Get AUDIO/TELEMATICS -> Frequently asked questions Guide for Citroen C6 4 Door Second Generation (2016-2023)

FREQUENTLY ASKED QUESTIONS

The table below groups together the answers to the most frequently asked questions.

QUESTION

RESPONSE

SOLUTION

For optimum sound quality, the audio settings (Volume, Bass, Treble,

Ambience, Loudness) can be adapted to the different sound sources,

which may result in audible differences when changing source (radio, CD,

CD changer...).

Check that the audio settings (Volume, Bass,

Treble, Ambience, Loudness) are adapted to

the sources listened to. It is advisable to set

the AUDIO functions (Bass, Treble, Front-Rear

Balance, Left-Right Balance) to the middle

position, select the musical ambience "None"

and set the loudness correction to the "Active"

position in CD mode or to the "Inactive" position

in radio mode.

sound quality between

the different audio

sources (radio, CD,

CD changer...).

The CD is ejected

automatically or is not

played by the player.

The CD is inserted upside down, is unplayable, does not contain any audio

data or contains an audio format which the player cannot play.

The CD is protected by an anti-pirating protection

system which is not recognised by the audio equipment.

- Check that the CD is inserted in the player the

right way up.

- Check the condition of the CD: the CD cannot

be played if it is too damaged.

- Check the content in the case of a recorded

CD: consult the advice in the Audio section.

-

The audio equipment's CD player does not play DVDs.

- Due to inadequate quality, certain recorded

CDs will not be played by the audio system.

- The CD changer does not play MP3 CDs.

The CD player sound

is poor.

The CD used is scratched or of poor quality.

Insert good quality CDs and store them in

suitable conditions.

The audio equipment settings (bass, treble, ambiences) are unsuitable.

Set the treble or bass level to 0, without selecting

an ambience.

7.38

RESPONSE

An incorrect waveband is selected.

SOLUTION

The stored stations

do not function (no

sound, 87.5 Mhz is

displayed...).

Press the BAND AST button to return to the

waveband (AM, FM1, FM2, FMAST) on which the

stations are stored.

The quality of reception

of the radio station

listened to gradually

deteriorates or the

stored stations do

not function (no

The vehicle is too far from the transmitter used by the station listened to or

there is no transmitter in the geographical area through which the vehicle

is travelling.

Activate the RDS function to enable the system

to check whether there is a more powerful

transmitter in the geographical area.

The environment (hills, buildings, tunnels, basement car parks...) block

reception, including in RDS mode.

This phenomenon is normal and does not

indicate a failure of the audio equipment.

sound, 87.5 Mhz is

displayed...).

The aerial is absent or has been damaged (for example when going

through a car wash or into an underground car park).

Have the aerial checked by a CITROËN dealer.

Sound cut-outs of 1

to 2 seconds in radio

mode.

During this brief sound cut-out, the RDS searches for any frequency

permitting better reception of the station.

Deactivate the RDS function if the phenomenon

is too frequent and always on the same route.

With the engine off,

the audio equipment

switches off after a few

minutes of use.

When the engine is switched off, the audio equipment operating time

depends on the battery charge.

Start the vehicle's engine to increase the battery

charge.

The switch-off is normal: the audio equipment switches to economy mode

and switches off to prevent discharging of the vehicle's battery.

7.39

QUESTION

RESPONSE

SOLUTION

The TRAFFIC INFO

box is ticked. However,

certain trafﬁc jams

along the route are not

indicated in real time.

On starting, it is several minutes before the system begins to receive the

trafﬁc information.

Wait until the trafﬁc information is being received

correctly (displaying of the trafﬁc information

symbols on the map).

This phenomenon is normal. The system is

dependent on the trafﬁc information available.

In certain countries, only major routes (motorways, ...) are listed for the

trafﬁc information.

The time taken to

calculate a route

sometimes seems

longer than usual.

The performance of the system may slow down temporarily if a CD is

being copied onto the Jukebox at the same time as a route is being

calculated.

Wait until the CD has been copied or stop the

copying before starting the guidance function.

Does the emergency call

function work without a

SIM card ?

No, European regulations impose the presence of a SIM card in order to

make an emergency call.

Insert a valid SIM card in the slot on the system.

The altitude is not

displayed.

On starting, the initialisation of the GPS may take up to 3 minutes to

receive more than 4 satellites correctly.

Wait until the system has started up completely.

Check that there is a GPS coverage of at least

4 satellites (long press on the MENU button, then

select AUDIO/TELEPHONE DIAGNOSTICS,

then GPS COVERAGE).

Depending on the geographical environment (tunnel, ...) or the weather,

the conditions of reception of the GPS signal may vary.

This phenomenon is normal. The system is

dependent on the conditions of reception of the

GPS signal.

My SIM card is not

recognised.

The system accepts 3.3V SIM cards, the old 5V and 1.8V SIM cards are

not recognised.

Contact your telephone operator.

7.40

QUESTION

RESPONSE

SOLUTION

The route is not

calculated successfully.

The exclusion criteria may conﬂict with the current location (exclusion of

toll roads on a motorway with tolls).

Check the exclusion criteria.

There is a long wait after

inserting a CD.

When a new medium is inserted, the system reads a certain amount of

data (folder, title, artist, etc.). This may take a few seconds.

This phenomenon is normal.

I cannot connect my

Bluetooth telephone.

The telephone's Bluetooth function may be switched off or the equipment

may not be visible.

- Check that your telephone's Bluetooth function

is switched on.

- Check that your telephone is visible.

7.41

AUDIO/TELEMATICS -> Frequently asked questions for Your Citroen C6 4 Door Second Generation (2016-2023)

Related Topics

AUDIO/TELEMATICS

Popular Owner Manuals

Latest Owner Manuals