Get MBUX multimedia system -> Telephone Guide for Mercedes GLC Class SUV First Generation (2015-2021)

366 MBUX multimedia system

#

Configuring dashcam settings

Requirements:

Activate Automatic Video Recording.

The display button is activated. When the

vehicle is started, video recording starts

automatically.

and traffic conditions and operate the

equipment with the vehicle stationary.

R

A USB device is connected with the multime‐

dia system (/ page 405).

&

WARNING Risk of an accident from

operating mobile communication equip‐

ment while the vehicle is in motion

% This function is not available in all countries.

Multimedia system:

4

5

©

Dashcam

Mercedes me & Apps

Telephone

Telephony

5

Mobile communications devices distract the

driver from the traffic situation. This could

also cause the driver to lose control of the

vehicle.

#

Select Z.

To show messages after passing a

national border: switch on National Bor-

ders Alert.

Notes on telephony

#

As the driver, only operate mobile com‐

munications devices when the vehicle is

stationary.

&

WARNING Risk of distraction from oper‐

ating integrated communication equip‐

ment while the vehicle is in motion

The display button is activated.

A message appears in the following situa‐

tions:

#

As a vehicle occupant, only use mobile

If you operate communication equipment

integrated in the vehicle when driving, you

will be distracted from the traffic situation.

This could also cause you to lose control of

the vehicle.

communications devices in the areas

intended for this purpose, e.g. in the

rear passenger compartment.

R

A video is being recorded.

R

The vehicle has passed a national border.

% This function is not available in all countries.

You must observe the legal requirements for the

country in which you are currently driving when

operating mobile communication equipment in

the vehicle.

#

Only operate this equipment when the

traffic situation permits.

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

To start automatic video recording: select

Automatic Video Recording.

#

MBUX multimedia system 367

Observe the additional information on stowing

mobile communications devices correctly:

&

WARNING Risk of injury due to objects

being stowed incorrectly

R

Loading the vehicle (/ page 106)

If objects in the vehicle interior are stowed

incorrectly, they can slide or be thrown

around and hit vehicle occupants. In addi‐

tion, cup holders, open stowage spaces and

mobile phone receptacles cannot always

retain all objects they contain.

Further information can be obtained from an

authorized Mercedes-Benz Center or at: http://

www.mercedes-benz.com/connect.

There is a risk of injury, particularly in the

event of sudden braking or a sudden change

in direction.

#

Always stow objects so that they can‐

not be thrown around in such situa‐

tions.

#

Always make sure that objects do not

protrude from stowage spaces, luggage

nets or stowage nets.

#

Close the lockable stowage spaces

before starting a journey.

#

Always stow and secure heavy, hard,

pointed, sharp-edged, fragile or bulky

objects in the trunk/load compartment.

368 MBUX multimedia system

Telephone menu overview

1

4

5

6

7

8

9

Bluetooth^®profile overview

Bluetooth^®device name of the currently

Signal strength of the mobile phone network

Options

Device manager

Messages

Numerical pad

Contact search

connected mobile phone/of the mobile

phone

Bluetooth^®profile

of the mobile phone

Function

Bluetooth^®device name of the currently

2

PBAP (Phone Book

Access Profile)

Contacts are auto‐

matically displayed in

the multimedia sys‐

tem

connected mobile phone/of the mobile

phone (two phone mode)

3

Battery status of the connected mobile

phone

MBUX multimedia system 369

Irrespective of this, Bluetooth^®audio func‐

tionality can by used with any mobile phone

(/ page 405).

%

Depending on the quality of the connection, the

voice quality may fluctuate.

Bluetooth^®profile

Function

of the mobile phone

Connecting a mobile phone

Requirements:

MAP (Message

Access Profile)

Message functions

can be used

Information on telephony

Bluetooth^®is activated on the mobile phone

R

The following situations can lead to the call

being disconnected while the vehicle is in

motion:

(see the manufacturer's operating instruc‐

Telephony operating modes overview

Depending on your equipment, the following tel‐

ephony operating modes are available:

tions).

Bluetooth^®is activated on the multimedia

system (/ page 319).

R

there is insufficient network coverage in the

area

you move from one transmission/reception

station to another and no communication

channels are free

the SIM card used is not compatible with the

network available

a mobile phone with "Twincard" is logged into

the network with the second SIM card at the

same time

R

A mobile phone is connected to the multime‐

dia system via Bluetooth^®(/ page 369).

R

Multimedia system:

4

5

R

Two mobile phones are connected with the

©

Phone

multimedia system via Bluetooth^®(two

R

Searching for a mobile phone

phone mode) (/ page 370).

#

Select í.

-

You can use all the functions of the multi‐

media system with the mobile phone in

the foreground.

You can receive incoming calls and mes‐

sages with the mobile phone in the back‐

ground.

You can interchange the mobile phone in

the foreground and background any time

(/ page 370).

#

Select Connect New Device.

Connecting a mobile phone (authorization

using Secure Simple Pairing)

-

The multimedia system supports calls in HD

Voice^®for improved speech quality. A require‐

ment for this is that the mobile phone and the

mobile phone network provider of the person

#

Select a mobile phone.

#

A code is displayed in the multimedia system

and on the mobile phone.

you are calling support HD Voice^®

.

If the codes match: confirm the code on

the mobile phone.

#

370 MBUX multimedia system

#

% For older mobile phone models, enter a one

to sixteen-digit number code on the mobile

phone and on the multimedia system for

authorization.

% Up to 15 mobile phones can be authorized

on the multimedia system.

Authorized mobile phones are reconnected

automatically.

% The connected mobile phone can also be

used as Bluetooth^®audio equipment

(/ page 405).

With the exception of telephone settings, the

submenus in the telephone menu relate to

the mobile phone in the foreground. In the

telephone settings, settings can be made for

both mobile phones.

Select Device name 1 + Device name 2.

The selected mobile phone is connected to

the multimedia system.

Functions of the mobile phone in two phone

mode

Changing the function of a mobile phone

Requirements:

Functions overview

Mobile phone in the Mobile phone in the

foreground

R

At least one mobile phone is connected to

background

the multimedia system via Bluetooth^®

(/ page 369).

Full range of func‐

tions

Incoming calls and

messages

Multimedia system:

Connecting a second mobile phone (two

phone mode)

Requirements:

4

5

©

Phone

Interchanging mobile phones (two phone

mode)

Activating a function

Multimedia system:

R

At least one mobile phone is already connec‐

#

Select the í device manager.

4

5

ted to the multimedia system via Bluetooth^®.

©

Phone

#

Select a gray symbol in the line of a mobile

Both mobile phones are shown individually in

separate tabs.

phone.

Multimedia system:

The corresponding function is activated.

4

5

©

Phone

#

Select the tab with the desired mobile

phone.

The mobile phone in the selected tab is the

mobile phone in the foreground.

Deactivating a function

#

Select í.

Select Connect New Device.

Select the mobile phone.

#

Select the í device manager.

MBUX multimedia system 371

#

Disconnecting/de-authorizing a mobile

phone

One function is active: select the color

symbol in the line of a mobile phone.

The mobile phone is disconnected from the

multimedia system.

Several functions are active: select a color

symbol in the line of a mobile phone.

The corresponding function is deactivated.

mode, it is connected again in single tele‐

phone mode.

If a mobile phone has already been author‐

ized and connected in two phone mode with

another mobile phone, it will be connected in

future in single telephone mode.

Multimedia system:

4

5

©

Phone

#

Select í.

Select Ä in the line of the mobile phone.

To disconnect: select Disconnect.

If applicable, the mobile phone will be auto‐

matically reconnected when the vehicle is

next started.

Using in two phone mode

Replacing mobile phones

Multimedia system:

#

Select Device name 1 + Device name 2.

A newly authorized mobile phone is connec‐

ted with the selected mobile phone in two

phone mode.

4

5

©

Phone

#

Select í.

No authorized mobile phone available:

select Connect New Device.

Select a mobile phone.

Newly authorized mobile phone: confirm

the number code on the mobile phone.

To de-authorize: select Deauthorize.

If the mobile phone has already been author‐

ized and connected in single telephone

mode, it will be connected in future with the

selected mobile phone in two phone mode.

If the mobile phone was previously connec‐

ted with another mobile phone, this connec‐

tion is canceled.

Information on Near Field Communication

(NFC)

NFC enables short-range wireless data transfer

or (re)connection of a mobile phone with the

multimedia system.

The following functions are available without

having authorized a mobile phone:

#

Using in single telephone mode

#

Select Device name.

R

Transferring a URL or a contact to be viewed

A newly authorized mobile phone is connec‐

ted in single telephone mode.

in the multimedia system (see the manufac‐

turer's operating instructions).

If the mobile phone has already been author‐

ized and connected in single telephone

R

Setting up the vehicle's Wi-Fi access data via

the system settings (/ page 321).

372 MBUX multimedia system

Setting the ringtone

Stopping mobile phone voice recognition

Further information can be obtained at: http://

www.mercedes-benz.com/connect

Multimedia system:

#

Press the 8 or ~ button on the multi‐

function steering wheel.

4

5

©

Phone

Setting the reception and transmission vol‐

ume

Requirements:

5

Z

% If a mobile phone is connected via Smart‐

phone Integration, the voice recognition of

this mobile phone is started or stopped.

#

Select Ringtones.

Set the ringtone.

R

A mobile phone is connected (/ page 369).

% If the mobile phone supports the transfer of

the ringtone, you will hear the ringtone of

the mobile phone instead of that of the vehi‐

cle audio system.

Multimedia system:

Calls

4

5

©

Phone

Using the telephone

Multimedia system:

5

Z

This function ensures optimal language quality.

4

5

Starting/stopping mobile phone voice recog‐

nition

Requirements:

©

Phone

% Please note that the respective mobile

phone must be selected for adjustment of

the reception and transmission volume.

Making a call by entering the numbers

#

Select _.

R

The mobile phone in the foreground is con‐

#

Select Volume.

#

Enter a number.

nected with the multimedia system

#

Set the reception and transmission volume

using Reception and Transmission.

(/ page 369).

#

Select R.

The call is made.

Starting mobile phone voice recognition

Further information on the recommended recep‐

tion and transmission volume: http://

www.mercedes-benz.com/connect

Accepting a call

#

Press and hold the £ button on the multi‐

function steering wheel for more than one

second.

#

Select R Accept.

Rejecting a call

You can use mobile phone voice recognition.

#

Select k Reject.

MBUX multimedia system 373

Ending a call

Switching between calls

Depending on the mobile phone and mobile net‐

work operator you will hear a call-waiting sound.

#

Select k.

Select the contact.

The selected call is active. The other call is

on hold.

In addition, in two phone mode you will hear an

acoustic signal when the call goes through to the

other (not yet active) mobile phone.

Activating functions during a call

The following functions are available during a

call:

Activating a call on hold

#

Select R Accept.

#

Select the contact of the call on hold.

k

End Call

The incoming call is active.

Conducting a conference call

m

Microphone Off

If only one mobile phone is connected with

the multimedia system, the previous call will

be put on hold.

If during a call you accept a call with the

other mobile phone when in two phone mode

then the existing call is ended.

#

_

Numeric Keypad (show to send DTMF

Select i Create Confer. Call.

The new participant is included in the confer‐

ence call.

tones)

W Add Call

h

Ending an active call

Transfer to Phone (an active call in hands-

free mode is transferred over to the tele‐

phone)

#

Select k End Call.

#

Select k Reject.

% On some mobile phones, the call on hold is

% This function and behavior depends on your

mobile phone network provider and the

mobile phone (see the manufacturer's oper‐

ating instructions).

#

Select a function.

activated as soon as the active call is ended.

Conducting calls with several participants

Requirements:

Accepting/rejecting a waiting call

Requirements:

R

There is an active call (/ page 372).

R

Another call is being made.

If you receive a call while already in a call, a

message is displayed.

374 MBUX multimedia system

Contacts

Calling up contacts

The multimedia system can show suggestions

based on frequently used contacts as well as

incoming and outgoing calls (/ page 303).

These are shown at the top of the contact list.

Multimedia system:

Information about the contacts menu

The contacts menu contains all contacts from

existing data sources, e.g. mobile phone or data

storage medium.

Depending on the data source, it is possible to

save/load the following number of contacts:

4

5

©

Phone

g

The following options can be used to search for

contacts:

Downloading mobile phone contacts

Multimedia system:

R

searching by initials

4

5

©

Phone

R

searching by name

5

Z

R

Permanently saved contacts: 3,000 entries

R

searching by phone number

#

Select Contacts & Recent Calls.

R

Contacts loaded from the mobile phone:

5,000 entries per mobile phone

#

Enter characters into the search field.

Automatically

#

Select the contact.

From the contacts menu, you can perform the

following actions:

#

If the Synchronize Contacts Automatically

A contact can contain the following details:

function is not active: activate the function

by pressing once.

R

phone numbers

R

Make a call, for example call a contact

(/ page 375)

R

navigation addresses

Manually

R

geo-coordinates

Navigation (/ page 333)

Compose messages (/ page 379)

Additional options (/ page 376)

#

If the Synchronize Contacts Automatically

R

Internet address

function is active: deactivate the function by

pressing once.

R

e-mail addresses

voice tag (if set)

relation (if set)

#

Select Synchronize Contacts.

If a mobile phone is connected to the multimedia

system (/ page 369) and automatic calling up

(/ page 374) is activated, the mobile phone's

contacts are displayed in the address book.

You can see from the status of controller to the

right of the Synchronize Contacts Automatically

display text whether the function is active.

MBUX multimedia system 375

Editing the format of a contact's name

Overview of importing contacts

Contacts from various sources

Importing contacts into the contacts menu

Multimedia system:

4

5

4

5

©

Phone

Select General.

Select Name Format.

Z

©

Phone

Z

General

Source

Requirements

5

Import Contacts

#

Select a mobile phone <device name>, from

which the contacts should be imported.

Select an option.

ò USB device

The USB device is

connected with the

USB port.

The following options are available:

R

Last Name, First Name

ñ Bluetooth^®con‐

nection

If the sending of

Saving a mobile phone contact

R

Last Name First Name

vCards via Bluetooth^®

is supported, vCards

can be received on

mobile phones or net‐

books, for example.

Multimedia system:

R

First Name Last Name

4

5

©

Phone

g

#

Select an option.

#

Select ó r in the line of the mobile

phone contact.

#

Select Ä.

Select Save to Vehicle.

Bluetooth^®is activa‐

ted in the multimedia

system and on the

respective device

(see the manufactur‐

er's operating instruc‐

tions).

Select Yes.

The contact saved in the multimedia system

is identified by the q symbol.

Calling a contact

Multimedia system:

4

5

©

Phone

g

#

Select ª Search for Contacts.

376 MBUX multimedia system

#

Selecting options for suggestions in the con‐

tacts menu

R

Enter characters into the search field.

Select the contact.

Select the telephone number.

The number is dialed.

To delete an individual contact, this has been

imported manually into the vehicle.

#

Requirements:

#

Multimedia system:

4

R

A profile has been created (/ page 298).

5

©

Phone

R

The Allow Contact Suggestions setting is

Selecting further options in the contacts

Deleting all contacts

#

switched on (/ page 303).

menu

Select Z.

Select General.

Select Delete Contacts.

Select an option.

Multimedia system:

#

4

5

4

5

©

Phone

g

©

Phone

#

Select r in the line of the contact.

Select Ä.

Select + Recent Calls.

Select V in the line of a suggested con‐

tact.

#

Deleting a contact

#

Depending on the stored data, the following

options are available:

The following options are available:

Select g.

Select r in the line of the contact.

Select Ä.

Select Delete Contact.

R

Save as Favorite

#

R

Add Voice Tag/Delete Voice Tag

Set Relationship/Delete Relationship

The suggestions are saved as global

favorites and do not appear on the home

screen.

#

R

#

R

Send DTMF Tones (for a number with DTMF

tones)

#

Select Yes.

R

No Longer Suggest

The function is available when a call is active.

Saving a contact as a favorite

Multimedia system:

#

Select an option.

#

Select an option.

Deleting contacts

Requirements:

4

5

©

Phone

f Add Favorites

#

Select a contact.

R

The contacts are saved in the vehicle.

MBUX multimedia system 377

If the PBAP Bluetooth^®profile is not supported,

the effects are as follows:

#

Select r in the line of the contact.

Select Delete All Favorites.

A pop-up window appears: Do you want to

delete all favorites?

Select the telephone number.

The contact is stored as a favorite in the tele‐

phone menu overview.

R

The multimedia system generates a call list

Select Yes.

independently as soon as calls are made in

the vehicle.

Deleting favorites in the telephone menu

overview

Multimedia system:

4

R

The call list is not synchronized with the call

lists in the mobile phone.

Call list

Overview of the call list

©

The multimedia system can show suggestions

based on frequently used contacts as well as

incoming and outgoing calls (/ page 303).

These are shown at the top of the call list.

Depending on whether your mobile phone sup‐

Select a favorite in the telephone menu over‐ ports the PBAP Bluetooth^®profile or not, this

#

view (/ page 376).

Press and hold the favorite.

Select Delete.

can have different effects on the presentation

and functions of the call list.

If the PBAP Bluetooth^®profile is supported, the

effects are as follows:

R

#

Making a call from the call list

Multimedia system:

Select Yes.

4

5

©

Phone

The call lists from the mobile phone are dis‐

played in the multimedia system.

When connecting the mobile phone, you may

have to confirm the connection for the PBAP

Bluetooth^®profile.

Deleting all favorites

#

Select + Recent Calls.

Select an entry.

The call is made.

Tap on © in the media display.

Select Phone.

Select Z.

Select the connected telephone.

#

Calling up additional options in the call list

Multimedia system:

#

4

5

Select Contacts & Recent Calls.

©

Phone

#

Select + Recent Calls.

378 MBUX multimedia system

#

Deleting the call list

Mercedes-Benz Center or at: http://

www.mercedes-benz.com/connect

Some mobile phones require further settings

after being connected to the multimedia system

(see manufacturer's operating instructions).

For previously stored contacts: select r

Multimedia system:

in the line of an entry.

The search results are displayed.

For contacts who have not been stored:

select i.

4

5

©

Phone

5

#

Z

#

Select Contacts & Recent Calls.

Select Delete Recent Calls.

Select Yes.

Setting message displays

Selecting options for suggestions in the call

list

Multimedia system:

Requirements:

4

5

©

Phone

% This function is only available if your mobile

does not support the PBAP Bluetooth^®pro‐

file.

5

R

A profile has been created (/ page 298).

Z

R

#

The Allow Contact Suggestions setting is

Select Message Display.

switched on (/ page 303).

The following options are available:

Multimedia system:

R

Text messages

All Messages

New and Unread Messages

Messages While Driving

4

5

©

Phone

R

Overview of message functions

In the messages menu you can receive and send

text messages.

If the connected mobile phone supports the

Bluetooth^®MAP profile, the message function

can be used on the multimedia system.

You can obtain further information about set‐

tings and supported functions of Bluetooth^®-

capable mobile phones from an authorized

#

Select + Recent Calls.

Select V in the line of a suggested entry.

R

Off (the message function is no longer

available.)

The following options are available:

#

Select a setting.

R

Save as Favorite

R

No Longer Suggest

#

Select an option.

MBUX multimedia system 379

#

Reading messages

Dictating text

Select p.

Multimedia system:

The dictating function is started.

#

Select p.

4

5

©

Phone

The dictating function is started.

Say the message.

After the voice message has been processed,

it is shown as text.

Select Send.

5

l

#

Say the message.

After the voice message has been processed,

it is shown as text.

Using the read-aloud function

#

Select a contact.

Sending a message

Using message templates

Multimedia system:

#

Select ¬ to read aloud.

The message is read aloud.

#

Select Send.

4

5

©

l

Phone

% When the vehicle is stationary you can use

the keyboard to write a message. No Inter‐

net connection is required to use the key‐

board.

Dictating and sending a new message

Requirements:

5

Using a template as a new message

#

R

There is an Internet connection.

Select r to write a new message.

Add a recipient using f.

Select a 0 template.

Multimedia system:

Replying to a message in the messaging his‐

#

4

5

©

Phone

tory

#

5

l

Multimedia system:

4

5

©

Phone

#

Answering a message with a template

Select a new message using r.

5

l

#

Select a message sequence with a contact.

Adding a recipient

#

A message list is shown.

#

Select a ª template.

Select f.

Select a contact.

#

Select r next to a contact.

The messaging history with this contact is

shown.

#

Select a 0 template.

#

380 MBUX multimedia system

Forwarding a message

Using telephone numbers or URLs from a

text message

Deleting a message

Multimedia system:

Requirements:

4

5

4

5

©

Phone

©

Phone

5

R

An Internet connection is available to call up

a URL.

l

#

A message list is shown.

Select a contact.

Press and hold on a message.

To delete the message: select Delete.

#

Multimedia system:

Select r next to a contact.

The messaging history with this contact is

shown.

4

5

©

Phone

5

l

#

Press and hold on a message.

To forward a message: select Forward.

A message list is shown.

Mercedes-Benz link

#

Select r next to a contact.

The messaging history with this contact is

shown.

Overview of Mercedes-Benz Link

Calling a message sender

Multimedia system:

&

WARNING Risk of distraction from infor‐

mation systems and communications

equipment

#

Select a telephone number or a URL in the

message.

If a URL is selected the web browser opens.

4

5

©

l

Phone

5

If you operate information and communica‐

tion equipment integrated in the vehicle

when driving, you will be distracted from the

traffic situation. This could also cause you to

lose control of the vehicle.

A message list is shown.

#

If a telephone number is selected the follow‐

ing options are available:

Select r next to a contact.

The messaging history with this contact is

shown.

Select Ä.

Select Call.

R

Call

R

New Message

#

Only operate this equipment when the

traffic situation permits.

#

Select an option.

MBUX multimedia system 381

Connecting Mercedes-Benz Link with the

multimedia system

Only one mobile phone at a time can be connec‐

ted via Mercedes-Benz Link to the multimedia

system.

When a mobile phone is connected with

Mercedes-Benz Link, only one additional mobile

phone can be connected using Bluetooth^®with

the multimedia system when in two phone

mode.

#

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and traffic conditions and operate the

equipment with the vehicle stationary.

Requirements:

R

The vehicle is equipped with the Mercedes-

Benz Link control box.

You must observe the legal requirements for the

country in which you are currently driving when

operating the multimedia system.

With Mercedes-Benz Link you can use mobile

phone functions via the multimedia system. It is

operated using the touchscreen or the voice-

operated control system. You can activate the

voice-operated control system by pressing and

holding the £ button on the multifunction

steering wheel.

When using Mercedes-Benz Link via the voice-

operated control system, the multimedia system

can still be operated via the Voice Control Sys‐

tem (/ page 266).

The Mercedes-Benz Link control box supplemen‐

tary equipment is required for this. This is availa‐

ble at an authorized Mercedes-Benz Center.

R

The Mercedes-Benz Link app is installed on

the mobile phone.

R

The mobile phone is switched on.

% The Mercedes-Benz Link control box uses

R

Mercedes-Benz Link is connected to the mul‐

the Android operating system.

timedia system via the ç USB port using

a suitable cable (/ page 405).

% The service provider is responsible for these

apps and the services and content connec‐

ted to it.

% The first activation of Mercedes-Benz Link

on the multimedia system must be carried

out when the vehicle is stationary for safety

reasons.

Notes on Mercedes-Benz Link

If a mobile phone is used with Mercedes-Benz

Link, USB access using the media menu is possi‐

ble for this mobile phone.

% Only one route guidance can be active at a

time. If route guidance is active on the multi‐

media system, it is closed when route guid‐

ance is started on the mobile phone.

382 MBUX multimedia system

Apple CarPlay^®

Overview of Apple CarPlay^®

Calling up Mercedes-Benz Link sound set‐

Multimedia system:

tings

4

5

©

Mercedes me & Apps

Multimedia system:

5

Smartphone

Mercedes-Benz Link

4

5

©

Mercedes me & Apps

5

Start Mercedes-Benz Link

&

WARNING Risk of distraction from infor‐

mation systems and communications

equipment

5

Smartphone

Z

Mercedes-Benz Link

Accepting/rejecting the data protection reg‐

ulations

For the initial start of the application: a message

with the data protection provisions appears.

5

#

Select sound settings.

If you operate information and communica‐

tion equipment integrated in the vehicle

when driving, you will be distracted from the

traffic situation. This could also cause you to

lose control of the vehicle.

Ending Mercedes-Benz Link

#

Disconnect the connecting cable between

Select Accept & Start.

Mercedes-Benz Link and the multimedia sys‐

tem.

Quitting Mercedes-Benz Link

#

Press the ò button.

#

Only operate this equipment when the

traffic situation permits.

% Mercedes-Benz recommends disconnecting

the connecting cable only when the vehicle

is stationary.

% Mercedes-Benz Link starts automatically

when it is connected with the system using a

cable. If Mercedes-Benz Link was not dis‐

played in the foreground before disconnect‐

ing, the application starts in the background

when reconnected. You can call up

Mercedes-Benz Link using the main menu.

You can find more information in the Mercedes-

Benz Link control box operating instructions.

#

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and traffic conditions and operate the

equipment with the vehicle stationary.

You must observe the legal requirements for the

country in which you are currently driving when

operating the multimedia system.

iPhone^®functions can be used via the multime‐

dia system using Apple CarPlay^®. They are oper‐

ated using the touchscreen, touchpad, Touch

MBUX multimedia system 383

Information on Apple CarPlay^®

When Apple CarPlay^®is being used, the iPod^®

media source is not available for the respective

iPhone^®.

Only one route guidance can be active at a time.

If route guidance is active on the multimedia sys‐

tem, it is closed when route guidance is started

on the mobile phone.

Control or the Siri^®voice-operated control sys‐

tem. You can activate the voice-operated control

system by pressing and holding the £ button

on the multifunction steering wheel.

When using Apple CarPlay^®via the voice-oper‐

ated control system, the multimedia system can

still be operated via the Voice Control System

(/ page 266).

Multimedia system:

4

5

©

Mercedes me & Apps

5

Smartphone

Start Apple CarPlay

Apple CarPlay

Alternative: If an Apple CarPlay^®application

is active (e.g. when music is being played or

route guidance is active), you can call up the

active application using the |, z or

% application buttons (/ page 296).

#

Only one iPhone^®at a time can be connected via

Connecting an iPhone^®via Apple CarPlay^®

(cable)

Requirements:

Apple CarPlay^®with the multimedia system.

% Control using the application buttons can be

switched on or off (/ page 384).

Also for use of Apple CarPlay^®with two phone

mode, only one additional mobile phone can be

connected using Bluetooth^®with the multimedia

system.

The availability of Apple CarPlay^®may vary

according to the country.

The service provider is responsible for this appli‐

cation and the services and content connected

to it.

Apple CarPlay^®is a registered trademark of

Apple Inc.

R

The current version of your device's operat‐

Accepting/rejecting the data protection reg‐

ulations

For the initial start of the application: a message

with the data protection provisions appears.

ing system is being used (see the manufac‐

turer's operating instructions).

R

There is an Internet connection for the full

range of functions for Apple CarPlay^®.

#

Select Accept & Start.

The iPhone^®is connected to the multimedia

R

Exiting Apple CarPlay^®

system via the USB port ç using a suita‐

ble cable (/ page 405).

#

Press the ò button.

384 MBUX multimedia system

Ending Apple CarPlay^®

Apple CarPlay^®starts automatically when

%

#

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and traffic conditions and operate the

equipment with the vehicle stationary.

the iPhone^®is connected with the system

using a cable. If Apple CarPlay^®was not dis‐

played in the foreground before disconnect‐

ing, the application starts in the background

when reconnected. You can call up Apple

CarPlay^®in the main menu.

#

To end the connection of Apple Car‐

Play^®(with cable): disconnect the connec‐

tion via the connecting cable between the

mobile phone and multimedia system.

You must observe the legal requirements for the

country in which you are currently driving when

operating the multimedia system.

Mobile phone functions can be used with

Android Auto using the Android operating sys‐

tem on the multimedia system. It is operated

using the touchscreen or the voice-operated

control system. You can activate the voice-oper‐

ated control system by pressing and holding the

£ button on the multifunction steering wheel.

When using Android Auto via the voice-operated

control system, the multimedia system can still

be operated via the Voice Control System

(/ page 266).

Only one mobile phone at a time can be connec‐

ted via Android Auto with the multimedia sys‐

tem.

% Mercedes-Benz recommends disconnecting

the connecting cable only when the vehicle

is stationary.

Calling up Apple CarPlay^®sound settings

Multimedia system:

Android Auto

4

5

©

Mercedes me & Apps

5

Smartphone

Apple CarPlay

Z

Android Auto overview

#

Select sound settings.

&

WARNING Risk of distraction from infor‐

mation systems and communications

equipment

Setting control of the application buttons

(Apple CarPlay^®)

Multimedia system:

If you operate information and communica‐

tion equipment integrated in the vehicle

when driving, you will be distracted from the

traffic situation. This could also cause you to

lose control of the vehicle.

4

5

©

Mercedes me & Apps

5

Smartphone

General

Apple CarPlay

Z

5

#

To switch on Control via Application Buttons:

#

Only operate this equipment when the

traffic situation permits.

activate the display button.

Also for use of Android Auto with two phone

mode, only one additional mobile phone can be

#

To switch off Control via Application Buttons:

deactivate the display button.

MBUX multimedia system 385

connected using Bluetooth^®with the multimedia

system.

The availability of Android Auto and Android Auto

apps may vary according to the country.

R

In order to use the telephone functions, the

mobile phone must be connected to the mul‐

timedia system via Bluetooth^®

% The first activation of Android Auto on the

multimedia system must be carried out

when the vehicle is stationary for safety rea‐

sons.

(/ page 369).

If there was no prior Internet connection, this

is established with the use of the mobile

phone with Android Auto.

The mobile phone is connected to the multi‐

media system via the USB port ç using a

suitable cable (/ page 405).

Accepting/rejecting the data protection reg‐

ulations

For the initial start of the application: a message

with the data protection provisions appears.

The service provider is responsible for this appli‐

cation and the services and content connected

to it.

R

Information on Android Auto

#

Select Accept & Start.

If a mobile phone is used with Android Auto,

USB access using the media menu is not possi‐

ble for this mobile phone.

Exiting Android Auto

There is an Internet connection for the full

range of functions for Android Auto.

#

Press the ò button.

Only one route guidance can be active at a time.

% Android Auto starts automatically when the

mobile phone is connected with the system

using a cable. If Android Auto was not dis‐

played in the foreground before disconnect‐

ing, the application starts in the background

when reconnected. You can call up Android

Auto in the main menu.

If route guidance is active on the multimedia sys‐ Multimedia system:

tem, it is closed when route guidance is started

4

5

©

Mercedes me & Apps

on the mobile phone.

5

Smartphone

Android Auto

5

Start Android Auto

Connecting a mobile phone via Android Auto

(wired)

Requirements:

#

Alternative: If an Android Auto application is

active (e.g. when music is being played or

route guidance is active), you can call up the

active application using the |, z or

% application buttons (/ page 296).

R

The mobile phone supports Android Auto

from Android 5.0.

R

The Android Auto app is installed on the

mobile phone.

% Control using the application buttons can be

switched on or off (/ page 386).

386 MBUX multimedia system

Calling up the Android Auto sound settings

% Mercedes-Benz recommends disconnecting

the connecting cable only when the vehicle

is stationary.

This has no connection to the vehicle identifica‐

tion number (VIN) and is deleted when the multi‐

media system is reset (/ page 326).

Multimedia system:

4

5

©

Mercedes me & Apps

5

The following driving status data is transmitted:

Smartphone

Android Auto

Z

Transferred vehicle data with Android Auto

and Apple CarPlay^®

R

Transmission position engaged

#

Select sound settings.

R

Distinction between parked, standstill, rolling

and driving

Setting control of the application buttons

(Android Auto)

Multimedia system:

Overview of transferred vehicle data

When using Android Auto or Apple CarPlay^®, cer‐

tain vehicle data is transferred to the mobile

phone. This enables you to get the best out of

selected mobile phone services. Vehicle data is

not directly accessible.

R

Day/night mode of the instrument cluster

4

5

©

Mercedes me & Apps

The transfer of this data is used to alter how

content is displayed to correspond to the driving

situation.

5

Smartphone

General

Android Auto

Z

5

#

The following position data is transmitted:

To switch on Control via Application Buttons:

The following system information is transmitted:

activate the display button.

R

Coordinates

R

Software release of the multimedia system

#

To switch off Control via Application Buttons:

R

Speed

R

System ID (anonymized)

deactivate the display button.

R

Compass direction

The transfer of this data is used to optimize com‐

munication between the vehicle and the mobile

phone.

To do this, and to assign several vehicles to the

mobile phone, a vehicle identifier is randomly

generated.

Ending Android Auto

R

Acceleration direction

#

To end the connection of Android Auto

This data is only transferred while the navigation

system is active, in order to improve it (e.g. so it

can continue functioning when in a tunnel).

(with cable): disconnect the connection via

the connecting cable between the mobile

phone and multimedia system.

MBUX multimedia system 387

#

Mercedes me calls

To make a Mercedes me call: press me

button 1.

To make an emergency call: press SOS

button cover 2 briefly to open.

Press and hold SOS button 3 for at least

one second.

You can find information on the following topics:

R

Activation of Mercedes me connect

Making a call via the overhead control panel

R

Operating the vehicle

R

Nearest authorized Mercedes-Benz Center

R

Other products and services from Mercedes-

Benz

If a Mercedes me call is active, an emergency

call can still be triggered. This has priority over

all other active calls.

Data is transferred during the connection to the

Mercedes-Benz Customer Center (/ page 388).

Calling the Mercedes-Benz Customer Center

using the multimedia system

Requirements:

Information about the Mercedes me call

using the me button

A call to the Mercedes-Benz Customer Center

has been initiated via the me button in the over‐

head control panel or the multimedia system

(/ page 387).

R

Access to a GSM network is available.

R

The contract partner's GSM network cover‐

age is available in the respective region.

Using the voice dialog system you access the

desired service:

R

The ignition must be switched on so that

vehicle data can be transferred automati‐

cally.

1

me button for service, concierge or informa‐

tion calls

R

Concierge Service (if the service is activated)

R

Accident and breakdown management

2

3

SOS button cover

SOS button (emergency call system)

(/ page 389)

R

Mercedes-Benz Customer Center for general

information about the vehicle

388 MBUX multimedia system

Multimedia system:

media system reminds you after a certain

amount of time that a service is due. A prompt

appears asking if you would like to make an

appointment.

If no Mercedes me connect services are activa‐

ted and the data protection prompt has been

confirmed the following data is transmitted:

4

5

©

Phone

g

#

Call Mercedes me connect.

R

Vehicle identification number

After confirmation, the multimedia system

sends the required vehicle data. The data

transfer is shown in the media display.

#

To arrange a service appointment: select

Call.

R

Mercedes me customer identification num‐

ber

After your agreement the vehicle data is sent

and a Mercedes-Benz Customer Center

employee deals with your appointment. The

information is then sent to your desired

service outlet.

R

Reason for the initiation of the call

Then, you can select a service and be connected

to a specialist at the Mercedes-Benz Customer

Center.

Further information on Mercedes me connect,

the provided service scope and operation are

available at: http://manuals.daimler.com/baix/

cars/connectme/en_GB/index.html

R

Language set in the multimedia system

R

Confirmation of the data protection prompt

If a call is made for a service appointment via

the service reminder, the following data may be

transmitted:

This will contact you to confirm the appoint‐

ment and if necessary consult about the

details.

R

Current mileage and maintenance data

%

If you select Later after the service message

Arranging a service appointment via a

Mercedes me call

Transfer is possible assuming the required

data transfer technology is supported by the

mobile service operator and the quality of

the mobile connection is sufficient.

appears, the message is hidden and reap‐

pears after a certain period of time.

If you have activated the maintenance manage‐

ment service, relevant vehicle data is transferred

automatically to the Mercedes-Benz Customer

Center. You will then receive individual recom‐

mendations regarding the maintenance of your

vehicle.

Transferred data during a Mercedes me call

The data transferred during a Mercedes me call

depends on which service is selected in the

voice control system and whether Mercedes me

connect services are activated.

Regardless of whether you have consented to

the maintenance management service, the multi‐

MBUX multimedia system 389

If Accident and Breakdown Management is

called via the voice control system and no

service has been activated, but the data protec‐

tion query has been confirmed, the following

data can also be called up from the vehicle by

the Mercedes-Benz Customer Center:

Depending on whether the services are activated call the national emergency services first using

and on the vehicle equipment, you can use the

the standard national emergency service phone

following services via the multimedia system and numbers. In emergencies, you can also use the

the overhead control panel, for example:

Mercedes-Benz emergency call system

(/ page 391).

R

Accident and breakdown management (me

button)

Observe the conditions of use for Mercedes me

connect and other services. These can be

obtained in the Mercedes me portal: https://

me.secure.mercedes-benz.com

Further information about Mercedes me connect

services can be obtained in the Mercedes me

portal: https://me.secure.mercedes-benz.com

R

Current vehicle location

R

If the service is activated: Concierge Service

(me button)

% At the time of going to press, this function is

technically not yet available but can be sup‐

ported in the future.

If the data protection prompt has been rejected

the following data is transmitted:

R

Mercedes-Benz emergency call system (auto‐

matic emergency call or SOS button)

Mercedes me connect accident and breakdown

management, the Mercedes me connect Con‐

cierge Service (if service is activated) and the

Mercedes-Benz emergency call center are availa‐

ble for you around the clock.

The me button and the SOS button can be found

on the vehicle's overhead control panel

(/ page 387).

Information on Mercedes me connect acci‐

dent and breakdown management

The accident and breakdown management can

include the following functions:

R

Reason for the initiation of the call

R

Rejection of the data protection prompt

Mercedes me connect

R

Supplement to the Mercedes-Benz emer‐

gency call system (/ page 391)

Notes on Mercedes me connect

Mercedes me connect consists of multiple serv‐

ices.

You can also call the Mercedes-Benz Customer

Center using the multimedia system

(/ page 387).

Please note that Mercedes me connect is a

Mercedes-Benz service. In emergencies, always

If necessary, the contact person at the

Mercedes-Benz emergency call center for‐

wards the call to Mercedes me connect

breakdown and accident management. For‐

warding the call is however not possible in all

countries.

390 MBUX multimedia system

R

Mercedes me and apps

Your vehicle is not yet connected with a user

account

Breakdown assistance by a mechanic on

location and/or the towing away of the vehi‐

cle to the nearest authorized Mercedes-Benz

Center

Information about Mercedes me

#

Select Mercedes me.

When you log in with a user account to the

Mercedes me portal, then services and offers

from Mercedes-Benz will be available to you.

#

The instructions for creating a user account

and connecting the vehicle with this follow

on the media display.

You may be charged for these services.

Availability is country-dependent.

More information about Mercedes me connect

services can be obtained in the Mercedes me

portal: https://me.secure.mercedes-benz.com

%

If the Mercedes me app is available on a

mobile phone, the vehicle connection can be

accomplished using the QR code shown.

For more information consult an authorized

Mercedes-Benz Center or visit the Mercedes me

portal: http://me.secure.mercedes-benz.com

Data transferred during Mercedes me con‐

nect call services

The data transferred during a Mercedes me con‐

nect call depends on the reason the call was ini‐

tiated, which service is selected in the voice

control system and which Mercedes me connect

services are activated.

Which data is transferred for the services can be

taken from the currently valid terms of use.

These can be obtained in the Mercedes me por‐

tal: https://me.secure.mercedes-benz.com

% Make sure you always keep the Mercedes

Calling up the Mercedes me services

Requirements:

me apps updated.

R

The vehicle is connected with the user

account.

Calling up the Mercedes me user account

Multimedia system:

4

5

©

Mercedes me & Apps

Multimedia system:

4

5

©

Mercedes me & Apps

Your vehicle is connected with a user

account

#

Select Services.

Within the various categories you can see the

Mercedes me services you have already pur‐

chased and also those still available to pur‐

chase.

#

Select Mercedes me.

Information about the connected user

account appears.

MBUX multimedia system 391

Mercedes-Benz emergency call system

Deactivation of this module prevents the

activation of any and all Mercedes me con‐

nect services. After the deactivation of

eCall, automatic emergency call and manual

emergency call will not be available.

The ignition must be switched on before an auto‐

matic emergency call can be made.

To activate or deactivate the services, log in

to your user account in the Mercedes me

portal.

Information on the Mercedes-Benz emer‐

gency call system

Your vehicle is equipped with the Mercedes-Benz

emergency call system ("eCall"). This feature can

help save lives in the event of an accident. eCall

in no way replaces assistance provided from

dialing 911.

Mercedes-Benz eCall only functions in areas

where mobile phone coverage is available from

the wireless service providers. Insufficient net‐

work coverage from the wireless service provid‐

ers may result in an emergency call not being

transmitted.

eCall is a standard feature in your Mercedes-

Benz vehicle. In order to function as intended,

the system relies on the transmission of data

detailed in the "Mercedes-Benz emergency call

system data transmission" section that follows

(/ page 393).

Deleting a connection between a user

account and the vehicle

Requirements:

R

The (vehicle) profile of the user account that

was first connected with the vehicle is selec‐

ted.

The profile is synchronized (/ page 299).

A PIN has been set.

% eCall is activated at the factory.

% eCall can be deactivated by an authorized

Mercedes-Benz dealer. Please note that in

the event ownership of the vehicle is trans‐

ferred to another owner in its deactivated

state, eCall will remain deactivated unless

the new owner visits an authorized

Mercedes-Benz dealership to reactivate the

system.

R

Multimedia system:

4

5

©

Mercedes me & Apps

5

Mercedes me

#

Select Delete Vehicle Assignment.

Enter the PIN of the connected user account.

% Only the user, whose user account was first

connected with the vehicle can delete the

connection between all user accounts and

the vehicle.

Overview of the Mercedes-Benz emergency

call system

eCall can help to reduce the time between an

accident and the arrival of emergency services

at the site of the accident. It helps locate an

accident site in places that are difficult to

access. However, even if a vehicle is equipped

with eCall, this does not mean the system is ON.

To disable eCall, a customer must visit an

authorized Mercedes-Benz Service department

to deactivate the vehicle's communication mod‐

ule.

392 MBUX multimedia system

As such, eCall does not replace dialing 911 in the

event of an accident.

The emergency call can be made automatically

(/ page 392) or manually (/ page 393). Only

make emergency calls if you or others are in

need of rescue.

Only make emergency calls if you or others are

in need of rescue. Do not make an emergency

call in the event of a breakdown or a similar sit‐

uation.

appears in the multifunction display of the

instrument cluster.

The Mercedes‑Benz emergency call center

can transmit the vehicle position data to one

of the emergency call centers.

Triggering an automatic Mercedes‑Benz

emergency call

Requirements

The SOS button in the overhead control panel

flashes until the emergency call is finished.

It is not possible to immediately end an auto‐

matic emergency call.

If no connection can be made to the emergency

services either, a corresponding message

appears in the media display.

Dial the local emergency number on your

mobile phone.

If an emergency call has been initiated:

R

The ignition is switched on.

The starter battery is sufficiently charged.

R

The Mercedes‑Benz emergency call system trig‐

gers an emergency call automatically in the fol‐

lowing cases:

Notification in the multimedia system dis‐

#

R

After activation of the restraint systems such

as airbags or Emergency Tensioning Devices

after an accident.

After an automatically initiated emergency

stop by Active Emergency Stop Assist.

play:

SOS NOT READY: the ignition is not on or eCall

not available.

R

Remain in the vehicle if the road and traffic

R

During an active emergency call, G appears

in the display.

conditions permit you to do so until a voice

connection is established with the emer‐

gency call center operator.

You can find more information on the regional

availability of eCall at: http://www.mercedes-

benz.com/connect_ecall

% If there is a malfunction in the Mercedes-

Benz emergency call system (e.g. a malfunc‐

tion with the speaker, microphone, airbag,

SOS button), a corresponding message

The emergency call has been made:

R

A voice connection is made to the

Mercedes‑Benz emergency call center.

A message with accident data is transmitted

to the Mercedes‑Benz emergency call center.

R

Based on the call, the operator decides

whether it is necessary to call rescue teams

and/or the police to the accident site.

If no vehicle occupant answers, an ambu‐

lance is sent to the vehicle immediately.

R

MBUX multimedia system 393

Triggering a manual Mercedes-Benz emer‐

gency call

R

If no connection can be made to the emergency

services either, a corresponding message

appears in the media display.

Number of people determined to be in the

vehicle

Whether Mercedes me connect is available

or not

Whether the emergency call was initiated

manually or automatically

Time of the accident

#

To use the SOS button in the overhead

control panel: press the SOS button at least

one second long .

#

Dial the local emergency number on your

mobile phone.

#

To use voice control: use the Voice Control

System voice commands (/ page 274).

Ending an unintentionally triggered manual

Mercedes-Benz emergency call

R

The emergency call has been made:

#

Select ~ on the multifunction steering

Language setting on the multimedia system

R

wheel. Depress the button for several sec‐

onds.

A voice connection is made to the Mercedes-

Benz emergency call center.

Data transmitted is vehicle information. For any

questions about the collection, use and sharing

of the eCall system data, please contact MBU‐

SA's Customer Assistance Center at 800-FOR-

MERC.

For Canada, please contact MBC's Customer

Assistance Center at 1-800-387-0100.

Customer requests for covered information

should be submitted via the same channels.

For accident clarification purposes, the following

measures can be taken up to an hour after the

emergency call has been initiated:

R

A message with accident data is transmitted

to the Mercedes-Benz emergency call center.

Data transfer of the Mercedes-Benz emer‐

gency call system

In the event of an automatic or manual emer‐

gency call the following data is transmitted, for

example:

The Mercedes-Benz emergency call center

can transmit the vehicle position data to one

of the emergency call center.

R

Remain in the vehicle if the road and traffic

R

Vehicle's GPS position data

conditions permit you to do so until a voice

connection is established with the emer‐

gency call center service provider.

R

GPS position data on the route (a few

(hundred meters )before the incident)

R

Direction of travel

Vehicle identification number

Vehicle drive type

R

On the basis of the call, the service provider

decides whether it is necessary to call res‐

cue teams and/or the police to the accident

site.

R

The current vehicle position can be called up.

394 MBUX multimedia system

R

Function of the communication module

On vehicles with a built-in communication mod‐

ule, the Internet connection is established via an

integrated SIM card.

To use Internet access via the communication

module the following conditions must be met:

A voice connection to the vehicle occupants

can be established

You must observe the legal requirements for the

country in which you are currently driving when

operating the multimedia system.

Online and Internet functions

Internet connection

&

WARNING Risk of an accident from

operating mobile communication equip‐

ment while the vehicle is in motion

R

Information on connecting to the Internet

Mercedes me connect is active and ready for

operation.

Mobile communications devices distract the

driver from the traffic situation. This could

also cause the driver to lose control of the

vehicle.

&

WARNING Risk of distraction from infor‐

mation systems and communications

equipment

R

Mercedes me connect is activated for Inter‐

net access.

R

In some countries: data volume via Mercedes

me connect is available.

#

As the driver, only operate mobile com‐

If you operate information and communica‐

tion equipment integrated in the vehicle

when driving, you will be distracted from the

traffic situation. This could also cause you to

lose control of the vehicle.

munications devices when the vehicle is

stationary.

In some countries: if the data volume limit is

reached, the availability of Mercedes me con‐

nect services is limited. The data volume must

be purchased via Mercedes me connect.

% Contact an authorized Mercedes-Benz Cen‐

ter to find out whether it is possible to pur‐

chase data volume in your country.

#

As a vehicle occupant, only use mobile

communications devices in the areas

intended for this purpose, e.g. in the

rear passenger compartment.

#

Only operate this equipment when the

traffic situation permits.

If you cannot be sure of this, stop the

vehicle whilst paying attention to road

and traffic conditions and operate the

equipment with the vehicle stationary.

#

You must observe the legal requirements for the

country in which you are currently driving when

operating mobile communication equipment in

the vehicle.

The Internet functions can only be used to a limi‐

ted degree whilst driving.

MBUX multimedia system -> Telephone for Your Mercedes GLC Class SUV First Generation (2015-2021)

Related Topics

MBUX multimedia system