Get MyCitro?n Play Guide for Citroen C4 SUV Third Generation (2020-2025)

MyCitroën Play

The system is protected so that it only

operates in the vehicle.

The message Energy economy mode is

displayed when the system is about to go into

standby.

Use the buttons on either side of or below the

touch screen to access the menus, then press

the virtual buttons on the touch screen.

Depending on the model, use the "HOME" and

"Vehicle" buttons below the touch screen to

access the menus, then press the virtual buttons

on the touch screen.

At all times it is possible to display the rolling

menus by pressing the screen brieﬂy with three

ﬁngers.

On pages with multiple tabs at the bottom of the

screen, you can switch between pages either

by tapping the tab for the desired page or by

swiping the pages to the left or right with your

ﬁnger.

MyCitroën Play

11

Multimedia audio system -

Applications - Bluetooth^®

telephone

The system’s Open Source Software

(OSS) source codes are available at the

following addresses:

https://www.groupe-psa.com/fr/oss/

https://www.groupe-psa.com/en/oss/

The functions and settings described

vary according to the vehicle version and

conﬁguration, as well as the country of sale.

For safety reasons and because they

require sustained attention by the driver,

the following operations must be carried out

with the vehicle stationary and the ignition

on:

– Connecting the smartphone via Bluetooth,

USB or Wi-Fi.

– Using the smartphone.

– Connecting to the CarPlay^®or Android

Auto applications (certain applications stop

displaying when the vehicle is moving).

– Changing the system settings and

conﬁguration.

The system transmits and/or receives

radio waves subject to the Directive

2014/53/EU.

The manufacturers of the mentioned system

declare the conformity with the Directive

2014/53/EU.

The full text of the EU declaration of

conformity for each system is available at the

following address:

Press the back arrow to go back a level or

conﬁrm.

The touch screen is of the "capacitive"

type.

To clean the screen, use a soft, non-abrasive

cloth (e.g. spectacles cloth) with no additional

product.

http://service.citroen.com/ACddb/

Do not use sharp objects on the screen.

Do not touch the screen with wet hands.

First steps

Certain information is displayed permanently on

the main screen:

– Air conditioning status information (depending

on version), and direct access to the

corresponding menu.

– Radio Media and Telephone menu status

information.

– Privacy status information.

Any intervention or modiﬁcation on the

vehicle's system is strictly forbidden

- Risk of serious burns or electric shock

(short-circuit) that could lead to death

(electrocution)!

With the engine running, a press mutes

the sound.

With the ignition oﬀ, a press turns the system on.

Increase or decrease the volume using

the wheel or the "plus" or "minus" buttons

(depending on the equipment).

In the event of a problem, always contact a

CITROËN dealer or a qualiﬁed workshop.

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– Access to the touch screen and digital

instrument panel settings.

Telephone (short press): start telephone

call.

Telephone

Audio source selection (depending on

equipment):

Call in progress (short press): access

telephone menu.

– FM/DAB/AM radio stations (depending on

equipment).

– Telephone connected via Bluetooth and

Bluetooth multimedia broadcast (streaming).

– USB Memory stick.

Telephone (long press): reject an incoming call,

end call; when no call is in progress, access

telephone menu.

Radio (rotate): automatic search for the

previous/next station.

Media (rotate): previous/next track, move

through a list.

Short press: conﬁrm a selection; if nothing

selected, access presets.

In very hot conditions, the volume may

be limited to protect the system. It may

enter standby mode (with the screen and

sound oﬀ) for 5 minutes or more.

Connect a mobile phone via Bluetooth^®.

Run certain applications from a

smartphone connected via CarPlay^®or Android

Auto.

The system will resume normal operation

when the temperature in the passenger

compartment has dropped.

Menus

The system is operational in temperatures

between -40°C and +70°C.

Radio Media

Applications

Steering mounted controls

Voice control: smartphone voice

commands.

Increase volume.

Decrease volume.

Mute by pressing the volume increase

and decrease buttons simultaneously

(depending on equipment).

Select an audio source or radio station.

Access conﬁgurable equipment.

Restore the sound by pressing one of the two

volume buttons.

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Settings

Navigation

Radio

11

Selecting a station

Press Radio Media to display the main page.

Press one of the buttons to perform an

automatic search for radio stations.

Or

Move the slider to manually search for

frequencies up or down.

Or

Press the frequency to enter the FM and

AM waveband values using the virtual

keypad.

Conﬁgure the navigation and select your

destination via CarPlay^®or Android Auto.

Conﬁgure the sound (balance, ambience,

etc.), the display (language, units, date,

time, etc.), and some system functions.

Press "OK" to conﬁrm.

Air conditioning

Driving

Radio reception may be aﬀected by the

use of electrical equipment not approved

by the Brand, such as a USB charger

connected to the 12 V socket.

The exterior environment (hills, buildings,

tunnels, basement car parks, etc.) may

block reception, including in RDS mode.

This phenomenon is perfectly normal in the

context of radio wave transmission, and

in no way indicative of an audio system

malfunction.

18,5

21,5

Manage various temperature and air ﬂow

settings.

Activate, deactivate or conﬁgure certain

vehicle functions.

Changing the waveband

Press Radio Media to display the main

page.

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Press the "OPTIONS" button to access the

secondary page.

stations do not cover 100 % of the country.

This explains the loss of reception of the

station during a journey.

Activate/deactivate "TA".

Press "Band" to change waveband.

Press in the shaded area to conﬁrm.

Displaying text information

Audio settings

The "Radio Text" function displays information

transmitted by the radio station relating to the

station or the currently playing song.

Press Radio Media to display the main

page.

Press Radio Media to display the main

page.

Presetting a station

Select a radio station or frequency.

Make a short press on the star outline. If

the star is solid, the radio station is

already preset.

Press the "OPTIONS" button to access the

secondary page.

Press "Audio settings".

Press the "OPTIONS" button to access the

secondary page.

Or

Select the "Tone", "Balance" or "Sound"

tab to conﬁgure the sound settings.

Press the back arrow to conﬁrm.

Activate/deactivate "News".

Select a radio station or frequency.

Press "Preset".

Press in the shaded area to conﬁrm.

Make a long press on one of the buttons

to preset the station.

In the "Tone" tab, the Ambience, Bass,

Medium and Treble sound settings are

diﬀerent and independent for each audio

source.

In the "Balance” tab, the All passengers,

Driver and Front only settings are common

to all sources.

In the "Sound” tab, activate or deactivate

"Volume linked to speed", "Auxiliary input"

and "Touch tones".

Playing TA messages

Activating/Deactivating RDS

The TA (Traﬃc Announcement) function gives

priority to TA alert messages. To operate, this

function needs good reception of a radio station

that transmits this type of message. While traﬃc

information is being broadcast, the current

media is automatically interrupted so that the

TA message can be heard. Normal play of the

previously playing media resumes at the end of

the message.

RDS, if activated, allows you to continue

listening to the same station by automatically

retuning to alternative frequencies.

Press Radio Media to display the main

page.

Press the "OPTIONS" button to access the

secondary page.

Activate/deactivate "RDS".

The balance/distribution (or spatialisation

with the Arkamys^©system) uses audio

processing to adjust the sound quality

according to the number of passengers in the

vehicle.

Press Radio Media to display the main

page.

Press the "OPTIONS" button to access the

secondary page.

Press in the shaded area to conﬁrm.

RDS station tracking may not be

available nationwide, as many radio

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The system builds playlists (in temporary

memory); this operation can take from a

few seconds to several minutes at the ﬁrst

connection.

Reduce the number of non-music ﬁles and the

number of folders to reduce the waiting time.

Playlists are updated whenever the ignition

is switched oﬀ or a USB memory stick is

connected. The audio system memorises these

lists, which will subsequently load faster if they

have not been changed.

Onboard audio: Arkamys Sound Staging^©

optimises the sound distribution inside

the passenger compartment.

Press the "OPTIONS" button to go to the

secondary page.

11

Activate/deactivate "FM-DAB Follow-up".

Press in the shaded area to conﬁrm.

DAB (Digital Audio

Broadcasting) radio

If "FM-DAB Follow-up" is activated, there

may be a time oﬀset of a few seconds

when the system switches to "FM" analogue

radio, and in some cases a change in volume.

When the digital signal quality is restored, the

system automatically changes back to "DAB".

To minimise this time lag, storing radio

Terrestrial Digital Radio

Digital radio provides higher quality sound.

The various "multiplexes/ensembles" oﬀer a

choice of radio stations organised in alphabetical

order.

Selecting the source

Press Radio Media to display the main

page.

stations in the "DAB" band is recommended.

Press Radio Media to display the main

page.

Press the "OPTIONS" button to access the

secondary page.

Press the "SOURCES" button.

Select the source.

If the "DAB" station being listened to is

not available on "FM", or if "FM-DAB

Follow-up" is not activated, the sound will cut

out when the digital signal becomes too weak.

BluetoothStreaming^®

Streaming allows you to listen to the audio feed

from your smartphone.

Press "Band" to select "DAB band".

Press in the shaded area to conﬁrm.

The Bluetooth proﬁle must be activated.

First adjust the volume on the portable device

(to a high level). Then adjust the volume of the

system.

If play does not start automatically, it may be

necessary to start the audio playback from the

smartphone.

Media

FM-DAB Follow-up

USB port

"DAB" does not cover 100% of the territory.

When the digital radio signal is poor, the

"FM-DAB Follow-up" enables you to continue

listening to the same station by automatically

switching to the corresponding "FM" analogue

station (if there is one).

Insert the USB memory stick into the USB

port or connect the USB device to the

USB port using a suitable cable (not supplied).

Control is from the portable device or by using

the system's touch buttons.

To protect the system, do not use a USB

hub.

Press Radio Media to display the main

page.

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Once connected in Streaming mode, the

smartphone is considered to be a media

source.

Devices are managed using the audio system

controls.

Other devices, not recognised on connection,

must be connected via Bluetooth streaming, if

compatible.

Telephone

Pairing a Bluetooth^®

telephone

Connecting Apple^®players

To protect the system, do not use a USB

hub.

Connect the Apple^®player to the USB socket

using a suitable cable (not supplied).

Play starts automatically.

The services available depend on the

network, the SIM card and the

compatibility of the Bluetooth devices used.

Consult the telephone user guide and the

service provider to check which services are

available.

The audio system will only play audio ﬁles with

".wav", ".wma", ".aac", ".ogg" and ".mp3" ﬁle

extensions, at bit rates between 32 Kbps and

320 Kbps.

It also supports VBR (Variable Bit Rate) mode.

No other ﬁle types (".mp4", etc.) can be read.

All ".wma" ﬁles must be standard WMA 9 ﬁles.

The supported sampling rates are 11, 22, 44 and

48 KHz.

To avoid reading and display problems, we

recommend choosing ﬁle names less than 20

characters long that do not contain any special

characters (e.g. “ ? . ; ù).

Use only USB memory sticks in FAT32 format

(File Allocation Table).

Control is via the audio system.

The classiﬁcations available are those of

the portable device connected (artists/

albums/genres/playlists/audio books/

podcasts). It is also possible to use a

classiﬁcation structured in the form of a

library.

The default classiﬁcation used is by artist. To

modify the classiﬁcation used, return to the

ﬁrst level of the menu then select the desired

classiﬁcation (playlists for example) and

conﬁrm to go down through the menu to the

desired track.

The Bluetooth function must be activated and

the telephone conﬁgured as "Visible to all” (in the

telephone settings).

To complete the pairing, whichever procedure is

used (from the telephone or from the system),

ensure that the code is the same in the system

and in the telephone.

If the pairing procedure fails, we

recommend deactivating and then

reactivating the Bluetooth function on the

telephone.

The version of software in the audio system may

not be compatible with the generation of the

Apple^®player.

We recommend using the original USB

cable for the portable device.

Procedure from the telephone

Select the name of the system in the list

of detected devices.

In the system, accept the connection request

from the telephone.

Information and advice

The system supports USB mass storage

devices, BlackBerry^®devices or Apple^®players

via the USB ports. The adapter cable is not

supplied.

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Procedure from the system

The proﬁles compatible with the system

are: HFP, OPP, PBAP, A2DP, AVRCP,

MAP and PAN.

Press the "PHONE" button to access the

secondary page.

Press "Bluetooth connection" to

11

Press Telephone to display the main

page.

Press "Connected Devices".

The list of detected telephones is

displayed.

display the list of paired devices.

Press on the name of the telephone

selected in the list to disconnect it.

Visit the Brand's website for more information

(compatibility, additional help, etc.).

Press again to connect it.

Press this button to start searching for

new devices.

Select the name of the chosen telephone

in the list.

Automatic reconnection

On returning to the vehicle, if the last telephone

connected is present again, it is automatically

recognised and within about 30 seconds

after switching on the ignition, the pairing is

established automatically (Bluetooth activated).

To modify the connection proﬁle:

Press Telephone to display the main

page.

Deleting a telephone

Press the basket at the top right of the

screen to display a basket alongside the

telephone chosen.

Complete the pairing with the displayed code.

Connection sharing

The system oﬀers to connect the telephone with

3 proﬁles:

– "Telephone" (hands-free kit, telephone only),

– “Streaming" (streaming: wireless playing of

audio ﬁles on the telephone),

Press the basket alongside the telephone

chosen to delete it.

Receiving a call

Press the "PHONE" button to access the

secondary page.

An incoming call is announced by a ring and a

superimposed display in the screen.

Make a short press on the steering

mounted PHONE button to accept an

incoming call.

Press "Bluetooth connection" to

display the list of paired devices.

Press the "Details" button for a paired

device.

– "Mobile internet data".

Select one or more proﬁles.

And

Press "OK" to conﬁrm.

Select one or more proﬁles.

Make a long press

Depending on the type of telephone, you may by

prompted to accept the transfer of contacts and

messages.

Press "OK" to conﬁrm.

on the steering mounted PHONE button

to reject the call.

Or

Managing paired telephones

This function lets you connect or disconnect a

device or delete a pairing.

The ability of the system to connect just

one proﬁle depends on the telephone.

All three proﬁles may connect by default.

Press "End call".

Press Telephone to display the main

page.

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Or

Unlock the smartphone for the

Making a call

Press and hold

communication process between the

smartphone and the system to work.

As principles and standards are constantly

changing, we recommend keeping the

smartphone's operating system up-to-

date, together with the date and time on

the smartphone and the system.

Using the telephone is not recommended

while driving.

Parking the vehicle.

Make the call using the steering mounted

controls.

the steering mounted button.

Press "Recent calls".

Select the desired contact from the displayed list.

It is always possible to make a call

directly from the telephone; as a safety

measure, ﬁrst park the vehicle.

Calling a new number

For the list of compatible smartphones,

visit the Manufacturer's website in your

country.

Press Telephone to display the main

page.

Enter the phone number using the digital

keypad.

Setting the ringtone

USB sockets

Press Telephone to display the main

page.

Press "Call" to start the call.

Depending on equipment, for more information

on the USB sockets compatible with CarPlay^®or

Android Auto applications, refer to the "Ease of

use and comfort" section.

Press the "OPTIONS" button to access the

secondary page.

Calling a contact

Press "Ring volume" to display the

volume bar.

Press the arrows or move the slider to set

the ring volume.

Press Telephone to display the main

page.

Wireless connection

Or press and hold

Before using CarPlay^®or Android Auto

wirelessly, ensure the Wi-Fi regulatory

restrictions of your geographic location are

met, as indicated by a message on the touch

screen.

If the 5 GHz Wi-Fi network frequency is not

allowed in your location, select 2.4 GHz at the

ﬁrst connection.

the steering mounted PHONE button.

Using CarPlay^®or Android

Auto

Synchronising a smartphone enables users

to display applications that support the

smartphone’s CarPlay^®or Android Auto

technology on the vehicle’s screen. For CarPlay^®

technology, the CarPlay^®function must ﬁrst be

activated on the smartphone.

Press "Contacts".

Select the desired contact from the displayed list.

Press "Call".

Check the Wi-Fi restrictions again when you

travel to diﬀerent locations and set the Wi-Fi

frequency accordingly.

Calling a recently used

number

The smartphone can be connected via USB

cable or via a wireless connection.

Press Telephone to display the main

page.

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The system detects if the smartphone is

compatible with CarPlay^®and oﬀers to connect

to it following the pairing process.

Subsequent automatic connection of the

smartphone requires activation of the Bluetooth^®

on your device.

As soon as the connection is established,

press "CarPlay" to display the CarPlay^®

interface.

Press and hold this steering-mounted

control button and say "Siri" to initiate the

smartphone voice commands.

The regulations of the 5 GHz frequency

are speciﬁc to each country. Refer to the

regulation in force in your country.

Connect the USB cable.

11

The smartphone charges when connected by the

USB cable.

When using CarPlay^®with 5 GHz

frequency activated, there may be

interference with certain devices (tolls,

parking...) resulting in a disconnection. To

prevent this from happening, it is

From the system, press "Telephone" to

display the main page.

Press "CarPlay" to display the CarPlay^®

interface.

CarPlay^®interface may appear

automatically.

recommended to disable the 5 GHz function.

Diﬃculties in connecting wirelessly your

smartphone may happen, due to:

– Interference with other Wi-Fi networks.

– Interference with certain devices (tolls,

parking) when using Android Auto.

– An unsuitable conﬁguration of the

smartphone.

When the USB cable is disconnected

and the ignition is switched oﬀ then back

on, the system will not automatically switch to

Radio Media mode; the source must be

changed manually.

Android Auto smartphone connection

The availability of the application depends on the

country.

On the smartphone, download the

Android Auto application.

The CarPlay^®navigation can be accessed

at any time by pressing the system's

Navigation button.

In these cases, it is recommended to connect

the smartphone with its original cable.

The "Android Auto" function requires the

use of a compatible smartphone and

applications.

Wireless connection

CarPlay^®smartphone connection

The availability of the application depends on the

country.

First activate the smartphone’s Bluetooth^®

function.

The ﬁrst connection of Android Auto to

the system should be made by USB

cable.

From the system, press "Telephone" to

display the main page.

USB connection

If the device has already been connected to the

system via Bluetooth^®, select the device settings

from the list of known devices and choose

CarPlay^®as the wireless connection mode.

If the device has never been connected to the

system before, it will have to be paired (refer to

the corresponding section).

USB connection

On connecting the USB cable, the

CarPlay^®function deactivates the

system's Bluetooth^®mode.

The "CarPlay" function requires the use of

a compatible smartphone and compatible

applications.

Connect a USB cable.

The smartphone charges when connected by a

USB cable.

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From the system, press "Telephone" to

Subsequent automatic connection of the

smartphone requires activation of the Bluetooth^®

on your device.

As soon as the connection is established,

press "Android Auto" to display the

Android Auto interface.

Press and hold this steering-mounted

control button and say "OK Google" to

initiate the smartphone voice commands.

Access to the diﬀerent audio sources remains

available in the margin of the Android Auto

display, using the touch buttons located in the

upper bar.

Press "Photos".

display the main page.

Press "Android Auto" to start the

application in the system.

Select a folder.

Depending on the smartphone, it may be

necessary to activate the "Android Auto"

function.

During the procedure, several screen

pages relating to certain features are

displayed.

Accept to start and complete the connection.

When connecting a smartphone to the

system, we recommend enabling

Bluetooth^®on the smartphone.

Select an image to view.

Press this button to display the details of

the photo.

Press the back arrow to go back a level.

Managing messages

Press Applications to display the main

Access to the menus for the system is possible

at any time using the dedicated buttons.

page.

Press "SMS".

Wireless connection

There may be a pause before

applications become available,

depending on the quality of the network.

First activate the smartphone’s Bluetooth^®

function.

Select the "SMS” tab.

Connect a USB cable.

Press this button to select the display

settings for messages.

From the system, press "Telephone" to

display the main page.

If the device has already been connected to the

Press this button to search and select a

recipient.

Select the "Quick messages” tab.

Applications

system via Bluetooth^®, select the device settings Viewing photos

from the list of known devices and choose

Press this button to select the display

settings for messages.

Press this button to write a new message.

Insert a USB memory stick in the USB port.

Android Auto^®as the wireless connection mode.

If the device has never been connected to the

system before, it will have to be paired (refer to

the corresponding section).

To protect the system, do not use a USB

hub.

Press the bin alongside the selected

message to delete it.

Press this button alongside the selected

message to display the secondary page.

The system can read folders and image ﬁles in

the formats: .tiﬀ; .gif; .jpg/jpeg; .bmp and .png.

Press Applications to display the main

page.

The system detects if the smartphone is

compatible with Android Auto and oﬀers to

connect to it following the pairing process.

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Activate or deactivate: “Automatic

scrolling”.

Select "Animated transitions".

Press this button to edit and modify the

existing text.

Press this button to write a new message.

Returning the system to factory settings

activates the English language by default

(depending on version).

11

Press the "System info" tab to display the

versions of the various modules installed in the

system.

Press the bin to delete the message.

Press the back arrow to conﬁrm.

Press the "Privacy" tab,

or

Selecting the language

Settings

Press Settings to display the main page.

Adjusting the brightness

Press "Conﬁguration" to access the

secondary page.

Select "Language" to change the

language.

Press "Privacy" to activate or deactivate

the private data mode.

Activate or deactivate:

Press Settings to display the main page.

Press Brightness.

Press the back arrow to conﬁrm.

– "No sharing (data, vehicle position)".

– "Only data sharing”

Move the slider to adjust the brightness of

the screen and/or the instrument panel

(depending on version).

– "Data and vehicle position sharing"

Press the back arrow to conﬁrm.

Setting the time

Press in the shaded area to conﬁrm.

Press Settings to display the main page.

Press "Conﬁguration" to access the

secondary page.

Press "Date and time".

Modifying system settings

Press "Conﬁguration" to access the

secondary page.

Press Settings to display the main page.

Press "Screen conﬁguration".

Press "Conﬁguration" to access the

secondary page.

Press "System conﬁguration".

Select "Time".

Press this button to set the time using the

virtual keypad.

Press "OK" to save the time.

Press "Brightness".

Move the slider to adjust the brightness of

the screen and/or the instrument panel

(depending on version).

Press the "Units" tab to change the units of

distance, fuel consumption and temperature.

Press the "Factory settings" tab to restore the

initial settings.

Press this button to set the time zone.

Press the back arrow to conﬁrm.

Select the display format for the time

(12h/24h).

Press "Animation".

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Activate or deactivate summer time (+1

The regulations of the 5 GHz frequency

are speciﬁc to each country.

Refer to the regulation in force in your

country.

Wiﬁ settings

hour).

Press Settings to display the main page.

Press the back arrow to save the settings.

Press "Wiﬁ" to access network frequency

setting.

The system may not automatically

manage the change between winter and

summer time (depending on the country of

sale).

Activate or deactivate the 5 GHz Wiﬁ

function.

Frequently asked

questions

Android Auto uses the 5 GHz frequency.

CarPlay^®uses the 2,4 and 5 GHz

The following information groups together the

answers to the most frequently asked questions

concerning the system.

frequency.

Setting the date

Press Settings to display the main page.

When using CarPlay^®with 5 GHz

frequency activated, there may be

interference with certain devices (tolls,

parking...) resulting in a disconnection. To

prevent this from happening, it is

Radio

Press "Conﬁguration" to access the

secondary page.

Press "Date and time".

The reception quality of the tuned radio

station gradually deteriorates or the station

presets are not working (no sound, 87.5 MHz

is displayed, etc.).

recommended to disable the 5 GHz function.

Select "Date".

The vehicle is too far from the selected station’s

transmitter, or no transmitter is present in the

geographical area.

► Activate the "RDS" function in the upper bar

to enable the system to check whether there is

a more powerful transmitter in the geographical

area.

The environment (hills, buildings, tunnels,

basement car parks, etc.) is blocking reception,

including in RDS mode.

This is a perfectly normal phenomenon, and is

not indicative of an audio system malfunction.

The aerial is missing or has been damaged

(for example while entering a car wash or

underground car park).

Press this button to set the date.

Diﬃculties in connecting wirelessly your

smartphone may happen, due to:

– Interference with other Wi-Fi networks.

– Interference with certain devices (tolls,

parking) when using Android Auto.

– An unsuitable conﬁguration of the

smartphone.

Press the back arrow to save the date.

Select the display format for the date.

Press the back arrow again to conﬁrm.

In these cases, it is recommended to connect

the smartphone with its original cable.

Time and date setting is only available if

"GPS Synchronisation:" is deactivated.

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► Have the aerial checked by a dealer.

I cannot ﬁnd some radio stations in the list of

received stations.

The name of the radio station changes.

The station is no longer received or its name has

changed in the list.

► Press the round arrow on the "List" tab on the

"Radio" page.

Some radio stations send other information

in place of their name (the title of the song for

example).

Playback of streaming ﬁles does not start.

The connected device does not automatically

launch playback.

► Start playback from the device.

Track names and playing times are not

displayed on the audio streaming screen.

The Bluetooth proﬁle does not allow the transfer

of this information.

The volume depends on both the system and the

telephone.

► Increase the volume of the audio system, to

maximum if required, and increase the volume of

the telephone if necessary.

Ambient noise aﬀects the quality of the

telephone call.

► Reduce ambient noise (close windows, turn

down ventilation, slow down, etc.).

The contacts are not listed in alphabetical

order.

Some telephones oﬀer display options.

Depending on the settings chosen, contacts can

be transferred in a speciﬁc order.

► Modify the telephone directory display

settings.

11

Telephone

I cannot connect my Bluetooth telephone.

The telephone's Bluetooth function may be

switched oﬀ or the device may not be visible.

► Check that the telephone has Bluetooth

switched on.

The system interprets these details as the station

name.

► Press the round arrow on the "List" tab on the

"Radio" page.

► Check in the telephone settings that it is

"visible to all".

The Bluetooth telephone is not compatible with

the system.

► Check the compatibility of the telephone on

the Brand's website (services).

Android Auto and/or CarPlay do not work.

Android Auto and CarPlay may not activate if the

USB cables are of poor quality.

► Use genuine USB cables to ensure

compatibility.

Android Auto and/or CarPlay do not work.

Android Auto and CarPlay are not available in all

countries.

► Check the Google Android Auto or Apple

website to see which countries are supported.

The volume of the telephone connected in

Bluetooth mode is inaudible.

Media

Settings

Playback of my USB memory stick starts only

after a very long wait (around 2 to 3 minutes).

Some ﬁles supplied with the memory stick may

greatly slow down access to reading the memory

stick (multiplication by 10 of the cataloguing

time).

When the treble and bass settings are

changed, the ambience is deselected.

When the ambience is changed, the treble

and bass settings are reset.

Selecting an ambience imposes the treble and

bass settings, and vice versa.

► Modify the treble and bass or ambience

settings to obtain the desired musical ambience.

When the balance settings are changed, the

distribution is deselected.

When the distribution setting is changed, the

balance settings are deselected.

Selecting a distribution setting imposes the

balance settings, and vice versa.

► Delete the ﬁles supplied with the memory

stick and limit the number of sub-folders in the

ﬁle structure on the memory stick.

Some characters in information about the

currently playing media are not displayed

correctly.

The audio system is unable to process certain

types of character.

► Use standard characters to name tracks and

folders.

225

MyCitroën Play

► Modify the balance setting or the distribution

setting to obtain the desired sound quality.

There is a diﬀerence in sound quality

between audio sources.

To allow for optimal listening quality, the sound

settings can be tailored to diﬀerent audio

sources, which can generate audible diﬀerences

when changing source.

► Check that the sound settings are appropriate

to the sources listened to. Adjust the sound

functions to the middle position.

When the engine is oﬀ, the system switches

oﬀ after several minutes of use.

When the engine is switched oﬀ, the system's

operating time depends on the state of charge of

the battery.

The switch-oﬀ is normal: the system

automatically goes into energy economy mode

and switches oﬀ to maintain an adequate charge

in the battery.

► Start the vehicle’s engine to increase the

charge of the battery.

226

MyCitro?n Play for Your Citroen C4 SUV Third Generation (2020-2025)

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