2010-2017 Nissan Leaf 4 Door Technical and consumer information -> Telematics overview User Manual
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Technical and consumer information -> Telematics overview for Your Nissan Leaf 4 Door First Generation (2010-2017)

TELEMATICS OVERVIEW  
In addition to Event Data Recorders (EDRs) dis-  
cussed elsewhere in this Owner’s Manual, this  
vehicle is equipped with electronic modules that  
monitor, control and record data concerning vari-  
ous vehicle systems, including the motor, batter-  
ies, braking and electrical systems. Other elec-  
tronic modules record information concerning  
driving conditions, including idling, braking, ac-  
celeration, trip and other related data, information  
about your use of the car and its features such as  
air conditioner or headlight usage, diagnostic  
trouble codes, vehicle charging, vehicle speed,  
direction and/or location.  
You may notify NISSAN by contacting our wwwapps.tc.gc.ca/Saf-Sec-Sur/7/  
Consumer Affairs Department, toll-free, at PCDB-BDPP/fccp.aspx?lang=fra  
1-877-NOGASEV (1-877-664-2738).  
(French speakers)  
For Canada  
Additional information concerning motor  
vehicle safety may be obtained from  
Transport Canada’s Road Safety Informa-  
tion Centre at 1-800-333-0371 or online  
If you believe that your vehicle has a de-  
fect which could cause a crash or could  
cause injury or death, you should immedi-  
ately inform Transport Canada in addition  
to notifying NISSAN.  
speakers)  
or  
securiteroutiere (French speakers).  
If Transport Canada receives complaints,  
it may open an investigation, and if it finds  
that a safety defect exists in a group of  
vehicles, it may request a recall campaign.  
However, Transport Canada cannot be-  
come involved in individual problems be-  
tween you, your dealer, or NISSAN.  
To notify NISSAN of any safety concerns  
please contact our Consumer Information  
Centre toll free at 1-800-387-0122.  
Some of this data is stored by the vehicle for use  
during vehicle servicing. Other data concerning  
your vehicle’s operation and performance is wire-  
lessly transmitted by cellular connection through  
the vehicle onboard telematics system upon ve-  
hicle start-up or at other intervals to NISSAN.  
This data may be used by NISSAN for various  
purposes, including: to provide you with CAR-  
WINGS™ services (see LEAF Navigation System  
Owner’s Manual for details); troubleshooting;  
evaluation of your vehicle’s quality, functionality  
and performance; analysis and research by  
NISSAN designed to, among other things, opti-  
mize performance of future electric vehicles in-  
cluding improvements in future battery life; to  
You may contact Transport Canada’s De-  
fect Investigations and Recalls Division  
toll free at 1-800-333-0510. You may  
also report safety defects online at:  
7/PCDB-BDPP/fccp.aspx?lang=eng  
(English  
speakers)  
or  
https://  
9-16 Technical and consumer information  
offer you new or additional products or services;  
and as otherwise may be required by law. Such  
data may be shared with NISSAN’s parents, sub-  
sidiaries, affiliates, successors or assignees; au-  
thorized NISSAN certified LEAF dealers; NIS-  
SAN’s marketing partners; your fleet company, if  
your vehicle is a fleet vehicle; your rental com-  
pany, if your vehicle is a rental vehicle; and third  
party service providers such as cellular, informa-  
tion systems and data management providers.  
and offered by NISSAN in the future may also not  
function without telematics data transmission.  
transmitted if vehicle telematics features are ac-  
cessed either in the vehicle or remotely.  
CARWINGS™ telematics services are provided  
by NISSAN pursuant to a subscription services  
agreement covering your vehicle. This agreement  
is necessary for all owners. This agreement, and  
an explanation of its terms and conditions, can be  
found at the NISSAN Owner’s Portal webpage.  
Further, the operator of the vehicle must also  
touch [OK] on the Navi screen to indicate assent  
each time he or she starts the car. If you decide at  
any time that you do not want your vehicle to  
transmit data to NISSAN, you can deactivate the  
telematics account associated with this vehicle  
by canceling the subscription services agree-  
ment by visiting the NISSAN Owner’s Portal  
Webpage or calling NISSAN at 1-877-  
NOGASEV (1-877-664-2738). The service can  
be reactivated later upon request if you choose.  
Simply visit the same website or call the number  
above. Alternatively, you can turn off the transmis-  
sion of certain categories of data through the use  
of settings found in the Navigation system under  
Menu, CARWINGS™, Vehicle Information Shar-  
ing with NISSAN. Note, turning off “Vehicle Infor-  
mation Sharing with NISSAN” will only disable  
the automatic sharing of information at vehicle  
start-up. Certain categories of data may still be  
Your agreement to the transmission and use of  
data by NISSAN can be provided in various ways.  
The vehicle is equipped with a “pop up” screen  
on the vehicle navigation system that will ask for  
your consent to this data transfer. A version of the  
following message will appear: “Pursuant to sub-  
scription agreement, your vehicle wirelessly  
transmits recorded vehicle data to NISSAN for  
various purposes, including CARWINGS™ ser-  
vices, product evaluation, research and develop-  
ment. By pressing OK, you consent to the trans-  
mission and use of your vehicle data. See  
Owner’s Manual or NISSAN Owner’s portal  
webpage for terms and details.”If you press [OK],  
your vehicle will transmit data as designed in  
connection with the vehicle telematics system. If  
you press [Decline] your vehicle will not transmit  
data. However, the telematics features refer-  
enced above, and perhaps others, will not be  
available to you. The vehicle’s static navigation  
system will remain operational, and you will be  
able to access your radio and climate controls.  
State laws allow access and use of data re-  
corded by vehicle devices with the consent of the  
vehicle owner or pursuant to subscription agree-  
ment. While you are not required to allow such  
access and use, if you do not so agree NISSAN  
may be unable under applicable law to activate  
the vehicle telematics system in your vehicle, and  
certain features of your vehicle which are depen-  
dent on vehicle telematics will not operate as  
intended or designed. These may include fea-  
tures such as automatic charging station map  
updates, remote battery state of charge check,  
charging complete notice, remote plug in re-  
minder, remote charging on, remote climate con-  
trol on, drive route planning, driving tips to im-  
prove range, driving history, billing simulation,  
ECO ranking, ECO forest, maintenance remind-  
ers, etc. Other features that may be developed  
Telematics features are dependent on cellular  
data transmission. Some areas may have limited  
or no cellular connectivity, resulting in a loss or  
Technical and consumer information 9-17  

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