2025-2026 Mercedes G Class SUV Breakdown assistance -> Tow-starting or towing away User Manual
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Breakdown assistance -> Tow-starting or towing away for Your Mercedes G Class SUV Fifth Generation (2025-2026)

601
Tow-starting or towing away
Overview of the permitted towing methods
*
NOTE
Damage from automatic braking
THE VEHICLE WILL BRAKE AUTONOMOUSLY IN CERTAIN SITUA‐
TIONS IF THE FOLLOWING FUNCTIONS ARE SWITCHED ON:
R
Active Brake Assist
R
Active Distance Assist DISTRONIC
R
HOLD function
R
Active Parking Assist
To avoid damage to the vehicle, switch these systems off e.g. before
towing it or in a car wash.
Mercedes-Benz recommends transporting your vehicle in the case of a break‐
down, rather than towing it.
For towing with both axles on the ground, use a tow rope or tow bar. Do not
use tow bar systems.
If you notice that the vehicle has lost coolant, do not have it towed. Have the
vehicle transported instead.
*
NOTE
Damage to the vehicle due to towing away incorrectly
#
Observe the instructions and notes on towing away.
PERMITTED TOWING METHODS
Both axles on the ground Front axle raised Rear axle raised
Yes, for a maximum of 50 km
at 50 km/h*, only forwards
with the driver in the cockpit
No No
*The towing range can be significantly lower depending on the active auxiliary
consumers and environmental conditions.
Towing away the vehicle with both axles on
the ground
#
Observe the notes on the permitted towing methods (/page601).
#
Make sure that the 12 V battery is connected and charged.
OBSERVE THE FOLLOWING POINTS WHEN THE 12 V BATTERY IS DISCON‐
NECTED OR DISCHARGED:
R
The drive system cannot be started.
G-Class - Owner's Manual
Breakdown assistance Tow-starting or towing away
F465 0034 02
602
R
The electric parking brake cannot be released or applied.
R
The selector lever cannot be put into position i or j.
IF AT LEAST ONE OF THE FOLLOWING CONDITIONS APPLIES, TRANS‐
PORTING THE VEHICLE IS THE ONLY POSSIBLE OPTION:
R
If the selector lever cannot be moved to position i.
R
If the 12 V battery is disconnected or discharged.
R
If the driver display has failed.
R
If the áTowing not permitted See Owner's Manual display message is
shown.
R
If the +Top up coolant See Owner’s Manual display message is shown.
R
If the dStop Switch off the vehicle display message is shown.
#
In such cases, transport the vehicle (/page604).
*
NOTE
Damage due to towing away at excessively high speeds or over
long distances
The drivetrain could be damaged when towing at excessively high
speeds or over long distances.
#
A towing speed of 50 km/h must not be exceeded.
#
A towing distance of 50 km must not be exceeded.
&
WARNING
Risk of accident when towing a vehicle with too much weight
IF THE VEHICLE TO BE TOWED IS HEAVIER THAN THE PERMISSIBLE
GROSS MASS OF YOUR VEHICLE, THE FOLLOWING SITUATIONS
CAN ARISE:
R
The towing eye breaks off.
R
The combination oscillates and can capsize.
#
Before towing, check whether the vehicle to be towed exceeds
the permissible gross mass.
When towing a vehicle, its permissible gross mass must not exceed the per‐
missible gross mass of the towing vehicle.
#
Information on the permissible gross mass of the vehicle can be found
on the vehicle identification plate (/page703).
TOWING THE VEHICLE
#
Attach the towing device to the towing eyes (/page606).
*
NOTE
Damage due to incorrect connection of the tow bar
#
Only connect the tow rope or tow bar to the towing eyes.
#
Deactivate the automatic locking mechanism (/page169).
#
Do not activate the HOLD function (/page325).
G-Class - Owner's Manual
Breakdown assistance Tow-starting or towing away
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603
#
Deactivate tow-away protection
(/page182).
#
Deactivate Active Brake Assist (/page350).
#
Deactivate Active Parking Assist (/page371).
#
Deactivate Active Distance Assist DISTRONIC (/page334).
#
Put the selector lever into position i.
#
Release the electric parking brake.
#
Remain in the cockpit during towing and observe the display messages.
#
Do not switch off the vehicle while it is being towed. Do not operate the
start/stop button after moving the selector lever to the i position.
#
Do not open the driver's door or front passenger door. Otherwise the
selector lever shifts automatically to position j.
&
WARNING
Risk of accidents due to restricted safety-related functions during
towing
SAFETY-RELEVANT FUNCTIONS ARE RESTRICTED OR NO LONGER
AVAILABLE IN THE FOLLOWING SITUATIONS:
R
The vehicle is switched off.
R
The brake system or the power steering is malfunctioning.
R
The power supply or the on-board electrical system is defective.
If your vehicle is being towed, considerably more force may be required
for steering and braking.
In addition, important vehicle display messages cannot be seen if the
driver display is faulty.
#
Use a tow bar.
#
Before towing, ensure that the driver's display is operational
and the steering can move freely.
#
Transport the vehicle (/page604).
G-Class - Owner's Manual
Breakdown assistance Tow-starting or towing away
F465 0034 02
604
*
NOTE
Damage to the drive system owing to incorrect towing
DO NOT TOW THE VEHICLE IN THE FOLLOWING SITUATIONS:
R
The vehicle is switched off.
R
The start/stop button has been operated after the selector lever
was moved to position i.
R
The brake system or the power steering is malfunctioning.
R
The energy supply or the on-board electrical system is defective.
#
Do not tow the vehicle in these situations.
*
NOTE
Damage due to excessive tractive power
If you pull away sharply, the tractive power may be too high and the
vehicles could be damaged.
#
Pull away slowly and smoothly.
Loading up the vehicle for transport
#
Observe the notes on towing away (/page53).
#
Connect the towing device to the towing eye in order to load up the
vehicle.
%
If the vehicle cannot be loaded with the help of the towing
device, use a crane.
#
Shift the transmission to position i.
%
The transmission may be locked in position j in the event of
damage to the electrics. To shift to i, supply power to the
on-board electrical system (/page52).
#
Load the vehicle correctly onto the transporter.
R
Ensure that all wheels are on the transportation surface.
R
Ensure that the vehicle is positioned parallel with the direction of
travel.
#
Put the selector lever into position j.
#
Use the electric parking brake to secure the vehicle against rolling away.
#
Stop the vehicle and switch off the power supply.
#
Only secure the vehicle by the wheels.
G-Class - Owner's Manual
Breakdown assistance Tow-starting or towing away
F465 0034 02
605
VEHICLES WITH ADAPTIVE DAMPING SYSTEM
&
WARNING
Risk of an accident when transporting vehicles with adaptive
damping adjustment
When transporting vehicles with adaptive damping adjustment, the
vehicle/trailer combination may begin to rock and start to skid.
#
Load the vehicle correctly onto the transporter.
#
Secure the vehicle on all four wheels with suitable tensioning
straps.
*
NOTE
Damage to the vehicle from securing it incorrectly
#
Secure the vehicle at all four wheels after loading it up. Other‐
wise, the vehicle could be damaged.
#
Maintain a minimum vertical distance of 20 cm from the trans‐
port platform.
#
Load the vehicle correctly onto the transporter.
R
Ensure that all wheels are on the transportation surface.
R
Ensure that the vehicle is positioned parallel with the direction of
travel.
#
Put the selector lever into position j.
#
Use the electric parking brake to secure the vehicle against rolling away.
#
Stop the vehicle and switch off the power supply.
#
Secure the vehicle at all four wheels.
#
Make sure that the front and rear axles come to rest on the same trans‐
port vehicle.
*
NOTE
Damage to the drive train due to incorrect positioning of the vehi‐
cle
#
Do not position the vehicle above the connection point of the
transport vehicle.
G-Class - Owner's Manual
Breakdown assistance Tow-starting or towing away
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606
Position of towing eyes
Towing eyes 1 are attached to the front and rear of the vehicle.
Tow-starting the vehicle
#
If the drive system does not start, have the vehicle transported to a
qualified specialist workshop, e.g. a Mercedes-Benz Service Centre.
#
The drive system cannot be started by tow-starting the vehicle. Do not
make any attempts to tow-start the vehicle.
G-Class - Owner's Manual
Breakdown assistance Tow-starting or towing away
F465 0034 02

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