Get Specifications, Consumer information and Reporting safety defects -> Consumer assistance (U.S. only) Guide for Kia Rio 4 Door Third Generation (2017-2023)

Specifications, Consumer information, Reporting safety defects

CONSUMER ASSISTANCE (U.S. ONLY)

Roadside Assistance is provided on all new current

model year Kia Vehicles from the date the vehicle is deliv-

ered to the first retail buyer or otherwise put into use (in-

service date), whichever is earlier, for a period of 60

months or 60,000 miles, whichever is earlier, subject to

the terms, conditions and exclusions set forth in the Kia

Warranty and Consumer Information Manual applicable

to your model year vehicle.

Emergency roadside assistance

Kia's toll free Roadside Assistance hot line is staffed 24

hours a day, 365 days a year and is accessible by dialing

1-800-333-4Kia (4542).

Please note that you must provide your Vehicle

Identification Number (VIN) to verify coverage at the time

of your call. The VIN can be found on the dash of your

vehicle on the driver’s side, on the door jamb of the dri-

ver’s door, your vehicle’s registration or proof of insur-

ance card.

KMA reserves the right to limit or deny services or other

benefits to any owner or driver when, in KMA's judgment,

the claims and/or service requests are excessive in fre-

quency or type of occurrence.

Toll free consumer assistance

Kia's toll-free Consumer Assistance hot line is staffed

from 5:00 AM to 6:00 PM PST, Monday through Friday

and is accessible by dialing 1-800-333-4Kia (4542).

For more information regarding assistance available,

please refer to your Kia Warranty & Consumer

Information Manual.

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Specifications, Consumer information, Reporting safety defects

Kia utilizes a network of over 30,000 roadside assistance

Trip interruption

providers. Should you accidentally run out of fuel, require

a battery jump, or need help changing a tire, a Kia

Roadside Assistance Representative will dispatch some-

one to deliver a small quantity of gas, change a flat tire

with your inflated spare, or arrange a battery jump to

allow you to proceed to your destination. We have access

to a network of over 10,000 locksmiths to help you should

you become locked out of your Kia.

Trip interruption expense benefits are provided in the

event that a warranty-related disablement occurs more

than 150 miles from your home, and the repairs require

more than 24 hours to complete. Reasonable reimburse-

ment is included for meals, lodging, or rental car expens-

es. Trip interruption coverage is limited to $100 per day

subject to a three day maximum limit per incident. You

must contact the Kia Roadside Assistance Center to

obtain pre-authorization of expenses. Once the Kia

Roadside Assistance Center gives authorization for trip

interruption benefits, they will assist you in making the

necessary arrangements. Insurance deductibles,

expenses, and claims paid by your insurance company or

other providers are not eligible for reimbursement.

In the event that mechanical difficulty renders your vehi-

cle undriveable due to a warranty-related concern, Kia’s

Roadside Assistance Representative will arrange to

transport your vehicle to the nearest Kia dealer or to an

alternative service location.

Your vehicle must be accessible to our dispatch transport

vehicle, as determined by our driver, to receive this service.

Fleet vehicles are excluded from reimbursement under

Kia’s Trip Interruption Policy.

✽

NOTICE

Roadside Assistance benefits are not available for any

Kia vehicle that has ever been or should be issued a “sal-

vage” title or similar “branded” title under any state’s

law or has been declared a “total loss” or equivalent by

a financial institution or insurance company.

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Specifications, Consumer information, Reporting safety defects

1. The fuel specified for your vehicle may be unavailable.

Registering your vehicle in a foreign country

If other than the specified fuel is used, it could cause

damage to the engine, the fuel injection system, and

other fuel-related parts which may not be covered

under your New Vehicle Emissions Limited Warranty.

If you plan to register your vehicle in a foreign country,

you should confirm that it conforms to the regulations in

that country. Even if you successfully register the vehicle

in a foreign country, you may experience the following

problems and should therefore consider the possibility of

having to deal with them:

2. We must, therefore, clearly state that when you leave

the country in which you purchased your Kia new and

use of fuel other than the specified fuel are not subject

to manufacturer’s warranty. Because vehicles like

yours may not be marketed in the new country of reg-

istration, parts, servicing techniques and tools neces-

sary to maintain and repair your vehicle may be

unavailable.

Even if vehicles like yours are sold there, mechanical

specifications required by the government may vary

enough from the country of purchase to cause addi-

tional problems.

3. There may not be an Authorized Kia Dealer in the area

in which you plan to register your vehicle. You may

additionally experience difficulty in obtaining services

in a foreign country for any number of reasons.

Further, we cannot assume any responsibility for prob-

lems that result from unsatisfactory service or lack of

service outside of the United States.

9 14

Specifications, Consumer information and Reporting safety defects -> Consumer assistance (U.S. only) for Your Kia Rio 4 Door Third Generation (2017-2023)

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