2024-2026 Ford Edge SUV Crash and Breakdown Information User Manual
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Crash and Breakdown Information for Your Ford Edge SUV Third Generation (2024-2026)

ROADSIDE ASSISTANCE
Vehicles Sold in the United States:
Getting Roadside Assistance
If you have a vehicle concern, Ford Motor
Company offers a complimentary roadside
assistance program. This program is
separate from the New Vehicle Limited
Warranty.
The service is available:
• 24 hours a day, seven days a week.
• For the coverage period supplied with
your vehicle.
Knowing your vehicle's VIN, mileage and
your specific location allows help to get to
you faster.
Roadside Assistance covers:
• A flat tire change with a good spare
(except vehicles supplied with a tire
inflation kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law, shall deliver up
to 2 gal (8 L) of gasoline or 5 gal (20 L)
of diesel fuel to a disabled vehicle.
Roadside assistance limits fuel delivery
service to two no-charge occurrences
within a 12-month period.
• Winch out — available within 100 ft
(30 m) of a paved or county
maintained road, no recoveries.
• Towing — independent service
contractors, if not prohibited by state,
local or municipal law, shall tow Ford
eligible vehicles to an authorized dealer
within 50 mi (80 km) of the
disablement location or to the nearest
authorized dealer. If a member
requests a tow to an authorized dealer
that is more than 50 mi (80 km) from
the disablement location, the member
shall be responsible for any mileage
costs in excess of 50 mi (80 km).
Warranty towing, non-warranty towing
and collision towing are available.
• Roadside Assistance includes up to
$200 for a towed trailer if the disabled
eligible vehicle requires service at the
nearest authorized dealer. If the towing
vehicle is operational but the trailer is
not, then the trailer does not qualify for
any roadside services.
Vehicles Sold in the United States:
Using Roadside Assistance
United States vehicle customers who
require Roadside Assistance, call
1-800-241-3673.
If you need to arrange roadside assistance
on your own, Ford Motor Company
reimburses a reasonable amount for
towing to the nearest dealership within
50 mi (80 km). To obtain reimbursement
information, United States vehicle
customers call 1-800-241-3673.
Customers need to submit their original
receipts.
Vehicles Sold in Canada: Getting
Roadside Assistance
If you have a vehicle concern, Ford Motor
Company of Canada, Limited offers a
complimentary roadside assistance
program. This program is eligible within
Canada or the continental United States.
The service is available 24 hours a day,
seven days a week.
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Crash and Breakdown Information
This program is separate from the New
Vehicle Limited Warranty, but the coverage
is concurrent with the powertrain coverage
period of your vehicle. Canadian roadside
coverage and benefits may differ from the
U.S. coverage. For complete details, see
your Warranty Guide at
www.ford.com/support/warranty/.
Download the Sykes4Ford Roadside
Assistance App for access to your roadside
assistance services. For more information,
scan here:
E398728
If you require more information, please call
us in Canada at 1-800-665-2006, or visit
our website at www.ford.ca.
Ford Motor Company reserves the right to
modify or discontinue Roadside Assistance
at any time. Certain restrictions apply to
Roadside Assistance benefits.
For further details, call
1-800-665-2006 (Canada)
1-800-241-3673 (United States)
SWITCHING THE HAZARD
FLASHERS ON AND OFF
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The hazard flasher button is on
the instrument panel. Press the
button to switch the hazard
flashers on if your vehicle is creating a
safety hazard for other road users.
When you switch the hazard flashers on,
all front and rear direction indicators flash.
Note: The hazard flashers operate when
the ignition is in any position, or if the key is
not in the ignition. The battery loses charge
and could have insufficient power to restart
your vehicle.
Press the button again to switch them off.
JUMP STARTING THE VEHICLE
JUMP STARTING PRECAUTIONS
WARNING: Batteries normally
produce explosive gases which can
cause personal injury. Therefore, do not
allow flames, sparks or lighted
substances to come near the battery.
When working near the battery, always
shield your face and protect your eyes.
Always provide correct ventilation.
WARNING: Keep batteries out of
reach of children. Batteries contain
sulfuric acid. Avoid contact with skin,
eyes or clothing. Shield your eyes when
working near the battery to protect
against possible splashing of acid
solution. In case of acid contact with skin
or eyes, flush immediately with water for
a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed,
call a physician immediately.
WARNING: Use only adequately
sized cables with insulated clamps.
WARNING: Make sure that the
cables are clear of any moving parts and
fuel delivery system parts.
WARNING: Connect batteries with
only the same nominal voltage.
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Crash and Breakdown Information
WARNING: If the engine is running
while the hood is open, stay clear of
moving engine components. Failure to
follow this warning could result in serious
personal injury or death.
Do not attempt to push-start an automatic
transmission vehicle. This could cause
transmission damage.
Do not disconnect the battery of the
disabled vehicle. This could damage your
vehicle's electrical system.
PREPARING THE VEHICLE
Use only a 12 volt supply to start your
vehicle.
Park the booster vehicle close to the hood
of the disabled vehicle, making sure the
two vehicles do not touch.
JUMP STARTING THE VEHICLE
Connecting the Jumper Cables
WARNING: Do not connect the
negative jumper cable to any other part
of your vehicle. Use the ground point.
Note: If you are using a jump pack or
booster box, follow the manufacturer's
instructions.
E281345
1. Pull the red rubber boot backward.
Connect the positive (+) jumper cable
to the positive (+) terminal of the
discharged battery.
2. Connect the other end of the positive
(+) jumper cable to the positive (+)
terminal of the booster vehicle battery.
3. Connect the negative (-) jumper cable
to the negative (-) terminal of the
booster vehicle battery.
4. Make the final connection of the
negative (-) jumper cable to an
exposed metal part of the disabled
vehicle's engine, as shown in the
following illustration, away from the
battery and fuel injection system, or
connect the negative (-) jumper cable
to a ground connection point if
available.
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Crash and Breakdown Information
Note: Do not use the hood latch as a
negative (-) connection point. This could
cause springs in the latch to burn and
prevent the hood from operating correctly.
E309115
Starting the Engine
1. Start the engine of the booster vehicle
and moderately rev the engine, or
gently press the accelerator to keep
the engine speed between 2000 and
3000 RPM, as shown in your
tachometer.
2. Start the engine of the disabled vehicle.
3. Once you start the disabled vehicle, run
both vehicle engines for an additional
three minutes before disconnecting the
jumper cables.
Removing the Jumper Cables
Remove the jumper cables in the reverse
order that they were connected.
Note: Do not switch the headlamps on
when disconnecting the cables. The peak
voltage could blow the bulbs.
POST-CRASH ALERT SYSTEM
WHAT IS THE POST-CRASH
ALERT SYSTEM
The system helps draw attention to your
vehicle in the event of a serious impact.
HOW DOES THE POST-CRASH
ALERT SYSTEM WORK
The system is designed to turn the hazard
flashers on, turn the courtesy lamps on,
intermittently sound the horn and unlock
all doors in the event of a serious impact
that deploys an airbag or the seatbelt
pretensioners.
POST-CRASH ALERT SYSTEM
LIMITATIONS
Depending on applicable laws in the
country your vehicle was built for, the horn
does not sound in the event of a serious
impact.
SWITCHING THE POST-CRASH
ALERT SYSTEM OFF
Press the hazard flasher switch, the unlock
button on the remote control, the panic
button on the remote control or cycle the
ignition to switch the system off.
Note: The alert turns off when the vehicle
battery runs out of charge.
POST-COLLISION BRAKING
How Does Post-Collision Braking
Work
In the event of a moderate to severe crash,
the braking system reduces the vehicle’s
speed to prevent or reduce the impact of
a potential secondary crash.
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Crash and Breakdown Information
Post-Collision Braking Limitations
Post-collision braking does not activate if
any of the following occur:
• The anti-lock braking system is
damaged during the collision.
• Electronic stability control is disabled.
Overriding Post-Collision Braking
You can override post-collision braking by
pressing the brake or accelerator pedal.
Post-Collision Braking Indicators
E138639
It flashes when a post-collision
braking event is occurring.
AUTOMATIC CRASH SHUTOFF
WHAT IS AUTOMATIC CRASH
SHUTOFF
The automatic crash shutoff is designed
to stop the fuel going to the engine in the
event of a moderate or severe crash.
Note: Not every impact causes a shutoff.
AUTOMATIC CRASH SHUTOFF
PRECAUTIONS
WARNING: If your vehicle has been
involved in a crash, have the fuel system
checked. Failure to follow this instruction
could result in fire, personal injury or
death.
RE-ENABLING YOUR VEHICLE
1. Switch the ignition off.
2. Attempt to start your vehicle.
3. Switch the ignition off.
4. Attempt to start your vehicle.
Note: If your vehicle does not start after the
third attempt, have your vehicle checked as
soon as possible.
TRANSPORTING THE VEHICLE
E143886
If you need to tow your vehicle, contact a
professional towing service or your
roadside assistance service provider.
Your manufacturer produces a towing
manual for all authorized tow truck
operators. Have your tow truck operator
refer to this manual for proper hook-up
and towing procedures.
We recommend the use of a wheel lift and
dollies or flatbed equipment to tow your
vehicle. Vehicle damage could occur if
towed incorrectly, or by any other means.
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Crash and Breakdown Information
Front-wheel and rear-wheel drive vehicles
must have their designated drive wheels
off the ground regardless of towing
direction. Use tow dollies to prevent
damage to the transmission.
All-wheel or four-wheel drive vehicles
require that all wheels be off the ground
using a wheel lift and dollies or flatbed
equipment. This prevents damage to the
transmission and drive system.
Note: You need to switch on the ignition to
unlock the steering.
Note: Make sure you check the steering
column before towing. It could lock if the
battery is dead.
FAIL-SAFE COOLING
WHAT IS FAIL-SAFE COOLING
Fail-safe cooling allows you to temporarily
drive your vehicle before any incremental
component damage occurs due to
overheating.
The fail-safe distance depends on outside
temperature, vehicle load and terrain.
HOW DOES FAIL-SAFE COOLING
WORK
If the engine reaches a preset
over-temperature condition, the engine
automatically switches to alternating
cylinder operation. Each disabled cylinder
acts as an air pump and cools the engine.
When this occurs, your vehicle still
operates, however:
• Engine power is limited.
• The air conditioning system turns off.
Continued operation increases the engine
temperature, causing the engine to
completely shut down. Your steering and
braking effort increases in this situation.
When the engine temperature cools, you
can re-start the engine.
Note: Have your vehicle checked as soon
as possible to minimize engine damage.
DRIVING WHEN FAIL-SAFE MODE
IS ACTIVATED
WARNING: Fail-safe mode is for
use during emergencies only. Operate
your vehicle in fail-safe mode only as
long as necessary to bring your vehicle
to rest in a safe location and seek
immediate repairs. When in fail-safe
mode, your vehicle will have limited
power, will not be able to maintain
high-speed operation, and may
completely shut down without warning,
potentially losing engine power, power
steering assist, and power brake assist,
which may increase the possibility of a
crash resulting in serious injury.
WARNING: Do not remove the
coolant reservoir cap when the engine is
on or the cooling system is hot. Wait 10
minutes for the cooling system to cool
down. Cover the coolant reservoir cap
with a thick cloth to prevent the
possibility of scalding and slowly remove
the cap. Failure to follow this instruction
could result in personal injury.
Continued operation increases the engine
temperature, causing the engine to
completely shut down. Your steering and
braking effort increases in this situation.
When the engine temperature cools, you
can re-start the engine. Have your vehicle
checked as soon as possible to minimize
engine damage.
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Crash and Breakdown Information
Your vehicle has limited engine power
when in the fail-safe mode, drive your
vehicle with caution. Your vehicle does not
maintain high-speed operation and the
engine may operate poorly.
Remember that the engine is capable of
automatically shutting down to prevent
engine damage. In this situation:
1. Pull off the road as soon as safely
possible and switch the engine off.
2. If you are a member of a roadside
assistance program, we recommend
that you contact your roadside
assistance service provider.
3. If this is not possible, wait for a short
period of time for the engine to cool.
4. Check the coolant level. If the coolant
level is at or below the minimum mark,
add prediluted coolant immediately.
5. When the engine temperature cools,
you can re-start the engine. Have your
vehicle checked as soon as possible to
minimize engine damage.
Note: Driving your vehicle without repair
increases the chance of engine damage.
FAIL-SAFE COOLING INDICATORS
E103308
If the engine begins to overheat,
the coolant temperature gauge
moves toward the red zone.
E67028
A warning lamp illuminates and
a message may appear in the
instrument cluster display.
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Crash and Breakdown Information

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Roadside Assistance Jump Starting the Vehicle Post-Crash Alert System Fail-Safe Cooling

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