Get CITRO?N Connect Nav -> Frequently asked questions Guide for Citroen C4 Picasso SUV Second generation (2013-2022)

CITROËN Connect Nav

Press "OK" to confirm.

Select "Colour schemes".

Press this button to define the time

zone.

Select a colour scheme in the list

then press "OK" to confirm.

Select the display format for the time

(12h/24h).

Activate or deactivate

synchronisation with GPS (UTC).

Every time the colour scheme is changed,

the system restarts, temporarily displaying

a black screen.

Press "OK" to confirm.

Frequently asked questions

The following information groups together the

answers to the most frequently asked questions

concerning your audio system.

The system does not automatically

manage the change between winter and

summer time (depending on country).

Colour schemes

As a safety measure, the procedure

for changing the colour scheme is only

possible when the vehicle is stationary.

Press Settings to display the

primary page.

or

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CITROËN Connect Nav

Navigation

QUESTION

RESPONSE

SOLUTION

The route calculation is not successful.

The guidance criteria may be in conflict with

the current location (exclusion of toll roads on

a toll road).

Check the route settings in the "Navigation"

menu.

The POIs do not appear.

The POIs have not been selected.

Select the POIs in the list of POIs.

The audible warning of "Danger zones" does

not work.

The audible warning is not active or the volume

is too low.

Activate the audible warning in the "Navigation"

menu and check the voice volume in the audio

settings.

The system does not suggest a detour around

an incident on the route.

The guidance criteria do not take account of

TMC messages.

Select the setting for the "Traffic info" function

in the list of route settings (Without, Manual or

Automatic).

I receive a "Danger zone" alert which is not on

my route.

When not navigating, the system announces all Zoom in on the map to see the exact position

"Danger zones" positioned in a cone located in

front of the vehicle. It may provide an alert for

"Danger zones" located on nearby or parallel

roads.

of the "Danger zone". Select "On the route" to

no longer receive alerts other than navigation

instructions or to reduce the time for the

announcement.

Certain traffic jams along the route are not

indicated in real time.

On starting, it is several minutes before the

system begins to receive the traffic information. received correctly (display of the traffic

information icons on the map).

Wait until the traffic information is being

In certain countries, only major routes

(motorways, etc.) are listed for the traffic

information.

This is perfectly normal. The system is

dependent on the traffic information available.

.

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CITROËN Connect Nav

The altitude is not displayed.

On starting, the initialisation of the GPS may

take up to 3 minutes to receive more than

4 satellites correctly.

Wait until the system has started up completely

so that there is GPS coverage by at least

4 satellites.

Depending on the geographical environment

(tunnel, etc.) or the weather, the conditions of

reception of the GPS signal may vary.

This behaviour is normal. The system is

dependent on the GPS signal reception

conditions.

My navigation is no longer connected.

During start-up and in certain geographical

areas, the connection may be unavailable.

Check that the connected services are

activated (settings, contract).

Radio

QUESTION

RESPONSE

SOLUTION

The reception quality of the tuned radio station

gradually deteriorates or the stored stations are the station or no transmitter is present in the

not working (no sound, 87.5 MHz is displayed,

etc.).

The vehicle is too far from the transmitter of

Activate the "RDS" function by means of the

short-cut menu to enable the system to check

whether there is a more powerful transmitter in

the geographical area.

geographical area.

The environment (hills, buildings, tunnels,

basement car parks, etc.) block reception,

including in RDS mode.

This phenomenon is normal and does not

indicate a failure of the audio equipment.

The aerial is absent or has been damaged (for

example when going through a car wash or into

an underground car park).

Have the aerial checked by a dealer.

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CITROËN Connect Nav

I cannot find some radio stations in the list of

stations received.

The station is not received or has changed its

name in the list.

Press on the "Update list" button in the "Radio

stations" secondary menu.

The name of the radio station changes.

Some radio stations send other information

in place of their name (the title of the song for

example).

The system interprets these details as the

station name.

Media

QUESTION

RESPONSE

SOLUTION

Playback of my USB memory stick starts only

after a very long wait (around 2 to 3 minutes).

Some files supplied with the memory stick

may greatly slow down access to reading

the memory stick (multiplication by 10 of the

catalogue time).

Delete the files supplied with the memory stick

and limit the number of sub-folders in the file

structure on the memory stick.

The CD is ejected every time or is not played.

The CD is upside down, cannot be read, does

not contain audio files or contains audio files of

a format not recognised by the audio system.

The CD has been recorded in a format that is

not compatible with the player (udf, etc.).

The CD is protected by an anti-pirating system

not recognised by the audio system.

Check that the CD is inserted in the player the

right way up.

Check the condition of the CD: the CD cannot

be played if it is too badly damaged.

Check the content in the case of a recorded

CD: consult the advice in the "AUDIO" section.

The audio system CD does not read DVDs.

Due to poor quality, certain burned CDs will not

be read by the audio system.

.

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CITROËN Connect Nav

There is a long waiting period following the

insertion of a CD or connection of a USB

memory stick.

Upon insertion of a new media, the system

reads a certain amount of data (directory, title,

artist, etc.). This may take from a few seconds

to a few minutes.

This is perfectly normal.

The CD sound is of poor quality.

The CD used in scratched or of poor quality.

Insert good quality CDs and store them in

suitable conditions.

The audio settings (bass, treble, ambience) are Return bass and treble settings to 0, without

unsuitable.

selecting an ambience.

Some information characters in the currently

playing media are not displayed correctly.

The audio system does not display some types

of characters.

Use standard characters to name tracks and

folders.

Playback of streaming files does not start.

The connected device does not automatically

launch playback.

Start playback from the device.

Names of tracks and playing time are not

displayed on the audio streaming screen.

The Bluetooth profile does not allow the

transfer of this information.

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CITRO?N Connect Nav -> Frequently asked questions for Your Citroen C4 Picasso SUV Second generation (2013-2022)

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