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Customer Assistance

FORD MOTOR COMPANY

WORLDWIDE DIRECT MARKET OPERATIONS

1555 Fairlane Drive

Fairlane Business Park #3

Allen Park, Michigan 48101

U.S.A.

Telephone: (313) 594-4857

FAX: (313) 390-0804

If you are in another foreign country, contact the nearest Ford

dealership. If the dealership employees cannot help you, they can direct

you to the nearest Ford affiliate office.

If you buy your vehicle in North America and then relocate outside of

the U.S. or Canada, register your vehicle identification number (VIN) and

new address with Ford Motor Company Worldwide Direct Market

Operations.

ORDERING ADDITIONAL OWNER’S LITERATURE

To order the publications in this portfolio, contact Helm, Incorporated at:

HELM, INCORPORATED

P.O. Box 07150

Detroit, Michigan 48207

Or call:

For a free publication catalog, order toll free: 1-800-782-4356

Monday-Friday 8:00 a.m. - 6:00 p.m. EST

(Items in this catalog may be purchased by credit card holders only.)

Obtaining a French owner’s guide

French Owner’s Guides can be obtained from your dealer or by writing to

Ford Motor Company of Canada, Limited, Service Publications, P.O. Box

1580, Station B, Mississauga, Ontario L4Y 4G3.

IN CALIFORNIA (U.S. ONLY)

California Civil Code Section 1793.2(d) requires that, if a manufacturer

or its representative is unable to repair a motor vehicle to conform to the

vehicle’s applicable express warranty after a reasonable number of

attempts, the manufacturer shall be required to either replace the

vehicle with one substantially identical or repurchase the vehicle and

reimburse the buyer in an amount equal to the actual price paid or

payable by the consumer (less a reasonable allowance for consumer

use). The consumer has the right to choose whether to receive a refund

or replacement vehicle.

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2003 Explorer (exp)

Owners Guide (post-2002-fmt)

USA English (fus)

Customer Assistance

California Civil Code Section 1793.22(b) presumes that the manufacturer

has had a reasonable number of attempts to conform the vehicle to its

applicable express warranties if, within the first 18 months of ownership

of a new vehicle or the first 29,000 km (18,000 miles), whichever occurs

first:

1. Two or more repair attempts are made on the same nonconformity

likely to cause death or serious bodily injury OR

2. Four or more repair attempts are made on the same nonconformity (a

defect or condition that substantially impairs the use, value or safety of

the vehicle) OR

3. The vehicle is out of service for repair of nonconformities for a total of

more than 30 calendar days (not necessarily all at one time)

In the case of 1 or 2 above, the consumer must also notify the

manufacturer of the need for the repair of the nonconformity at the

following address:

Ford Motor Company

16800 Executive Plaza Drive

Mail Drop 3NE-B

Dearborn, MI 48126

REPORTING SAFETY DEFECTS (U.S. ONLY)

If you believe that your vehicle has

a defect which could cause a crash

or could cause injury or death, you

should immediately inform the National Highway Traffic Safety

Administration (NHTSA) in addition to notifying Ford Motor Company.

If NHTSA receives similar complaints, it may open an investigation, and

if it finds that a safety defect exists in a group of vehicles, it may order a

recall and remedy campaign. However, NHTSA cannot become involved

in individual problems between you, your dealer, or Ford Motor

Company.

To contact NHTSA, you may either call the Auto Safety Hotline toll-free

at 1–800–424–9393 (or 366–0123 in the Washington D.C. area) or write

to:

NHTSA

U.S. Department of Transportation

Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from

the Hot-line.

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2003 Explorer (exp)

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Customer Assistance -> ORDERING ADDITIONAL OWNER?S LITERATURE for Your Ford Explorer SUV Third Generation (2002-2005)

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