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Customer Assistance for Your Fiat 124 Spider 2 Door Second Generation (2016-2020)

PERFORMANCE  
Performance  
Top speed after the initial period of usage of the vehicle.  
Version  
MPH (km/h)  
N/A  
1.4 Turbo Multi Air 160HP  
287  
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CUSTOMER ASSISTANCE  
SUGGESTIONS FOR OBTAINING  
SERVICE FOR YOUR VEHICLE . . .290  
IF YOU NEED ASSISTANCE . . . . .290  
WARRANTY INFORMATION . . . . .292  
REPORTING SAFETY DEFECTS . .292  
PUBLICATION ORDER FORMS . . .293  
289  
Any communication to the  
manufacturer's customer center should  
include the following information:  
SUGGESTIONS FOR  
OBTAINING SERVICE ASSISTANCE  
FOR YOUR VEHICLE  
IF YOU NEED  
The manufacturer and its authorized  
Owner's name and address  
dealer are vitally interested in your  
satisfaction. We want you to be happy  
with our products and services.  
Prepare For The  
Appointment  
Owner's telephone number (home  
and office)  
If you are having warranty work done,  
be sure to bring the right papers with  
you, as well as your warranty folder.  
All work to be performed may not be  
covered by the warranty. Discuss  
additional charges with the service  
manager. Keep a maintenance log of  
your vehicle's service history, as this  
can often provide a clue to the current  
problem.  
Warranty service must be done by an  
authorized dealer. We strongly  
recommend that you take the vehicle to  
an authorized dealer. They know your  
vehicle the best, and are most  
concerned that you get prompt and  
high quality service. The manufacturer's  
authorized dealer have the facilities,  
factory-trained technicians, special  
tools, and the latest information to  
ensure the vehicle is fixed correctly and  
in a timely manner.  
Authorized dealer name  
Vehicle Identification Number (VIN)  
Vehicle delivery date and mileage  
FIAT Customer Center  
P.O. Box 21–8004 Auburn Hills, MI  
48321–8004  
Phone: 1-888-242-6342  
Prepare A List  
FIAT Canada Customer  
Center  
Make a written list of your vehicle's  
problems or the specific work you want  
done. If you've had an accident or work  
done that is not on your maintenance  
log, let the service advisor know.  
This is why you should always talk to an  
authorized dealer service manager first.  
Most matters can be resolved with this  
process.  
P.O. Box 1621  
Windsor, Ontario N9A 4H6  
Phone: (800) 465-2001 English / (800)  
387-9983 French  
If for some reason you are still not  
satisfied, talk to the general manager or  
owner of the authorized dealer. They  
want to know if you need assistance.  
Be Reasonable With  
Requests  
In Mexico Contact  
If you list a number of items and you  
must have your vehicle by the end of  
the day, discuss the situation with the  
service advisor and list the items in  
order of priority. At many authorized  
dealers, you may obtain a rental vehicle  
at a minimal daily charge. If you need a  
rental, it is advisable to make these  
arrangements when you call for an  
appointment.  
Av. Prolongacion Paseo de la Reforma,  
1240  
If an authorized dealer is unable to  
resolve the concern, you may contact  
the manufacturer's customer center.  
Sante Fe C.P. 05109  
Mexico, D. F.  
In Mexico City: 5081-7568  
Outside Mexico City: 1-800-505-1300  
290  
Puerto Rico And U.S.  
Virgin Islands  
Service Contract  
We appreciate that you have made a  
major investment when you purchased  
the vehicle. An authorized dealer has  
also made a major investment in  
facilities, tools, and training to assure  
that you are absolutely delighted with  
the ownership experience. You will be  
pleased with their sincere efforts to  
resolve any warranty issues or related  
concerns.  
You may have purchased a service  
contract for a vehicle to help protect  
you from the high cost of unexpected  
repairs after the manufacturer's New  
Vehicle Limited Warranty expires. The  
manufacturer stands behind only the  
manufacturer's service contracts. If you  
purchased a manufacturer's service  
contract, you will receive Plan  
Provisions and an Owner Identification  
Card in the mail within three weeks of  
the vehicle delivery date. If you have  
any questions about the service  
Customer Service Chrysler International  
Services LLC  
P.O. Box 191857  
San Juan 00919-1857  
Tel.: (888) 242-6342  
Fax: (787) 782-3345  
Customer Assistance  
For The Hearing Or  
Speech Impaired  
(TDD/TTY)  
Warning!  
Engine exhaust (internal combustion  
engines only), some of its constituents, and  
certain vehicle components contain, or  
emit, chemicals known to the State of  
California to cause cancer and birth  
defects, or other reproductive harm. In  
addition, certain fluids contained in vehicles  
and certain products of component wear  
contain, or emit, chemicals known to the  
State of California to cause cancer and  
birth defects, or other reproductive harm.  
To assist customers who have hearing  
difficulties, the manufacturer has  
installed special TDD  
contract, call the manufacturer's  
Service Contract National Customer  
Hotline at 1-800-521-9922 (Canadian  
residents, call (800) 465-2001 English /  
(800) 387-9983 French).  
(Telecommunication Devices for the  
Deaf) equipment at its customer center.  
Any hearing or speech impaired  
customer, who has access to a TDD or  
a conventional teletypewriter (TTY) in  
the United States, can communicate  
with the manufacturer by dialing  
1-800-380-CHRY.  
The manufacturer will not stand behind  
any service contract that is not the  
manufacturer's service contract. It is  
not responsible for any service contract  
other than the manufacturer's service  
contract. If you purchased a service  
contract that is not a manufacturer's  
service contract, and you require  
service after the manufacturer's New  
Vehicle Limited Warranty expires,  
please refer to the contract documents,  
and contact the person listed in those  
documents.  
Canadian residents with hearing  
difficulties that require assistance can  
use the special needs relay service  
offered by Bell Canada. For TTY  
teletypewriter users, dial 711 and for  
Voice callers, dial 1-800-855-0511 to  
connect with a Bell Relay Service  
operator.  
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