2011-2017 Mercedes B Class SUV Introduction -> Operating safety User Manual
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Introduction -> Operating safety for Your Mercedes B Class SUV Second Generation (2011-2017)

defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Customer Assistance Center
Mercedes-Benz USA, LLC
3 Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
Always bring the Maintenance Booklet with you
when taking the vehicle to an authorized
Mercedes-Benz Center. Your customer service
advisor will enter every service into your Main-
tenance Booklet on your behalf.
Roadside Assistance
The Mercedes-Benz Roadside Assistance Pro-
gram offers technical help in the event of a
breakdown. Calls to the toll-free Roadside Assis-
tance Hotline are answered by our agents 24
hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100(Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance Program
brochure (USA) or the "Roadside Assistance"
section in the Service and Warranty Booklet
(Canada). You will find both in the vehicle docu-
ment wallet.
Change of address or change of own-
ership
In the event of a change of address, please send
us the "Notification of Address Change" in the
Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in contact-
ing you in a timely manner should the need arise.
If you sell your Mercedes, please leave all liter-
ature in the vehicle so that it is available to the
next owner.
If you have purchased a used car, please send us
the "Notification of Used Car Purchase" in the
Service and Warranty Booklet or simply call the
Mercedes-Benz Customer Assistance Center
(USA) at the hotline number
1-800-FOR-MERCedes (1-800-367-6372) or
Customer Service (Canada) at 1-800-387-0100.
Vehicle operation outside the USA
If you drive your vehicle abroad, please note that
service facilities or replacement parts may not
be immediately available.
Some Mercedes-Benz models are available for
delivery in Europe through our European Deliv-
ery Program. Please consult an authorized
Mercedes-Benz Center for further information,
or write to the following address:
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
Operating safety
Important safety notes
Important safety notes
G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop.
G
WARNING
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as inten-
ded and/or jeopardize the operating safety of
the vehicle. There is an increased risk of an
accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
24
Operating safety
Introduction
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop.
!
There is a risk of damage to the vehicle if:
R
the vehicle becomes stuck, e.g. on a high
curb or an unpaved road
R
you drive too fast over an obstacle, e.g. a
curb, speed bumps or a pothole in the road
R
a heavy object strikes the underbody or
parts of the chassis
In situations like this, the body, the under-
body, chassis parts, wheels or tires could be
damaged without the damage being visible.
Components damaged in this way can unex-
pectedly fail or, in the case of an accident, no
longer withstand the strain they are designed
to.
In such situations, have the vehicle checked
and repaired immediately at a qualified spe-
cialist workshop. If on continuing your jour-
ney you notice that driving safety is impaired,
pull over and stop the vehicle immediately,
paying attention to road and traffic condi-
tions. In such cases, consult a qualified spe-
cialist workshop.
Danger of electric shock
G
DANGER
The vehicle's high-voltage electrical system is
under high voltage. If you modify components
in the vehicle's high-voltage electrical system
or touch damaged components, you may be
electrocuted. The components in the vehi-
cle's high-voltage electrical system may be
damaged in an accident, although the damage
is not visible. There is a risk of fatal injury.
Following an accident, do not touch any high-
voltage components and never modify the
vehicle's high-voltage electrical system. Have
the vehicle towed away after an accident and
the vehicle's high-voltage electrical system
checked by a qualified specialist workshop.
All of the vehicle's high-voltage electrical sys-
tem components are marked with yellow warn-
ing stickers which warn you about high voltages.
The cables of the vehicle's high-voltage electri-
cal system are orange.
When towing a vehicle after an accident, be sure
to observe the following sections:
R
Transporting the vehicle (Y page 254)
R
Towing the vehicle with the front axle raised
(Y page 253)
R
Towing a vehicle with both axles on the
ground (Y page 253)
Read the important safety instructions on tow-
ing away (Y page 251).
The ignition must be switched off when carrying
out general tasks, such as changing bulbs or
checking the coolant level.
Automatic switching off of the vehicle's
high-voltage electrical system
If the restraint systems are activated during an
accident, the vehicle's high-voltage electrical
system is automatically deactivated.
This is to ensure that you do not come into con-
tact with high voltage.
Automatic protection from switching
on of the vehicle's high-voltage electri-
cal system
The vehicle's high-voltage electrical system is
not activated when the vehicle is started if:
R
a serious electrical insulation malfunction is
detected in the vehicle's high-voltage electri-
cal system
R
an electrical connection in the vehicle's high-
voltage electrical system is disconnected
Operating safety
25
Introduction
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Automatic switching off of the charging
process
The charging process is deactivated automati-
cally if:
R
the high-voltage battery is fully charged
The charging process is interrupted automati-
cally if:
R
a serious electrical insulation malfunction is
detected in the vehicle's high-voltage electri-
cal system
R
an electrical connection in the vehicle's high-
voltage electrical system is disconnected
High-voltage switch-off device
!
The high-voltage system must only be
switched off at vehicle standstill by specially
trained service engineers. Otherwise the
high-voltage system may be damaged.
Your vehicle is equipped with a high-voltage
switch-off device : which can be used to
switch off the vehicle's high-voltage electrical
system.
Mobile phone antenna
!
It is not permitted to retrofit a mobile phone
antenna.
Trailer tow hitch
!
Retrofitting a trailer tow hitch is not permis-
sible.
Warning
Vehicles with an electric motor generate much
less driving noise than vehicles with internal
combustion engines. As a result, your vehicle
may not be heard by other road users until it is
very close to them, or it may not be heard at all.
This is particularly the case if other road users
have not yet seen your vehicle but are instead
relying on hearing. Drive with particular care,
allowing for the possibility that other road users
may behave unpredictably.
The vehicle is equipped with a sound generator.
The sound generator is activated so that other
road users can hear your vehicle better. The
sound generator is activated at speeds of under
20 mph (30 km/h) and switches off automati-
cally at higher speeds.
Declarations of conformity
USA: "The wireless devices of this vehicle com-
ply with Part 15 of the FCC Rules. Operation is
subject to the two following two conditions: 1)
These devices may not cause harmful interfer-
ence, and 2) These devices must accept any
interference received, including interference
that may cause undesired operation. Changes
or modifications not expressly approved by the
party responsible for compliance could void the
user’s authority to operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the fol-
lowing two conditions: (1) These devices may
not cause interference, and (2) These devices
must accept any interference, including inter-
ference that may cause undesired operation of
the device."
Diagnostics connection
The diagnostics connection is only intended for
the connection of diagnostic equipment at a
qualified specialist workshop.
G
WARNING
If you connect equipment to a diagnostics
connection in the vehicle, it may affect the
operation of vehicle systems. As a result, the
operating safety of the vehicle could be affec-
ted. There is a risk of an accident.
Only connect equipment to a diagnostics con-
nection in the vehicle, which is approved for
your vehicle by Mercedes-Benz.
26
Operating safety
Introduction
G
WARNING
Objects in the driver's footwell can restrict the
pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle is
jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
!
If equipment on the diagnostics connection
is used, the starter battery may discharge.
Qualified specialist workshop
An authorized Mercedes-Benz Center is a quali-
fied specialist workshop. It has the necessary
specialist knowledge, tools and qualifications to
correctly carry out the work required on your
vehicle. This is especially the case for work rel-
evant to safety.
Observe the notes in the Maintenance Booklet.
Always have the following work carried out at an
authorized Mercedes-Benz Center:
R
work relevant to safety
R
service and maintenance work
R
repair work
R
alterations, installation work and modifica-
tions
R
work on electronic components
R
work on the drive system
Correct use
If you remove any warning stickers, you or oth-
ers could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when driving
your vehicle:
R
the safety notes in this manual
R
technical data for the vehicle
R
traffic rules and regulations
R
laws and safety standards pertaining to motor
vehicles
Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to contact
an authorized Mercedes-Benz Center immedi-
ately to have the problem diagnosed and recti-
fied. If the problem is not resolved to your sat-
isfaction, please discuss the problem again with
an authorized Mercedes-Benz Center or, if nec-
essary, contact us at one of the following
addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
3 Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Customer Relations Department
Mercedes-Benz Canada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9
Reporting safety defects
USA only:
The following text is reproduced as required of
all manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
National Traffic and Motor Vehicle Safety Act of
1966.
If you believe that your vehicle has a defect
which could cause a crash or could cause injury
or death, you should immediately inform the
National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Mercedes-Benz
USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may order
a recall and remedy campaign. However, NHTSA
cannot become involved in individual problems
between you, your dealer, or Mercedes-Benz
USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
; or write to: Administrator,
NHTSA, 400 Seventh Street, SW., Washington,
DC 20590.
Operating safety
27
Introduction
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