2024-2026 Ford Edge SUV Phone User Manual
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Phone for Your Ford Edge SUV Third Generation (2024-2026)

FORD ASSISTANT
USING FORD ASSISTANT
The digital assistant allows you to control
vehicle features using conversational
requests.
To begin a voice interaction using the wake
word, say the selected wake word, then
say your command.
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Press the voice interaction
button on the steering wheel. A
tone sounds before you can say
your command.
Note: You may need to enable your
vehicle's modem to use certain voice
commands. See Enabling and Disabling
the Modem (page 360).
Note: When you are not driving, additional
commands are available by using popular
chat applications. Use FordPass to setup a
conversation with your Ford assistant.
Voice Command Examples
To see examples of what voice commands
you can use with different features:
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Ford Assistant.
4. Press Voice Command Help.
5. Select a feature.
FORD ASSISTANT SETTINGS
To access the settings menu:
1. Access the vehicle drawer on the
touchscreen.
2. Press SETTINGS.
3. Press Ford Assistant.
From the settings menu you can do the
following:
• Switch listen for wake word on or off.
• Set the preferred wake word.
• Switch advanced mode on or off.
• Switch phone confirmation on or off.
• Switch the commands list on or off.
• View the commands help menu.
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Press the button next to a menu
option for more information.
FORD ASSISTANT – FREQUENTLY
ASKED QUESTIONS
Why does the system not
understand what I am saying?
• You are speaking too soon. When using
the button of the steering wheel, wait
for the tone before you speak.
Why does the system not
understand the name of a track or
artist?
• Bluetooth® does not support voice
commands.Connect your device to a
USB port.
• You are not saying the name exactly
as it appears on your device. Say the
name of the track or artist exactly as it
appears on your device. Spell out any
abbreviations in the name.
• The system does not recognize some
special characters contained in the
name of a song or artist, for example
*, - or +. Rename the files on your
device or use the touchscreen to select
and play the track.
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2024 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202306, DOM
Voice Interaction
Why does the system not
understand the name of a contact
in the phonebook on my device and
calls the wrong contact?
• You are not saying the name exactly
as it appears on your device. Say the
first and last name of the contact
exactly as it appears on your device.
Spell out any abbreviations in the
name.
• The name contains special characters,
for example *, - or +. Rename the
contact on your device or use the
touchscreen to select and call the
contact.
Why does the system not
understand foreign names of
contacts in the phonebook on my
device?
• The system applies phonetic
pronunciation rules of the selected
language to the names of contacts in
the phonebook on your device. Select
the name of the contact on the
touchscreen and use the Hear it option
to get an idea of how the system
expects you to pronounce it.
Why do the system voice prompts
and the pronunciation of some
words not seem accurate?
• The system uses text-to-speech
technology and a synthetically
generated voice rather than a
pre-recorded human voice.
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2024 Edge (CDQ) Canada/United States of America, enUSA, Edition date: 202306, DOM
Voice Interaction

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