Access
If the motorised tailgate has not started to open
or close, check that:
– the function is activated.
– the electronic key is on your person, outside
the vehicle in the rear recognition area.
– the "kicking" movement was performed in the
detection zone, close enough to the bumper.
– the foot was removed from the bumper quickly
enough.
– accessing the spare wheel.
When opening and closing the motorised tailgate
manually, there is no assistance from gas struts.
Resistance to opening and closing is therefore
entirely normal.
To avoid such operating problems, keep the
electronic key away from the recognition zone
or deactivate the hands-free function.
Towing device
The installation of a towing device may
disturb the detection system.
In case of the motor overheating
Repeatedly opening and closing the
motorised tailgate can cause overheating of
its electric motor, after which opening and
closing will not be possible.
Allow at least 10 minutes for the electric
motor to cool down before operating the
tailgate again.
► Perform the "kicking" movement on the
right side of the towing device.
When the vehicle is locked, the request to
open the tailgate with this function unlocks
the vehicle, or only the tailgate if selective
unlocking is activated, prior to the opening of
the tailgate.
Closing the tailgate with the "Hands-Free
Tailgate Access" function enables you to lock
the vehicle.
Memorising an opening
position
If you are unable to wait, operate it manually.
To limit the opening angle of the motorised
tailgate:
Manual closing of the
motorised tailgate in case of
failure
► move the tailgate to the desired position
manually or by pressing the button.
Recommendations on the hands-free
function (Hands-Free Tailgate Access)
If it does not work, check that the electronic key
is not exposed to a source of electromagnetic
interference (e.g. smartphone).
The function may be deactivated or affected if
there is rain or snow.
The function may not work correctly with a
prosthetic leg.
In some circumstances, the tailgate may open or
close by itself, particularly when:
– hitching up or removing a trailer.
– operating a towing device.
► press button C or the exterior control B
for more than 3 seconds (memorisation is
confirmed by a brief audible signal).
This operation is only necessary in the case of
failure or deinitialisation/loss of the tailgate
motor.
If the failure originates from the battery, it is
recommended to recharge it or change it with
the tailgate closed.
A new memorisation operation cancels the
previous one.
In this situation, a significant force may be
needed to close the tailgate.
Memorising is not available until the height
of opening is more than or equal to 1
metre between the low position and the high
position of the tailgate.
► Close it gently without slamming, as slowly
as possible, by pushing at the centre of the
tailgate.
– fitting or removing a bicycle carrier.
– loading or unloading bicycles on/from a bicycle
carrier.
– depositing or lifting something behind the
vehicle.
– an animal approaches the rear bumper.
– washing the vehicle.
– maintenance is performed on the vehicle.
Manual operation
Do not lower the tailgate by pushing at one
of its sides - risk of damage!
The tailgate can be manoeuvred by hand, even
with motorised operation activated.
The tailgate must be stationary.
► Move the tailgate as slowly and smoothly as
possible.
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