Get Stowage and features Guide for Mercedes B Class SUV Second Generation (2011-2017)

Loading guidelines

WARNING

If objects, luggage or loads are not secured or

not secured sufficiently, they could slip, tip

over or be flung around and thereby hit vehicle

occupants. There is a risk of injury, particu-

larly in the event of sudden braking or a sud-

den change in direction.

Always store objects so that they cannot be

flung around. Secure objects, luggage or

loads against slipping or tipping before the

journey.

The handling characteristics of a laden vehicle

are dependent on the distribution of the load

within the vehicle.

Observe the following notes on loading and

transporting a load:

Never exceed the maximum permissible

gross vehicle mass or the gross axle weight

rating for the vehicle (including occupants).

The values are specified on the vehicle iden-

tification plate on the B-pillar of the driver's

door.

The cargo compartment is the preferred place

to carry objects.

Position heavy loads as far forwards as pos-

sible and as low down in the cargo compart-

ment as possible.

The load must not protrude above the upper

edge of the seat backrests.

Always place the load against the rear or front

seat backrests. Make sure that the seat

backrests are securely locked into place.

Always place the load behind unoccupied

seats if possible.

Use the cargo tie-down rings and the parcel

nets to transport loads and luggage.

Use cargo tie-down rings and fastening mate-

rials appropriate for the weight and size of the

load.

Hook in the cargo net when loading.

The maximum load capacity of the stowage

well under the cargo compartment floor is

55 lbs (25 kg).

Secure the load with sufficiently strong and

wear-resistant tie-downs. Pad sharp edges for

protection.

Do not position the load on one part of the

folding cargo compartment floor only. The

maximum load capacity of the folding cargo

compartment floor is 220 lbs (100 kg). Dis-

tribute the weight evenly to avoid damaging

the cargo compartment floor. Place a solid

board under the load if necessary. Please

note that the load on the cargo compartment

floor will be increased when the load is lashed

down.

Stowage areas

Stowage spaces

Important safety notes

WARNING

If you transport objects in the vehicle interior

and these are not adequately secured, they

could slip or be flung around and thereby

strike vehicle occupants. In addition, cup

holders, open stowage spaces and mobile

phone brackets may not always be able to

hold the objects placed in them in the event of

an accident. There is a risk of injury, particu-

larly in the event of sharp braking or sudden

changes of direction.

Always stow objects in such a way that they

cannot be tossed about in these or similar

situations.

Always make sure that objects do not pro-

trude out of the stowage spaces, luggage

nets or stowage nets.

Ensure that closable stowage spaces are

shut before beginning your journey.

Always stow and secure heavy, hard, poin-

ted, sharp-edged, fragile or large objects in

the cargo compartment.

Observe the loading guidelines (Y page 207).

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Stowage and features

Stowage compartments in the front

Glove box

To open: pull handle : and open glove box

flap ;.

To close: fold glove box flap ; upwards until

it engages.

There is a pen holder at the top of the glove box

flap.

Eyeglasses compartment

To open: press marking :.

Make sure that the eyeglasses compartment is

always closed while the vehicle is in motion.

Stowage compartment in the front center

console

To open: press the marking on cover :.

Depending on the vehicle equipment, there

may be an ashtray in the center console

instead of a storage compartment.

Stowage compartment in front of the arm-

rest (vehicles with automatic transmis-

sion)

To open: press the marking on cover :.

You can remove the non-slip mat and the

insert for cleaning. When removing the insert

you will have to overcome some slight resist-

ance.

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Stowage areas

Stowage and features

Stowage compartment under the armrest

To open: on vehicles with movable armrests,

make sure that the armrest is in the rearmost

position.

Press button : and fold the armrest up.

Depending on the vehicle equipment, the arm-

rest can be moved backwards or forwards in a

longitudinal direction.

Depending on the vehicle's equipment, the fol-

lowing may be in the stowage compartment: a

multimedia connector unit with an SD card slot

and 2 USB ports, e.g. for use with an iPod

iPhone

or MP3 player; see the separate oper-

ating instructions.

Stowage compartment under the driver's

seat and front-passenger seat

WARNING

If you exceed the maximum load for the stow-

age compartment, the cover may not be able

to restrain the items. Items may be thrown out

of the stowage compartment and hit vehicle

occupants. There is a risk of injury, particu-

larly in the event of sudden braking or a sud-

den change in direction.

Never exceed the maximum permissible load

for the stowage compartment. Stow and

secure heavy objects in the cargo compart-

ment.

The maximum permissible load of the stowage

compartment is 2.6 lbs (1.2 kg).

To open: pull handle : up and fold cover ;

forwards.

Stowage space in the rear

Stowage compartment in the rear center

console

To open: pull down the top of stowage com-

partment : by the edge of the handle.

Depending on the vehicle's equipment,

there may be an open stowage space above

the stowage compartment.

Folding table

WARNING

If the folding table is folded out while the vehi-

cle is in motion, passengers can be thrown

against it, particularly in the event of an acci-

dent, heavy braking or a sudden change of

direction. There is a risk of injury.

Fold the folding table away before each jour-

ney.

Do not load the folding table with more than

the maximum permissible load of 4.4 lbs

(2 kg).

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209

Stowage and features

To fold out: pull folding table : up in the

direction of the arrow to the desired position.

To fold away: push folding table : down

onto the backrest.

Parcel nets

Stowage nets are located:

in the front-passenger footwell

on the back of the driver's and the front-

passenger seat

Observe the loading guidelines (Y page 207)

and the safety notes regarding stowage spaces

(Y page 207).

Folding backrest on the front-

passenger seat

WARNING

If the backrest of the front-passenger seat is

folded forward, rear seat passengers can

come in contact with parts of the seat mech-

anism. particularly in the event of an accident,

heavy braking or a sudden change of direc-

tion. There is a risk of injury.

If a passenger travels in the vehicle while the

front-passenger seat is folded forward, they

must sit in the rear seat behind the driver.

The backrest of the front-passenger seat can be

folded forwards to increase the cargo compart-

ment capacity.

Once you no longer need the backrest on the

front-passenger side to be used as a load sur-

face, fold the backrest back into place.

To fold forward: gently push the backrest

back.

Pull release handle : and fold the backrest

fully onto the seat cushion until it engages.

To fold back: gently push the backrest down

and pull release handle :.

Fold the seat backrest back until it engages.

Through-loading facility in the rear

To open: fold down seat armrest :.

Pull the center head restraint on the rear

bench seat into the uppermost position

(Y page 80).

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Stowage areas

Stowage and features

Slide locking mechanism = in the direction

of the arrow.

Swing flap ; fully to the side.

Flap ; is held open by a magnet.

To close: swing flap ; in the cargo compart-

ment back until it engages.

Fold armrest : up fully if necessary.

Observe the loading guidelines (Y page 207).

Cargo compartment enlargement

Important safety notes

WARNING

If the rear bench seat/rear seat and seat

backrest are not engaged they could fold for-

wards, e.g. when braking suddenly or in the

event of an accident.

The vehicle occupant would thereby be

pushed into the seat belt by the rear bench

seat/rear seat or by the seat backrest. The

seat belt can no longer offer the intended

level of protection and could even cause

injuries.

Objects or loads in the trunk/cargo com-

partment cannot be restrained by the seat

backrest.

There is an increased risk of injury.

Before every trip, make sure that the seat

backrests and the rear bench seat/rear seat

are engaged.

Before folding the backrest in the rear com-

partment forwards, make sure that the rear

compartment armrest and the cupholder are

folded in. They may otherwise be damaged.

Observe the loading guidelines (Y page 207).

The left-hand and right-hand rear seat backrests

can be folded forwards separately to increase

the cargo compartment capacity.

Folding the rear seat backrest forwards

and back

Folding the rear seat backrests forward

Fully insert the backrest head restraints if

necessary (Y page 81).

Move the driver's or front-passenger seat

forward if necessary.

Pull left-hand or right-hand release handle ;

of the seat backrest forwards.

Corresponding seat backrest : is released.

Fold backrest : forwards.

Move the driver's or front-passenger seat

back if necessary.

Folding the rear seat backrest back

Make sure that the seat belt does not

become trapped when folding the rear seat

backrest back. Otherwise, it could be dam-

aged.

Move the driver's or front-passenger seat

forward if necessary.

Fold seat backrest : back until it engages.

Red lock status indicator ; is no longer visi-

ble.

Stowage areas

211

Stowage and features

Adjust the head restraints if necessary

(Y page 81).

Move the driver's or front-passenger seat

back if necessary.

Securing loads

Cargo tie-down rings

General notes

Observe the following notes on securing loads:

Observe the loading guidelines (Y page 207).

Secure the load using the cargo tie-down

rings.

Distribute the load on the cargo tie-down

rings evenly.

Do not use elastic straps or nets to secure a

load, as these are only intended as an anti-slip

protection for light loads.

Do not route tie-downs across sharp edges or

corners.

Pad sharp edges for protection.

Cargo compartment

Cargo tie-down rings

Bag hook

WARNING

The bag hooks cannot restrain heavy objects

or items of luggage. Objects or items of lug-

gage could be flung around and thereby hit

vehicle occupants when braking or abruptly

changing directions. There is a risk of injury.

Only hang light objects on the bag hooks.

Never hang hard, sharp-edged or fragile

objects on the bag hooks.

The bag hook can bear a maximum load of

6.6lbs (3kg) and should not be used to secure

a load.

Bag hook

Cargo compartment cover

Important safety notes

WARNING

On its own, the cargo compartment cover

cannot secure or restrain heavy objects,

items of luggage and heavy loads. You could

be hit by an unsecured load during sudden

changes in direction, braking or in the event of

an accident. There is an increased risk of

injury or even fatal injury.

Always store objects so that they cannot be

flung around. Secure objects, luggage or

loads against slipping or tipping over, e.g. by

using tie downs, even if you are using the

cargo compartment cover.

When loading the vehicle, make sure that

you do not stack the load in the cargo com-

partment higher than the lower edge of the

side windows. Do not place heavy objects on

top of the cargo compartment cover.

When removing and installing the cargo

compartment cover, ensure that its end caps

do not scrape the light-colored parts of the

vehicle.

The cargo compartment cover is located behind

the rear bench seat backrest.

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Stowage areas

Stowage and features

Extending/retracting the cargo com-

partment cover

To extend: pull the cargo compartment cover

back by grab handle : and clip it into retain-

ers ; on the left and right.

To retract: unhook the cargo compartment

cover from retainers ; on the left and right

and guide it forwards by grab handle : until

it is fully retracted.

Installing/removing the cargo compart-

ment cover

To remove: make sure that the cargo com-

partment cover is rolled up.

Push in the end cap of cargo compartment

cover : in the direction of the arrow on the

right or left-hand side using grip = on the

lower edge.

Push cargo compartment cover : into oppo-

site anchorage ;.

Remove cargo compartment cover :

upwards.

To install: set cargo compartment cover :

on the right or left-hand side in anchorage ;.

Push in the opposite end cap of cargo com-

partment cover : and insert cargo compart-

ment cover : into opposite anchorage ;.

Cargo net

Important safety notes

WARNING

On its own, the cargo net cannot secure or

restrain heavy objects, items of luggage and

heavy loads. You could be hit by an unsecured

load during sudden changes in direction,

braking or in the event of an accident. There is

an increased risk of injury or even fatal injury.

Always store objects so that they cannot be

flung around. Secure objects, luggage or

loads against slipping or tipping over, e.g. by

using tie downs, even if you are using the

cargo net.

It is important to use a cargo net if you load the

vehicle with small objects above the seat backr-

ests. For safety reasons, always use a cargo net

when transporting loads.

Damaged cargo nets can no longer fulfill their

protective function and must be replaced. Visit a

qualified specialist workshop.

Attaching and tightening the cargo net

You have two options for hooking in the cargo

net:

with cargo compartment enlargement: the

brackets are behind the B‑pillar and the cargo

tie-down rings to tension the net are on the

sides of the rear-compartment footwell.

without cargo compartment enlargement: the

brackets are behind the C-pillar and the cargo

tie-down rings to tension the net are in the

cargo compartment (Y page 212).

The cargo net is located in the stowage space

under the cargo compartment floor

(Y page 214).

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213

Stowage and features

Attach hook = to the cargo compartment's

upper seal ?.

To close: detach hook = from upper seal ?.

Fasten hook = to the bracket on the under-

side of the cargo compartment floor.

Fold the cargo compartment floor down.

Press the cargo compartment floor down until

it engages.

Setting the height of the cargo compart-

ment floor

The stowage well under the cargo compartment

floor can be increased or decreased in size as

necessary. To do this, you can lock the floor at

two different heights. The upper catch gives a

flat load surface when the rear bench seat is

folded forward.

To raise: using handle :, lift up cargo com-

partment floor ; in the direction of arrow =

and pull it upwards.

Lower cargo compartment floor ; again. To

do this, push the cargo compartment floor

away so that it engages in the guide on the

upper level.

Cargo compartment floor ; engages in the

upper position.

Carry out this step using both hands.

To lower: raise cargo compartment floor ;

slightly using handle : and pull it towards

you.

Lower cargo compartment floor ; again

slowly. Whilst doing so, press the cargo com-

partment floor into the lower level.

Cargo compartment floor ; engages in the

lower position.

Roof carrier

Important safety notes

WARNING

When you load the roof, the center of gravity

of the vehicle rises and the driving character-

istics change. If you exceed the maximum roof

load, the driving characteristics, as well as

steering and braking, will be greatly impaired.

There is a risk of an accident.

Never exceed the maximum roof load and

adjust your driving style.

You will find information on the maximum roof

load in the "Technical data" section

(Y page 286).

An incorrectly secured roof carrier or roof load

may become detached from the vehicle. You

must therefore ensure that you observe the roof

carrier manufacturer's installation instructions.

Attaching the roof carrier

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215

Stowage and features

Open and fold the covers : upwards care-

fully in the direction of the arrow.

Only secure the roof carrier to the anchorage

points under covers :.

Observe the manufacturer's installation

instructions.

Features

Cup holder

Important safety notes

WARNING

The cup holder cannot hold a container secure

whilst traveling. If you use a cup holder whilst

traveling, the container may be flung around

and liquid may be spilled. The vehicle occu-

pants may come into contact with the liquid

and if it is hot, they may be scalded. You may

be distracted from the traffic conditions and

you could lose control of the vehicle. There is

a risk of an accident and injury.

Only use the cup holder when the vehicle is

stationary. Only use the cup holder for con-

tainers of the right size. Always close the con-

tainer, particularly if the liquid is hot.

WARNING

If you transport objects in the vehicle interior

and these are not adequately secured, they

could slip or be flung around and thereby

strike vehicle occupants. In addition, cup

holders, open stowage spaces and mobile

phone brackets may not always be able to

hold the objects placed in them in the event of

an accident. There is a risk of injury, particu-

larly in the event of sharp braking or sudden

changes of direction.

Always stow objects in such a way that they

cannot be tossed about in these or similar

situations.

Always make sure that objects do not pro-

trude out of the stowage spaces, luggage

nets or stowage nets.

Ensure that closable stowage spaces are

shut before beginning your journey.

Always stow and secure heavy, hard, poin-

ted, sharp-edged, fragile or large objects in

the cargo compartment.

Only use the cup holders for containers of

the right size and which have lids. The drinks

could otherwise spill.

Observe the loading guidelines (Y page 207).

The stowage compartments in the doors provide

space for bottles:

front: capacity up to 51 fl. oz. (1.5 l)

rear: capacity up to 17 fl. oz. (0.5 l)

Cup holder in the front center console

The cup holder and the rubber mat underneath

can be removed for cleaning. Clean them with

clean, lukewarm water only.

To remove: carefully pull in upper sections of

cup holder : on the driver's and front-

passenger sides until they release.

Lift the cup holder upwards ; until it can be

removed.

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Features

Stowage and features

To install: insert cup holder into lateral

curved sections ; in the stowage compart-

ment. Insert the cup holder so that the wedge

of the upper section of cup holder : faces

forwards.

Press the cup holder downwards until it

engages on the right and left-hand sides.

Cup holder in the rear seat armrest

Do not sit on or support your body weight on

the rear seat armrest when it is folded down,

as you could otherwise damage it.

Close the cup holder before folding the rear

seat armrest up. Otherwise, the cup holder

could be damaged.

Fold down the rear seat armrest.

To open: press the front of cup holder :

or ;.

Cup holder : or ; extends automatically.

To close: slide cup holder : or ; back until

it engages.

Sun visors

Overview

WARNING

If the mirror cover of the vanity mirror is folded

up when the vehicle is in motion, you could be

blinded by incident light. There is a risk of an

accident.

Always keep the mirror cover folded down

while driving.

Mirror light

;

Bracket

Retaining clip, e.g. for a car park ticket

Vanity mirror

Mirror cover

Vanity mirror in the sun visor

Mirror light : only functions if the sun visor is

clipped into bracket ; and mirror cover A has

been folded up.

Glare from the side

Fold down the sun visor.

Pull the sun visor out of retainer ;.

Swing the sun visor to the side.

Ashtray

Front ashtray

The stowage space under the ashtray is not

heat resistant. Before placing lit cigarettes in

the ashtray, make sure that the ashtray is

properly engaged. Otherwise, the stowage

space could be damaged.

Features

217

Stowage and features

Vehicles with a stowage compartment

cover: press the lower section of cover :.

The stowage compartment opens.

To remove the insert: lift insert = up ; and

out.

To re-install the insert: press insert = into

the holder until it engages.

If you remove the ashtray insert, you can use

the resulting compartment for stowage.

Rear compartment ashtray

To open: pull cover = out by its top edge.

To remove: pull insert ; by recess : in the

direction of arrow ? until it audibly releases.

Lift insert ; up and out.

To install the insert: install insert ; from

above into the holder and press down until it

engages.

Cigarette lighter

WARNING

You can burn yourself if you touch the hot

heating element or the socket of the cigarette

lighter.

In addition, flammable materials can ignite if:

the hot cigarette lighter falls

a child holds the hot cigarette lighter to

objects, for example

There is a risk of fire and injury.

Always hold the cigarette lighter by the knob.

Always make sure that the cigarette lighter is

out of reach of children. Never leave children

unsupervised in the vehicle.

Your attention must always be focused on the

traffic conditions. Only use the cigarette lighter

when road and traffic conditions permit.

Turn the SmartKey to position 2 in the ignition

lock (Y page 109).

Vehicles with a stowage compartment

cover: press the lower section of cover :.

The stowage compartment opens.

Press in cigarette lighter ;.

Cigarette lighter ; will pop out automatically

when the heating element is red-hot.

12 V sockets

General notes

Turn the SmartKey to position 1 in the ignition

lock (Y page 109).

The sockets can be used for accessories with a

maximum draw of 180 W (15 A). Accessories

include such items as chargers for mobile

phones.

If the sockets are used for a very long time the

battery may discharge.

An emergency cut-out ensures that the on-

board voltage does not drop too low. If the on-

board voltage is too low, the power to the sock-

ets is automatically cut.

Socket in the front center console

Vehicles with a stowage compartment

cover: press the lower section of the cover.

The stowage compartment opens.

Lift up the cover of the socket.

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Features

Stowage and features

Socket in the rear compartment center

console

Pull the cover out by the top of the handle

edge.

Lift up the cover of the socket.

Socket in the cargo compartment

Lift up the cover of socket :.

mbrace

General notes

The mbrace system is only available in the USA.

You must have a license agreement to activate

the mbrace service. Make sure that your system

is activated and operational. To log in, press the

ï MB Info call button. If any of the steps

mentioned are not carried out, the system may

not be activated.

If you have questions about the activation, con-

tact one of the following telephone hotlines:

Mercedes-Benz Customer Assistance Center at

1-800-FOR-MERCedes (1-800-367-6372) or

1-866-990-9007

Shortly after successfully registering with the

mbrace service, a user ID and password will be

sent to you by mail. You can use this password

to log onto the mbrace area under "Owners

Online" at .

The system is available if:

it has been activated and is operational

the corresponding mobile phone network is

available for transmitting data to the Cus-

tomer Center

a service subscription is available

Determining the location of the vehicle on a map

is only possible if:

GPS reception is available.

the vehicle position can be forwarded to the

Customer Assistance Center

The mbrace system

To adjust the volume during a call, proceed as

follows:

Press the W or X button on the multi-

function steering wheel.

Use the multimedia system's volume control.

The system offers various services, e.g.:

Automatic and manual emergency call

Roadside Assistance call

MB Info call

You can find information and a description of all

available features under "Owners Online" at

System self-test

After you have switched on the ignition, the sys-

tem carries out a self-diagnosis.

A malfunction in the system has been detected

if one of the following occurs:

The indicator lamp in the SOS button does not

come on during the system self-test.

The indicator lamp in the F Roadside

Assistance button does not light up during

self-diagnosis of the system.

The indicator lamp in the ï MB Info call

button does not light up during self-diagnosis

of the system.

The indicator lamp in one or more of the fol-

lowing buttons continues to light up red after

the system self-diagnosis:

SOS button

F Roadside Assistance call button

ï MB Info call button

The

InoperativeInoperative or the Service NotService Not

Activated

Activated message appears in the multi-

function display after the system self-diagno-

sis.

If a malfunction is indicated as outlined above,

the system may not operate as expected. In the

event of an emergency, help will have to be

summoned by other means.

Features

219

Stowage and features

Have the system checked at the nearest

Mercedes-Benz Service Center or contact the

following service hotlines:

Mercedes-Benz Customer Assistance Center at

1-800-FOR-MERCedes (1-800-367-6372) or

1-866-990-9007

Emergency call

Important safety notes

WARNING

It can be dangerous to remain in the vehicle,

even if you have pressed the SOS button in an

emergency if:

you see smoke inside or outside of the vehi-

cle, e.g. if there is a fire after an accident

the vehicle is on a dangerous section of

road

the vehicle is not visible or cannot easily be

seen by other road users, particularly when

dark or in poor visibility conditions

There is a risk of an accident and injury.

Leave the vehicle immediately in this or simi-

lar situations as soon as it is safe to do so.

Move to a safe location along with other vehi-

cle occupants. In such situations, secure the

vehicle in accordance with national regula-

tions, e.g. with a warning triangle.

General notes

Observe the notes on system activation

(Y page 219).

An emergency call is dialed automatically if an

air bag or Emergency Tensioning Device is trig-

gered. You cannot end an automatically trig-

gered emergency call yourself.

An emergency call can also be initiated man-

ually.

As soon as the emergency call has been initi-

ated, the indicator lamp in the SOS button

flashes. The

Connecting CallConnecting Call message

appears in the multifunction display.

The audio output is muted.

Once the connection has been made, the

CallCall

Connected

Connected message appears in the multifunc-

tion display.

All important information on the emergency is

transmitted, for example:

current location of the vehicle (as determined

by the GPS system)

vehicle identification number

information on the severity of the accident

Shortly after the emergency call has been initi-

ated, a voice connection is automatically estab-

lished between the Customer Assistance Center

and the vehicle occupants.

If the vehicle occupants respond, the

Mercedes-Benz Customer Assistance Center

attempts to get more information on the

emergency.

If there is no response from the vehicle occu-

pants, an ambulance is immediately sent to

the vehicle.

If no voice connection can be established to the

Mercedes-Benz Customer Assistance Center,

the system has been unable to initiate an emer-

gency call.

This can occur, for example, if the relevant

mobile phone network is not available. The indi-

cator lamp in the SOS button flashes continu-

ously.

The

Call FailedCall Failed message appears in the mul-

tifunction display and must be confirmed.

In this case, summon assistance by other

means.

Making an emergency call

To initiate an emergency call manually:

press cover : briefly to open.

Press and hold the SOS button for at least one

second ;.

The indicator lamp in SOS button ; flashes

until the emergency call is concluded.

Wait for a voice connection to the Mercedes-

Benz Customer Assistance Center.

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Stowage and features

To end a call: press the ~ button on the

multifunction steering wheel.

Press the corresponding multimedia system

button for ending a phone call.

After the emergency call, close cover :.

If the mobile phone network is unavailable,

mbrace will not be able to make the emergency

call. If you leave the vehicle immediately after

pressing SOS button ;, you do not know if

mbrace has successfully made the emergency

call. In this case, always summon assistance by

other means.

Roadside Assistance button

To make a call: press Roadside assistance

call button :.

This initiates a call to the Mercedes-Benz Cus-

tomer Assistance Center.

The indicator lamp in Roadside assistanc but-

ton : flashes while the call is active. The

Connecting CallConnecting Call message appears on the

multifunction display. The audio output is

muted.

If a connection can be established, the CallCall

Connected

Connected message appears in the multifunc-

tion display.

If a mobile phone network and GPS reception

are available, the system transfers data to the

Mercedes-Benz Customer Assistance Center,

for example:

current location of the vehicle

vehicle identification number

The display of the multimedia system indicates

that a call is active. During the call, you can

change to the navigation menu by pressing the

NAVI button on the multimedia system, for

example.

Voice output is not available in this case.

A voice connection is established between the

Mercedes-Benz Customer Assistance Center

and the vehicle occupants.

From the remote malfunction diagnosis, the

Mercedes-Benz Customer Assistance Center

can ascertain the nature of the problem

(Y page 224).

The Mercedes-Benz Customer Assistance Cen-

ter either sends a qualified Mercedes-Benz tech-

nician or makes arrangements for your vehicle

to be transported to the nearest Mercedes-Benz

Service Center.

You may be charged for services such as repair

work and/or towing.

You can find more information in the separate

mbrace manual.

The system has not been able to initiate a Road-

side assistance call, if:

the F indicator lamp for the Roadside

assistance call button is flashing continu-

ously.

no voice connection to the Mercedes-Benz

Customer Assistance Center was estab-

lished.

This can occur if the relevant mobile phone net-

work is not available, for example.

The

CallCall FailedFailed message appears on the mul-

tifunction display.

To end a call: press the ~ button on the

multifunction steering wheel.

Press the corresponding multimedia system

button for ending a phone call.

MB Info call button

To make a call: press MB Info call button :.

This initiates a call to the Mercedes-Benz Cus-

tomer Assistance Center.

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221

Stowage and features

The indicator lamp in MB Info call button :

flashes while the connection is being made.

The

Connecting CallConnecting Call message appears on

the multifunction display. The audio output is

muted.

If a connection can be established, the CallCall

Connected

Connected message appears in the multifunc-

tion display.

If a mobile phone network and GPS reception

are available, the system transfers data to the

Mercedes-Benz Customer Assistance Center,

for example:

current location of the vehicle

vehicle identification number

The display of the multimedia system indicates

that a call is active. During the call, you can

change to the navigation menu by pressing the

NAVI button on the multimedia system, for

example.

Voice output is not available in this case.

A voice connection is established between the

Mercedes-Benz Customer Assistance Center

and the vehicle occupants.

You receive information about operating your

vehicle, about the nearest Mercedes-Benz Ser-

vice Center and about other products and serv-

ices from Mercedes-Benz.

You can find further information on the mbrace

system under "Owners Online" at

The system has not been able to initiate an MB

Info call, if:

the indicator lamp in MB Info call button ï

is flashing continuously.

no voice connection to the Mercedes-Benz

Customer Assistance Center was estab-

lished.

This can occur if the relevant mobile phone net-

work is not available, for example.

The

CallCall FailedFailed message appears on the mul-

tifunction display.

To end a call: press the ~ button on the

multifunction steering wheel.

Press the corresponding multimedia system

button for ending a phone call.

Call priority

When service calls are active, e.g. Roadside

Assistance or MB Info calls, an emergency call

can still be initiated. In this case, an emergency

call will take priority and override all other active

calls.

The indicator lamp of the respective button

flashes until the call is ended.

An emergency call can only be terminated by the

Mercedes-Benz Customer Assistance Center.

All other calls can be ended by pressing:

the ~ button on the multifunction steering

wheel

the corresponding button in the multimedia

system to end the voice call

When a call is initiated, the audio system is

muted.

The mobile phone is no longer connected to the

multimedia system.

However, if you want to use your mobile phone,

do so only when the vehicle is stationary and in

a safe location.

Downloading destinations

Downloading destinations gives you access to a

database with over 15 million points of interest

(POIs). These can be downloaded on the navi-

gation system in your vehicle. If you know the

destination, the address can be downloaded.

Alternatively, you can obtain the location of

Points of Interest (POIs)/important destinations

in the vicinity.

Furthermore, you can download routes with up

to four way points.

You are prompted to confirm route guidance to

the address entered.

Select

YesYes by turning 3 or sliding 1

the controller and confirm with 7.

The system calculates the route and subse-

quently starts the route guidance with the

address entered.

If you select

NoNo the address can be stored in

the address book.

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Features

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The destination download function is available

if:

the vehicle is equipped with a navigation sys-

tem.

the relevant mobile phone network is availa-

ble and data transfer is possible.

Route Assistance

This service is part of the mbrace PLUS Package

and cannot be purchased separately.

You can use the Route Assistance function even

if the vehicle is not equipped with a navigation

system.

Within the framework of this service, you receive

a professional and reliable form of navigation

support without having to leave your vehicle.

The customer service representative finds a

suitable route depending on your vehicle's cur-

rent position and the desired destination. You

will then be guided live through the current route

section.

Search & Send

General notes

To use "Search & Send", your vehicle must be

equipped with mbrace and a navigation system.

Additionally, an mbrace service subscription

must be completed.

"Search & Send" is a destination entry service. A

destination address found on Google Maps™

can be transferred via mbrace directly to your

vehicle's navigation system.

Specifying and sending the destination

address

Go to the website

and enter a destination address into the entry

field.

To send the destination address to the e-

mail address of your mbrace account:

click on the corresponding button on the web-

site.

Example:

If you select 'Send to vehicle' and then

'Mercedes-Benz', the destination address will

be sent to your vehicle.

When the "Send" dialog window appears:

Enter the e-mail address you specified when

setting up your mbrace account into the cor-

responding field.

Click "Send".

Information on specific commands such as

"Address entry" or "Send" can be found on the

website.

Calling up a transmitted destination

address

Turn the SmartKey to position 2 in the ignition

lock (Y page 109).

The transmitted destination address is loaded

into the vehicle's navigation system.

A display message appears, asking whether

navigation should be started.

Select

YesYes by turning 3 or sliding 1

the controller and confirm with 7.

The system calculates the route and subse-

quently starts the route guidance with the

address entered.

If you select

NoNo the address can be stored in

the address book.

If you have sent more than one destination

address, each individual destination must be

confirmed separately.

Destination addresses are loaded in the same

order as the order in which they were sent.

If you own multiple Mercedes-Benz vehicles with

mbrace and activated mbrace accounts:

If multiple vehicles are registered under the

same e-mail address, the destination will be

sent to all the vehicles.

Vehicle remote opening

You can use the vehicle remote opening if you

have unintentionally locked your vehicle and a

replacement SmartKey is not available.

The vehicle can be opened by the Mercedes-

Benz Customer Assistance Center.

The vehicle can be immediately opened

remotely within four days of the ignition being

turned off. After this time, the remote unlocking

may be delayed by 15 to 60 minutes. After

30 days, the vehicle can no longer be opened

remotely.

The vehicle remote unlocking feature is availa-

ble if the relevant mobile phone network is avail-

able and a data connection is possible.

Contact the following service hotlines:

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223

Stowage and features

Mercedes-Benz Customer Assistance Center

at 1-800-FOR-MERCedes (1-800-367-6372)

or 1-866-990-9007

You will be asked for your password.

Return to your vehicle at the time agreed upon

with the Mercedes-Benz Customer Assis-

tance Center.

Alternatively, the vehicle can be opened via:

the Internet, under the "Owners Online" sec-

tion

telephone applications (e.g. for iPhone

Android™)

To do this, you will need your identification num-

ber and password.

Vehicle remote closing

The vehicle remote-closing feature can be used

when you have forgotten to lock the vehicle and

you are no longer nearby.

The vehicle can then be locked by the Mercedes-

Benz Customer Assistance Center.

The vehicle can be immediately remotely locked

within four days of the ignition being turned off.

After this time, remote closing may be delayed

by 15 to 60 minutes. After 30 days the vehicle

can no longer be valet locked remotely.

The vehicle remote closing feature is available if

the relevant mobile phone network is available

and a data connection is possible.

Contact the following service hotlines:

Mercedes-Benz Customer Assistance Center

at 1-800-FOR-MERCedes (1-800-367-6372)

or 1-866-990-9007

You will be asked for your password.

The next time you are inside the vehicle and you

switch on the ignition, the

Doors LockedDoors Locked

Remotely

Remotely message appears in the multifunction

display.

Alternatively, the vehicle can be locked via:

the Internet, under the "Owners Online" sec-

tion

telephone applications (e.g. for iPhone

Android™)

To do this, you will need your identification num-

ber and password.

Stolen vehicle recovery service

If your vehicle has been stolen:

Notify the police.

The police will issue a numbered incident

report.

This number will be forwarded to the

Mercedes-Benz Customer Assistance Center

together with your PIN.

The Mercedes-Benz Customer Assistance

Center then tries to locate the system. The

Mercedes-Benz Customer Assistance Center

contacts you and the local law enforcement

agency if the vehicle is located.

However, only the law enforcement agency is

informed of the location of the vehicle.

If the anti-theft alarm system is activated for

longer than 30 seconds, the Mercedes-Benz

Customer Assistance Center is automatically

notified.

Vehicle Health Check

With the Vehicle Health Check, the Customer

Assistance Center can provide improved sup-

port for problems with your vehicle. During an

existing call, vehicle data is transferred to the

Customer Assistance Center.

The customer service representative can use

the received data to decide what kind of assis-

tance is required. You are then, for example,

guided to the nearest Mercedes-Benz Service

Center or a recovery vehicle is called.

If vehicle data needs to be transferred during an

MB Info call or a Roadside Assistance call, this is

initiated by the Customer Assistance Center.

The Roadside Assistance ConnectedRoadside Assistance Connected mes-

sage appears in the display. If the Vehicle Health

Check can be started, the

RequestRequest forfor Vehi‐Vehi‐

cle Diagnostics Received Start vehi‐

cle diagnostics?cle diagnostics? message appears in the

display.

Press the

YesYes button to confirm the message.

When the

Vehicle Diagnostics PleaseVehicle Diagnostics Please

Start Ignition

Start Ignition message appears: turn the

SmartKey to position 2 in the ignition lock

(Y page 109).

If the

Please follow the instructionsPlease follow the instructions

received

received byby phonephone andand movemove youryour vehi‐vehi‐

cle to a safe position.

cle to a safe position. message

appears: please follow the instructions

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Features

Stowage and features

received by phone and move your vehicle to a

safe position.

The message in the display disappears.

The vehicle operating state check begins.

During this procedure, you will see the

Vehi‐Vehi‐

cle Diagnostics Active

cle Diagnostics Active message.

If you select CancelCancel, the Vehicle Health

Check is canceled completely.

When the check is complete, the SendingSending

vehicle diagnostics data. (Voice con‐

nection may be interrupted duringnection may be interrupted during

datadata transfer)transfer) message appears. The vehicle

data can now be sent.

Press the

OKOK button to confirm the message.

The voice connection with the Customer

Assistance Center is terminated.

The Vehicle Diagnostics: Transfer‐Vehicle Diagnostics: Transfer‐

ring Data...

ring Data... message appears.

The vehicle data is sent to the Customer

Assistance Center.

Depending on what the customer service rep-

resentative agreed with you, the voice connec-

tion is re-established after the transfer is com-

plete. If necessary, you will be contacted at a

later time by another means, e.g. by e-mail or

phone.

Another function of the Vehicle Health Check is

the transfer of service data to the Customer

Assistance Center. If a service is due, the display

shows a message to this effect together with

information about any special offers at your

workshop.

This information can also be called up under

"Owners Online" at

Information on the data stored in the vehicle

(Y page 28).

Information on Roadside Assistance

(Y page 24).

Downloading routes

Downloading routes allows you to transfer and

save predefined routes in the navigation sys-

tem.

A route can be prepared and sent by either a

customer service representative or under "Own-

ers Online" at

Each route can include up to four way points.

Once a route has been received by the naviga-

tion system, you will see the

DoDo youyou wantwant toto

start route guidance? Destination

Received destination has been savedReceived destination has been saved

in "Previous destinations".

in "Previous destinations". message on

the multimedia system display.

The route is saved.

To start route guidance: select

YesYes.

An overview of the route is shown in the dis-

play.

If you select

NoNo, the saved route can be called

up later in the navigation menu.

Select

StartStart.

Route guidance starts.

Downloaded and saved routes can be called up

again.

Speed alert

You can define the upper speed limit, which

must not be exceeded by the vehicle.

If this selected speed is exceeded by the vehicle,

a message will be sent to the Customer Assis-

tance Center. The Customer Assistance Center

then forwards this information to you.

You can select the way in which you receive this

information beforehand. Possible options

include text message, e-mail or an automated

call.

The data you receive contains the following

information:

the location where the speed limit was excee-

ded

the time at which the speed limit was excee-

ded

the selected speed limit which was exceeded

Geo fencing

Geo fencing allows you to select areas which the

vehicle should not enter or leave. You will be

informed if the vehicle crosses the boundaries

of the selected areas. You can select the way in

which you receive this information beforehand.

Possible options include text message, e-mail or

an automated call.

The area can be determined as either a circle or

a polygon with a maximum of ten corners. You

can specify up to ten areas simultaneously. Dif-

ferent settings are possible for each area.

These settings can be called up under "Owners

Online" at

Alternatively, you can trigger an MB Info call and

inform the customer service representative that

you wish to activate geo fencing.

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225

Stowage and features

Currently inactive areas can be activated by text

message.

Triggering the vehicle alarm

With this function, you can trigger the vehicle's

panic alarm via text message. An alarm sounds

and the exterior lighting flashes. Depending on

the setting, the panic alarm lasts five or ten sec-

onds. Afterwards, the alarm switches off.

Garage door opener

General notes

The HomeLink

garage door opener integrated

in the rear-view mirror allows you to operate up

to three different door and gate systems.

Use the integrated garage door opener only on

garage doors that:

have safety stop and reverse features and

meet current U.S. federal safety standards

Once programed, the integrated garage door

opener in the rear-view mirror will assume the

function of the garage door system's remote

control. Please also read the operating instruc-

tions for the garage door system.

When programming a garage door opener, park

the vehicle outside the garage. Do not leave the

engine running while programming.

Certain garage door drives are incompatible

with the integrated garage door opener. If you

have difficulty programing the integrated garage

door opener, contact a Mercedes-Benz Service

Center.

Alternatively, you can call the following tele-

phone assistance services:

USA: Mercedes-Benz Customer Assistance

Center at 1-800-FOR-MERCedes

Canada: Customer Service at

1-800-387-0100

HomeLink

hotline 1-800-355-3515 (free of

charge)

More information on HomeLink

and/or com-

patible products is also available online at

Notes on the declaration of conformity

(Y page 26).

USA: FCC ID: CB2HMIHL4

Canada: IC: 279B-HMIHL4

Important safety notes

WARNING

When you operate or program the garage door

with the integrated garage door opener, per-

sons in the range of movement of the garage

door can become trapped or struck by the

garage door. There is a risk of injury.

When using the integrated garage door

opener, always make sure that nobody is

within the range of movement of the garage

door.

Programming

Programming the buttons

Pay attention to the "Important safety notes"

(Y page 226).

Garage door remote control A is not included

with the integrated garage door opener.

Turn the SmartKey to position 2 in the ignition

lock (Y page 109).

Select one of buttons ; to ? to control the

garage door drive.

To start program mode: press and hold one

of buttons ; to ? on the integrated garage

door opener.

The garage door opener is now in program

mode. After a short time, indicator lamp :

lights up yellow.

Indicator lamp : lights up yellow as soon as

button ;, = or ? is stored for the first time.

If the selected button has already been pro-

gramed, indicator lamp : will only light up

yellow after ten seconds have elapsed.

Release button ;, = or ?. Indicator

lamp : flashes yellow.

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Features

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To program the remote control: point

garage door remote control A towards but-

tons ; to ? on the rear-view mirror at a dis-

tance of 2 to 8 in (5 to 20 cm).

Press and hold button B on remote control

A until indicator lamp : lights up green.

When indicator lamp : lights up green: pro-

gramming is finished.

When indicator lamp : flashes green: pro-

gramming was successful. The next step is to

synchronize the rolling code (Y page 227).

Release button B on remote control A for

the garage door drive system.

If indicator lamp : lights up red: repeat the

programing procedure for the corresponding

button on the rear-view mirror. When doing

so, vary the distance between remote control

A and the rear-view mirror.

The required distance between remote con-

trol A and the integrated garage door opener

depends on the garage door drive system.

Several attempts might be necessary. You

should test every position for at least

25 seconds before trying another position.

Synchronizing the rolling code

Pay attention to the "Important safety notes"

(Y page 226).

If the garage door system uses a rolling code,

you will also have to synchronize the garage

door system with the integrated garage door

opener in the rear-view mirror. To do this you will

need to use the programming button on the door

drive control panel. The programming button

may be located in different places depending on

the manufacturer. It is usually located on the

door drive unit on the garage ceiling.

Familiarize yourself with the garage door drive

operating instructions, e.g. under "Program-

ming additional remote controls", before carry-

ing out the following steps.

Your vehicle must be within reach of the garage

door or gate opener drive. Make sure that nei-

ther your vehicle nor any persons/objects are

present within the sweep of the door or gate.

Turn the SmartKey to position 2 in the ignition

lock (Y page 109).

Get out of the vehicle.

Press the programming button on the door

drive unit.

Usually, you now have 30 seconds to initiate

the next step.

Get into the vehicle.

Press previously programed button ;, =

or ? on the integrated garage door opener

repeatedly and in quick succession until the

door closes.

The rolling code synchronization is then com-

plete.

Notes on programming the remote con-

trol

Canadian radio frequency laws require a "break"

(or interruption) of the transmission signals

after broadcasting for a few seconds. Therefore,

these signals may not last long enough for the

integrated garage door opener. The signal is not

detected during programming. Comparable with

Canadian law, some U.S. garage door openers

also feature a "break".

Proceed as follows:

if you live in Canada

if you have difficulties programming the

garage door opener (regardless of where you

live) as you follow the programming steps.

Press and hold one of buttons ; to ? on the

integrated garage door opener.

After a short time, indicator lamp : lights up

yellow.

Release the button.

Indicator lamp : flashes yellow.

Press button B of garage door remote con-

trol A for two seconds, then release it for two

seconds.

Press button B again for two seconds.

Repeat this sequence on button B of remote

control A until indicator lamp : lights up

green.

When indicator lamp : lights up green: pro-

gramming is finished.

When indicator lamp : flashes green: pro-

gramming was successful. The next step is to

synchronize the rolling code.

Release button B of remote control A of the

garage door drive.

If indicator lamp : lights up red: repeat the

programming process for the corresponding

button on the rear-view mirror. When doing

so, vary the distance between remote control

A and the rear-view mirror.

The required distance between remote con-

trol A and the integrated garage door opener

depends on the garage door drive system.

Several attempts might be necessary. You

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227

Stowage and features

should test every position for at least

25 seconds before trying another position.

Problems when programming

If you are experiencing problems programming

the integrated garage door opener on the rear-

view mirror, take note of the following instruc-

tions:

Check the transmitter frequency used by

garage door drive remote control A and

whether it is supported. The transmitter fre-

quency can usually be found on the back of

remote control A for the garage door drive.

The integrated garage door opener is com-

patible with devices that have units which

operate in the frequency range of 280 to

433 MHz.

Replace the batteries in garage door remote

control A. This increases the likelihood that

garage door remote control A will transmit a

strong and precise signal to the integrated

garage door opener.

When programming, hold remote control A

at varying distances and angles from but-

tons ; to ? which you are programming. Try

various angles at a distance between 2and

8 inches (5to 20 cm) or at the same angle but

at varying distances.

If another remote control A is available for

the same garage door drive, repeat the same

programming steps with this remote control

A. Before performing these steps, make sure

that new batteries have been installed in

garage door drive remote control A.

Note that some remote controls only transmit

for a limited amount of time (the indicator

lamp on the remote control goes out). Press

button B on remote control A again before

transmission ends.

Align the antenna cable of the garage door

opener unit. This can improve signal recep-

tion/transmission.

Opening/closing the garage door

After it has been programmed, the integrated

garage door opener performs the function of the

garage door system remote control. Please also

read the operating instructions for the garage

door system.

Turn the SmartKey to position 2 in the ignition

lock (Y page 109).

Press button ;, = or ? which you have

programmed to operate the garage door.

Garage door system with a fixed code: indi-

cator lamp : lights up green.

Garage door system with a rolling code: indi-

cator lamp : flashes green.

The transmitter will transmit a signal as long

as the button is pressed. The transmission is

halted after a maximum of ten seconds and

indicator lamp : lights up yellow.

Press button ;, = or ? again if necessary.

Clearing the memory

Make sure that you clear the memory of the

integrated garage door opener before selling the

vehicle.

Turn the SmartKey to position 2 in the ignition

lock (Y page 109).

Press and hold buttons ; and ?.

The indicator lamp initially lights up yellow

and then green.

Release buttons ; and ?.

The memory of the integrated garage door

opener in the rear-view mirror is cleared.

Compass

Calling up the compass

Rear-view mirror

;

Compass display

Opening

The compass displays in which compass direc-

tion the vehicle is currently traveling:

NN, NENE, EE,

SESE, SS, SWSW, WW or NWNW.

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To receive a correct compass display reading,

the magnetic field zone must be set and the

compass calibrated.

Setting the compass

Set your location using the magnetic field

zone maps (Y page 229).

Push a round pen into opening = for approx-

imately three seconds.

The magnetic field zone currently selected

appears in compass display ;.

To select the magnetic field zone: push a

round pen into opening = until the desired

magnetic field zone is selected.

If, after a few seconds, the display in compass

display ; changes direction, the magnetic

field zone has been selected.

Calibrating the compass

Notes

In order to calibrate the compass correctly, do

the following:

calibrate the compass in the open and not in

the vicinity of steel structures or high-voltage

transmission lines.

switch off electrical consumers such as the

climate control, windshield wipers or rear win-

dow defroster.

Calibrating

Make sure that there is sufficient space for

you to drive in a circle without impeding traf-

fic.

Switch on the ignition.

Push a round pin into opening = for approx-

imately six seconds, until symbol

CC is shown in

compass display ;.

Drive your vehicle in a full circle at approx-

imately 3 mph (5 km/h) to 6 mph (10 km/h).

When the calibration has been successfully

completed, the current direction is shown in

compass display ;.

Magnetic field zone maps

North America

South America

Floormats

WARNING

Objects in the driver's footwell can restrict the

pedal travel or obstruct a depressed pedal.

The operating and road safety of the vehicle is

jeopardized. There is a risk of an accident.

Make sure that all objects in the vehicle are

stowed correctly, and that they cannot enter

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229

Stowage and features

the driver's footwell. Install the floormats

securely and as specified in order to ensure

sufficient clearance for the pedals. Do not use

loose floormats and do not place floormats on

top of one another.

Slide the seat backwards.

To install: place the floormat in the footwell.

Press safety catch knobs : onto retain-

ers ;.

To remove: pull the floormat off retainers ;.

Remove the floormat.

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Stowage and features for Your Mercedes B Class SUV Second Generation (2011-2017)

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