Get SYNC? Guide for Ford Edge SUV Second Generation (2015-2023)

GENERAL INFORMATION

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SYNC is an in-vehicle communications

system that works with your

Bluetooth-enabled cellular phone and

portable media player. This allows you to:

• Make and receive calls.

• Access and play music from your

portable music player.

• Use 911 Assist and applications, such

as Spotify and Glympse, via SYNC

AppLink.

• Access phonebook contacts and music

using voice commands.

• Stream music from your connected

phone.

• Text message.

• Use the advanced voice recognition

system.

• Charge your USB device (if your device

supports this).

These features are not available in all

markets and may require activation.

Available AppLink enabled apps vary by

market.

Make sure that you review your device's

manual before using it with SYNC.

Support

The SYNC support team is available to

help you with any questions you cannot

answer on your own.

Monday-Saturday, 8:30am-9:00pm EST.

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Sunday, 10:30am-7:30pm EST.

In the United States, call 1-800-392-3673.

In Canada, call 1-800-565-3673.

Times are subject to change due to

holidays.

SYNC Owner Account

Why do I need a SYNC owner account?

• Essential for keeping up with the latest

software downloads available for

SYNC.

• Access to customer support for any

questions you may have.

Driving Restrictions

For your safety, certain features are

speed-dependent and restricted when your

vehicle is traveling over 3 mph (5 km/h).

Safety Information

WARNING

Driving while distracted can result in

loss of vehicle control, crash and

injury. We strongly recommend that

you use extreme caution when using any

device that may take your focus off the

road. Your primary responsibility is the safe

operation of your vehicle. We recommend

against the use of any hand-held device

while driving and encourage the use of

voice-operated systems when possible.

Make sure you are aware of all applicable

local laws that may affect the use of

electronic devices while driving.

When using SYNC:

• Do not operate playing devices if the

power cords or cables are broken, split

or damaged. Place cords and cables

out of the way, so they do not interfere

with the operation of pedals, seats,

compartments or safe driving abilities.

• Do not leave playing devices in your

vehicle during extreme conditions as it

could cause them damage. See your

device's manual for further information.

• Do not attempt to service or repair the

system. See an authorized dealer.

Privacy Information

When a cellular phone is connected to

SYNC, the system creates a profile within

your vehicle that is linked to that cellular

phone. This profile is created in order to

offer you more cellular features and to

operate more efficiently. Among other

things, this profile may contain data about

your cellular phone book, text messages

(read and unread), and call history,

including history of calls when your cellular

phone was not connected to the system.

In addition, if you connect a media device,

the system creates and retains an index of

supported media content. The system also

records a short development log of

approximately 10 minutes of all recent

system activity. The log profile and other

system data may be used to improve the

system and help diagnose any problems

that may occur.

The cellular profile, media device index,

and development log will remain in the

vehicle unless you delete them and are

generally accessible only in the vehicle

when the cellular phone or media player

is connected. If you no longer plan to use

the system or the vehicle, we recommend

you perform a Master Reset to erase all

stored information.

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SYNC™

System data cannot be accessed without

special equipment and access to the

vehicle's SYNC module. Ford Motor

Company and Ford of Canada will not

access the system data for any purpose

other than as described absent consent, a

court order, or where required by law

enforcement, other government

authorities, or other third parties acting

with lawful authority. Other parties may

seek to access the information

independently of Ford Motor Company and

Ford of Canada. For further privacy

information, see the section on 911 Assist.

See SYNC™ Applications and Services

(page 383).

USING VOICE RECOGNITION

This system helps you control many

features using voice commands. This

allows you to keep your hands on the

wheel and focus on what is around you.

Initiating a Voice Session

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Press the voice button. A list of

available voice commands

appears in the display.

Global Voice Commands

These voice commands are always

available. You can say them at any time.

Global voice commands

This command ends the voice session. You

can also cancel a session by holding the

voice button for two or more seconds.

(cancel | exit)

This command provides you with hints,

examples and instructions.

help

This command restarts the voice session

from the initial starting point.

(main menu | start again)

You can say any of the voice commands that appear within open and close brackets that

are separated by |. For example, where; (cancel | exit) appears you say; cancel or exit.

Helpful Hints

• Make sure the interior of your vehicle is

as quiet as possible. Wind noise from

open windows and road vibrations may

prevent the system from correctly

recognizing spoken commands.

• Before giving a voice command, wait

for the system announcement to finish,

followed by a single tone. Any

command spoken before this does not

• Speak naturally, without long pauses

between words.

• You can interrupt the system at any

time while it is speaking by pressing the

voice button. You can cancel a voice

session by pressing and holding the

voice button.

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System Interaction and Feedback

The system provides feedback through

audible tones, prompts, questions and

spoken confirmations depending on the

situation and the chosen level of

interaction. You can customize the voice

recognition system to provide more or less

instruction and feedback.

The default setting is to a higher level of

interaction in order to help you learn to use

the system. You can change these settings

at any time.

Adjusting the Interaction Level

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Press the voice button. When

prompted, say:

Action and DescriptionVoice Command

voice settings

Then either of the following:

Provides more detailed interaction and

guidance. (Recommended for first time

users.)

interaction mode novice

Provides less audible interaction and guid-

ance.

interaction mode advanced

Confirmation Prompts

Confirmation prompts are short questions

the system asks when it is not sure of your

request or when there is more than one

possible response to your request.

To adjust this setting press the voice button, when prompted say:

Action and DescriptionVoice Command

voice settings

Then either of the following:

Make a best guess from the command; you

may still occasionally be asked to confirm

settings.

confirmation prompts off

Clarify your voice command with a short

question.

confirmation prompts on

Phone Confirmation

Using phone confirmations the system

asks you to verify before placing any calls.

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To adjust this setting press the voice button, when prompted say:

Action and DescriptionVoice Command

voice settings

Then any of the following:

When enabled, this feature will prompt you

to confirm any voice initiated call command

prior to the call being placed.

phone confirmation on

The system will make a best guess; you

may still occasionally be asked to confirm

settings.

phone confirmation off

Changing the Voice Settings

In addition to using voice commands to

change the voice settings, you can also use

the menu in the audio display.

To change the voice settings press the

Menu button then select:

Menu Item

SYNC-Settings

Voice settings

Note: Depending on the current climate

control settings, the fan speed may

automatically go down while issuing voice

commands or while making and receiving

phone calls via SYNC to reduce the amount

of background noise in the vehicle. The fan

speed will automatically return to normal

operation once the voice session ends. Fan

speed can also be adjusted normally during

a voice session, simply press fan buttons (or

turn fan knob) to increase or decrease fan

speed to desired setting.

To disable this automatic fan speed

reduction feature during voice sessions,

press and hold the climate control AC and

Recirculated air buttons simultaneously,

release and then increase fan speed within

2 seconds. To re-enable this feature, repeat

the above sequence.

USING SYNC™ WITH YOUR

PHONE

Hands-free calling is one of the main

features of SYNC. While the system

supports a variety of features, many are

dependent on your cellular phone's

functionality. At a minimum, most cellular

phones with Bluetooth wireless technology

support the following functions:

• Answering an incoming call.

• Ending a call.

• Using privacy mode.

• Dialing a number.

• Redialing.

• Call waiting notification.

• Caller ID.

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Other features, such as text messaging

using Bluetooth and automatic phonebook

download, are phone-dependent features.

To check your phone's compatibility, see

your phone's manual and visit

www.SYNCMyRide.com,

www.SYNCMyRide.ca or

www.syncmaroute.ca.

Pairing a Phone for the First Time

Wirelessly pairing your phone with SYNC

allows you to make and receive hands-free

calls.

Note: SYNC can support downloading up

to approximately 4000 entries per

Bluetooth-enabled cellular phone.

Note: Make sure to switch on the ignition

and the radio. Shift the transmission into

park (P) for automatic transmission or first

gear for manual transmission.

Using the Audio System

Note: To scroll through the menus, press

the up and down arrows on your audio

system.

1. Make sure to switch on your phone's

Bluetooth feature before starting the

search. See your device's manual if

necessary.

2. Press the PHONE button. When the

audio display indicates there is no

paired phone, select the option to add.

3. When a message to begin pairing

appears in the audio display, search for

SYNC on your phone to start the pairing

process.

4. When prompted on your cell phone’s

display, confirm that the PIN provided

by SYNC matches the PIN displayed

on your cell phone. Your phone is now

paired and the display indicates that

the pairing was successful. If you are

prompted to enter a PIN on your device,

enter the PIN displayed on the screen.

The display indicates when the pairing

is successful.

Depending on your phone's capability and

your market, the system may prompt you

with questions, such as setting the current

phone as the primary phone (the phone

SYNC automatically tries to connect with

first upon vehicle start-up) and

downloading your phonebook.

Using Voice Commands

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Make sure to switch on your

phone's Bluetooth feature

before starting the search. See

your device's manual if necessary.

Press the voice and when prompted

say:

Action and Descrip-

tion

Voice Command

Follow the instruc-

tions on the audio

display.

(pair ([Bluetooth]

device | phone |

Bluetooth audio) |

add phone)

You can say any of the voice commands

that appear within open and close brackets

that are separated by |. For example,

where; (what's | what is) appears you say;

what's or what is.

The commands that have [ ] around the

word means that the word is optional.

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Depending on your phone's capability and

your market, the system may prompt you

with questions, such as setting the current

phone as the primary phone (the phone

SYNC automatically tries to connect with

first upon vehicle start-up) and

downloading your phonebook.

Pairing Subsequent Phones

Note: Make sure to switch on the ignition

and the radio. Shift the transmission into

park (P) for automatic transmission or first

gear for manual transmission.

Note: To scroll through the menus, press

the up and down arrows on your audio

system.

1. Make sure to switch on your phone's

Bluetooth feature before starting the

search. See your device's manual if

necessary.

2. Press the PHONE button.

3. Select the option for Bluetooth

Devices.

4. Press the OK button.

5. Select the option to add. This starts

the pairing process.

6. When a message to begin pairing

appears in the audio display, search for

SYNC on your device.

7. When prompted on your cell phone’s

display, confirm that the PIN provided

by SYNC matches the PIN displayed

on your cell phone. Your phone is now

paired and the display indicates that

the pairing was successful. If you are

prompted to enter a PIN on your device,

enter the PIN displayed on the screen.

The display indicates when the pairing

is successful.

SYNC may prompt you with more cell

phone options. Your cell phone may also

prompt you to give SYNC permission to

access information. For more information

on your cell phone’s capability, see your

cell phone’s manual and visit the website.

Phone Voice Commands

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Press the voice button. When

prompted, say any of the

following:

Voice Command

(phone | Blackberry | iPhone)

Then say any of the following:

call (___)

call ___ at home

call ___ ((in|at) [the] office | at work)

call ___ on (cell | mobile)

call ___ on other

dial [[a] number]

([go to] privacy | transfer to phone

| privacy on)

(hold call [on] | place call on hold)

join (calls | call)

mute call [on]

(mute call off | un-mute call)

(turn ringer on | silent mode off)

(turn ringer off | silent mode [on])

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Voice Command

[text] (messages | message)

help

___ is a dynamic listing that should be the

name of a contact in your phonebook. For

example you could say "Call Home".

See Dial table below.

These commands are only valid while in

a phone call.

See the text message table below.

Dial Commands

Press the voice button and when prompted

say any of the following commands:

Voice Commands

411 (four-one-one), 911 (nine-one-one)

700 (seven hundred)

800 (eight hundred)

900 (nine hundred)

Clear (deletes all entered digits)

Delete (deletes last set of digits entered)

Number <0-9>

Plus

Pound (#)

Star (*)

Note: To exit dial mode, press and hold the

phone button or press any button on the

audio system.

To access text messages say:

Voice Command

[text] (messages | message)

Then say any of the following:

(listen to | read) ([text] message)

forward (text | [text] message)

reply to (text | [text] message)

call [sender]

Phonebook Hints

To hear how the SYNC system speaks a

name browse phonebook, select a contact

and press:

Menu Item

Hear it

Changing Devices Using Voice

Commands

Using SYNC, you can easily access multiple

phones, ipods, or USB devices. to switch

devices say:

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Voice Command

You can state the name of

the desired device, such as

“My iPhone”,“My Galaxy”

or“My iPod”. SYNC may

ask you to confirm the type

of device (Phone, USB, or

Bluetooth Audio).

(connect |

device) ___

Making Calls

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Press the voice button. When

prompted, say:

Voice Command

call [[a] name]

SYNC prompts you to say

the numbers that you wish

to dial. After you say the

numbers, the system

confirms it. You can then

say:

dial [[a]

number]

When the system has stated the

number, you say any of the following:

Voice Command

This initiates the call.(dial | send)

This erases the spoken

digits.

(delete |

correct)

To end the call, press the end call button

on the steering wheel or select the end call

option in the audio display.

Receiving Calls

Accepting calls

When receiving a call, you can answer the

call by pressing the accept call button on

the steering wheel or use the screen.

To use the screen to accept a call

select:

Menu Item

Rejecting Calls

When receiving a call, you can reject the

call by pressing the reject call button on

the steering wheel or use the screen.

To use the screen to reject a call select:

Menu Item

Reject

Ignore the call by doing nothing.

Phone Options during an Active

Call

During an active call, you have more menu

features that become available, such as

putting a call on hold or joining calls.

To access this menu, choose one of the

options available at the bottom of the

audio display or select More to choose

from the following options:

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Description and actionMenu Item

Switch your vehicle's microphone off. To switch the

microphone on, select the option again.

Mic. off

Switch a call from an active hands-free environment to

your cellular phone for a more private conversation. When

selected, the audio display indicates the call is private.

Privacy

Put an active call on hold. When selected, the audio display

indicates the call is on hold.

Hold

Enter numbers using the audio system's numeric keypad

(for example, numbers for passwords).

Dial a number

Join two separate calls. The system supports a maximum

of three callers on a multiparty or conference call.

Join calls

1. Select the More option.

2. Access the desired contact through the system or use

voice commands to place the second call. Once actively

in the second call, select the More option.

3. Scroll to the option to join calls and press the OK button.

Access your phonebook contacts.Phonebook

1. Select the More option.

2. Scroll to the option for phonebook and press the OK

button.

3. Scroll through your phonebook contacts.

4. Press the OK button again when the desired contact

appears in the audio display.

5. Press the OK button or dial button to call the selection.

Access your call history log.Call History

1. Select the More option.

2. Scroll to the option for call history and press the OK

button.

3. Scroll through your call history options (incoming,

outgoing or missed).

4. Press the OK button again when the desired selection

appears in the audio display.

5. Press the OK button or dial button to call the selection.

Accessing Features through the

Phone Menu

You can access your call history,

phonebook, sent text messages, as well

as access phone and system settings.

1. Press the PHONE button to enter the

phone menu.

2. Select one of the options available.

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Description and actionDisplay

Enter numbers using the audio system's numeric keypad.Dial a number

Access your downloaded phonebook.Phonebook

1. Press the OK button to confirm and enter. You can use

the options at the bottom of the screen to access an

alphabetical category quickly. You can also use the letters

on the audio system's numeric keypad to jump in the list.

2. Scroll through your phonebook contacts.

3. Press the OK button again when the desired selection

appears in the audio display.

4. Press the OK button or dial button to call the selection.

Access any previously dialed, received or missed calls.Call History

1. Press the OK button to select.

2. Scroll to select incoming, outgoing or missed calls. Press

the OK button to make your selection.

3. Press the OK button or dial button to call the selection.

Select 1 of 10 speed dial entries. To set a speed dial entry,

go to the phonebook and then press and hold one of the

numbers on the audio system's numeric keypad.

Speed Dial

Send, download and delete text messages.Text messaging

Access the option for Bluetooth Device menu listings (add,

connect, set as primary, on or off, delete).

BT Devices

View various settings and features on your phone.Phone settings

Text Messaging

Note: This is a phone-dependent feature.

SYNC allows you to receive, send,

download and delete text messages. The

system can also read incoming text

messages to you so that you do not have

to take your eyes off the road.

Receiving a Text Message

Note: This is a phone-dependent feature.

Your phone must support downloading text

messages using Bluetooth to receive

incoming text messages.

Note: This is a speed-dependent feature

and is only available when your vehicle is

traveling at 3 mph (5 km/h) or less.

When a new message arrives, an audible

tone sounds and the audio display

indicates you have a new message.

To hear the message you can say:

Description and

action

Voice command

Select this option

to have the system

read the message

to you.

(listen to | read)

([text] message)

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Using the screen you also have the following options:

Description and actionMenu

Item

Select this option, or do nothing, and the message goes into your text message

inbox.

Ignore

Select the view option to open the text message. Once selected, you have

the ability to have the message read to you, to view other messages. For

additional options select:

View

If you select this option, use the arrow button to scroll through the

following options:

More...

Press the OK button to access, and then scroll

through a list of pre-defined messages to send.

Reply to

sender

Press the OK button to call the sender of the

message.

Call sender

Press the OK button to forward the message to

anyone in your phonebook or call history. You can

also choose to enter a number.

Forward

msg.

Sending, Downloading and Deleting

Your Text Messages

1. Press the PHONE button.

2. Select the text messaging option, and

then press the OK button.

Choose from the following options:

Description and actionMenu

Item

Allows you to send a new text message based on a pre-defined set of 15

messages.

New

Allows you to read the full message and, in addition, provides the option to

have the system read the message to you. To go to the next message, select

the More option. This allows you to reply to the sender, call the sender or

forward the message.

View

Allows you to delete current text messages from the system (not your cellular

phone). The audio display indicates when the system has deleted all your

text messages.

Delete

Allows you to delete all messages or manually trigger a download of all

unread messages from your cellular phone.

More...

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Sending a Text Message

Note: You can only send a text message to

one recipient at a time.

1. Select the send option when the

desired selection highlights in the audio

display.

2. Select the confirmation option when

the contact appears.

3. Press the OK button again to confirm

when the system asks if you want to

send the message. A pre-defined

signature appears on each text

message.

Note: You can send text messages either

by choosing a contact from the phonebook

and selecting the text option from the audio

display or by replying to a received message

in the inbox.

Accessing Your Phone Settings

These are phone-dependent features. Your

phone settings allow you to access and

adjust features such as your ring tone and

text message notification, modify your

phonebook, and set up automatic

download.

1. Press the PHONE button.

2. Scroll until the phone settings option

appears, and then press the OK button.

Scroll to select from the following options:

Description and actionMenu Item

If this option is checked, the system uses the cellular phone

as the master when there is more than one cellular phone

paired to the system. This option can be changed for all

cellular phones (not only the active phone) using the

Bluetooth Devices menu.

Set as master

See the cellular phone name, provider name, cellular

phone number, and signal level. When done, press the left

arrow buttons to return to the phone status menu.

Phone status

Select which ringtone sounds during an incoming call (one

of the system's tones or your cellular phone's). If your

phone supports in-band ringing, your phone's ringtone

sounds when you choose the cellular phone ringtone

option.

Set ringtone

1. Press the OK button to select and scroll to hear each

ringtone.

2. Press the OK button to select a ringtone.

Have the option of hearing an audible tone to notify you

when a text message arrives. Press the OK button to

switch the audible tone off or on.

Text msg notify

Modify the contents of your phonebook (such as add,

delete or download). Press the OK button to select and

scroll between the choices in the phonebook preferences

table below.

Phonebook pref.

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Phonebook preferencesMenu Item

Push the desired contacts on your cellular phone. See your

device's manual on how to push contacts. Press the OK

button to add more contacts from your phonebook.

Add contacts

When a message asking you to delete appears, select the

option to confirm. Press the OK button to delete the

current phonebook and call history. The system takes you

back to the menu for phone settings.

Delete

Press the OK button to select and download your phone-

book to the system.

Download now

When automatic download is on, the system deletes any

changes (additions or deletions) saved in the system since

your last download.

Auto-download

When automatic download is off, the system does not

download your phonebook when your cellular phone

connects to SYNC.

You can only access your phonebook, call history and text

messages when your paired cellular phone connects to

the system. Check or uncheck this option to download

your phonebook automatically each time your phone

connects to the system. Download times are phone-

dependent and quantity-dependent.

Enabling this feature allows you to select how your

contacts are displayed. You can select:

Sorting Pref.

Last/First nameFirst/Last name

Bluetooth Devices

The Bluetooth Devices menu allows you

to add, connect and delete devices as well

as set a phone as primary.

1. Press the PHONE button.

2. Scroll until Bluetooth Devices appears,

and then press the OK button.

Select from the following options:

Description and actionMenu Item

Pair additional phones to the system.Add

1. Select the option to add to start the pairing process.

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Description and actionMenu Item

2. When a message to begin pairing appears in the audio

display, search for SYNC on your phone. See your phone's

manual if necessary.

3. When prompted on your cell phone’s display, confirm

that the PIN provided by SYNC matches the PIN displayed

on your cell phone. Skip the next step. If you are prompted

to enter a PIN on your device, it does not support Secure

Simple Pairing. To pair, enter the PIN displayed on the

screen. The display indicates when the pairing is

successful.

4. When the option to set the phone as primary appears,

select either yes or no.

5. SYNC may prompt you with more cell phone options.

Your cell phone may also prompt you to give SYNC

permission to access information. For more information

on your cell phone’s capability, see your cell phone’s

manual and visit the website.

Select the delete option and confirm when the system

asks to delete the selected device. After deleting a phone

from the list, you have to repeat the pairing process to pair

it again.

Delete

The system attempts to connect with the primary cellular

phone each time you switch on the ignition. When you

select a cellular phone as primary, it appears first in the

list, marked with an asterisk. Set a previously paired phone

as master by selecting the master option and confirming

it as the primary.

Master

Connect a previously connected phone. You can only have

one phone connected at a time to use the phone's func-

tionality. When you connect another phone, the previous

phone disconnects from the telephone services. The

system allows you to use different Bluetooth devices for

the cellular phone functionality and the Bluetooth audio

music playback feature at the same time.

Conn.

Disconnects the selected cellular phone. Select this option

and confirm when asked. After disconnecting a phone,

you can reconnect it again without repeating the full pairing

process.

Discon.

System Settings

1. Press the MENU button.

2. Select the SYNC settings option, and

then press the OK button.

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Scroll to select from the following options:

Description and actionDisplay

Check or uncheck this option to switch the system's

Bluetooth interface off or on. Select this option, and then

press the OK button to change the option's status.

Bluetooth on

Return to the factory default settings without erasing your

indexed information (such as phonebook, call history, text

messages and paired devices). Select this option and

confirm when prompted in the audio display.

Set defaults

Completely erase all information stored in the system

(such as phonebook, call history, text messages and paired

devices) and return to factory default settings.

Master reset

Install downloaded applications or software updates.

Select this option and confirm when prompted in the audio

display. There must be a valid SYNC application or update

available on the USB drive in order to finish an installation

successfully.

Install on SYNC

Display the system's version numbers as well as its serial

number. Press the OK button to select.

System info

The voice settings submenu contains various options. See

Using Voice Recognition (page 369).

Voice settings

Browse the actual menu structure of the connected USB

device. Press the OK button and use the up and down

arrow buttons to scroll through the folders and files. Use

the left or right arrow buttons to enter or leave a folder.

You can select media content for playback from this menu.

Browse USB

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SYNC™ APPLICATIONS AND

SERVICES (If Equipped)

In order for the following features to work,

your cellular phone must be compatible

with SYNC. To check your phone's

compatibility, visit www.SYNCMyRide.com,

www.SYNCMyRide.ca or

www.syncmaroute.ca.

• 911 Assist: Can alert 911 in the event of

an emergency.

• SYNC AppLink: Allows you to connect

to and use certain applications such as

Spotify and Glympse (if your phone is

compatible).

These features may require activation.

Available AppLink enabled apps vary by

market.

911 Assist

WARNINGS

Unless the 911 Assist setting is set on

before a crash, the system will not

dial for help which could delay

response time, potentially increasing the

risk of serious injury or death after a crash.

Do not wait for 911 Assist to make an

emergency call if you can do it

yourself. Dial emergency services

immediately to avoid delayed response

time which could increase the risk of

serious injury or death after a crash. If you

do not hear 911 Assist within five seconds

of the crash, the system or phone may be

damaged or non-functional.

Always place your phone in a secure

location in your vehicle so it does not

become a projectile or get damaged

in a crash. Failure to do so may cause

serious injury to someone or damage the

phone which could prevent 911 Assist from

working properly.

Note: The SYNC 911 Assist feature must be

set on before the incident.

Note: The SYNC 911 Assist feature only

operates in the U.S., Canada or in a territory

in which 911 is the emergency number.

Note: Before setting this feature on, make

sure that you read the 911 Assist Privacy

Notice later in this section for important

information.

Note: If any user switches 911 Assist to on

or off, that setting applies for all paired

phones. If 911 Assist is switched off, either

a voice message plays or a display message

or an icon comes on when your vehicle is

started and after a previously paired phone

connects.

Note: Every phone operates differently.

While SYNC 911 Assist works with most

cellular phones, some may have trouble

using this feature.

If a crash deploys an airbag (excluding

knee airbags and rear inflatable safety

belts [if equipped]) or activates the fuel

pump shut-off, your SYNC-equipped

vehicle may be able to contact emergency

services by dialing 911 through a paired and

connected Bluetooth-enabled phone. You

can learn more about the 911 Assist

feature, visit www.SYNCMyRide.com,

www.SYNCMyRide.ca or

www.syncmaroute.ca.

See Supplementary Restraints System

(page 42). Important information about

airbag deployment is in this chapter.

See Roadside Emergencies (page 241).

Important information about the fuel pump

shut-off is in this chapter.

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Setting 911 Assist On or Off

Press Menu then select

Action and DescriptionMenu

Item

SYNC-Applications

Select the desired option, on

or off.

911 Assist

If you choose not to activate this

feature you will have the following

options:

Action and DescriptionMenu

Item

Provides a display and voice

reminder at phone connection

at vehicle start.

Voice

Reminder

Provides a display reminder

only without a voice reminder

at phone connection.

Voice

Reminder

OFF

To make sure that 911 Assist works

properly:

• SYNC must be powered and working

properly at the time of the incident and

throughout feature activation and use.

• The 911 Assist feature must be set on

before the incident.

• You must pair and connect a

Bluetooth-enabled and compatible

cell phone to SYNC.

• A connected Bluetooth-enabled phone

must have the ability to make and

maintain an outgoing call at the time

of the incident.

• A connected Bluetooth-enabled phone

must have adequate network coverage,

battery power and signal strength.

• The vehicle must have battery power

and be located in the U.S., Canada or

in a territory in which 911 is the

emergency number.

In the Event of a Crash

Not all crashes deploy an airbag or activate

the fuel pump shut-off (the triggers for 911

Assist). If a connected cell phone sustains

damage or loses its connection to SYNC

during a crash, SYNC searches for and tries

to connect to a previously paired cell

phone; SYNC then attempts to call the

emergency services.

Before making the call:

• SYNC provides a short window of time

(about 10 seconds) to cancel the call.

If you fail to cancel the call, SYNC

attempts to dial 911.

• SYNC says the following, or a similar

message: "SYNC will attempt to call

911, to cancel the call, press Cancel on

your screen or press and hold the

phone button on your steering wheel".

If you do not cancel the call, and SYNC

makes a successful call, a pre-recorded

message plays for the 911 operator, and

then the occupant(s) in your vehicle is able

to talk with the operator. Be prepared to

provide your name, phone number and

location immediately, because not all 911

systems are capable of receiving this

information electronically.

911 Assist May Not Work If

• Your cellular phone or 911 Assist

hardware sustains damage in a crash.

• The vehicle's battery or the SYNC

system has no power.

• The phone(s) thrown from your vehicle

are the ones paired and connected to

the system.

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911 Assist Privacy Notice

When you switch on 911 Assist, it may

disclose to emergency services that your

vehicle has been in a crash involving the

deployment of an airbag or activation of

the fuel pump shut-off. Certain versions or

updates to 911 Assist may also be capable

of electronically or verbally disclosing to

911 operators your vehicle location or other

details about your vehicle or crash to assist

911 operators to provide the most

appropriate emergency services. If you do

not want to disclose this information, do

not switch the feature on.

SYNC Mobile Apps

The system enables voice and steering

wheel control of SYNC AppLink enabled

smartphone apps. When an app is running

through AppLink, you can control main

features of the app through voice

commands and steering wheel controls.

Note: You must pair and connect your

smartphone to SYNC to access AppLink.

Note: iPhone users need to connect the

phone to the USB port.

Note: Android users need to connect the

phone to SYNC using Bluetooth.

Note: For information on available apps,

supported smartphone devices and

troubleshooting tips please visit the Ford

website.

Availability of SYNC AppLink enabled Apps

will vary by region.

Note: Make sure you have an active account

for the app that you have downloaded.

Some apps work automatically with no

setup. Other apps want you to configure

your personal settings and personalize your

experience by creating stations or favorites.

We recommend you do this at home or

outside of your vehicle.

Note: AppLink is not available if your

vehicle is equipped with the MyFordTouch

system.

To Access Using the SYNC Menu

Press the MENU button to access the

menu on-screen. Then select:

Action and DescriptionMenu

Item

SYNC-Apps

Scroll through the list of

available applications and

select a particular app or

select:

Mobile

Apps

Find New Apps

Note: If you cannot find a compatible SYNC

AppLink app, make sure the required app is

running on the mobile device.

Accessing an App's Menu

When an app is running through SYNC,

press the right arrow button on the steering

wheel control to access the app menu.

You can access various app features from

here, for example thumbs up and thumbs

down.

Press the left arrow button on the steering

wheel control to exit the app menu.

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To Access Using Voice Commands

Press the voice button then when prompted say:

Action and DescriptionMenu Item

Say the name of the application after the tone.

The app should start. When an app is running through SYNC, you

can press the voice button and speak commands specific to the

app, for example "Play Playlist Road Trip".

mobile (apps |

applications)

Use this command to discover the available voice commands.help

SYNC Mobile App Voice Commands

The following voice commands are always available:

Action and DescriptionMenu Item

SYNC prompts you to say the name of an

app to start it on SYNC.

mobile (apps | applications)

SYNC lists all of the currently available

mobile apps.

list [mobile] (apps | applications)

Searches your connected mobile device for

SYNC-compatible mobile apps.

find [new] [mobile] (apps | applications)

help

You can say the name of a mobile app at any time to start the mobile app on SYNC.

App Permissions

App permissions are organized by groups.

You can grant these group permissions

individually. You can change a permission

group status any time when not driving, by

using the settings menu.

When you launch an app using SYNC, the

system may ask you to grant certain

permissions, for example:

• To allow your vehicle to provide vehicle

information to the app such as, but not

limited to: Fuel level, fuel economy, fuel

consumption, engine speed, rain

sensor, odometer, VIN, external

temperature, gear position, tire

pressure, and head lamp status.

• To allow your vehicle to provide driving

characteristic information such as, but

not limited to: MyKey, seat belt status,

engine revolutions per minute, gear

position, braking events, steering wheel

angle, and accelerator pedal position.

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• To allow your vehicle to provide

location information, including: GPS

and speed.

• To allow the app to send push

notifications using the vehicle display

and voice capabilities while running in

a background state. Push notifications

may be particularly useful for news or

location based apps.

Note: You only need to grant permissions

the first time you use an app with SYNC.

Note: Ford is not responsible or liable for

any damages or loss of privacy relating to

usage of an app, or dissemination of any

vehicle data that you approve Ford to

provide to an app.

Enabling and Disabling App Permissions Using the SYNC Menu

Press the MENU button to access the SYNC menu then select:

Action and DescriptionMenu Item

SYNC-Apps

Mobile Apps

You can also select a specific app.

If the app supports push notifications, this

setting is listed. Select to enable or disable

the feature as required.

All Apps

Enabling SYNC Mobile Apps

In order to enable mobile apps, SYNC

requires user consent to send and receive

app authorization information and updates

using the data plan associated with the

connected device.

Data is sent to Ford in the United States

through the connected device. The

information is encrypted and includes your

VIN, SYNC module number, anonymous

usage statistics and debugging

information. Updates may take place

automatically.

Note: You must enable mobile apps for

each connected device the first time you

select a mobile app using the system.

Note: Standard data rates apply. Ford is

not responsible for any additional charges

you may receive from your service provider,

when your vehicle sends or receives data

through the connected device. This includes

any additional charges incurred due to

driving in areas when roaming out of a home

network.

App Status

You can view the current status of an app

in the settings menu.

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There are three possible statuses:

Action and DescriptionMenu Item

The system has detected a new app

requiring authorization or a general

permissions update is required.

Update Needed

No update is required.Up-To-Date

The system is trying to receive an update.Updating...

Update settings

Action and DescriptionMenu Item

Select this option from the settings menu

to manually preform a needed update.

Request Update

Select this option from the settings menu

to disable automatic updates.

Disable Updates

Doing so also disables the use of Mobile

Apps on SYNC.

USING SYNC™ WITH YOUR

MEDIA PLAYER

You can access and play music from your

digital music player over your vehicle's

speaker system using the system's media

menu or voice commands. You can also

sort and play your music by specific

categories, such as artist and album.

Note: The system is capable of indexing up

to 15,000 songs.

SYNC is capable of hosting nearly any

digital media player including: iPod, Zune,

plays from device players, and most USB

drives. SYNC also supports audio formats,

such as MP3, WMA, WAV and ACC.

Confirm that the USB device has been

formatted correctly and has the following

specifications:

• USB 2.0.

• File format must be FAT16/32.

The format of the audio files on the USB

device must be:

• MP3.

• Non DRM protected WMA.

• WAV.

• AAC.

Connecting Your Digital Media

Player to the USB Port

Note: If your digital media player has a

power switch, make sure you switch it on

before plugging it in.

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To Connect Using Voice Commands

Plug the device into one of the vehicle's

USB ports.

Press the voice button and when

prompted, say:

Action and Descrip-

tion

Voice Command

You can now play

music by saying any

of the appropriate

voice commands.

See the media

voice commands.

(USB [stick] | iPod

| MP3 [player])

Words in brackets [ ] are optional and do

not have to be spoken for the system to

understand the command. For example,

for where (USB [stick] | iPOD | MP3

[player]) appears, you can say USB or USB

stick.

To Connect Using the System Menu

1. Plug the device into one of the vehicle's

USB ports.

2. Press the MEDIA button and select

either USB 1 or USB 2 from the media

source list in the audio display.

To view USB content select:

Description and ActionMessage

Depending on how many media files are on your connected

device, an indexing message may appear in the display. When

indexing is complete, the selected source starts to playback

audio automatically.

Browse USB

You can browse the files on the USB

device in categories. Select BROWSE

from the buttons at the bottom of the

audio display and choose from the

following:

Message

Play all

Playlists

Songs

Artists

Message

Albums

Genres

Browse USB

Reset USB

Media Voice Commands

E142599

Press the voice button and when

prompted say:

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Description and ActionVoice Command

You can now play music by saying any of the appropriate

voice commands.

(USB [stick] | iPod | MP3

[player])

You can say any of the voice commands that appear within open and close brackets that

are separated by |. For example, where; (what's | what is) appears you say; what's or

what is.

You must say any of the voice commands that appear outside of open and close brackets.

For example, where; (what's | what is) playing, you must say either "what's playing" or

"what is playing".

Description and ActionCommand

Pauses device playback.pause

Resumes device playback.play

play [album] ___

Play all media on the device from the first

track to the last.

play all

play [artist] ___

play [genre] ___

play [playlist] ___

chapter | episode]

Plays the previous track on current media.previous [track | title | song | file |

podcast | chapter | episode]

Creates a playlist with a similar genre to the

one currently playing.

[play] (similar music | more like this)

play [song | track | title | file] ___

repeat off

Repeats the current track.repeat (one | track) [on]

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Description and ActionCommand

Plays the current playlist in a random order.

(Not all devices support this command.)

shuffle [all] [on]

shuffle off

At any time during playback, you can press

the voice button and ask the system what is

playing. The system reads the metadata tags

(if populated) of the current track.

((who's | who is) this | who plays this |

(what's | what is) playing [now] | (what

| which) (song | track | artist) is this |

(who's | who is) playing | (what's | what

is) this)

___ is a dynamic listing, meaning that it

could be the name of anything, such as a

group, artist or song. For example you

could say "Play artist The Beatles".

Examples of USB Commands

SYNC provides the user with many intuitive

ways to find and play a song using voice.

For example, if we have a song called

"Penny Lane" from the album "Magical

Mystery Tour" we can say the following to

play this song:

• Play song "Penny Lane".

• Play "Penny Lane".

If we wanted to play the entire album, we

can say:

• Play album "Magical Mystery Tour".

• Play "Magical Mystery Tour".

Bluetooth Audio

The system is also capable of playing

music from your cellular phone through

Bluetooth.

To switch the Bluetooth Audio on, press

the MEDIA button and select:

Menu Item

BT audio

Then any of the following:

Voice Command

pause

play

Media Menu Features

The media menu allows you to select how

to play your music (such as by artist, genre,

shuffle or repeat), find similar music or

reset the index of your USB devices.

Press the MEDIA button and select either

USB 1 or USB 2 from the media source list

in the audio display to start USB playback.

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Description and ActionMessage

This will enter the media menu.Options

Then any of the following:

Description and ActionMessage

Choose to shuffle or repeat your music. Once you make your

choice, it remains on until you switch it off.

Shuffle

Choose to shuffle or repeat your music. Once you make your

choice, it remains on until you switch it off.

Repeat track

You can play similar types of music to the current playlist

from the USB port. The system uses the metadata informa-

tion of each track to compile a playlist. The system then

creates a new list of similar tracks and then begins playing.

Each track must have the metadata tags populated for this

feature. With certain playing devices, if your metadata tags

Similar music

are not populated, the tracks will not be available in voice

recognition, the play menu or this option. However, if you

place these tracks onto your playing device in mass storage

device mode they are available in voice recognition, the play

menu or this option. The system places unknowns into any

unpopulated metadata tag.

Resets the USB index. After the new indexing is complete

you can choose what to play from the USB song library.

Reset USB

Accessing Your USB Song Library

1. Plug the device into your vehicle's USB

port.

2. Press the MEDIA button (next to the

audio display) to select USB playback.

Description and ActionMessage

This menu allows you to select and play your media files by

artist, album, genre, playlist or track.

Browse USB

If there are no media files to access, the

display indicates there is no media.

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If there are media files, you have the following options:

Description and ActionDisplay

Play all indexed media files from your device one at a time

in numerical order.

Play all

Press the OK button to select. The first track title appears

in the display.

Access your playlists (from formats like ASX, M3U, WPL,

or MTP).

Playlists

1. Press the OK button to select.

2. Scroll to select the desired playlist, and then press the

OK button.

Search for and play a specific indexed track.

Songs

1. Press the OK button to select.

2. Scroll to select the desired track, and then press the OK

button.

Sort all indexed media files by artist. The system then lists

and plays all artists and tracks alphabetically.

Artists

1. Press the OK button to select.

2. Scroll to select the desired artist, and then press the OK

button.

Sort all indexed media files by album.

Albums

1. Press the OK button to select.

2. Scroll to select the desired album, and then press the

OK button.

Sort all indexed media files by genre (category) type.

Genres

1. Press the OK button to select.

2. Scroll to select the desired genre, and then press the

OK button.

Browse all supported media files on your media player

connected to the USB port. You can only view media files

that are compatible with SYNC. (Other files are not

visible.)

Browse USB

1. Press the OK button to select.

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Description and ActionDisplay

2. Scroll to browse indexed media files on the device, and

then press the OK button.

Resets the USB index. After the new indexing is complete,

you can choose what to play from the USB song library.

Reset USB

You can use the buttons at the bottom of the audio display to jump to a certain

alphabetical category quickly. You can also use the letters on the audio system's numeric

keypad to jump in the list.

Using Voice Commands

You can access and view your USB songs

using voice commands.

Plug the device into your vehicle's USB

port.

Press the voice button and when

prompted, say any of the following

commands:

Accessing and Viewing USB Media

(browse | search | show) all (album |

albums)

(browse | search | show) all (artist |

artists)

(browse | search | show) all (genre |

genres)

(browse | search | show) all (playlist |

playlists)

(browse | search | show) all (song | songs

(browse | search | show) album ___

(browse | search | show) artist ___

(browse | search | show) genre ___

(browse | search | show) playlist ___

USB 2 (If Equipped)

Your vehicle may come equipped with an

additional USB port. If so, USB 1 is located

at the front of the vehicle at the bottom of

the instrument panel. USB 2 is located

inside the storage compartment of the

vehicle's center console.

You can plug in an additional USB device

into the second USB port.

You can access both USB devices by using

voice commands.

To access a USB device press the voice

button and when prompted say:

Voice command

USB 1

USB 2

Note: SYNC only supports one connected

iOS (Apple) devices at a time (whichever

one you plug in first). When you connect a

second iOS device, the systems charges it,

but does not support playback from it.

Bluetooth Devices and System

Settings

You can access these menus using the

audio display. See Using SYNC™ With

Your Phone (page 371).

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Voice Commands for Audio

Sources

Your voice system allows you to change

audio sources with a simple voice

command.

E142599

Press the voice button and when

prompted say:

Voice Command

(music | audio | entertainment) [system]

Below are a few examples of voice

commands you can use.

[tune [to]] AM

[tune [to]] AM1

[tune [to]] AM (autostore | AST |

autoset)

[tune [to]] AM 2

Bluetooth (audio | stereo)

(disc | CD [player]) play

[tune [to]] FM

[tune [to]] FM1

[tune [to]] FM (autostore | AST |

autoset)

[tune [to]] FM 2

Radio

tune [to] SAT

Sirius

(USB [stick] | iPod | MP3 [player])

Voice Command

((who's | who is) this | who plays this |

(what's | what is) playing [now] | (what

| which) (song | track | artist) is this |

(who's | who is) playing | (what's | what

is) this)

help

If equipped.

Radio Voice Commands

E142599

If you are listening to the radio,

press the voice button, and then

say any of the commands in the

following table.

If you are not listening to the radio,

press the voice button and, after the

tone, say:

Voice Command

Radio

You can then say any of the following

commands.

[tune [to]] AM

[tune [to]] AM1

[tune [to]] AM (autostore | AST |

autoset)

[tune [to]] AM 2

[tune [to]] (AM ___ | ___ [AM])

[tune [to]] AM preset ___

[tune [to]] AM1 preset ___

[tune [to]] FM

[tune [to]] FM1

[tune [to]] FM (autostore | AST |

autoset) preset ___

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Voice Command

[tune [to]] FM 2

[tune [to]] (FM ___ | ___ [FM])

[tune [to]] FM preset ___

FM ___ HD ___

[tune [to]] FM 2 preset ___

HD ___

[tune [to]] preset ___

Tune

help

If equipped.

Sirius Satellite Radio Voice Commands

(If equipped)

E142599

To listen to Sirius satellite radio,

press the voice button and, after

the tone, say:

Voice Commands

Sirius

When you are listening to Sirius

satellite radio, you can press the voice

button, and say any of the commands

in the following table.

Voice Commands

tune [to] SAT

[tune [to]] SAT 1

[tune [to]] SAT 2

[tune [to]] SAT 3

[tune [to]] preset ___

[tune [to]] SAT 1 preset ___

Voice Commands

[tune [to]] SAT 2 preset ___

[tune [to]] SAT 3 preset ___

tune [to] [Sirius]

Help

You can say the

channel number (0-

233) to listen to that

Sirius station.

[tune [to]] Sirius

[channel] ___

CD Voice Commands

E142599

If you are listening to a CD, press

the voice button, and then say

any of the commands in the

following table.

If you are not listening to a CD, press

the voice button and, after the tone,

say:

Voice Command

(disc | CD [player]) play

You can then say any of the following

commands.

pause

play

[play] next track

[play] previous track

[play | change to] track [number] ___

repeat (track | song) [on]

repeat folder [on]

repeat off

(shuffle | random | mix) [on | (tracks |

songs) [on]]

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Voice Command

(shuffle | random | mix) (CD [player] |

disc) [on]

(shuffle | random | mix) folder [on]

shuffle off

SYNC™ TROUBLESHOOTING

Your SYNC system is easy to use. However,

should questions arise, see the tables

below.

Use the website at any time to check your

phone's compatibility, register your

account and set preferences as well as

access a customer representative via an

online chat (during certain hours). Visit

www.SYNCMyRide.com,

www.SYNCMyRide.ca or

www.syncmaroute.ca for more

information.

Phone issues

Possible solution(s)Possible cause(s)Issue

Review your phone's manual

about audio adjustments.

The audio control settings

on your phone may be

affecting SYNC perform-

ance.

There is excessive back-

ground noise during a phone

call.

Try turning off the device,

resetting the device,

removing the device's

battery, then trying again.

This may be a possible

phone malfunction.

During a call, I can hear the

other person but they

cannot hear me.

Go to the website to review

your phone's compatibility.

This is a phone-dependent

feature.

SYNC is not able to down-

load my phonebook.

Try turning off the device,

resetting the device or

removing the device's

battery, then trying again.

Try pushing your phonebook

contacts to SYNC by using

the Add Contacts feature.

This may be a possible

phone malfunction.

Use the SYNCmyphone

feature available on the

website.

Try pushing your phonebook

contacts to SYNC by using

the Add Contacts feature.

This may be a limitation on

your phone's capability.

The system says Phonebook

Downloaded but the

phonebook in SYNC is

empty or missing contacts.

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Phone issues

Possible solution(s)Possible cause(s)Issue

If the missing contacts are

stored on your SIM card, try

moving them to the device

memory.

Remove any pictures or

special ring tones associ-

ated with the missing

contact.

Depending upon your phone,

you may have to grant SYNC

permission to access your

phonebook contacts. Make

sure to confirm when

prompted by your phone

during the phonebook

download.

Go to the website to review

your phone's compatibility.

This is a phone-dependent

feature.

I am having trouble

connecting my phone to

SYNC.

Try turning off the device,

resetting the device or

removing the device's

battery, then trying again.

Try deleting your device

from SYNC, deleting SYNC

from your device and trying

again.

Check the security and auto

accept and prompt always

settings relative to the SYNC

Bluetooth connection on

your phone.

This may be a possible

phone malfunction.

Update your device's firm-

ware.

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SYNC™

Phone issues

Possible solution(s)Possible cause(s)Issue

Turn off the Auto phone-

book download setting.

Go to the website to review

your phone's compatibility.

This is a phone-dependent

feature.

Text messaging is not

working on SYNC.

Try turning off the device,

resetting the device or

removing the device's

battery, then trying again.

This may be a possible

phone malfunction.

USB and media issues

Possible solution(s)Possible cause(s)Issue

Try turning off the device,

resetting the device,

removing the device's

battery, then trying again.

This may be a possible

device malfunction.

I am having trouble

connecting my device.

Make sure you are using the

manufacturer's cable.

Make sure you insert the

USB cable correctly into the

device and the USB port.

Make sure that the device

does not have an auto-

install program or active

security settings.

Make sure you are not

leaving the device in your

vehicle during very hot or

cold temperatures.

This is a device limitation.

SYNC does not recognize

my device when I turn on the

car.

Review the device compatib-

ility chart on the SYNC

website to confirm your

phone supports the

Bluetooth audio streaming

function.

This is a phone-dependent

feature.

Bluetooth audio does not

stream.

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USB and media issues

Possible solution(s)Possible cause(s)Issue

Make sure you correctly

connect the device to SYNC,

and that you have pressed

play on your device.

The device is not connected.

Make sure that all song

details are populated.

Your music files may not

contain the correct artist,

song title, album or genre

information.

SYNC does not recognize

music that is on my device.

The file may be corrupted.

Some devices require you to

change the USB settings

from mass storage to MTP

class.

The song may have copy-

right protection, which does

not allow it to play.

Voice command issues

Possible solution(s)Possible cause(s)Issue

Review the phone voice

commands and the media

voice commands at the

beginning of their respective

sections.

You may be using the wrong

voice commands.

SYNC does not understand

what I am saying.

After pressing the voice icon,

wait until after the tone

sounds and Listening

appears before saying a

command. Any command

spoken before this does not

You may be speaking too

soon or at the wrong time.

Review the media voice

commands at the beginning

of the media section.

You may be using the wrong

voice commands.

SYNC does not understand

the name of a song or artist.

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SYNC™

Voice command issues

Possible solution(s)Possible cause(s)Issue

Say the song or artist

exactly as listed. If you say

"Play Artist Prince", the

system does not play music

by Prince and the Revolution

or Prince and the New

Power Generation.

You may be saying the

name differently than the

way you saved it.

Make sure you are saying the

complete title, such as

"California remix featuring

Jennifer Nettles".

If the song titles are in all

CAPS, you have to spell

them. LOLA requires you to

say "L-O-L-A".

The system may not be

reading the name the same

way you are saying it.

Do not use special charac-

ters in the title. The system

does not recognize them.

Review the Phone voice

commands at the beginning

of the phone section.

You may be using the wrong

voice commands.

SYNC does not understand

or is calling the wrong

contact when I want to

make a call.

Make sure you are saying the

contacts exactly as they are

listed. For example, if you

save a contact as Joe

Wilson, say "Call Joe

Wilson".

Using the SYNC phone

menu, open the phonebook

and scroll to the name

SYNC is having trouble

understanding. SYNC will

read the name to you, giving

you some idea of the

pronunciation SYNC is

expecting.

You may be saying the

name differently than the

way you saved it.

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SYNC? for Your Ford Edge SUV Second Generation (2015-2023)

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