Get eMyWay -> Frequently asked questions Guide for Citroen C3 Picasso SUV Second Generation (2013-2017)

FREQUENTLY ASKED QUESTIONS

The following table groups together the answers to the most frequently asked questions concerning your audio system.

QUESTION

ANSWER

SOLUTION

The route calculation is

not successful.

The guidance criteria may conﬂict with the current location (exclusion of

toll roads on a toll motorway).

Check the guidance criteria on the Navigation

Menu, "Guidance options"\ "Deﬁne calculation

criteria".

I am unable to enter my

post code.

The system only accepts post codes of up to 7 characters.

The POIs have not been selected.

The POIs do not appear.

Select the POIs in the list of POIs.

The risk areas audible

warning does not work.

The audible warning is not active.

Activate audible warnings in the Guidance options

menu, "Navigation - guidance", "Set parameters

for risk areas".

The system does not

suggest a detour around

an incident on the route.

The guidance criteria do not take account of TMC messages.

Select the "Trafﬁc info" function in the list of

guidance criteria.

I receive a Risk area alert Other than guidance, the system announces all Risk areas positioned in a Zoom in on the map to view the exact position of

which is not on my route. cone located in front of the vehicle. It may provide an alert for a Risk area the Risk area. Select "On the route" to no longer

located on nearby or parallel roads.

receive alerts other than guidance or to reduce the

time for the announcement.

248

FREQUENTLY ASKED QUESTIONS

QUESTION

ANSWER

SOLUTION

Certain trafﬁc jams

along the route are not

indicated in real time.

On starting, it is several minutes before the system begins to receive the

trafﬁc information.

Wait until the trafﬁc information is being received

correctly (display of the trafﬁc information icons on

the map).

The ﬁlters are too restrictive.

Modify the "Geographic ﬁlter" settings.

In certain countries, only major routes (motorways...) are listed for the

trafﬁc information.

This phenomenon is normal. The system is

dependent on the trafﬁc information available.

The altitude is not

displayed.

On starting, the initialisation of the GPS may take up to 3 minutes to

receive more than 4 satellites correctly.

Wait until the system has started up completely.

Check that there is a GPS coverage of at least

4 satellites (long press on the SETUP button, then

select "GPS coverage").

Depending on the geographical environment (tunnel...) or the weather,

the conditions of reception of the GPS signal may vary.

This phenomenon is normal. The system

is dependent on the GPS signal reception

conditions.

I am unable to connect

my Bluetooth telephone.

The telephone's Bluetooth function may be switched off or the telephone

may not be visible.

-

Check that your telephone's Bluetooth

function is switched on.

Check in the telephone settings that it is

"visible to all".

The Bluetooth telephone is not compatible with the system.

You can check the compatibility of your telephone

on www.citroen.co.uk (services)

The volume of the

telephone connected

in Bluetooth mode is

inaudible.

The volume depends both on the system and on the telephone.

Increase the volume of the audio system, to

maximum if required, and increase the volume of

the telephone if necessary.

The ambient noise level has an inﬂuence on the quality of telephone

communication.

Reduce the ambient noise level (close the windows,

reduce the booster fan speed, slow down, ...).

249

FREQUENTLY ASKED QUESTIONS

QUESTION

ANSWER

SOLUTION

Some contacts are

duplicated in the list.

The options for synchronizing contacts are synchronizing the contacts

on the SIM card, the contacts on the telephone, or both. When both

synchronizations are selected, some contacts may be duplicated.

Select "Display SIM card contacts" or "Display

telephone contacts".

Contacts are not shown

in alphabetical order.

Some telephones offer display options. Depending on the settings

chosen, contacts can be transferred in a speciﬁc order.

Modify the display setting in the telephone

directory.

The system does not receive The Bluetooth mode does not permit sending SMS text messages to the

SMS text messages.

system.

The CD is ejected

automatically or is not

played by the player.

The CD is inserted upside down, is unplayable, does not contain any

audio data or contains an audio format which the player cannot play.

-

Check that the CD is inserted in the player the

right way up.

Check the condition of the CD: the CD cannot

be played if it is too damaged.

Check the content in the case of a recorded

CD: refer to the information and advice in the

"MUSIC MEDIA PLAYERS" section.

The CD has been recorded in a format that is not compatible with the

player (udf, ...).

The CD is protected by an anti-pirating protection system which is not

recognised by the audio system.

-

The audio system's CD player does not play

DVDs.

Some recorded CDs will not be played by the audio

system because they are not of the correct quality.

There is a long waiting

When a new medium is inserted, the system reads a certain amount of

This phenomenon is normal.

period following the insertion data (directory, title, artist, etc.). This may take from a few seconds to a

of a CD or connection of a

USB memory stick.

few minutes.

The CD player sound is

poor.

The CD used is scratched or of poor quality.

Insert good quality CDs and store them in suitable

conditions.

The audio equipment settings (bass, treble, ambiences) are unsuitable.

Set the treble or bass level to 0, without selecting

an ambience.

250

FREQUENTLY ASKED QUESTIONS

QUESTION

ANSWER

SOLUTION

Some characters in the

media information are not

displayed correctly while

playing.

The audio system does not read some types of characters.

Use standard characters to name tracks and

folders.

Playing of streaming ﬁles The peripheral device connected does not support automatic play.

does not start.

Start the playback from the device.

The names of tracks and The Bluetooth proﬁle does not allow the transfer of this information.

the track length are not

displayed on the screen

when streaming audio.

The quality of reception

of the radio station

listened to gradually

deteriorates or the stored

stations do not function

(no sound, 87.5 Mhz is

displayed...).

The vehicle is too far from the transmitter used by the station listened

to or there is no transmitter in the geographical area through which the

vehicle is travelling.

Activate the "RDS" function by means of the

short-cut menu to enable the system to check

whether there is a more powerful transmitter in the

geographical area.

The environment (hills, buildings, tunnels, basement car parks...) block

reception, including in RDS mode.

This phenomenon is normal and does not indicate

a fault with the audio system.

The aerial is absent or has been damaged (for example when going

through an automatic car wash or in an underground car park).

Have the aerial checked by a CITROËN dealer.

I cannot ﬁnd some radio

stations in the list of

stations received.

The station is not received or its name has changed in the list.

Some radio stations send other information in place of their name (the

title of the song for example).

The system interprets this information as the name of the station.

The name of the radio

station changes.

251

FREQUENTLY ASKED QUESTIONS

QUESTION

ANSWER

SOLUTION

When modifying the

treble and bass setting,

the choice of ambience is

cancelled.

The selection of an ambience imposes speciﬁc treble and bass settings.

Modify the treble and bass settings or choose a

musical ambience to obtain the desired sound

quality.

When modifying the

ambience, the treble

and bass settings are

cancelled.

When modifying the

balance settings,

the "Driver" or "All

passengers" setting is

cancelled.

The choice of the "Driver" distribution setting imposes speciﬁc balance

settings.

When modifying

the "Driver" or "All

passengers" distribution

setting, the balance

settings are cancelled.

There is a difference in

sound quality between

the different audio

For optimum sound quality, the audio settings for Volume, Bass, Treble,

Equalizer and Loudness can be adapted to the different sound sources,

which may result in audible differences when changing source (radio,

CD...).

Check that the audio settings for (Volume, Bass,

Treble, Equalizer, Loudness) are adapted to

the sources listened to. It is advisable to set the

AUDIO functions (Bass, Treble, Fr-Re balance,

Le-Ri balance) to the middle position, select the

"None", musical ambience and set the loudness

correction to the "Active" position in CD mode or

to the "Inactive" position in radio mode.

sources (radio, CD...).

252

FREQUENTLY ASKED QUESTIONS

QUESTION

ANSWER

SOLUTION

With the engine off, the

When the engine is switched off, the system's operating time depends on Start the vehicle's engine to increase the battery

system switches off after the state of charge of the battery.

charge.

a few minutes of use.

The switch-off is normal: economy mode is activated automatically to

maintain the state of charge of the vehicle's battery, needed for engine

starting. (See the "Energy economy mode" section).

Playback of my USB

memory stick starts only

after a very long wait

(around 2 to 3 minutes).

Some ﬁles supplied with the memory stick may greatly slow down access Delete the ﬁles supplied with the memory stick

to reading the memory stick (multiplication by 10 of the catalogue time).

and limit the number of sub-folders in the ﬁle

structure on the memory stick.

When I connect my

When the iPhone connects automatically as a telephone, it forces the

Disconnect and reconnect to the USB port

(the USB function takes priority over streaming).

iPhone as telephone and streaming function. The streaming function takes the place of the USB

to the USB port at the

same time, I am unable

to play the music ﬁles.

function which is then not useable, there is a period without sound of the

track being played with Apple^®players.

253

eMyWay -> Frequently asked questions for Your Citroen C3 Picasso SUV Second Generation (2013-2017)

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