Get Maintenance and care -> Care Guide for Mercedes GLE SUV First Generation (2016-2019)

Care

341

vice. A number or another letter may be dis-

to increased wear and damage to the major

played after the letter.

assemblies or the vehicle.

Only for certain countries: the position after the

A qualified specialist workshop will reset the

letter A or B indicates any necessary additional

ASSYST service interval display after the service

maintenance work to be performed. If you notify

work has been carried out. You can also obtain

a qualified specialist workshop of this display,

further information on maintenance work, for

you will receive a statement on the associated

example.

costs.

The ASSYST PLUS service interval display does

Special service requirements

not take into account any periods of time during

which the battery is disconnected.

The prescribed service interval is based on nor-

mal operation of the vehicle. Maintenance work

Maintaining the time-dependent service sched-

will need to be performed more often if the vehi-

ule:

cle is operated under increased loads, for exam-

X Note down the service due date displayed on

ple:

the multifunction display before disconnect-

R regular city driving with frequent intermediate

ing the battery.

stops

R if the vehicle is primarily used to travel short

X After reconnecting the battery, subtract the

distances

Maintenance and care

battery disconnection periods from the ser-

R for frequent use in mountainous terrain or on

vice date shown on the display.

poor road surfaces

R if the engine is often left idling for long periods

In these or similar operating conditions, have

Hiding service messages

the air filter, engine oil and oil filter, for example,

changed more frequently. The tyres must be

X Press the % or a button on the steering

checked more frequently if the vehicle is oper-

wheel.

ated under increased loads. Further information

can be obtained at a qualified specialist work-

shop.

Displaying service messages

Driving abroad

X Switch the ignition on.

X Press = or ; on the steering wheel to

An extensive Mercedes-Benz Service network is

select the Serv. menu.

also available in other countries. You can obtain

X Press 9 or : to select the ASSYST

further information at any qualified specialist

PLUS submenu and confirm by pressing the

workshop.

a button.

The service due date appears on the multi-

function display.

Care

General notes

Information about service

H Environmental note

Resetting the ASSYST PLUS service

Dispose of empty packaging and cleaning

interval display

cloths in an environmentally responsible man-

ner.

! If the ASSYST PLUS service interval display

has been inadvertently reset, this setting can

! When cleaning your car, do not use:

be corrected at a qualified specialist work-

shop.

R dry, coarse or hard cloths

Have service work carried out as described in

R abrasive cleaning agents

the Service Booklet. This may otherwise lead

R solvents

R cleaning agents containing solvents

Care

342

Do not scrub.

! When Distance Pilot DISTRONIC or the

HOLD function is activated, the vehicle

Do not touch the surfaces and films with hard

brakes automatically in certain situations.

objects, e.g. rings or ice scrapers. Otherwise,

you may scratch or damage the surfaces and

To avoid damage to the vehicle, deactivate

films.

Distance Pilot DISTRONIC and the HOLD

function in the following or similar situations:

! Do not park up your vehicle for a long period

R when towing away

of time immediately after cleaning, particu-

larly after cleaning the wheel rim with wheel

R in a car wash

cleaner. Wheel cleaner may lead to increased

! Make sure:

corrosion of the brake discs and pads. You

should therefore drive for a few minutes after

R the side windows and sliding sunroof are

cleaning. By heating up the brakes, the brake

closed completely

discs and pads dry. The vehicle can then be

R that the blower of the ventilation/heating

parked up for a long period of time.

system is switched off (OFF button has

been pressed)

Regular care of your vehicle is a condition for

retaining quality in the long term.

R the windscreen wiper switch is at position

Use care products and cleaning agents recom-

mended and approved by Mercedes-Benz.

The vehicle could otherwise be damaged.

Maintenance and care

! In car washes with a towing mechanism,

make sure that the automatic transmission is

Washing the vehicle and cleaning the

in transmission position i; otherwise, the

paintwork

vehicle could be damaged.

R Vehicles with a key:

Automatic car wash

Do not remove the key from the ignition

lock. Do not open the driver's door or front-

G WARNING

passenger door when the engine is

Braking efficiency is reduced after the vehicle

switched off. Otherwise, the automatic

has been washed. There is a risk of an acci-

transmission selects park position j auto-

matically and locks the wheels. You can

dent.

prevent this by shifting the automatic trans-

After washing the vehicle, brake carefully

mission to i beforehand.

while paying attention to the traffic conditions

R Vehicles with KEYLESS-GO:

in order to restore full braking efficiency.

Do not open the driver's door or front-

passenger door when the engine is

! Before driving into an automatic car wash,

switched off. Otherwise, the automatic

make sure that it is suitable for the dimen-

transmission selects park position j auto-

sions of the vehicle. In particular, make sure

matically and locks the wheels.

that:

Observe the following to make sure that the

R there is enough ground clearance between

automatic transmission stays in position i:

the vehicle underbody and the guide rails of

X Make sure the vehicle is stationary and the

the automatic car wash.

ignition is switched off.

R the clearance width of the automatic car

X Turn the key to key position 2 ( Y page 144)

wash is sufficient, particularly the width of

in the ignition lock .

the guide rails

Use the key instead of the Start/Stop button

R you enter the automatic car wash straight

on vehicles with KEYLESS-GO.

and in the centre of the guide rails in order

X Depress the brake pedal and keep it

to avoid damaging the tyres or wheel rims.

depressed.

Fold in the exterior mirrors before the vehicle

X Shift the automatic transmission to position

is washed. The exterior mirrors could other-

wise be damaged.

X Release the brake pedal.

Care

343

X Release the electric parking brake.

aged tyres or chassis components replaced

X Switch off the ignition and leave the key in the

immediately.

ignition lock.

! Always maintain a distance of at least 30 cm

You can wash the vehicle in an automatic car

between the vehicle and the high-pressure

wash from the very start.

cleaner nozzle. Information about the correct

If the vehicle is very dirty, wash off excess dirt

distance is available from the equipment

before cleaning the vehicle in an automatic car

manufacturer.

wash.

Move the high-pressure cleaner nozzle

After using an automatic car wash, wipe off the

around whilst cleaning.

wax from the windscreen and the windscreen

Do not aim directly at any of the following:

wiper blades. This will prevent smears and

reduce wiping noises caused by residue on the

R tyres

windscreen.

R door gaps, roof gaps, joints etc.

R electrical components

Washing by hand

R battery

In some countries, washing by hand is only

R plug-type couplings

allowed at specially equipped washing bays.

R lights

Observe the legal requirements for each indi-

Maintenance and care

R seals

vidual country.

R trim elements

X Do not use hot water and do not wash the

R ventilation slots

vehicle in direct sunlight.

Damage to seals or electrical components

X Use a soft sponge to clean.

can lead to leaks or failures.

X Use a mild cleaning agent, such as a car

shampoo approved by Mercedes-Benz.

! Vehicles with decorative foil: parts of your

vehicle are covered with decorative foil. Main-

X Thoroughly hose down the vehicle with a gen-

tain a distance of at least 70 cm between the

tle jet of water.

foil-wrapped parts of the vehicle and the noz-

X Do not point the water jet directly towards the

zle of the high pressure cleaner.

air inlets.

Information about the correct distance is

X Use plenty of water and rinse out the sponge

available from the equipment manufacturer.

frequently.

Move the high-pressure cleaner nozzle

X Rinse the vehicle with clean water and dry

around whilst cleaning.

thoroughly with a chamois.

The water temperature of the high-pressure

X Do not let the cleaning agent dry on the paint-

cleaner must not exceed 60 °C.

work.

When using the vehicle in winter, remove all

Cleaning the paintwork

traces of road salt deposits carefully and as

soon as possible.

! Do not affix:

R stickers

High-pressure cleaner

R films

G WARNING

R magnetic plates or similar items

to painted surfaces. You could otherwise

The water jet of circular-jet nozzles (dirt grind-

damage the paintwork.

ers) can cause damage not visible from the

Scratches, corrosive deposits, areas affected by

outside to tyres or chassis components. Com-

corrosion and damage caused by inadequate

ponents damaged in this way can unexpect-

care cannot always be completely repaired. In

edly fail. There is a risk of an accident.

such cases, visit a qualified specialist workshop.

Do not use high-pressure cleaners with circu-

lar-jet nozzles to clean the vehicle. Have dam-

Care

344

X Remove impurities immediately, where pos-

Cleaning vehicle parts

sible, whilst avoiding rubbing too hard.

Cleaning the wheels

X Soak insect remains with insect remover and

rinse off the treated areas afterwards.

G WARNING

X Soak bird droppings with water and rinse off

the treated areas afterwards.

The water jet of circular-jet nozzles (dirt grind-

X Remove coolant, brake fluid, tree resin, oils,

ers) can cause damage not visible from the

fuels and greases by rubbing gently with a

outside to tyres or chassis components. Com-

cloth soaked in petroleum ether or lighter

ponents damaged in this way can unexpect-

fluid.

edly fail. There is a risk of an accident.

X Use tar remover to remove tar stains.

Do not use high-pressure cleaners with circu-

X Use silicone remover to remove wax.

lar-jet nozzles to clean the vehicle. Have dam-

aged tyres or chassis components replaced

Care and treatment of matt paintwork

immediately.

! Never polish the vehicle or the light alloy

! Do not use acidic wheel cleaning products

wheels. Polishing makes the paintwork shiny.

to remove brake dust. This could damage

! The following can give the paint a glossy

wheel bolts and brake components.

Maintenance and care

appearance and thus reduce the matt effect:

! Do not park up your vehicle for a long period

R Rubbing hard with unsuitable agents

of time immediately after cleaning, particu-

R Washing the vehicle in direct sunlight

larly after cleaning the wheel rim with wheel

cleaner. Wheel cleaner may lead to increased

! Never use paint cleaner, buffing or polishing

corrosion of the brake discs and pads. You

products, or gloss preserver, e.g. wax, for the

should therefore drive for a few minutes after

purpose of paintwork care. These products

cleaning. By heating up the brakes, the brake

are only suitable for high-gloss surfaces. Their

discs and pads dry. The vehicle can then be

use on vehicles with matt paintwork leads to

parked up for a long period of time.

considerable surface damage or, more spe-

cifically, to shiny, spotted areas.

Cleaning the windows

Always have paintwork repairs carried out at a

qualified specialist workshop.

G WARNING

! Only use automatic car washes which cor-

If the windscreen wipers are set in motion

respond to the latest technological stand-

when cleaning the windscreen or wiper

ards. Never use wash programs which finish

blades, you could become trapped. There is a

by treating the vehicle with hot wax.

danger of injury.

Observe these notes if your vehicle has a clear

Always switch off the windscreen wipers and

matt finish. This will help you to avoid damage to

the ignition before cleaning the windscreen or

the paintwork due to incorrect treatment.

wiper blades.

These notes also apply to light-alloy wheels with

a clear matt finish.

! Do not use dry cloths, abrasive cleaning

i Use only insect remover and car shampoo

agents, solvents or solvent-based cleaning

from the range of recommended and

agents to clean the inside of the windows/

approved Mercedes-Benz care products.

windscreen. Do not touch the inside of the

windows/windscreen with hard items such

as an ice scraper or a ring. Otherwise, the

windows/windscreen could be damaged.

! Clean the water drainage channels of the

windscreen and the rear window at regular

intervals. Deposits such as leaves, petals and

pollen may under certain circumstances pre-

Care

345

Cleaning the mirror turn signal

vent water from draining away. This can lead

to corrosion damage and damage to elec-

! Only use cleaning agents or cleaning cloths

tronic components.

that are suitable for plastic lenses. Unsuitable

X Clean the inside and outside of the windows

cleaning agents or cleaning cloths could

with a damp cloth and a cleaning agent that is

scratch or damage the plastic lenses of the

recommended and approved by Mercedes-

mirror turn signals.

Benz.

X Clean the plastic lenses of the mirror turn sig-

nals in the exterior mirror housing using a wet

Cleaning the wiper blades

sponge and mild cleaning agent, e.g.

Mercedes-Benz car shampoo or cleaning

G WARNING

cloths.

If the windscreen wipers are set in motion

when cleaning the windscreen or wiper

Cleaning the side running board

blades, you could become trapped. There is a

! Do not clean the aluminium inserts of the

danger of injury.

side running board with alkaline or acidic

Always switch off the windscreen wipers and

cleaners, such as wheel cleaner. Do not use

the ignition before cleaning the windscreen or

acidic wheel cleaners to remove brake dust.

Maintenance and care

wiper blades.

The aluminium inserts could otherwise be

damaged.

! Do not pull on the wiper blade. Otherwise,

the wiper blade could be damaged.

Cleaning the sensors

! Do not clean wiper blades too often and do

! If you clean the sensors with a high-pressure

not rub them too hard. Otherwise, the graph-

cleaner, make sure that you keep a distance

ite coating could be damaged. This could

of at least 30 cm between the vehicle and the

cause wiper noise.

high-pressure cleaner nozzle. Information

about the correct distance is available from

! Hold the wiper arm securely when folding

the equipment manufacturer.

back. The windscreen could be damaged if

the wiper arm hits against it suddenly.

X Fold the wiper arms away from the wind-

screen ( Y page 125).

X Clean the wiper blades carefully using a damp

cloth.

X Fold the windscreen wipers back again before

switching on the ignition.

Cleaning the exterior lighting

! Only use cleaning agents or cleaning cloths

that are suitable for plastic lenses. Unsuitable

cleaning agents or cleaning cloths could

scratch or damage the plastic lenses of the

exterior lighting.

X Clean the plastic lenses of the exterior light-

ing using a wet sponge and a mild cleaning

agent, e. g. Mercedes-Benz car shampoo or

X Clean sensors : of the driving systems with

cleaning cloths.

water, car shampoo and a soft cloth.

Care

346

Cleaning the reversing camera and

For heavier soiling, you can apply a fine paint-

360° camera

work polish with a microfibre cloth. Remove

the excess polish residue after polishing.

! Do not clean the camera lens and the area

Impurities combined with the effects of road grit

around the reversing camera or 360° camera

and corrosive environmental factors may cause

with a high-pressure cleaner.

flash rust to form on the surface. You can

restore the original shine of the exhaust pipe by

cleaning it regularly, especially in winter and

after washing the vehicle.

X Clean the exhaust pipe with a chrome care

product tested and approved by Mercedes-

Benz.

Cleaning the trailer tow hitch

H Environmental note

Dispose of oily and greasy cloths in an envi-

ronmentally-responsible manner.

X Make sure that the vehicle is at a standstill

Maintenance and care

and the key is in key position 2 in the ignition

! Do not clean the ball coupling with a high-

lock.

pressure cleaner. Do not use solvents.

X Open the camera cover for cleaning, via the

multimedia system; see Digital Owner's Man-

! Please note the care instructions in the

ual.

trailer coupling manufacturer's operating

X To clean the camera: use clean water and a

instructions.

soft cloth to clean the camera lens :.

360° camera: if you drive at speeds above

30 km/h, or the key is placed in position u or

1 in the ignition lock, the cover of the 360°

camera closes automatically.

Cleaning the exhaust pipe

G WARNING

The exhaust tail pipe and tail pipe trim can

become very hot. If you come into contact

with these parts of the vehicle, you could burn

The ball coupling must be cleaned if it becomes

yourself. There is a risk of injury.

dirty or corroded.

Always be particularly careful around the

X Remove rust on the ball of the ball coupling,

exhaust tail pipe and the tail pipe trim. Allow

e.g. with a wire brush.

these components to cool down before touch-

X Remove dirt with a clean, lint-free cloth or a

ing them.

brush.

X After cleaning, lightly oil or grease ball cou-

! Vehicles with black exhaust pipes: black

pling :.

chromed screens should not be polished with

X Check that the vehicle's trailer tow hitch is

a chrome polish. They will otherwise lose their

working properly.

black shine. For optimal care, the screens

should be rubbed with a lightly oiled cloth

i You can also have the maintenance work on

after every car wash. Commercially available

the ball coupling and the trailer tow hitch car-

engine and care oils are suitable for this.

ried out by a qualified specialist workshop.

Care

347

Cleaning the steering wheel and gear

Interior care

lever or selector lever

Cleaning the display

X Thoroughly wipe with a damp cloth or use

! For cleaning, do not use any of the following:

leather care agents that have been recom-

mended and approved by Mercedes-Benz.

R alcohol-based thinner or petrol

R abrasive cleaning agents

Cleaning wood trim and trim elements

R commercially-available household cleaning

agents

! Do not use solvent-based cleaning agents

These may damage the display surface. Do

such as tar remover, wheel cleaners, polishes

not put pressure on the display surface when

or waxes. There is otherwise a risk of damag-

cleaning. This could lead to irreparable dam-

ing the surface.

age to the display.

X Wipe the wooden trim and trim elements with

X Before cleaning the display, make sure that it

a damp, lint-free cloth, e.g. a microfibre cloth.

is switched off and has cooled down.

X Heavy soiling: use car care and cleaning

X Clean the display surface using a commer-

products recommended and approved by

cially available microfibre cloth and TFT/LCD

Mercedes-Benz.

display cleaner.

Maintenance and care

X Dry the display surface using a dry microfibre

Cleaning the seat covers

cloth.

General notes

Cleaning the plastic trim

! Do not use a microfibre cloth to clean covers

made out of real leather, artificial leather or

G WARNING

DINAMICA. If used frequently, this can dam-

Care products and cleaning agents containing

age the cover.

solvents can cause surfaces in the cockpit to

i Note that regular care is essential to make

become porous. This could result in plastic

sure that the appearance and comfort of the

parts breaking away when the airbags are

covers are retained over time.

deployed. There is a danger of injury.

Genuine leather seat covers

Do not use care products and cleaning agents

! To retain the natural appearance of the

containing solvents to clean the cockpit.

leather, observe the following cleaning

instructions:

! Never attach the following to plastic surfa-

ces:

R Clean genuine leather covers carefully with

a damp cloth and then wipe the covers

R stickers

down with a dry cloth.

R films

R Make sure that the leather does not

R perfume oil container or similar

become soaked. It may otherwise become

You could otherwise damage the plastic.

rough and cracked.

R Only use leather care agents that have

! Do not allow cosmetics, insect repellent or

been tested and approved by Mercedes-

sunscreen to come in contact with the plastic

Benz. You can obtain these from a qualified

trim. This maintains the high-quality look of

specialist workshop.

the surfaces.

Leather is a natural product.

X Wipe the plastic trim with a damp, lint-free

cloth, e.g. a microfibre cloth.

It has natural surface properties, e.g.:

X Heavy soiling: use care and cleaning prod-

R unevenness in structure

ucts recommended and approved by

R marks caused by growth and injury

Mercedes-Benz.

R subtle colour differences

The surface may change colour temporarily.

Wait until the surface is dry again.

Care

348

These are characteristics of leather and not

material faults.

Seat covers from other materials

! Observe the following when cleaning:

R clean artificial leather covers with a cloth

moistened with a solution containing 1%

detergent (e.g. washing-up liquid).

R clean cloth covers with a microfibre cloth

moistened with a solution containing 1%

detergent (e.g. washing-up liquid). Rub

carefully, and always wipe entire seat sec-

tions to avoid leaving visible lines. Leave

the seat to dry afterwards. Cleaning results

depend on the type of dirt and how long it

has been there.

R Clean DINAMICA covers with a damp cloth.

Make sure that you wipe entire seat sec-

tions to avoid leaving visible lines.

Maintenance and care

Cleaning the seat belts

G WARNING

Seat belts may be severely weakened if

bleached or coloured. This may lead to the

seat belts, for example, tearing or failing in an

accident. There is an increased risk of injury,

possibly even fatal.

Never bleach or colour seat belts.

! Do not clean the seat belts using chemical

cleaning agents. Do not dry the seat belts at

temperatures above 80 † or in direct sun-

light.

X Use clean, lukewarm water and soap solution.

Cleaning the roof lining and carpets

X Roof lining: if it is very dirty, use a soft brush

or dry shampoo.

X Carpets: use the carpet and textile cleaning

agents recommended and approved by

Mercedes-Benz.

Maintenance and care -> Care for Your Mercedes GLE SUV First Generation (2016-2019)

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