Get Breakdown assistance -> Tow starting or towing away Guide for Mercedes G Class SUV Fourth Generation (2019-2024)

The vehicle is equipped with a eece battery.

Full vehicle functionality is only guaranteed

with a eece battery. For safety reasons,

Mercedes-Benz recommends that you only

use batteries which have been tested and

approved for your vehicle by Mercedes-Benz.

Use detachable parts such as the vent hose,

elbow tting or terminal cover from the bat-

tery that is to be replaced.

Make sure that the vent hose is always con-

nected to the original opening on the side of

the battery.

Install any existing or supplied cell caps.

Otherwise, gases or battery acid could

escape.

Make sure that detachable parts are recon-

nected in the same way.

Tow starting or towing away

Permitted towing methods

Mercedes-Benz recommends transporting your

vehicle in the case of a breakdown, rather than

towing it away.

For towing with both axles on the ground, use a

tow rope or tow rod. Do not use tow bar systems.

NOTE Damage to the vehicle due to tow-

ing away incorrectly

Observe the instructions and notes on

towing away.

If you tow the vehicle with raised front or rear

axles, you must remove the propeller sha

between the transfer case and the rolling

axles.

Permitted towing methods

Both axles on the ground Front axle raised Rear axle raised

Yes, for a maximum of 31 miles (50 km) at

31 mph (50 km/h)

Yes Yes

340

Breakdown assistance

Towing away the vehicle with both axles on the

ground

Observe the notes on the permitted towing

methods (/ page 340).

Make sure that the battery is connected and

charged.

When the battery is discharged:

the vehicle cannot be started.

the electric parking brake cannot be released

or applied

The transmission cannot be shied to position

i or j

If the transmission cannot be shied to posi-

tion i, transport the vehicle (/ page 343).

A towing vehicle with liing equipment is

required for vehicle transportation.

NOTE Damage due to towing away at

excessively high speeds or over long dis-

tances

The drivetrain could be damaged when towing

at excessively high speeds or over long distan-

ces.

A towing speed of 30 mph (50 km/h)

must not be exceeded.

A towing distance of 30 miles (50 km)

must not be exceeded.

WARNING Risk of accident when towing a

vehicle which is too heavy

If the vehicle to be tow-started or towed away

is heavier than the permissible gross mass of

your vehicle, the following situations can

occur:

The towing eye may become detached.

The vehicle/trailer combination may

swerve or rollover.

Before tow-starting or towing away,

check if the vehicle to be tow-started or

towed away exceeds the permissible

gross mass.

If a vehicle has to be tow-started or towed away,

its permissible gross mass must not exceed the

permissible gross mass of the towing vehicle.

Information on the permissible gross weight of

the vehicle can be found on the vehicle identi-

cation plate (/ page 378).

Do not open the driver's door or front

passenger door. Otherwise the transmission

shis to position j automatically.

Fasten the tow bar to the towing eyes.

NOTE Damage due to incorrect connec-

tion of the tow bar

Only connect the tow rope or tow bar to

the towing eyes.

Do not activate the HOLD function.

Deactivate the tow-away alarm (/ page 78).

Deactivate Active Brake Assist (/ page 175).

Shi the transmission to position i.

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341

Release the electric parking brake.

WARNING Risk of accident due to limited

safety-related functions during the towing

process

Safety-related functions are limited or no lon-

ger available in the following situations:

The vehicle is switched o.

The brake system or power steering sys-

tem is malfunctioning.

The energy supply or the on-board electri-

cal system is malfunctioning.

When your vehicle is towed away, signicantly

more eort may be required to steer and

brake than is normally required.

Use a tow bar.

Make sure that the steering wheel can

move freely before towing the vehicle

away.

NOTE Damage due to excessive tractive

power

If you pull away sharply, the tractive power

may be too high and the vehicles could be

damaged.

Pull away slowly and smoothly.

Notes on recovering a vehicle that is stuck

NOTE Damage as a result of recovering a

vehicle that is stuck

If the tractive power is too high, the vehicles

could be damaged.

Pull the vehicle that is stuck out as

straight and evenly as possible during

recovery.

Observe the following during recovery to avoid

damage to your vehicle:

If the driven wheels get trapped on loose or

muddy ground, recover the vehicle with the

utmost care,

especially so if the vehicle is laden.

Do not recover the stuck vehicle with the

trailer attached.

Pull out the vehicle that is stuck backwards, if

possible, using the tracks it made before it

became stuck.

Towing vehicle away in the event of malfunctions

▌Notes on towing away in the event of malfunc-

tions

NOTE Damage due to incorrect attach-

ment and use of old nuts

The vehicle and components of the vehicle

can be damaged due to incorrect attachment

and use of old nuts.

If you remove the propeller sha, place

the M10 nuts on the M8 bolts as

spacers and secure them with M8 nuts.

Always use new self-locking nuts when

installing the propeller shas.

Observe the notes on towing away (/ page 340).

342

Breakdown assistance

Breakdown assistance -> Tow starting or towing away for Your Mercedes G Class SUV Fourth Generation (2019-2024)

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