data is temporary, is not

stored for longer than one operating cycle and

is only used within the vehicle itself. The control

units often record this data (including the

vehicle's key). This function allows either the

temporary or permanent storage of information

about the state of the vehicle, stresses on

components, servicing requirements, as well as

events and technical errors.

Personal reference

Technical data of the vehicle

Each vehicle is identified by means of a unique

chassis number. Further options, such as the

vehicle's number plate, make it possible to trace

data on the keeper or driver of the vehicle.

The data generated or processed by control

units may therefore be personal, or be made

personal under certain conditions. Depending

on what vehicle data is available, conclusions

Depending on the vehicle's equipment level,

the data stored is as follows:

– Operating state of system components

(e.g. filling level, tyre pressures, battery charge

status).

– Faults and malfunctions in important system

components (e.g. lamps, brakes).

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Vehicle data recording and privacy

Maintenance and repair activities

ADAS Data Recorder (ADR) system

system is never directly triggered by detection

of accidents or collisions without ADAS

activation. In case where ADAS are deactivated,

ADR system will not record any data.

When taking your vehicle in for servicing

(e.g. repairs, maintenance), the stored operating

data may be read along with the vehicle's

identification number and used if necessary.

The personnel working for the servicing

network (e.g. garages, manufacturers) or third

parties (e.g. roadside assistance agents) may

read the vehicle's data. This also applies to

work carried out under warranty and quality

assurance measures.

Depending on its level of equipment, your

vehicle may be equipped with an ADAS Data

Recorder system that continuously process

pictures and driving data, and record them

inside your vehicle when specific Advanced

Driver Assistance Systems (ADAS) are triggered

(e.g. Intelligent emergency braking assistance,

interruption of a Semi-automatic lane changing,

where applicable). This system aims to provide

pieces of understanding for ADAS behaviour, by

collecting data every time ADAS are triggered.

Concerned data is greyed low-resolution

pictures of the sight in front of the vehicle and

dynamic driving data (e.g. speed, acceleration,

steering angle, brake pressure pedal, blinker

status, accelerator pedal position), both

Event Data Recorder (EDR) system

In addition, depending on country of sale and

upon legal obligations, your vehicle may also

be equipped with an Event Data Recorder

system that records data in case of accident

or collision, whatever the activation status of

your ADAS systems. Pursuant to the Regulation

(EU) 2022/545, EDR system is a legal obligation

inside Europe Market, and in other countries

bent to UN Regulation No 160 ; its purpose is to

freeze driving data when accidents or collisions

occur.

Contrary to the ADR system above described,

pictures of the scene are never recorded by

EDR system. Data can only be read through

OBD port via a special equipment that law

enforcement agencies may use to analyse the

context of an accident involving your vehicle.

Except in exceptional cases, repairers do not

own this equipment.

This data is generally read via the OBD

(On-Board Diagnostics) port fitted by law to

the vehicle. It is used to report on the technical

state of the vehicle or its components and

facilitates the diagnosis of malfunctions, in

compliance with warranty obligations and for

quality improvement. This data, in particular the

information relating to stress on components,

technical events, operator errors and other

malfunctions, is sent to the Manufacturer, if

necessary, along with the vehicle's identification

number. The Manufacturer's liability may also

be engaged. The Manufacturer may also use

the operating data taken from the vehicle for

product recalls. This data may also be used to

check the customer's warranty and any claims

made under warranty.

sampled every seconds just before and

just after the event. Exact mileage and

timestamping of the event are also recorded.

Resolution of stored pictures is too low to allow

recognition of faces, to read license plates, or to

interpret panels on the roadside.

All this stored information can only be

extracted from your vehicle near a CITROËN-

approved repairer workshop, via a special

equipment connected by wire to the OBD port.

This can be done upon a request on your side

for ADAS explanation, or in the context of a

legal investigation concerning your vehicle.

This system only aims to provide explanatory

context of ADAS activations. Only activation

of specific ADAS systems can trigger it ; this

For more information on the Event Data

Recording system, please refer to the "Safety"

section of this document.

Any malfunctions stored in the vehicle may be

reset by an after-sales service company during

servicing or repair work, or at your request.

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Vehicle data recording and privacy

online services in line with the settings that you

have selected.

Comfort and infotainment

functions

Online services - "Over-The-

Air" connectivity

Comfort settings and personalised settings

may be saved in the vehicle and modified or

reinitialised at any time.

If your vehicle is connected to a wireless

network, data can be exchanged between

your vehicle and other systems. Connection

to a wireless network is made possible via

a transmitter located in your vehicle or

Smartphone integration

(e.g. Android Auto^®or

Apple^®CarPlay^®)

Depending on the vehicle's equipment

level, this may include:

– Seat and steering wheel position settings.

– Chassis and air conditioning settings.

– Personalised settings such as the interior

lighting.

You can enter your own data into the functions

of your vehicle's audio and telematic system, as

part of the selected functionalities.

Depending on the vehicle's equipment

level, this may include:

– Multimedia data such as music, videos or

photos to be read by an integrated multimedia

system.

If your vehicle is equipped accordingly, you can

connect your smartphone or another mobile

device to the vehicle in order to operate it

using the vehicle's integrated controls. Images

and sounds from the smartphone can be

transmitted through the audio and telematics

system. Specific information is simultaneously

sent to your smartphone. Depending on

the type of integration, this includes data

such as location, day/night mode and other

general information about the vehicle. For

more information, please refer to the user

instructions for the vehicle or the audio and

telematics system.

a mobile device that you have provided

(e.g. smartphone). The online services can be

used via this wireless connection. These include

online services and applications (apps) provided

to you by the Manufacturer or other suppliers.

Proprietary services

As regards the Manufacturer's online services,

the corresponding functions are described by

the Manufacturer in an appropriate medium

(e.g. handbook, Manufacturer's website) and

the information about data protection is

– Address book data to be used with an

integrated hands-free system or with an

integrated navigation system.

provided. Personal data may be used for online

services. The exchange of data for this purpose

takes place over a secure connection, using

for example the Manufacturer's dedicated

computer systems. The collection, processing

and use of personal data for the development

of services are carried out solely on the basis of

a legal authorisation, for example in the case of

a legal emergency call system, or a contractual

agreement or else under a consent agreement.

You can activate or deactivate the services

and functions (some may be chargeable) and,

in some cases, the vehicle's entire connection

Integrating a smartphone allows you to use

its applications, such as a navigation app or

music player. No other integration between

the smartphone and the vehicle is possible,

in particular active access to vehicle data.

How the data is processed subsequently is

determined by the supplier of the application

being used. The ability the change settings

depends on the application in question and

on the operating system installed on your

smartphone.

– Entered destinations.

– Data regarding the use of online services.

This data for the comfort and infotainment

functions may be stored locally in the vehicle

or saved to a device that you have connected

to the vehicle (e.g. smartphone, USB memory

stick or MP3 player). Data that you have entered

yourself may be deleted at any time.

This data may also be transmitted outside the

vehicle at your request, particularly when using

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Vehicle data recording and privacy

to the wireless network. This does not include

legally required functions and services such as

an emergency communication system.

Brand website, after being connected with his

Stellantis account.

within the European Connected Vehicles

Protecting measures against Applying legal Obligations

Third-party services

cyber attacks

and respective requirements

If you use online services provided by other

(third-party) suppliers, these services are subject

to the responsibility, the data protection and

the terms and conditions of use of the supplier

in question. The Manufacturer often has no

influence over the content exchanged in this

regard.

Depending on the model, your vehicle may be

equipped with a system that detects cyber

attack attempts or unexpected events for

cybersecurity point of view. This system, when

fitted inside the vehicle, is working for the

entire life cycle of the vehicle.

This list can change according to European

regulations. Please consult online this

document to be sure to have the up-to-date list

of applying regulations in EU. Depending of the

date of the Type Approval of the vehicle, some

regulations cannot apply.

When cybersecurity events are detected

(e.g. unexpected established connections

with unknown systems, unexpected reboots,

and any abnormal system configurations),

log files are generated, temporally stored

inside your vehicle and then sent to the

Manufacturer’s infrastructures by "Over-The-

Air" connectivity. Those log files are analysed

by the Manufacturer’s Security Operational

Center (SOC) to define appropriate measures

protecting vehicles from malicious interactions

with electronical components. Such measures

could be the deployment of software and

firmware updates.

The purpose of this system is thus to enhance

cybersecurity measures settled inside vehicles.

It also directly participates to the securitization

of your vehicle’s connectivity and allows

the correct performance of online services

activated on your vehicle. Ways to exercise your

Privacy rights to this processing are described

Generally, these legal obligations can disclose

data independtly of the in-vehicle privacy

settings.

Please therefore ensure that you are aware of

the nature, extent and purpose of the collection

and use of personal data as part of the third-

party services provided by the service provider

in question.

eCall - Emergency Call

This function will be provided for the entire life

cycle of the VEHICLE.

Online services based on

contractual agreements

This function, where operational, is provided

through the Public Emergency service of each

country where you are driving. It doesn't matter

where you bought your vehicle or where it is

registered.

In the event of a significant impact or a serious

accident recorded by the DEVICE on the

VEHICLE, with consequent shutdown of the

VEHICLE itself, a phone-call is automatically

forwarded from the VEHICLE to the respective

Public Emergency number (call to ‘112’ inside

Europe), together with the transmission of

the minimum data needed for identification

and location of the VEHICLE (i.e. your exact

Your vehicle may disclose and receive data by

"Over-The-Air" connectivity to perform services

explicitly requested by a service subscriber.

During the subscription process, we check by

different means the legitimacy of the requestor

-considered as vehicle’s owner- to activate

services on the vehicle.

For more details on those services, please ask

the service subscriber to provide the relative

Terms and Conditions he has accepted. He can

find them from the Brand Mobile app or the

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Vehicle data recording and privacy

location, the time of the accident, your vehicle's

identification number and direction of travel).

This information is only transmitted from your

vehicle in the event of a serious accident ;

it allows the Public Emergency Services to

assess and manage your situation. The Public

Emergency Services will act according to local

legislation and its own operating procedures.

Inside Europe, the 112-based eCall service is a

public service of general interest and should

therefore be accessible free of charge to all

consumers.

According to Regulation (EU) 2015/758, this

system is mandatory for all new types of vehicle

approved for manufacture after 31 March 2018.

The eCall system is only activated if your

vehicle is involved in a serious accident. The

rest of the time the system remains inactive.

This means that when you are simply driving

your vehicle, no permanent tracking (registering

your car's position or monitoring your driving)

or transmission of data takes place on behalf of

this regulatory service.

distance travelled, total fuel consumed, total

grid energy into battery when applicable).

These data are used by EEA to monitor in real

usage the fuel and energy consumption and

the CO₂emission of the new vehicles, in an

anonymized and aggregated way.

As mentioned in OBFCM regulation, the

CUSTOMER can refuse the collection and

transmission of vehicle’s data for regulatory

OBFCM purpose. This can be done by

contacting Customer Care Center (contact

information available on the brand website

available for your country).

an "intelligent speed assistance" system

(hereinafter "ISA") that provides the applicable

speed limit to the driver for at least 90% of

the total distance and for at least 80% of the

distance driven on each of the three road types

(urban roads and streets, non-urban roads, and

motorways/expressways/dual carriageways).

SLI function provides the driver with the

applicable speed limit on the road where driver

travels. SLI function aims to improve the safety

by allowing the vehicle to display in real time

applicable speed limit, even when external

conditions don't permit it (e.g. weather, sign

hidden by another vehicle). The applicable

speed limit is retrieved from the front camera

of the vehicle and maybe completed through

Over-The-Air communication system to improve

the reliability of information according to the

vehicle definition. To get valid speed limit

information, the vehicle's current position is

sent via the telematics unit and is immediately

deleted after processing. Tracking of the

vehicle position is not possible at any time. This

is not impacted by the privacy settings of the

vehicle.

SLI - Speed Limit Information

This function will be provided for the entire

life cycle of the VEHICLE, only for vehicles sold

inside the Europe Market.

Pursuant to the Regulation (EU) 2018/858 on

the approval and market surveillance of motor

vehicles and their trailers, and of systems,

components and separate technical units

intended for such vehicles dated 30 May 2018,

as amended by the Regulation (EU) 2019/2144

dated 27 November 2019 and the Commission

Delegated Regulation (EU) 2021/1958 dated 23

June 2021 (together the "GSR V2 Regulations"),

car manufacturers are required to equip new

vehicles sold in Europe with various systems

aiming at guaranteeing the overall safety of

such vehicles.

OBFCM - On-Board Fuel Consumption

Meter

This SERVICE is provided for 15 years after the

vehicle is firstly put into circulation.

In accordance to Article 9 of Implementing

Regulation (EU) 2021/392 (“OBFCM”), this

regulatory service allows the European

Environment Agency (EEA) to collect vehicle

data related to usage (such as VIN, total

As required by the “GSR V2 Regulations”, this

SLI feature is activated by default at key on,

but can be partially deactivated at every time

by the user of the vehicle, given that the driver

may cut the audible warning function from the

vehicle’s settings available from the central

touch screen. This will not impact the visual

warning function that will stay active and may

As per Article 6 of the Regulation (EU)

2019/2144, such systems must include

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Vehicle data recording and privacy

still require Over-The-Air data transmission of

current vehicle’s position for accurate speed

limit detection. Depending on the model of

your vehicle, it may be possible to also fully

cut the SLI function (i.e. to stop speed limit

detection and speed limit warning function)

from the central touch screen, and thus cut the

data transmission for the current trip.

you understand better how we handle your

information.

Data Use - Product Quality

Improvement

In this document, you will find some

examples of how we process Personal Data,

and Definitions referring to more detailed

explanations (at the end this Privacy Policy) for

the capitalized terms herein. If you would like

any clarifications regarding this Privacy Policy or

how your data are processed, please send your

request to: dataprotectionofficer@stellantis.

com

You acknowledge and agree that to improve

the quality of the products produced by

STELLANTIS AUTO SAS as a car maker, your

Vehicle Data (as defined in the Stellantis Privacy

Policy for connected services, see below) –

excluding the geolocation of the vehicle – are

transferred to the car maker for the purpose of

anomalies avoidance, aggregated data analysis

for product improvement or creation of new

products.

Mileage disclosure to Car-Pass

association

(Only for vehicles registered in Belgium)

This document is available on brand websites, in

the section dedicated to connected services.

This disclosure is active in Belgium only, as an

answer to a Belgium law in order to prevent

vehicle mileage fraud (Belgium law of 28th

november 2018, applicable from 01/01/2020).

It is provided lifetime, as long as Car-Pass

association requests the data.

It consists in providing 4 times a year the

mileage of any vehicle registered in Belgium to

Car-Pass, an association delegated by belgian

authorities to collect and control this data.

This mileage is collected over-the-air by

Stellantis if another connected service already

uses it. This data is transmitted to Car-Pass

association, upon request of this organism.

For more information, please refer to the Car-

Pass privacy policy (

privacy-policy).

Further information on this, and ways to

exercise your Privacy rights to this processing,

are described in the Stellantis Privacy Policy for

connected services (see below).

European Connected

Vehicles Privacy Policy of

Stellantis

This Privacy Policy for Connected Vehicles

(“Privacy Policy”) applies to the Personal Data

we process about users of the connected

services through our Vehicle, our Websites

or Application who have signed the General

Conditions as a Customer or who are

authorized by a Customer to access and use the

connected services.

This Privacy Policy is drafted pursuant Article

13 of the EU Regulation 679/2016 and will help

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Vehicle data recording and privacy for Your Citroen C3 Aircross SUV Second Generation (2024-2026)

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