2020 Ford Kuga SUV eCall -> eCall Troubleshooting User Manual
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eCall -> eCall Troubleshooting for Your Ford Kuga SUV Third Generation (2019-2026)

eCall  
The system has a backup battery and  
CHANGING THE BACKUP  
BATTERY  
indicates when it needs to be changed. We  
recommend that you have the battery  
changed by an authorized dealer.  
ECALL – TROUBLESHOOTING  
ECALL – INFORMATION MESSAGES  
Message  
Description  
Emergency call system  
malfunction Service  
required  
The system has malfunctioned. Have your vehicle checked  
as soon as possible.  
43  
Kuga (CTD) Vehicles Built From: 22-06-2021, CG3851en enGBR, Edition date: 202104, First-Printing  

Related Topics

Introduction
Acknowledgments About This Manual Symbols Glossary Replacement Parts Recommendation Mobile Communications Equipment
Data Privacy
Service Data Event Data Settings Data Connected Vehicle Data Mobile Device Data Emergency Call System Data
Environment
Protecting the Environment
At a Glance
Instrument Panel
Child Safety
Child Safety Precautions Booster Seats Child Safety Locks Vehicles With Mechanical Child Proof Locks
Seatbelts
Fastening the Seatbelts Seatbelt Height Adjustment Seatbelt Reminder
Supplementary Restraints System
Principle of Operation Driver Airbag Passenger Airbag Switching the Passenger Airbag On and Off Side Airbags Driver Knee Airbag Side Curtain Airbags
Pedestrian Protection
Pedestrian Alert System
eCall
What Is eCall Emergency Call Manually Making an Emergency Call Emergency Call Indicators Changing the Backup Battery
Keys and Remote Controls
Remote Control Limitations Removing the Key Blade Locating Your Vehicle Changing the Remote Control Battery Replacing a Lost Key or Remote Control Programming the Remote Control Keys and Remote Controls Troubleshooting
MyKey
Principle of Operation MyKey Settings Creating a MyKey Vehicles With 4.2 Inch Instrument Cluster Display Screen Programming a MyKey Vehicles With 4.2 Inch Instrument Cluster Display Screen Clearing All MyKeys Vehicles With 4.2 Inch Instrument Cluster Display Screen Checking MyKey System Status Vehicles 4.2 Inch Instrument Cluster Display Screen Using MyKey With Remote Start Systems MyKey Troubleshooting
Doors and Locks
Locking and Unlocking
Keyless Entry
Keyless Entry Limitations Keyless Entry Settings Locking and Unlocking the Doors Using Keyless Entry Keyless Entry Troubleshooting
Liftgate
Manual Liftgate Power Liftgate
Security
Passive Anti-Theft System Anti-Theft Alarm Vehicles With: Integral Battery and Interior Sensor
Steering Wheel
Adjusting the Steering Wheel Audio Control Voice Control Cruise Control Vehicles With: Adaptive Cruise Control With Lane Centering Information Display Control Vehicles With and Without: Head Up Display Heated Steering Wheel
Wipers and Washers
Autowipers Windshield Washers Vehicles With: SYNC 3 Rear Window Wiper and Washers Headlamp Washers
Lighting
General Information Lighting Control Autolamps Instrument Lighting Dimmer Headlamp Exit Delay Daytime Running Lamps Glare-Free High Beam Front Fog Lamps Rear Fog Lamps Headlamp Leveling Adaptive Headlamps Direction Indicators Interior Lamps Ambient Lighting
Automatic High Beam Control
What Is Automatic High Beam Control Switching Automatic High Beam Control On and Off Automatic High Beam Control Indicators Overriding Automatic High Beam Control
Windows and Mirrors
Power Windows Global Opening and Closing Exterior Mirrors Interior Mirror Sun Visors Moonroof
Instrument Cluster
Gauges Vehicles With: 6.5 Inch Instrument Cluster Display Screen Warning Lamps and Indicators Audible Warnings and Indicators
Information Displays
General Information Personalized Settings Information Messages Head Up Display
Remote Start
What Is Remote Start Remote Start Limitations Enabling Remote Start Remotely Starting and Stopping the Vehicle Remote Start Settings Vehicles Without: Heated Steering Wheel
Climate Control
Identifying the Climate Control Unit Switching Climate Control On and Off Switching Recirculated Air On and Off Switching Air Conditioning On and Off Switching the Heated Rear Window On and Off Setting the Blower Motor Speed Setting the Temperature Directing the Flow of Air Climate Control Troubleshooting
Interior Air Quality
What Is the Cabin Air Filter Locating the Cabin Air Filter Replacing the Cabin Air Filter
Seats
Sitting in the Correct Position Head Restraints Manual Seats Power Seats Memory Function Rear Seats Heated Seats Rear Occupant Alert System What is the Rear Occupant Alert System Switching Rear Occupant Alert System On and Off Rear Occupant Alert System Indicators
Auxiliary Power Points
Wireless Accessory Charger
Storage Compartments
Overhead Console Rear Seat Armrest
Starting and Stopping the Engine
Starting and Stopping the Engine
Fuel and Refueling
Fuel and Refueling Precautions Fuel Quality Locating the Fuel Filler Funnel Running Out of Fuel Refueling Fuel Consumption Regulations Fuel Consumption Figures Fuel and Refueling ? Troubleshooting
Engine Emission Control
Catalytic Converter Selective Catalytic Reductant System Vehicles With 6.5 Inch Instrument Cluster Display Screen 12.3 Inch Instrument Cluster Display Screen Gasoline Particulate Filter Diesel Particulate Filter
High Voltage Battery
General Information Charging the High Voltage Battery Plug-In Hybrid Electric Vehicle
Transmission
Manual Transmission Automatic Transmission Excluding: Hybrid Electric Vehicle Plug-In Hybrid Electric Vehicle Automatic Transmission Hybrid Electric Vehicle ?Plug In Hybrid Electric Vehicle
All Wheel Drive
Using All Wheel Drive
Brakes
General Information Hints on Driving With Anti-Lock Brakes Electric Parking Brake Manual and Automatic Transmission Hill Start Assist Auto Hold
Traction Control
Principle of Operation Using Traction Control
Stability Control
Principle of Operation Using Stability Control
Parking Aids
Principle of Operation Rear and Front Parking Aid Side Sensing System Active Park Assist - Manual Transmission Rear View Camera
Cruise Control
What Is Cruise Control Switching Cruise Control On and Off Canceling and Resuming the Set Speed Resuming the Set Speed Cruise Control Indicators
Adaptive Cruise Control
How Does Adaptive Cruise Control Work How Does Adaptive Cruise Control With Stop and Go Work What Is Adaptive Cruise Control With Lane Centering What Is Intelligent Adaptive Cruise Control Adaptive Cruise Control Precautions Vehicles With Adaptive Cruise Control With Lane Centering Adaptive Cruise Control Limitations Vehicles With Adaptive Cruise Control With Lane Centering Switching Adaptive Cruise Control On and Off Vehicles With: Adaptive Cruise Control Setting the Adaptive Cruise Control Speed Vehicles With: Adaptive Cruise Control Setting the Adaptive Cruise Control Gap Canceling the Set Speed Resuming the Set Speed Vehicles With Adaptive Cruise Control Overriding the Set Speed Adaptive Cruise Control Indicators Vehicles With: Adaptive Cruise Control With Lane Centering and Intelligent Switching From Adaptive Cruise Control to Cruise Control Vehicles With: SYNC 3 Switching Lane Centering On and Off Switching Intelligent Mode On and Off Vehicles With: SYNC 3 Adjusting the Set Speed Tolerance Vehicles With SYNC 3 Adaptive Cruise Control Troubleshooting
Driving Aids
Intelligent Speed Limiter Vehicles Without and With Lane Centering Driver Alert Lane Keeping System Blind Spot Information System Cross Traffic Alert Traffic Sign Recognition Vehicles With 4.2 Inch Instrument Cluster Display Screen Speed Sign Recognition Vehicles With 4.2 Inch Instrument Cluster Display Screen Wrong Way Alert Vehicles With 4.2 Inch Instrument Cluster Display Screen Eco Vehicles With 4.2 Inch Instrument Cluster Display Screen Pre-Collision Assist Vehicles With 4.2 Inch Instrument Cluster Display Screen
Drive Mode Control
What Is Drive Mode Control Selecting a Drive Mode Plug-In Hybrid Electric Vehicle Drive Modes
Efficient Drive Mode
What Is Efficient Drive Mode Switching Efficient Drive Mode On and Off Vehicles With 4.2 Inch Instrument Cluster Display Screen Displaying the Efficient Drive Mode Vehicles With 4.2 Inch Instrument Cluster Display Screen Trip Summary Efficient Drive Mode Indicators
Local Hazard Information
What Is Local Hazard Information Local Hazard Information Precautions Enabling Local Hazard Information Checking Local Hazard Information Status Vehicles With 4.2 Inch Instrument Cluster Display Screen
Load Carrying
General Information Luggage Anchor Points Rear Under Floor Storage Cargo Nets Luggage Covers Roof Racks and Load Carriers Dog Guard
Towing
Towing a Trailer Trailer Sway Control Tow Ball Vehicles With Detachable Tow Ball Towing the Vehicle on Four Wheels Manual Transmission
Driving Hints
Reduced Engine Performance Economical Driving Cold Weather Precautions Preconditioning Your Vehicle for Cold Weather Driving Plug In Hybrid Electric Vehicle Breaking-In Floor Mats
Roadside Emergencies
Hazard Flashers Fuel Shutoff Jump Starting the Vehicle Excluding Full Hybrid Electric Vehicle plug-In Hybrid Electric Vehicle Transporting the Vehicle Towing Points
Crash and Breakdown Information
Post Impact Braking
Fuses
Fuse Box Locations Fuse Specification Chart Changing a Fuse
Maintenance
General Information Opening and Closing the Hood Under Hood Overview 1.5L EcoBlue Engine Oil Check Oil Change Indicator Reset 1.5L EcoBoost,Full Hybrid Electric Vehicle, Plug-In Hybrid Electric Vehicle Engine Coolant Check Automatic Transmission Fluid Check Brake Fluid Check Clutch Fluid Check Changing the 12V Battery Adjusting the Headlamps Washer Fluid Check Checking the Wiper Blades Changing a Bulb
Vehicle Care
Cleaning the Exterior,Windows and Wiper Blades Cleaning the Interior Repairing Minor Paint Damage Cleaning the Wheels Body Styling Kits
Wheels and Tires
General Information Tire Sealant and Inflator Kit Tire Care Using Summer and Winter Tires Using Snow Chains Tire Pressure Monitoring System Changing a Road Wheel Tire Pressures Lug Nuts
Capacities and Specifications
Vehicle Dimensions Towbar Dimensions Vehicle Identification Plate Vehicle Identification Number Excluding Full Hybrid Electric Vehicle,Plug-In Hybrid Electric Vehicle Capacities and Specifications 1.5L EcoBlue Bulb Specification Chart
Connected Vehicle
What Is a Connected Vehicle Connected Vehicle Requirements and Limitations Connecting the Vehicle to a Mobile and Wi-fi Network Connected Vehicle Troubleshooting Vehicles With: Modem
Vehicle Wi-Fi Hotspot
Creating a Vehicle Wi-Fi Hotspot Changing the Vehicle Wi-Fi Hotspot Name or Password
Audio System
General Information Audio Unit Digital Radio Connecting a Bluetooth? Device Vehicles With: SYNC 2.5 Streaming Bluetooth Audio Vehicles With: SYNC 2.5 Playing Media From a USB Device Vehicles With SYNC 2.5 USB Port Apps Vehicles With SYNC 2.5 Using Voice Recognition Vehicles With SYNC 2.5
SYNC 3
General Information Using Voice Recognition Entertainment Phone Navigation Electric Vehicle Information Apps Settings

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