Get Introduction -> Service and vehicle operation Guide for Mercedes GLA SUV First Generation (2013-2019)

You could jeopardize the operating safety of

your vehicle if you use parts, tires and wheels

as well as accessories relevant to safety

which have not been approved by Mercedes.

This could lead to malfunctions in safety-rel-

evant systems, e.g. the brake system. Use

only genuine Mercedes-Benz parts or parts of

equal quality. Only use tires, wheels and

accessories that have been specifically

approved for your vehicle.

Genuine Mercedes-Benz parts are subject to

strict quality control. Every part has been spe-

cifically developed, manufactured or selected

for and adapted to Mercedes-Benz vehicles.

Only genuine Mercedes-Benz parts should

therefore be used.

More than 300,000 different genuine

Mercedes-Benz parts are available for

Mercedes-Benz models.

All authorized Mercedes-Benz Centers main-

tain a supply of genuine Mercedes-Benz parts

for necessary service and repair work. In addi-

tion, strategically located parts delivery cen-

ters provide quick and reliable parts service.

Always specify the vehicle identification num-

ber (VIN) when ordering genuine Mercedes-

Benz parts (Y page 360).

Operator's Manual

Vehicle equipment

This Operator's Manual describes all models

and all standard and optional equipment of

your vehicle available at the time of going to

print. Country-specific differences are possi-

ble. Bear in mind that your vehicle may not

feature all functions described here. This also

applies to safety-relevant systems and func-

tions. The equipment in your vehicle may

therefore differ from that shown in the

descriptions and illustrations.

The original purchase agreement lists all sys-

tems installed in your vehicle.

Should you have any questions concerning

equipment and operation, please consult an

authorized Mercedes-Benz Center.

The Operator's Manual and Maintenance

Booklet are important documents and should

be kept in the vehicle.

Service and vehicle operation

Warranty

The implied warranty for your vehicle applies

in accordance with the warranty terms and

conditions in the Service and Warranty Infor-

mation booklet.

Your authorized Mercedes-Benz Center will

replace and repair all factory-installed parts in

accordance with the following warranty terms

and conditions:

New Vehicle Limited Warranty

Emission System Warranty

Emission Performance Warranty

California, Connecticut, Maine, Massachu-

setts, New York, Pennsylvania, Rhode

Island and Vermont Emission Control Sys-

tem Warranty

State warranty enforcement laws (lemon

laws)

Replacement parts and accessories are cov-

ered by the Mercedes-Benz Parts and Acces-

sories warranties. These are available at any

authorized Mercedes-Benz Center.

Should you lose your Service and War-

ranty Information booklet, have an author-

ized Mercedes-Benz Center arrange for a

replacement. The new Service and War-

ranty Information booklet will be posted to

you.

Introduction

Information for customers in Califor-

nia

Under California law you may be entitled to a

replacement of your vehicle or a refund of the

purchase price or lease price, if after a rea-

sonable number of repair attempts

Mercedes-Benz USA, LLC and/or its author-

ized repair or service facilities fail to fix one or

more substantial defects or malfunctions in

the vehicle that are covered by its express

warranty. During the period of 18 months

from original delivery of the vehicle or the

accumulation of 18,000 miles (approximately

29,000 km) on the odometer of the vehicle,

whichever occurs first, a reasonable number

of repair attempts is presumed for a retail

buyer or lessee if one or more of the following

occurs:

(1) the same substantial defect or malfunc-

tion results in a condition that is likely to

cause death or serious bodily injury if the

vehicle is driven, that defect or malfunc-

tion has been subject to repair two or

more times, and you have directly noti-

fied Mercedes-Benz USA, LLC in writing

of the need for its repair,

(2) the same substantial defect or malfunc-

tion of a less serious nature than cate-

gory (1) has been subject to repair four or

more times and you have directly notified

us in writing of the need for its repair, or

(3) the vehicle is out of service by reason of

repair of the same or different substantial

defects or malfunctions for a cumulative

total of more than 30 calendar days.

Please send your written notice to:

Mercedes-Benz USA, LLC

Customer Assistance Center

One Mercedes Drive

Montvale, NJ 07645-0350

Maintenance

The Service and Warranty Booklet describes

all the necessary maintenance work which

should be done at regular intervals.

Always have the Service and Warranty Book-

let with you when you bring the vehicle to an

authorized Mercedes-Benz Center. The ser-

vice advisor will record every service for you

in the Service and Warranty Booklet.

Roadside Assistance

The Mercedes-Benz Roadside Assistance

Program offers technical help in the event of a

breakdown. Calls to the toll-free Roadside

Assistance Hotline are answered by our

agents 24 hours a day, 365 days a year.

1-800-FOR-MERCedes(1-800-367-6372)

(USA)

1-800-387-0100 (Canada)

For additional information, refer to the

Mercedes-Benz Roadside Assistance Pro-

gram brochure (USA) or the "Roadside Assis-

tance" section in the Service and Warranty

booklet (Canada). You will find both in your

vehicle literature portfolio.

Change of address or change of own-

ership

In the event of a change of address, please

send us the "Notification of Address Change"

in the Service and Guarantee booklet or sim-

ply call the Mercedes-Benz Customer Assis-

tance Center (USA) at the hotline number

1-800-FOR-MERCedes(1-800-367-6372) or

Customer Service Center (Canada) at

1-800-387-0100. This will assist us in con-

tacting you in a timely manner should the

need arise.

If you sell your Mercedes, please leave the

entire literature in the vehicle so that it is

available to the next owner.

If you have purchased a used car, please send

us the "Notification of Used Car Purchase" in

Introduction

the Service and Guarantee booklet or simply

call the Mercedes-Benz Customer Assistance

Center (USA) at the hotline number

1-800-FOR-MERCedes(1-800-367-6372) or

Customer Service (Canada) at

1-800-387-0100.

Vehicle operation outside the USA

and Canada

If you plan to operate your vehicle in foreign

countries, please be aware that:

service facilities or replacement parts may

not be readily available.

unleaded fuel for vehicles with a catalytic

converter may not be available. Leaded fuel

may cause damage to the catalytic con-

verter.

the fuel may have a considerably lower

octane rating. Unsuitable fuel can cause

engine damage.

Some Mercedes-Benz models are available

for delivery in Europe through our European

Delivery Program. For details, consult an

authorized Mercedes-Benz Center or write to

one of the following addresses.

In the USA

Mercedes-Benz USA, LLC

European Delivery Department

One Mercedes Drive

Montvale, NJ 07645-0350

In Canada

Mercedes-Benz Canada, Inc.

European Delivery Department

98 Vanderhoof Avenue

Toronto, Ontario M4G 4C9

Sports Utility Vehicle

WARNING

Due to the high center of gravity, the vehicle

may start to skid and roll over in the event of

an abrupt steering maneuver and/or when

the vehicle's speed is not adapted to the road

conditions. There is a risk of an accident.

Always adapt your speed and driving style to

the vehicle's driving characteristics and to the

prevailing road and weather conditions.

Utility vehicles have a significantly higher roll-

over rate than other types of vehicles.

Failure to operate this vehicle safely may

result in an accident, rollover of the vehicle,

and severe or fatal injury.

In a rollover crash, an unbelted person is sig-

nificantly more likely to die than a person

wearing a seat belt.

You and all vehicle occupants should always

wear your seat belts.

Operating safety

Important safety notes

WARNING

If you do not have the prescribed service/

maintenance work or any required repairs

carried out, this can result in malfunctions or

system failures. There is a risk of an accident.

Always have the prescribed service/mainte-

nance work as well as any required repairs

carried out at a qualified specialist workshop.

WARNING

If you switch off the ignition while driving,

safety-relevant functions are only available

with limitations, or not at all. This could affect,

for example, the power steering and the brake

boosting effect. You will require considerably

more effort to steer and brake. There is a risk

of an accident.

Do not switch off the ignition while driving.

WARNING

Flammable material such as leaves, grass or

twigs may ignite if they come into contact with

hot parts of the exhaust system. There is a risk

of fire.

Introduction

Introduction -> Service and vehicle operation for Your Mercedes GLA SUV First Generation (2013-2019)

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