Get MBUX Voice Assistant Guide for Mercedes GLA SUV Second Generation (2020-2026)

Notes on operating safety

For your own safety, always observe the following

points when operating mobile communications

equipment and especially your voice control sys-

tem:

Observe the legal requirements for the coun-

try in which you are driving.

If you use the voice control system in an emer-

gency your voice can change and your tele-

phone call, e.g. an emergency call, can

thereby be delayed.

Familiarise yourself with the voice control sys-

tem functions before starting the journey.

The voice control system does not replace

the Owner's Manual.

The answers from the voice control system do

not provide the complete scope of informa-

tion contained in the Owner's Manual. The

voice control system also does not give

detailed warning or damage information.

Therefore read the Owner's Manual so that

you are fully informed about the functions and

the safe operation of the vehicle.

Operation

Function of the MBUX Voice Assistant

You can watch an animation on this topic via the

following link:

Using the MBUX Voice Assistant, vehicle func-

tions and various areas of the MBUX multimedia

system can be operated by voice input, e.g. Navi-

gation or Telephone. The MBUX Voice Assistant is

operational about half a minute aer switching on

the vehicle and can be operated from all seats

(depending on the special equipment).

Conducting a dialogue

Requirements

Voice activation is activated in the multimedia

system (/ page 424).

For corrections during output, the

Voice

barge-in

option must be activated in the multi-

media system (/ page 424).

Starting a dialogue

Say Hey Mercedes to activate the MBUX

Voice Assistant.

Press the £ button on the multifunction

steering wheel.

A wave appears in the MBUX multimedia sys-

tem. The dialogue can be started.

For the dialogue with the MBUX Voice Assistant,

you can use complete sentences of colloquial lan-

guage as voice commands. Voice activation can

also be combined directly with a voice command,

e.g. Hey Mercedes, how warm is it outside?

Interrupting the dialogue

During the dialogue say Pause.

The dialogue is interrupted.

Say Hey Mercedes to continue the dialogue.

Correcting an entry

During the dialogue say Correction.

Interrupt the system's voice output.

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Changing dialogue level

During the dialogue, say Back.

The MBUX Voice Assistant jumps back to the

previous dialogue step.

During the dialogue, say From the beginning

again.

The MBUX Voice Assistant jumps to the high-

est dialogue level.

Navigating in the selection list

If a voice command does not achieve a clear

result, a selection list is shown.

Say the line number or the content to select

an entry or to have further details shown.

Say Next page or Previous page to browse

the selection list.

Calling up help

For information about the MBUX Voice Assis-

tant: say Hey Mercedes, what can you do?

Current application: say Help.

You will receive suggestions and information

about operation of MBUX Voice Assistant for

the current application.

Specic function: call up the voice command

for the required function, for example with

Hey Mercedes, I need help with the radio.

Digital Owner's Manual: say Show me the

Owner's Manual.

The full extent of the Digital Owner's Manual is

available on the media display when the vehi-

cle is stationary.

Overview of the operable functions of the MBUX

Voice Assistant

You can use the MBUX Voice Assistant to operate

the following functions depending on the vehicle

equipment:

Telephone

Text message and e-mail

Navigation

Radio and media

Vehicle functions

Online functions

Full functionality of the voice control system is

only available for you with activation of online

voice control (/ page 424).

Information on the language setting

You can change the language of the MBUX Voice

Assistant via the system language settings

(/ page 457). If the set system language is not

supported by the MBUX Voice Assistant, English

will be selected.

Setting functions of MBUX Voice Assistant using

the multimedia system

Multimedia system:

Settings

System

Voice assistant

Switching voice activation of MBUX Voice Assis-

tant on or o

Select Hey Mercedes.

When the function is active, the Hey

Mercedes voice command can activate the

dialogue.

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Switching direct commands on or o

Select Z.

Activate or deactivate the function.

If the function is active, some commands can

be used without Hey Mercedes, for example

Next track.

Switching voice activation for individual seats on

or o

Select Z.

Switch the function for the desired seats on or

o.

Switching voice interruption on or o

Select Further settings.

Select Voice barge-in.

If the function is active, a command can be

interjected during voice output of the system.

Switching proactivity on or o

Select Further settings.

Select the desired situation, e.g. Activate

your profile

or Don't forget your phone.

When the function is active, the voice assis-

tant proactively provides information in spe-

cic situations.

Activating or deactivating online voice control

Online voice control is activated at the fac-

tory.

Select Online recognition.

Activate or deactivate the function.

If the function is activated and a Mercedes me

user account is linked to the vehicle, addi-

tional results are available through the provi-

sion of external information, e.g. information

on POIs. By clicking the symbol in the wave,

more information about the online voice con-

trol can be displayed.

Activating or deactivating contacts for online use

Select Contact upload for online recognition.

When the function is active, contacts will be

found more easily and accurately using voice

input.

Using MBUX Voice Assistant eectively

Notes on optimum use of the MBUX Voice Assis-

tant

The MBUX Voice Assistant is operational half a

minute aer switching on the vehicle and can

be operated from all seats, depending on the

equipment installed. The system recognises

from which seat the command was spoken

and performs actions according to the seat

position.

When a dialogue is ended, the MBUX Voice

Assistant continues to be active for as long as

the wave is displayed in the multimedia sys-

tem. You can say another voice command

without saying Hey Mercedes.

Using the direct command Change language

to English, the system language can be

changed to English without Hey Mercedes.

Direct commands must be activated for this.

If a user prole has been stored and is active,

the MBUX Voice Assistant can make sugges-

tions based on the habits of the user. If the

voice commands are not clear, the system

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selects an action. The action can be corrected

with a new voice command.

Say Hey Mercedes, load my personal profile,

to activate the prole. The user's voice must

rst be taught in by the system and assigned

to a prole.

Further information on user proles

(/ page 443).

With the MBUX Voice Assistant, incoming calls

can be accepted or rejected without the key-

word Hey Mercedes.

Information on the MBUX online voice assistant

The online voice control facilitates recognition

and thanks to external information makes addi-

tional results available.

Therefore, Mercedes-Benz recommends that you

activate online voice control (/ page 424).

You will need a Mercedes me user account for

this. If you do not yet have a user account you

must create one and connect it with your vehicle

(/ page 541).

Then call up your Mercedes me user account. The

Mercedes me services are shown and can be acti-

vated (/ page 542).

By clicking on the symbols displayed in the wave,

further information on the online status is dis-

played.

When online voice control is active, additional

functions are available such as:

Weather

General knowledge

Public holidays and school holidays

Smarthome

Messages

Time, date and time zones

Pocket and currency calculator

Football results and xture lists

Share prices

Calendar

ChitChat

Horoscope

Geo Quiz

The availability of these functions is country

and equipment-dependent.

Text content is taken from Wikipedia in

accordance with the CC BY-SA 3.0 licence.

Essential voice commands

Notes on voice commands

You can watch an animation on this topic via the

following link:

It is not necessary to use exact voice commands

to call up a specic function. The MBUX Voice

Assistant also understands you when you use your

colloquial speech. Some examples are listed

below. For some languages however these exam-

ples are only available to a limited extent.

Examples of voice commands:

Navigation (/ page 427)

Telephone (/ page 427)

Radio and TV (/ page 427)

Media player (/ page 429)

Messages (/ page 429)

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Vehicle functions (/ page 429)

Online functions (/ page 430)

Examples of navigation voice commands

You can operate the navigation system using the

MBUX Voice Assistant. The following list oers

just a small selection of the possible navigation

commands. You will receive additional sugges-

tions if you say Help for navigation.

Drive me home.

Where is the nearest service station?

Is there a service area along the route?

Set Covent Garden as intermediate destina-

tion.

Cancel the route guidance.

Show my last destination.

I want to buy juice.

Search for an Asian restaurant, but not Japa-

nese, in South London.

Examples of telephone voice commands

You can operate phones connected with the

MBUX multimedia system using the MBUX Voice

Assistant. The following list oers just a small

selection of the possible telephone commands.

You will receive additional suggestions if you say

Help for phone.

Call Peter Miller on the mobile phone.

Dial 0711 17 0.

Call my father.

Accept call

Reject call

Search for the contact Peter Miller.

Switch to address book

Show me the incoming calls.

Switch phone

Overview of radio voice commands

Radio voice commands can also be used when

the radio application is running in the background

and another application is visible in the fore-

ground. The following list oers just a small selec-

tion of the possible radio voice commands. You

will receive additional suggestions if you say Help

for radio.

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Radio voice commands

Voice command Colloquial example Function

Radio station <station name> I'd like to select the radio station

"Cool FM"

Selects the radio station.

Radio frequency <Frequency> Go to station/radio frequency

"eighty seven point five mega-

hertz".

Enters a radio frequency, e.g. in the FM frequency band.

Next radio station Call up the next radio station

Calls up the next radio station from the station list.

Previous station Switch to the last radio station/to

the previous program

Switches to the previous radio station.

Save radio station Please save the radio station

Saves the radio station currently playing.

Show radio station list Show me the list of all radio sta-

tions, please

Shows the radio list with the radio stations that can currently be received.

Read out channel list I'd like to listen to the station list,

please

Reads out the radio list with the radio stations that can currently be

received.

Traffic information on Switch on the traffic info

Switches on trac announcements.

Traffic information off I'd like to switch off traffic info

Switches o trac announcements.

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Voice command Colloquial example Function

Radio info on I want you to turn on additional

radio station text

Switches on the radio text information for the radio station currently play-

ing.

Radio info off I want you to turn off additional

radio station text

Switches o the radio text information for the radio station currently play-

ing.

Change to radio favourites Please show me the list of all

favourite radio stations

Shows the favourites with the saved radio stations.

Examples of media voice commands

You can operate connected media sources and

online music using the MBUX Voice Assistant. The

following list oers just a small selection of the

possible media voice commands. You will receive

additional suggestions if you say Help for media

or Help for player.

Play Michael Jackson.

Play "Yellow Submarine' by the Beatles.

Next track.

Previous track.

Play similar track.

Repeat this track.

Switch on random playback.

Mute the music.

Switch to USB.

Examples of message voice commands

Messages can be created, edited and listened to

using the MBUX Voice Assistant. The following list

oers just a small selection of the possible mes-

sage voice commands. You will receive additional

suggestions if you say Help for messaging.

Write a text message to Jane Doe: When will

the next meeting take place?

Show me my new e-mails.

Write an e-mail to Jane Doe.

Read me my new text messages.

Show all new text messages.

Write an e-mail to John Doe in English

Examples of vehicle voice commands

You can operate vehicle settings and vehicle func-

tions using the MBUX Voice Assistant. The follow-

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ing list oers just a small selection of the possible

vehicle voice commands.

If no seat is mentioned for commands, the

action is carried out automatically for the seat

from which the command was spoken or for

the function which is closest to that seat.

Switch the seat heating to level 2.

My feet are cold.

Start the Refresh programme.

Switch the massage function on.

I would like to set the ambient light to blue

Switch on the reading lamp.

Turn off the rear light.

Open all the windows.

Switch the driver display to 3D.

How fast can I drive here?

Tell me my next service appointment

How warm is it outside?

Information about the vehicle can also be reques-

ted:

Information about individual items of the vehi-

cle equipment

Hey Mercedes, which massage pro-

grammes do you have?

Hey Mercedes, do I have Blind Spot

Assist?

Hey Mercedes, where is the warning tri-

angle?

Information about functioning of the systems

and components installed in the vehicle

Hey Mercedes, what is DISTRONIC?

Hey Mercedes, what do I need ESP for?

Hey Mercedes, what is MBUX?

Information about operating the systems and

components installed in the vehicle

Hey Mercedes, how do I connect my

smartphone?

Hey Mercedes, how can I turn on the

main beam headlamps?

Hey Mercedes, how do I stop the ioniza-

tion function?

You can also use the vehicle voice commands to

directly call up the menus for the plug-in hybrid

settings and operate the corresponding vehicle

functions.

"Display the energy flow."

"Switch to charging settings."

"Activate pre-entry climate control."

"Where is the nearest charging station?"

"How far can I still drive?"

"Set the departure time to tomorrow morn-

ing at 8 am."

Examples of online functions

Depending on the country, language and vehicle

equipment, additional functions are available

when online voice control is active. The system

accesses external information and can, as a

result, answer general knowledge questions and

make calculations, for example.

Is the sun shining in Manchester?

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Is it raining at my destination?

What are the skiing conditions on the Zugspi-

tze?

What's the time in Sydney now?

In which country do you pay with dollars?

How many Swiss franks make 25 euros?

How long now until the holidays?

What day is it tomorrow?

What is 20 % of 29?

What does my horoscope say?

What is the price of Mercedes-Benz Group

shares?

Let's play Geo Quiz.

I'm bored.

Who is the current prime minister?

What do you know about the Globe Theatre

in London?

Who painted the picture "The Scream"?

What's the status in the Premier League?

Create a calendar entry tomorrow at 9 am.

What's my next task?

Tell me a joke.

How many languages do you speak?

What is your favourite animal?

Are there any updates?

Is the light still on in the kitchen?

Switch off all the devices in my house.

Please set the temperature in the living

room to 24 degrees.

Direct command examples

With direct commands, some functions can be

operated without rst saying the voice command

Hey Mercedes. To use direct commands, the

function must be activated in the multimedia sys-

tem (/ page 424).

Next TV channel

Previous TV channel

Next radio station

Previous radio station

Next station

Previous station

Next track

Previous track

Start dashcam recording

Stop dashcam recording

Show the map

3D map

2D map

Align map to north

Align map in direction of travel

Show all routes

Show traffic

Navigate to work

Navigate home

Repeat driving instruction

Cancelling route guidance

Change language to English

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MBUX Voice Assistant for Your Mercedes GLA SUV Second Generation (2020-2026)

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