Get Roadside Emergencies -> ROADSIDE ASSISTANCE Guide for Ford Explorer SUV Fifth Generation (2005-2011)

Roadside Emergencies

ROADSIDE ASSISTANCE

Getting roadside assistance

To fully assist you should you have a vehicle concern, Ford Motor

Company offers a complimentary roadside assistance program. This

program is separate from the New Vehicle Limited Warranty. The service

is available:

• 24-hours, seven days a week

• for the coverage period listed on the Roadside Assistance Card

included in your Owner Guide portfolio.

Roadside assistance will cover:

• a flat tire change with a good spare (except vehicles that have been

supplied with a tire inflation kit)

• battery jump start

• lock-out assistance (key replacement cost is the customer’s

responsibility)

• fuel delivery – Independent Service Contractors, if not prohibited by

state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of

gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel

delivery service is limited to two no-charge occurrences within a

12-month period.

• winch out – available within 100 feet (30.5 meters) of a paved or

county maintained road, no recoveries.

• towing – Ford/Mercury/Lincoln eligible vehicle towed to an authorized

dealer within 35 miles (56 km) of the disablement location or to the

nearest authorized dealer. If a member requests to be towed to an

authorized dealer more than 35 miles (56 km) from the disablement

location, the member shall be responsible for any mileage costs in

excess of 35 miles (56 km).

Trailers shall be covered up to $200 if the disabled eligible vehicle

requires service at the nearest authorized dealer. If the trailer is disabled,

but the towing vehicle is operational, the trailer does not qualify for any

roadside services.

Canadian customers refer to your Customer Information Guide

for information on:

• coverage period

• exact fuel amounts

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Roadside Emergencies

• towing of your disabled vehicle

• emergency travel expense reimbursement

• travel planning benefits

In Canada, for uninterrupted Roadside Assistance coverage, you may

purchase extended coverage prior to your Basic Warranty’s Roadside

Assistance expiring. For more information and enrollment, contact

1-877-294-2582 or visit our website at www.ford.ca.

Using roadside assistance

Complete the roadside assistance identification card and place it in your

wallet for quick reference. In the United States, this card is found in the

Owner Guide portfolio in the glove compartment. In Canada, the card is

found in the Customer Information Guide in the glove compartment.

U.S. Ford, Mercury and Lincoln vehicle customers who require Roadside

Assistance, call 1-800-241-3673.

Canadian customers who require roadside assistance, call

1-800-665-2006.

If you need to arrange roadside assistance for yourself, Ford Motor

Company will reimburse a reasonable amount for towing to the nearest

dealership within 35 miles (56 km). To obtain reimbursement

information, U.S. Ford, Mercury and Lincoln vehicle customers call

1-800-241-3673. Customers will be asked to submit their original

receipts.

Canadian customers who need to obtain reimbursement information, call

1-800-665-2006.

HAZARD FLASHER CONTROL

The hazard flasher is located on the

steering column, just behind the

steering wheel. The hazard flashers

will operate when the ignition is in

any position or if the key is not in

the ignition.

Press in the flasher control and all

front and rear direction signals will

flash. Press the flasher control again

to turn them off. Use it when your

vehicle is disabled and is creating a

safety hazard for other motorists.

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USA (fus)

Roadside Emergencies -> ROADSIDE ASSISTANCE for Your Ford Explorer SUV Fifth Generation (2005-2011)

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Roadside Emergencies