Get Practical advice -> Operating faults Guide for Renault Captur SUV First Generation (2013-2018)

operating faults .....................................(up to the end of the DU)

faults

operating faults ...............................(up to the end of the DU)

5.37

ENG_UD57368_2

Anomalies de fonctionnement (X87 - Renault)

Operating faults

OPERATING FAULTS (1/6)

The following advice will enable you to carry out quick, temporary repairs. For safety reasons you should always contact

an approved Dealer as soon as possible.

Using the RENAULT card POSSIBLE CAUSES WHAT TO DO

The RENAULT card does not lock or

unlock the doors.

Card battery is flat. Replace the battery or have it replaced.

You can still lock/unlock and start your ve-

hicle (refer to the information on “Locking/

unlocking the doors” in Section 1 and

“Starting/Stopping the engine” in

Section 2).

Use of appliances operating on the

same frequency as the card (mobile

phone, etc.).

Stop using the equipment or use the in-

tegrated key (refer to the information on

“Locking, unlocking the opening elements”

in Section 1).

Vehicle located in a high electromag-

netic radiation zone.

Vehicle battery flat.

Use the key integrated in the card (refer to

the information on “Locking, unlocking the

opening elements” in Section 1).

The vehicle is started. With the engine running, the card’s locking/

unlocking device is blocked. Turn off the ig-

nition.

5.38

ENG_UD57368_2

Anomalies de fonctionnement (X87 - Renault)

Jaune Noir Noir texte

OPERATING FAULTS (2/6)

The starter is activated POSSIBLE CAUSES WHAT TO DO

The instrument panel indicator lights are

weak or fail to light up and the starter

does not turn.

Battery terminals not tight,

battery terminals discon-

nected or oxidised.

Retighten or reconnect the terminals, or clean them if

they are oxidised.

Discharged battery or not

operational.

Connect another battery to the faulty battery. Refer to

information on “Battery: troubleshooting” in Section 5 or

replace the battery if necessary.

Do not push the vehicle if the steering column is locked.

Faulty circuit. Consult an approved dealer.

The engine will not start. Starting conditions are not

fulfilled.

Please refer to the information on “Starting, stopping

the engine” in Section 2.

The RENAULT “hands-free”

card does not work.

Insert the card in the card reader in order to start the

engine. Please refer to the information on “Starting,

stopping the engine” in Section 2.

With the vehicle stationary, engine

cold, the engine’s idle speed is high.

Petrol version, this is not nec-

essarily a fault. This may be

caused by the increase in the

engine temperature.

The engine’s idle speed should decrease after about

one minute. Otherwise, this may be caused by another

fault. Call an approved Dealer.

The engine cannot be switched off. Card not detected. Insert the card in card reader.

Electronic fault. Press the starter button quickly five times.

The steering column remains

locked.

Steering wheel locked. Move the steering wheel while pressing the engine start

button (please refer to Section 2 “Starting, stopping the

engine”).

Faulty circuit. Consult an approved dealer.

Jaune Noir Noir texte

5.39

ENG_UD57368_2

Anomalies de fonctionnement (X87 - Renault)

OPERATING FAULTS (3/6)

On the road POSSIBLE CAUSES WHAT TO DO

Vibrations. Tyres not inflated to correct pressures, in-

correctly balanced or damaged.

Check the tyre pressures: if this is not the

problem, have them checked by an ap-

proved Dealer.

White smoke from the exhaust. In the diesel version, this is necessarily a

fault. Smoke may be caused by particle

filter regeneration.

Please refer to the information on “Special

features of diesel versions” in Section 2.

Petrol version, this is not necessarily a

fault. Depending on the climate condi-

tions (cold, humidity etc.), smoke may be

produced under hard vehicle acceleration

Reduce the engine speed and avoid

sudden acceleration to gradually make the

smoke disappear. Otherwise, this may be

caused by another fault. Consult an ap-

proved dealer.

Smoke under the bonnet. Short-circuit or cooling system leak. Stop, switch off the ignition, stand away

from the vehicle and contact an approved

dealer.

The oil pressure warning light comes on:

while cornering or braking The level is too low. Top up the engine oil level (refer to the in-

formation on “Engine oil level: topping up,

filling” in Section 4).

is slow to go out or remains lit under

acceleration

Loss of oil pressure. Stop the vehicle and contact an approved

Dealer.

5.40

ENG_UD57368_2

Anomalies de fonctionnement (X87 - Renault)

Jaune Noir Noir texte

OPERATING FAULTS (4/6)

On the road POSSIBLE CAUSES WHAT TO DO

Steering becomes heavy. Assistance overheating.

Fault with the electric assistance

motor.

Fault in the assistance system.

Drive carefully at reduced speed, be aware

of the level of force in the steering wheel

needed to turn the wheels. Consult an ap-

proved dealer.

The engine is overheating. The cool-

ant temperature indicator is in the

warning zone and warning light

® comes on.

Engine cooling fan not working. Stop the vehicle, switch off the engine and

contact an approved dealer.

Coolant leaks. Check the coolant reservoir: it should con-

tain fluid. If there is no coolant, consult an

approved dealer as soon as possible.

Coolant boiling in the coolant reser-

voir.

Mechanical fault: damaged cylinder

head gasket.

Stop the engine.

Contact an approved dealer.

Radiator: If there is a significant lack of coolant, remember that it must never be topped up using cold coolant while

the engine is very warm. After any procedure on the vehicle which has involved even partial draining of the cooling

system, it must be refilled with a new mixture prepared in the correct proportions. Reminder: only products approved

by our Technical Department may be used for this purpose.

Jaune Noir Noir texte

5.41

ENG_UD57368_2

Anomalies de fonctionnement (X87 - Renault)

OPERATING FAULTS (5/6)

Electrical equipment POSSIBLE CAUSES WHAT TO DO

The wipers do not work. Wiper blades stuck. Free the blades before using the wipers.

Faulty electrical circuit. Consult an approved dealer.

Fuse damaged. Replace the fuse or have it replaced; refer

to the information in the “Fuses” section.

The wiper does not stop. Faulty electrical controls. Consult an approved dealer.

Direction indicators flashing more

quickly.

Blown bulb. See information on “Headlights: changing

bulbs” or “Rear and side lights: changing

bulbs”.

The direction indicators do not work. Faulty electrical circuit or control. Consult an approved dealer.

Fuse damaged. Replace the fuse or have it replaced; refer

to the information in the “Fuses” section.

The lights do not come on or go off. Faulty electrical circuit or control. Consult an approved dealer.

Fuse damaged. Replace the fuse or have it replaced; refer

to the information in the “Fuses” section.

5.42

ENG_UD57368_2

Anomalies de fonctionnement (X87 - Renault)

OPERATING FAULTS (6/6)

Electrical equipment POSSIBLE CAUSES WHAT TO DO

Traces of condensation in the lights

and headlights.

Traces of condensation may be a nat-

ural phenomenon caused by varia-

tions in temperature and humidity.

In this case, the traces will disappear

slowly once the lights are switched

on.

The front seat belt reminder light

comes on when the seat belts are

fastened.

An object is stuck between the floor

and the seat and is disrupting the op-

eration of the sensor.

Remove all objects from underneath the

front seats.

Practical advice -> Operating faults for Your Renault Captur SUV First Generation (2013-2018)

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