SYNC? -> General Information for Your Ford Fusion 4 Door Second Generation (2013-2020)

SYNC  
GENERAL INFORMATION  
E198355  
Use the advanced voice recognition  
system.  
SYNC is an in-vehicle communications  
system that works with your  
Bluetooth-enabled cellular phone and  
portable media player. This allows you to:  
Charge your USB device (if your device  
supports this).  
*These features are not available in all  
Make and receive calls.  
Access and play music from your  
portable music player.  
markets and may require activation.  
Available AppLink enabled apps vary by  
market.  
Use 911 Assist and applications, such  
as Spotify and Glympse, via SYNC  
AppLink.*  
Make sure that you review your device's  
manual before using it with SYNC.  
Access phonebook contacts and music  
using voice commands.  
Support  
Stream music from your connected  
phone.  
The SYNC support team is available to  
help you with any questions you cannot  
answer on your own.  
Text message.  
Monday-Saturday, 8:30am-9:00pm EST.  
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SYNC™  
Sunday, 10:30am-7:30pm EST.  
When using SYNC:  
Do not operate playing devices if the  
power cords or cables are broken, split  
or damaged. Place cords and cables  
out of the way, so they do not interfere  
with the operation of pedals, seats,  
compartments or safe driving abilities.  
In the United States, call 1-800-392-3673.  
In Canada, call 1-800-565-3673.  
Times are subject to change due to  
holidays.  
SYNC Owner Account  
Do not leave playing devices in your  
vehicle during extreme conditions as it  
could cause them damage. See your  
device's manual for further information.  
Why do I need a SYNC owner account?  
Essential for keeping up with the latest  
software downloads available for  
SYNC.  
Do not attempt to service or repair the  
system. See an authorized dealer.  
Access to customer support for any  
questions you may have.  
Privacy Information  
Driving Restrictions  
When a cellular phone is connected to  
SYNC, the system creates a profile within  
your vehicle that is linked to that cellular  
phone. This profile is created in order to  
offer you more cellular features and to  
operate more efficiently. Among other  
things, this profile may contain data about  
your cellular phone book, text messages  
(read and unread), and call history,  
including history of calls when your cellular  
phone was not connected to the system.  
In addition, if you connect a media device,  
the system creates and retains an index of  
supported media content. The system also  
records a short development log of  
approximately 10 minutes of all recent  
system activity. The log profile and other  
system data may be used to improve the  
system and help diagnose any problems  
that may occur.  
For your safety, certain features are  
speed-dependentandrestrictedwhenyour  
vehicle is traveling over 3 mi (5 km).  
Safety Information  
WARNING  
Driving while distracted can result in  
loss of vehicle control, crash and  
injury. We strongly recommend that  
you use extreme caution when using any  
device that may take your focus off the  
road. Your primary responsibility is the safe  
operation of your vehicle. We recommend  
against the use of any hand-held device  
while driving and encourage the use of  
voice-operated systems when possible.  
Make sure you are aware of all applicable  
local laws that may affect the use of  
electronic devices while driving.  
The cellular profile, media device index,  
and development log will remain in the  
vehicle unless you delete them and are  
generally accessible only in the vehicle  
when the cellular phone or media player  
is connected. If you no longer plan to use  
the system or the vehicle, we recommend  
you perform a Master Reset to erase all  
stored information.  
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