2019-2026 Renault Captur SUV Practical Advice -> Operating faults User Manual
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Practical Advice -> Operating faults for Your Renault Captur SUV Second Generation (2019-2026)

OPERATING FAULTS (1/7)  
Using the card  
POSSIBLE CAUSES  
WHAT TO DO  
The card does not lock or unlock the  
doors.  
Card battery is flat.  
Replace the battery. You will still be able to  
lock/unlock and start your vehicle. ➥ 1.16  
and ➥ 2.4 or ➥ 2.6.  
Use of appliances operating on the  
same frequency as the card (mobile  
phone, etc.).  
Stop using the devices or use the key pro-  
vided. ➥ 1.16.  
Vehicle located in an area with strong  
electromagnetic radiation. Vehicle  
battery discharged.  
Use the key that is built into the card  
➥ 1.16.  
The message “Place card on zone +  
START” appears on the instrument  
panel.  
Place the card in the placement area  
➥ 2.6 then press the START button.  
The vehicle is started.  
With the engine running, the card’s locking/  
unlocking device is blocked. Turn off the ig-  
nition.  
Desynchronisation of the card  
Unlock the driver’s door by inserting the  
key integrated in the card into the door lock  
➥ 1.16 then place the card in the placement  
area ➥ 2.6 and press the START button to  
synchronise the card.  
5.38  
OPERATING FAULTS (2/7)  
The following advice will enable you to carry out quick, temporary repairs. For safety reasons you should always contact  
an approved dealer as soon as possible.  
Using the remote control  
POSSIBLE CAUSES  
ACTION REQUIRED  
The remote control does not lock or The remote control battery is flat.  
unlock the doors.  
Use the emergency key.  
Use of appliances operating on the same Stop using the devices or use the key.  
frequency as the remote control (mobile  
phone, etc.).  
Vehicle located in a high electromagnetic Replace the battery. You will still be able to  
radiation zone.  
Discharged battery.  
lock/unlock and start your vehicle. ➥ 1.16  
and ➥ 2.4 or ➥ 2.6.  
The vehicle is started.  
With the engine running, the key’s locking/  
unlocking device is blocked. Turn off the  
ignition.  
Desynchronisation of the remote control  
Unlock the driver’s door by inserting the  
key into the door lock ➥ 1.16, then start the  
engine to synchronise the remote control  
➥ 2.4 or ➥ 2.6.  
5.39  
OPERATING FAULTS (3/7)  
The starter is activated  
POSSIBLE CAUSES  
ACTION REQUIRED  
The instrument panel indicator lights are Battery terminals not tight, bat- Retighten or reconnect the terminals, or clean them if  
weak or fail to light up and the starter tery terminals disconnected or they are oxidised.  
does not turn.  
oxidised.  
Discharged battery or not op-  
erational.  
Connect another battery to the faulty battery. ➥ 5.26 or  
replace the battery if necessary.  
Do not push the vehicle if the steering column is  
locked.  
Faulty circuit.  
Consult an approved dealer.  
The engine will not start.  
Starting conditions are not ful-  
filled.  
➥ 2.4 or ➥ 2.6.  
The “hands-free” card does not Place the card in the recess provided for this purpose  
work. on the centre console ➥ 2.4 or ➥ 2.6.  
With the vehicle stationary, engine cold, Petrol version, this is not nec- The engine’s idle speed should decrease after about  
the engine’s idle speed is high.  
essarily a fault. This may be one minute. Otherwise, this may be caused by an-  
caused by the increase in the other fault. Call an approved Dealer.  
engine temperature.  
The engine cannot be switched off.  
Card not detected.  
Place the card in the recess provided for this purpose  
on the centre console.  
Press and hold the start button.  
Electronic fault.  
Press the start button 3 times quickly or press and  
hold.  
The steering column remains locked.  
Steering wheel locked.  
Move the steering wheel while pressing the engine  
start button (or, depending on the vehicle, operating  
the ignition key) ➥ 2.4.  
Faulty electrical circuit.  
Consult an approved dealer.  
5.40  
OPERATING FAULTS (4/7)  
On the road  
POSSIBLE CAUSES  
WHAT TO DO  
Vibrations.  
Tyres not inflated to correct pres-  
sures, incorrectly balanced or dam-  
aged.  
Check the tyre pressures: if this is not the  
problem, have them checked by an ap-  
proved Dealer.  
White smoke from the exhaust.  
In the diesel version, this is not neces-  
sarily a fault. Smoke may be caused  
by particle filter regeneration.  
➥ 2.18.  
Petrol version, this is not necessarily  
a fault. Depending on the climate con-  
ditions (cold, humidity etc.), smoke  
may be produced under hard vehicle  
acceleration.  
Reduce the engine speed and avoid  
sudden acceleration to gradually make the  
smoke disappear. Otherwise, this may be  
caused by another fault. Consult an ap-  
proved dealer.  
Smoke under the bonnet.  
Short-circuit or cooling system leak.  
Stop, switch off the ignition, stand away  
from the vehicle and contact an approved  
dealer.  
The oil pressure warning light comes  
on:  
while cornering or braking.  
The level is too low.  
Loss of oil pressure.  
Top up the engine oil ➥ 4.5.  
is slow to go out or remains lit up  
under acceleration.  
Stop the vehicle and contact an approved  
Dealer.  
5.41  
OPERATING FAULTS (5/7)  
On the road  
POSSIBLE CAUSES  
WHAT TO DO  
Steering becomes heavy.  
Assistance overheating.  
Drive carefully at reduced speed, be aware  
of the level of force in the steering wheel  
needed to turn the wheels.  
Fault with the electric assistance  
motor.  
Consult an authorised dealer.  
Fault in the assistance system  
The engine is overheating. The  
coolant temperature indicator is in  
the warning zone and warning light  
® comes on.  
Engine cooling fan not working.  
Stop the vehicle, switch off the engine and  
contact an approved dealer.  
Coolant leaks.  
Check the coolant reservoir: it should con-  
tain fluid. If there is no coolant, consult an  
authorised dealer as soon as possible.  
Coolant boiling in the coolant reser-  
voir.  
Mechanical fault: damaged cylinder  
head gasket.  
Stop the engine.  
Contact an approved dealer.  
Radiator: In the event of a significant lack of coolant, remember that you must never top up using cold coolant while  
the engine is very hot. After any procedure on the vehicle which has involved even partial draining of the cooling  
system, it must be refilled with a new mixture prepared in the correct proportions. Reminder: only products approved  
by our Technical Department may be used for this purpose.  
5.42  
OPERATING FAULTS (6/7)  
Electrical equipment  
POSSIBLE CAUSES  
WHAT TO DO  
The wipers do not work.  
Wiper blades stuck.  
Free the blades before using the wipers.  
Faulty electrical circuit.  
Fuse damaged.  
Consult an approved dealer.  
Replace the fuse or have it replaced  
➥ 5.31.  
The wiper does not stop.  
Faulty electrical controls.  
Blown rear bulb.  
Consult an approved dealer.  
Direction indicators flashing more  
quickly.  
➥ 5.16.  
The direction indicators do not work.  
The lights do not come on or go off.  
Faulty electrical circuit or control.  
Fuse damaged.  
Consult an approved dealer.  
Replace the fuse or have it replaced  
➥ 5.31.  
Faulty electrical circuit or control.  
Fuse damaged.  
Consult an approved dealer.  
Replace the fuse or have it replaced  
➥ 5.31.  
5.43  
OPERATING FAULTS (7/7)  
Electrical equipment  
POSSIBLE CAUSES  
WHAT TO DO  
Traces of condensation in the head-  
lights or rear lights.  
Traces of condensation may be a nat-  
ural phenomenon caused by varia-  
tions in temperature and humidity.  
In this case, the traces will disappear  
slowly once the lights are switched  
on.  
The front seat belt reminder light  
comes on when the seat belts are  
fastened.  
An object is stuck between the floor  
and the seat and is disrupting the op-  
eration of the sensor.  
Remove all objects from underneath the  
front seats.  
5.44  

Related Topics

Practical Advice
Puncture, emergency spare wheel Tyre pressure kit Tools Wheel trims - wheel Changing a wheel Tyres Headlights: changing bulbs Rear lights and side lights: replacing the bulbs Interior lighting: changing bulbs Remote control key: battery ?Hands-free? card: battery Battery: troubleshooting Fitting a radio Installation and use of accessories Fuses Wiper blades: replacement Towing: breakdown recovery

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