Get Breakdown assistance Guide for Mercedes GLC Class SUV First Generation (2015-2021)

Breakdown assistance 437

#

Open safety vest bag 1 and pull out the

The requirements defined by the legal standard

are only fulfilled if the safety vest is the correct

size and is fully closed.

The safety vest must be replaced in the following

situations:

Emergency

Removing the safety vest

safety vest.

% There are also safety vest compartments in

the rear door stowage compartments in

which safety vests can be stored.

The safety vests are located in the safety vest

compartments in the driver's and front

passenger door stowage compartments.

R

the reflective strips are damaged or dirty

R

the maximum permissible number of washes

is exceeded

R

the fluorescence has faded

Flat tire

Notes on flat tires

&

WARNING Risk of accident due to a flat

tire

1

2

3

4

5

6

7

Maximum number of washes

Maximum wash temperature

Do not bleach

Do not iron

Do not tumble dry

Do not dry clean

A flat tire severely affects the driving charac‐

teristics as well as the steering and braking

of the vehicle.

Tires without run-flat characteristics:

#

Do not drive on with a flat tire.

#

To remove: pull out safety vest bag 1 by

loop 2.

Class 2 safety vest

#

Change the flat tire immediately with an

emergency spare wheel or spare wheel.

438 Breakdown assistance

R

All vehicles: change the wheel

(/ page 483).

R

Alternatively, consult a qualified spe‐

cialist workshop.

banging noise

vehicle vibration

smoke which smells like rubber

continuous ESP^®intervention

cracks in tire side walls

% The emergency spare wheel is only available

Tires with run-flat characteristics:

in certain countries.

#

Observe the information and warning

notes on MOExtended tires (run-flat

tires).

Notes on MOExtended tires (run-flat tire)

#

After driving in emergency mode have

the rims checked by a qualified special‐

ist workshop with regard to their further

use.

The defective tire must be replaced in

every case.

&

WARNING Risk of accident when driving

in emergency mode

In the event of a flat tire, the following options

are available depending on your vehicle's equip‐

ment:

When driving in emergency mode, the han‐

dling characteristics are impaired. e.g. when

cornering, when accelerating strongly and

when braking.

#

R

Vehicles with MOExtended tires: it is pos‐

sible to continue the journey for a short

period of time. Make sure you observe the

notes on MOExtended tires (run-flat tires)

(/ page 438).

With MOExtended tires (run-flat tire), you can

continue to drive your vehicle even if there is a

total loss of pressure in one or more tires. How‐

ever, the tire affected must not show any clearly

visible damage.

You can recognize MOExtended tires by the

MOExtended marking which appears on the side

wall of the tire.

#

Do not exceed the permissible maxi‐

mum speed for MOExtended tires.

Avoid any abrupt steering and driving

maneuvers as well as driving over

obstacles (curbs, pot holes, off-road).

This applies, in particular, to a loaded

vehicle.

Stop driving in the emergency mode if

you notice:

R

Vehicles with a TIREFIT kit: you can repair

#

the tire so that it is possible to continue the

journey for a short period of time. To do this,

use the TIREFIT kit (/ page 439).

R

Vehicles with Mercedes me connect: you

can make a call for breakdown assistance via

the overhead control panel in the case of a

breakdown (/ page 387).

#

Vehicles with tire pressure loss warning sys‐

tem: MOExtended tires may only be used in con‐

Breakdown assistance 439

Using the TIREFIT kit

junction with an activated tire pressure loss

warning system.

Vehicles with tire pressure monitoring sys‐

tem: MOExtended tires may only be used in con‐

junction with an activated tire pressure monitor‐

ing system.

If a tire has gone flat and cannot be replaced

with an MOExtended tire, you can use a stand‐

ard tire as a temporary measure.

Requirements:

R

Tire sealant bottle and tire inflation compres‐

sor (/ page 439).

TIREFIT kit storage location

R

TIREFIT sticker

Plug-in hybrid: be sure to observe the notes in

the Supplement. Otherwise, you may not recog‐

nize dangers.

The TIREFIT kit is located under the cargo com‐

partment floor, under a cover on the left-hand

side.

R

Gloves (depending on the vehicle equipment)

If a pressure loss warning message appears in

the multifunction display, proceed as follows:

You can use TIREFIT tire sealant to seal perfora‐

tion damage of up to 0.16 in (4 mm), particularly

those in the tire contact surface. You can use

TIREFIT in outside temperatures down to -4 °F

(-20 °C).

R

Check the tire for damage.

R

If driving on, observe the following notes.

Driving distance possible in emergency

mode after the pressure loss warning:

&

WARNING Risk of accident when using

Load condition

Driving distance pos‐

sible in emergency

mode

tire sealant

In the following situations in particular, the

tire sealant is unable to provide sufficient

breakdown assistance, as it is unable to seal

the tire properly:

Partially laden

Fully laden

50 miles (80 km)

19 miles (30 km)

R

There are cuts or punctures in the tire

larger than those previously mentioned.

The driving distance possible in emergency

mode may vary depending on the driving style.

Observe the maximum permissible speed of

50 mph (80 km/h).

R

Push retaining clamps 1 on the cover down‐

wards to release them and fold out the cover in

the direction of arrow 2.

The wheel rim is damaged.

440 Breakdown assistance

R

You have driven at very low tire pressure

or on a flat tire.

induce vomiting and seek medical

attention immediately.

#

Change out of any clothes contamina‐

ted with tire sealant immediately.

If allergic reactions occur, seek medical

attention immediately.

#

Do not drive on.

Consult a qualified specialist workshop.

#

&

WARNING Risk of injury and poisoning

from tire sealant

NOTE Overheating due to the tire infla‐

tion compressor running too long

*

The tire sealant is harmful and causes irrita‐

tion. Do not allow it to come into contact

with the skin, eyes or clothing, and do not

swallow it. Do not inhale tire sealant fumes.

Keep the tire sealant away from children.

#

Affix part 1 of the TIREFIT sticker to the

instrument cluster within the driver's field of

vision.

Affix part 2 of the TIREFIT sticker near the

valve on the wheel with the faulty tire.

#

Do not run the tire inflation compressor

for longer than ten minutes without

interruption.

If you come into contact with the tire sealant,

observe the following:

Comply with the manufacturer's safety notes on

the sticker on the tire inflation compressor.

Have the tire sealant bottle replaced in a quali‐

fied specialist workshop every five years.

#

Rinse off the tire sealant from your skin

immediately using water.

#

If tire sealant gets into your eyes, thor‐

#

Do not remove any foreign objects which

have entered the tire.

oughly rinse out the eyes using clean

water.

#

If tire sealant has been swallowed,

immediately rinse out the mouth thor‐

oughly and drink plenty of water. Do not

Breakdown assistance 441

Do not switch off the tire inflation compres‐

sor during this phase.

#

Let the tire inflation compressor run for a

maximum of ten minutes.

The tire should then have attained a tire

pressure of at least 200 kPa (2.0 bar/

29 psi).

If tire sealant leaks out, make sure you clean the

affected area as quickly as possible. It is prefera‐

ble to use clean water.

If you get tire sealant on your clothing, have it

cleaned as soon as possible with perchloroethy‐

lene.

#

Remove the valve cap from valve 7 on the

faulty tire.

#

Screw filling hose 8 onto valve 7.

Insert plug 4 into a 12 V socket in your

vehicle.

Switch on the ignition.

Press on and off switch 3 on the tire infla‐

tion compressor.

The tire inflation compressor is switched on.

The tire is inflated. First, tire sealant is pum‐

ped into the tire. The pressure may briefly

rise to approximately 500 kPa (5 bar/73 psi).

If, after ten minutes, a tire pressure of

200 kPa (2.0 bar/29 psi) has not been

attained:

#

Pull plug 4 with the cable and hose 5 out

#

of the tire inflation compressor housing.

#

Switch off the tire inflation compressor.

Push the plug of hose 5 into flange 6 of

tire sealant bottle 1 until the plug engages.

Place tire sealant bottle 1 head downwards

into recess 2 of the tire inflation compres‐

sor.

#

Unscrew the filling hose from the valve of the

faulty tire.

Please note that tire sealant may leak out when

unscrewing the filling hose.

442 Breakdown assistance

#

Drive forwards or reverse very slowly for

Unscrew the filling hose from the valve of the

faulty tire.

NOTE Staining caused by leaking tire

*

approximately 33 ft (10 m).

sealant

#

Pump up the tire again.

After use, excess tire sealant may leak out

from the filling hose.

&

WARNING Risk of accident from driving

with sealed tires

After a maximum of ten minutes the tire

pressure must be at least 200 kPa (2.0 bar/

29 psi).

#

Therefore, place the filling hose in the

plastic bag that contained the TIREFIT

kit.

A tire temporarily sealed with tire sealant

impairs driving characteristics and is not

suitable for higher speeds.

&

WARNING Risk of accident due to the

specified tire pressure not being ach‐

ieved

#

Adapt your driving style accordingly and

drive carefully.

Do not exceed the maximum speed

limit with a tire that has been repaired

using tire sealant.

ENVIRONMENTAL NOTE Environmental

pollution caused by environmentally irre‐

sponsible disposal

+

If the specified tire pressure is not achieved

after the specified time, the tire is too badly

damaged. The tire sealant cannot repair the

tire in this instance.

Damaged tires and a tire pressure that is too

low can significantly impair braking and han‐

dling characteristics.

#

Tire sealant contains pollutants.

#

Have the tire sealant bottle disposed of

professionally, e.g. at an authorized

Mercedes-Benz Center.

#

Observe the maximum permissible speed for

a tire sealed with tire sealant 50 mph

(80 km/h).

Affix the upper section of the TIREFIT sticker

to the instrument cluster in a location where

it will be easily seen by the driver.

#

Do not drive on.

Consult a qualified specialist workshop.

Stow the tire sealant bottle and the tire infla‐

tion compressor.

Pull away immediately.

#

If, after ten minutes, a tire pressure of

200 kPa (2.0 bar/29 psi) has been attained:

#

Switch off the tire inflation compressor.

Breakdown assistance 443

#

Stop driving after approximately ten minutes

and check the tire pressure using the tire

inflation compressor.

The tire pressure must now be at least

130 kPa (1.3 bar/19 psi).

Loading Information placard on the B‑pillar

on the driver's side or the tire pressure table

in the fuel filler flap for values.

To increase the tire pressure: switch on

the tire inflation compressor.

Pull the tire sealant bottle out of the tire

inflation compressor.

The filling hose stays on the tire sealant bot‐

tle.

Drive to the nearest qualified specialist work‐

shop and have the tire, tire sealant bottle

and filling hose replaced there.

#

&

WARNING Risk of accident due to the

specified tire pressure not being reached

If the specified tire pressure is not reached

after a brief drive, the tire is too badly dam‐

aged. The tire sealant cannot repair the tire

in this instance.

Damaged tires and tire pressure that is too

low can significantly impair the braking prop‐

erties and the handling characteristics.

Battery (vehicle)

Notes on the 12 V battery

&

WARNING Risk of an accident due to

work carried out incorrectly on the bat‐

tery

Work carried out incorrectly on the battery

can, for example, lead to a short circuit. This

can lead to function restrictions in safety-rel‐

evant systems, for example the lighting sys‐

tem, ABS (anti-lock braking system) or ESP^®

(Electronic Stability Program). The operating

safety of your vehicle may be restricted.

#

Do not continue driving.

Consult a qualified specialist workshop.

#

To reduce the tire pressure: press pressure

release button 1 next to manometer 2.

When the tire pressure is correct, unscrew

the filling hose from the valve of the sealed

tire.

#

In cases such as the one mentioned above, con‐

tact an authorized Mercedes-Benz Center. Or

call 1-800-FOR-MERCedes (in the USA) or

1-800-387-0100 (in Canada).

#

Screw the valve cap onto the valve of the

sealed tire.

#

Correct the tire pressure if it is still at least

130 kPa (1.3 bar/19 psi). See the Tire and

444 Breakdown assistance

All vehicles except vehicles with a lithium-

ion battery

#

You could lose control of the vehicle in the

following situations:

Do not inhale battery gases.

Keep children away from the battery.

Immediately rinse battery acid off thor‐

oughly with plenty of clean water and

seek medical attention immediately.

R

when braking

&

WARNING Risk of explosion due to elec‐

trostatic charge

R

in the event of abrupt steering maneuvers

and/or when the vehicle's speed is not

adapted to the road conditions

Electrostatic charge can cause sparks which

may ignite the highly flammable gas mixture

in the battery.

All vehicles

#

In the event of a short circuit or a simi‐

lar incident, contact a qualified special‐

ist workshop immediately.

Do not continue driving.

Always have work on the battery carried

out at a qualified specialist workshop.

#

To discharge any electrostatic charge

ENVIRONMENTAL NOTE Environmental

damage caused by improper disposal of

batteries

+

that may have built up, touch the metal

vehicle body before handling the bat‐

tery.

#

The highly flammable gas mixture is created

while the battery is charging and during starting

assistance.

R

Further information on ABS (/ page 185)

Further information on ESP^®(/ page 186)

Batteries contain pollutants. It is

illegal to dispose of them with the household

rubbish.

R

&

WARNING Danger of chemical burns

from the battery acid

For safety reasons, Mercedes-Benz recommends

that you only use batteries which have been tes‐

ted and approved for your vehicle by Mercedes-

Benz. These batteries provide increased impact

protection to prevent vehicle occupants from

suffering acid burns should the battery be dam‐

aged in the event of an accident.

#

Battery acid is caustic.

#

Dispose of batteries in an

environmentally responsible manner.

Take discharged batteries to a qualified

Avoid contact with the skin, eyes or

clothing.

Do not lean over the battery.

#

Breakdown assistance 445

Notes on starting assistance and on charg‐

ing the 12 V battery

Wear safety glasses.

specialist workshop or to a collection

point for used batteries.

Vehicles with a lithium-ion battery

If you have to disconnect the 12 V battery, con‐

tact a qualified specialist workshop.

Comply with safety notes and take protective

measures when handling batteries.

When charging the battery and during starting

assistance, always use the jump-start connec‐

tion point in the engine compartment.

Keep children away.

NOTE Damaging the battery through

overvoltage

*

Risk of explosion.

Observe this Operator's Manual.

When charging using a battery charger with‐

out a maximum charging voltage, the battery

or the vehicle electronics may be damaged.

Fire, open flames and smoking are

prohibited when handling the battery.

Avoid creating sparks.

Observe the following if you do not intend to use

the vehicle over an extended period of time:

#

Only use battery chargers with a maxi‐

mum charging voltage of 14.8 V.

R

Activate standby mode.

Electrolyte or battery acid is corro‐

sive. Avoid contact with the skin, eyes

or clothing. Wear suitable protective

clothing, in particular gloves, an

apron and a face mask. Immediately

rinse electrolyte or acid splashes off

with clean water. Consult a doctor if

necessary.

R

Alternatively: connect the battery to a bat‐

All other vehicles

tery charger approved by Mercedes-Benz or

consult a qualified specialist workshop to

disconnect the battery.

When charging the battery and during starting

assistance, always use the jump-start connec‐

tion point in the engine compartment.

446 Breakdown assistance

#

When giving starting assistance, always

make sure that you only connect bat‐

tery terminals with identical polarity.

During starting assistance, you must

observe the described order for con‐

necting and disconnecting the jumper

cables.

&

NOTE Damaging the battery through

WARNING Risk of explosion from a fro‐

*

overvoltage

zen battery

A discharged battery may freeze at tempera‐

tures slightly above or below freezing point.

During starting assistance or battery charg‐

ing, battery gas may be released.

When charging using a battery charger with‐

out a maximum charging voltage, the battery

or the vehicle electronics may be damaged.

#

Only use battery chargers with a maxi‐

mum charging voltage of 14.8 V.

#

Always thaw a frozen battery out first

before charging it or performing start‐

ing assistance.

#

Do not connect or disconnect the bat‐

tery clamps while the engine is running.

&

WARNING Risk of explosion from hydro‐

gen gas igniting

&

WARNING Risk of explosion during

charging process and starting assistance

If the indicator/warning lamps in the instrument

cluster do not light up at low temperatures, it is

very likely that the discharged battery has fro‐

zen. In this case you may neither jump-start the

vehicle nor charge the battery.

The service life of a battery that has been

thawed may be dramatically shortened. The

starting characteristics may be impaired, espe‐

cially at low temperatures.

A battery generates hydrogen gas during the

charging process. If there is a short circuit or

sparks start to form, there is a danger of the

hydrogen gas igniting.

During the charging process and starting

assistance, the battery may release an explo‐

sive gas mixture.

#

Make sure that the positive terminal of

the connected battery does not come

into contact with vehicle parts.

Never place metal objects or tools on a

battery.

When connecting and disconnecting the

battery, you must observe the descri‐

bed order for the battery clamps.

#

Avoid fire, open flames, creating sparks

and smoking.

Make sure that there is sufficient venti‐

lation during the charging process and

during starting assistance.

#

It is recommended that you have a thawed bat‐

tery checked at a qualified specialist workshop.

#

Do not lean over a battery.

Breakdown assistance 447

R

Starting assistance and charging the 12 V

battery

Plug-in hybrid: be sure to observe the notes in

the Supplement. Otherwise, you may fail to rec‐

ognize dangers.

The jumper cable/charging cable must not

come into contact with any parts which may

move when the engine is running.

Always make sure that neither you nor the

battery is electrostatically charged.

Keep away from fire and open flames.

Do not lean over the battery.

Requirements:

All vehicles

R

The vehicle is secured with the electric park‐

ing brake.

R

NOTE Damage caused by numerous or

extended attempts to start the engine

*

^RVehicles with automatic transmission:

The transmission is in position j.

Numerous or extended attempts to start the

engine may damage the catalytic converter

due to non-combusted fuel.

R

The ignition and all electrical consumers are

Observe the additional following points when

charging the battery:

switched off.

R

The hood is open.

R

Only use battery chargers tested and

approved for Mercedes-Benz.

#

Avoid numerous and extended attempts

to start the engine.

R

Read the battery charger's operating instruc‐

tions before charging the battery.

Observe the following points during starting

assistance and when charging the battery:

Observe the additional following points during

starting assistance:

R

Only use undamaged jumper cables/charg‐

ing cables with a sufficient cross-section and

insulated terminal clamps.

R

Starting assistance may be performed using

only batteries with a nominal voltage of 12 V.

R

Non-insulated parts of the terminal clamps

must not come into contact with other metal

parts while the jumper cable/charging cable

is connected to the battery/jump-start con‐

nection point.

R

The vehicles must not touch.

R

Vehicles with a gasoline engine: Jump-

start the vehicle only when the engine and

exhaust system are cold.

448 Breakdown assistance

#

begin with positive clamp 2 on your own

First, remove the jumper cable/charging

cable from ground point 3 and the negative

pole of the donor battery, then from positive

clamp 2 and the positive pole of the donor

battery. Begin each time with the contacts

on your own vehicle first.

vehicle first.

#

During starting assistance: start the

engine of the donor vehicle and run at idle

speed.

Connect the negative pole of the donor bat‐

tery and ground point 3 of your own vehicle

by using the jumper cable/charging cable.

Begin with the donor battery first.

#

After removing the jumper cable/charging

cable, close cover 1 of positive clamp 2.

Further information can be obtained at a quali‐

fied specialist workshop.

#

During starting assistance: start the

engine of your own vehicle.

During the charging process: start the

Replacing the 12 V battery

charging process.

#

Observe the notes on the 12 V battery

(/ page 443).

During starting assistance: let the engines

run for several minutes.

During starting assistance: before discon‐

necting the jumper cable, switch on an elec‐

trical consumer in your own vehicle, e.g. the

rear window heater or lighting.

Example: engine compartment

Mercedes-Benz recommends that you have the

12 V battery replaced at a qualified specialist

workshop, e.g. at an authorized Mercedes-Benz

Center.

#

Slide cover 1 of positive clamp 2 on the

jump-starting connection point in the direc‐

tion of the arrow.

#

Connect positive clamp 2 on your vehicle to

When the starting assistance/charging process

is complete, perform the following steps:

the positive pole of the donor battery using

the jumper cable/charging cable. Always

Breakdown assistance 449

R

Observe the following notes if you want to

replace the battery yourself:

Make sure that the vent hose is always con‐

nected to the original opening on the side of

the battery.

Install any existing or supplied cell caps.

Otherwise, gases or battery acid could

escape.

Mercedes-Benz recommends transporting your

vehicle in the case of a breakdown, rather than

towing it away.

For towing, use a tow rope or tow bar with both

axles on the ground. Do not use tow bar sys‐

tems.

R

Always replace a faulty battery with a battery

which meets the specific vehicle require‐

ments.

The vehicle is equipped with an AGM technol‐

ogy battery (Absorbent Glass Mat) or a lith‐

ium-ion battery. Full vehicle functionality is

only guaranteed with an AGM battery or lith‐

ium-ion battery. For safety reasons,

Mercedes-Benz recommends that you only

use batteries which have been tested and

approved for your vehicle by Mercedes-Benz.

R

Make sure that detachable parts are recon‐

nected in the same way.

NOTE Damage to the vehicle due to tow‐

ing away incorrectly

*

#

Observe the instructions and notes on

towing away.

Tow starting or towing away

Permitted towing methods

Plug-in hybrid: be sure to observe the notes in

the Supplement. Otherwise, you may fail to rec‐

ognize dangers.

R

Carry over detachable parts, such as vent

hoses, elbow fitting or terminal covers from

the battery being replaced.

450 Breakdown assistance

Permitted towing methods

Vehicle equipment/towing

method

Both axles on the ground

Front axle raised

Rear axle raised

Vehicles with manual transmission

Yes, maximum 31 miles (50 km) at

31 mph (50 km/h)

Yes, maximum 31 miles (50 km) at

31 mph (50 km/h)

Yes, maximum 31 miles (50 km) at

31 mph (50 km/h)

Vehicles with automatic transmis‐

sion

Yes, maximum 31 miles (50 km) at

31 mph (50 km/h)

No

Yes, if the steering wheel is fixed in

the center position with a steering

wheel lock.

4MATIC vehicles

Yes, maximum 31 miles (50 km) at

31 mph (50 km/h)

No

#

^RVehicles with automatic transmission:

The automatic transmission cannot be shif‐

ted to position i or j.

To tow with a raised axle: towing should be

Make sure that the battery is connected and

charged.

performed by a towing company.

Observe the following points when the battery is

discharged:

Towing the vehicle with both axles on the

ground

R

The engine cannot be started

#

Observe the notes on the permitted towing

methods (/ page 449).

R

The electric parking brake cannot be

released or applied

Breakdown assistance 451

% Vehicles with automatic transmission: If

the automatic transmission cannot be shif‐

ted to position i, or the multifunction dis‐

play in the instrument cluster does not show

anything, have the vehicle transported away

(/ page 452). A towing vehicle with lifting

equipment is required for vehicle transporta‐

tion.

door, otherwise the automatic transmission

automatically shifts to position j.

Install the towing eye (/ page 454).

&

WARNING Risk of accident when towing

a vehicle which is too heavy

#

If the vehicle being tow-started or towed

away is heavier than the permissible gross

mass of your vehicle, the following situations

can occur:

Fasten the tow bar.

NOTE Damage due to incorrect connec‐

tion of the tow bar

*

R

The towing eye may become detached.

The vehicle/trailer combination may

swerve or even overturn.

#

Only connect the tow rope or tow bar to

the towing eyes.

R

NOTE Damage due to towing away at

excessively high speeds or over long dis‐

tances

*

#

If another vehicle is tow-started or

Deactivate the automatic locking mechanism

(/ page 72).

Do not activate the HOLD function.

Deactivate the tow-away alarm (/ page 92).

Deactivate Active Brake Assist

(/ page 197).

Vehicles with automatic transmission:

Shift the automatic transmission to position

i.

towed away, its weight must not exceed

the permissible gross mass of your own

vehicle.

The drivetrain could be damaged when tow‐

ing at excessively high speeds or over long

distances.

#

A towing speed of 30 mph (50 km/h)

must not be exceeded.

If a vehicle must be tow-started or towed away,

its permissible gross weight must not exceed the

permissible gross weight of the towing vehicle.

#

A towing distance of 30 miles (50 km)

must not be exceeded.

#

Information on the permissible gross mass of

the vehicle can be found on the vehicle iden‐

tification plate (/ page 494).

Release the electric parking brake.

#

Vehicles with automatic transmission: Do

not open the driver's door or front passenger

452 Breakdown assistance

on-board electrical system with power

&

WARNING Risk of accident due to limi‐

ted safety-related functions during the

towing process

NOTE Damage due to excessive tractive

*

(/ page 447).

power

#

Load the vehicle onto the transporter.

If you pull away sharply, the tractive power

may be too high and the vehicles could be

damaged.

Vehicles with automatic transmission:

Shift the automatic transmission to position

j.

Use the electric parking brake to secure the

vehicle against rolling away.

Safety-related functions are limited or no lon‐

ger available in the following situations:

R

the ignition is switched off.

the brake system or power steering sys‐

tem is malfunctioning.

the energy supply or the on-board electri‐

cal system is malfunctioning.

#

Pull away slowly and smoothly.

#

R

Loading the vehicle for transport

Only secure the vehicle by the wheels.

R

#

Observe the notes on towing away

(/ page 450).

Connect the tow bar to the towing eye in

order to load the vehicle.

AMG vehicles with ADS PLUS (Adaptive

Damping System PLUS)

When your vehicle is then towed away, signif‐

icantly more effort may be required to steer

and brake than is normally required.

#

&

WARNING Risk of an accident when

transporting vehicles with Adaptive

Damping System PLUS

% You can also attach the tow bar to the trailer

#

Use a tow bar.

Make sure that the steering wheel can

move freely, before towing the vehicle

away.

hitch.

#

The reduced damping forces on the vehicle

being transported can cause the vehicle/

trailer combination to start to swing.

As a result, when transporting vehicles with

the Adaptive Damping System PLUS, the

vehicle/trailer combination may start to skid.

Consequently, you could lose control of your

vehicle.

#

Vehicles with automatic transmission:

Shift the automatic transmission to position

i.

Vehicles with automatic transmission:

The automatic transmission may be locked

in position j in the event of damage to the

electrical system. To shift to i, provide the

%

Breakdown assistance 453

Towing eye storage location

4MATIC vehicles/vehicles with automatic

transmission

#

When transporting, ensure that:

R

The vehicle has been loaded onto

the transporter correctly

R

The vehicle is secured at all four

wheels with suitable tensioning

straps

R

The maximum permissible speed of

35 mph (60 km/h) is not exceeded

when transporting

NOTE Damage to the vehicle from secur‐

ing it incorrectly

*

#

Make sure that the front and rear axles come

to rest on the same transportation vehicle.

#

After loading, the vehicle must be

secured on all four wheels. Otherwise,

the vehicle could be damaged.

NOTE Damage to the drivetrain due to

*

#

incorrect positioning

A minimum distance of 8 in (20 cm)

upwards and 4 in (10 cm) downwards

must be kept to the transport platform.

Towing eye 1 is under the cargo compartment

floor.

#

Do not position the vehicle above the

connection point of the transport vehi‐

cle.

#

Secure the vehicle on all four wheels after

loading.

454 Breakdown assistance

Installing the towing eye

towing eye. Fasten the tow bar to the trailer

hitch.

#

Vehicles with automatic transmission

must not be tow started.

% Make sure that cover 1 engages in the

#

Vehicles with automatic transmission must

not be tow-started.

bumper when you remove the towing eye.

NOTE Damage to the vehicle due to

incorrect use of the towing eye

*

Electrical fuses

Notes on electrical fuses

When a towing eye is used to recover a vehi‐

cle, the vehicle may be damaged in the proc‐

ess.

&

WARNING Risk of accident and injury

due to overloaded lines

#

Only use the towing eye to tow away or

tow start the vehicle.

If you manipulate or bridge a faulty fuse or if

you replace it with a fuse with a higher

amperage, the electric line could be overloa‐

ded.

Tow starting the vehicle (emergency engine

start)

This could result in a fire.

Vehicles with automatic transmission

#

Press the mark on cover 1 inwards and

#

Always replace faulty fuses with speci‐

remove.

fied new fuses containing the correct

amperage.

NOTE Damage to the automatic trans‐

*

#

Screw in the towing eye clockwise as far as it

will go and tighten.

mission due to tow starting

The automatic transmission may be damaged

in the process of tow starting vehicles with

automatic transmission.

Vehicles with a trailer hitch: Vehicles with a

trailer hitch do not have a rear bracket for the

Breakdown assistance 455

R

Fuse box in the cargo compartment on the

right-hand side of the vehicle, when viewed

in the direction of travel (/ page 457)

#

When the fuse box is open, make sure

that no moisture can enter the fuse

box.

When closing the fuse box, make sure

that the seal of the lid is positioned cor‐

rectly on the fuse box.

NOTE Damage due to incorrect fuses

*

Electrical components or systems may be

damaged by incorrect fuses, or their func‐

tionality may be significantly impaired.

Opening and closing the fuse box in the

engine compartment

#

Only use fuses that have been approved

by Mercedes-Benz and which have the

correct fuse rating.

Requirements:

R

If the newly inserted fuse also blows, have the

cause traced and rectified at a qualified special‐

ist workshop.

A dry cloth and a screwdriver are available.

Blown fuses must be replaced with fuses of the

same rating, which you can recognize by the

color and fuse rating. The fuse ratings and fur‐

ther information to be observed can be found in

the fuse assignment diagram.

Fuse assignment diagram: on the fuse box in

the cargo compartment (/ page 457).

Observe the notes on electrical fuses

(/ page 454).

Ensure the following before replacing a fuse:

R

The vehicle is secured against rolling away.

Opening

R

All electrical consumers are switched off.

&

WARNING Risk of injury from using the

windshield wipers while the engine hood

is open

R

The ignition is switched off.

The electrical fuses are located in various fuse

boxes:

NOTE Damage or malfunctions caused

by moisture

*

When the engine hood is open and the wind‐

shield wipers are set in motion, you can be

trapped by the wiper linkage.

R

Fuse box in the engine compartment on the

driver's side (/ page 455)

Moisture may cause damage to the electrical

system or cause it to malfunction.

R

Fuse box on the driver's side of the cockpit

(/ page 456)

#

Always switch off the windshield wipers

and ignition before opening the engine

hood.

R

Fuse box in the front passenger footwell

(/ page 456)

456 Breakdown assistance

#

Insert lid 4 into the bracket at the rear of

the fuse box.

Fold down lid 4 of the fuse box and tighten

screws 3.

#

Fold down cover 1.

Turn clip 2 on cover 1 a quarter-turn to

the right.

#

Close the hood.

Opening and closing the fuse box in the

cockpit

The fuse box is on the side of the dashboard

under a cover.

#

Contact an authorized Mercedes-Benz Cen‐

#

Turn clip 2 on cover 1 a quarter-turn to

Remove any existing moisture from the fuse

box using a dry cloth.

Loosen screws 3 and remove fuse box lid

4 from the top.

ter for further information.

the left.

#

Fold cover 1 up in the direction of the

arrow.

Opening and closing the fuse box in the front

passenger footwell

Closing

#

Observe the notes on electrical fuses

(/ page 454).

Check whether the seal is positioned cor‐

rectly in lid 4.

Breakdown assistance 457

#

Open the cargo compartment floor

(/ page 119).

#

Fold cover 1 up in the direction of the

arrow.

The fuse allocation chart is on the side of the

fuse box.

#

Open cover 1 in the direction of the arrow

and remove it.

Opening and closing the fuse box in the

cargo compartment

Observe the notes on electrical fuses

(/ page 454).

Breakdown assistance for Your Mercedes GLC Class SUV First Generation (2015-2021)

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