2017-2026 Seat Arona 4 Door Data transmissions -> SEAT CONNECT User Manual
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Data transmissions -> SEAT CONNECT for Your Seat Arona 4 Door First Generation (2017-2026)

SEATCONNECT
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The system prevents the activation of the ve-  
To use it, SEAT CONNECT must first be activa-  
ted online by entering into a SEAT CONNECT  
contract with SEAT, S.A. and is subject to a tem-  
porary use limitation depending on the country.  
Note  
hicle's drive system.  
The control units will stop working or will not  
work properly in the event of a critical instal-  
lation error. The functions and screens will  
not be available until the error is amended.  
Do not use the vehicle. In this case, please  
contact SEAT customer care.  
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The high-voltage battery is not charged.  
The AUX-IN diagnostic socket is switched o„.  
The anti-theft alarm is switched o„.  
Both the SEAT CONNECT service portfolios of-  
fered by SEAT and individual services can be  
modified, cancelled, deactivated, reactivated,  
renamed and extended, even without prior noti-  
fication.  
The “Safe” security system is switched o„.  
After installing the software  
Can I interrupt the installation of an over-  
the-air update?  
The execution and availability of the SEAT  
CONNECT services and service portfolios may  
vary depending on the country, as well as the  
vehicle, its equipment and connectivity.  
After the software installation and before ac-  
tivating the vehicle's drive system, read the  
message on the Infotainment system or in the  
Instrument cluster about the complete installa-  
tion of the software. It can take up to 1 minute  
for the vehicle to display the status of the over-  
the-air update.  
No, it is not possible.  
What happens if the installation of an over-  
the-air update is interrupted?  
SEAT CONNECT's voice recognition or search  
technology does not recognise or o„er results  
for all words.  
If the installation is interrupted, for example due  
to damage to the vehicle's electrical system,  
the control units may not be updated and may  
not work due to incomplete installation of the  
update.  
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The vehicle's drive system can be activated  
There are SEAT CONNECT services for which  
registration is mandatory and others for which it  
is not mandatory.  
once the software has been successfully instal-  
led.  
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If the software installation is not successful:  
››› page 183, Troubleshooting.  
Description of services  
Before running SEAT CONNECT services, read  
and take into account the description of the  
corresponding services. Descriptions are upda-  
ted on a non-periodical basis.  
SEAT CONNECT  
Troubleshooting  
Introduction  
The installation of an over-the-air update  
has failed.  
With SEAT CONNECT Gen3 you can connect  
your vehicle to the Internet. This allows you to  
extend the scope of various services. A descrip-  
tion of the available services can be found on  
the Internet at:  
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Always use the most up-to-date version of  
the corresponding service description.  
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If an update is not installed correctly, an error  
message will appear in the infotainment system  
or in the instrument cluster. Observe the corre-  
sponding messages and warnings.  
https://www.seat.com/owners/connectivity/  
seat-connect-service  
183  
Data transmissions  
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In some countries and in the event of a contract  
renewal, the services o„ered may be combined  
di„erently than indicated here. They may also  
vary depending on the year of production of  
the vehicle. The services mentioned correspond  
to SEAT CONNECT Gen3 (third generation).  
Driving data  
WARNING  
Vehicle status report  
Anti-theft alarm warning  
Zone warning  
In areas with insu„cient mobile phone and  
GPS coverage, emergency calls and phone  
calls will not be connected and data cannot  
be transmitted.  
Speed warning  
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Change location if possible.  
Online map update  
Search for points of interest  
Petrol stations  
SEAT CONNECT services and functions that  
do not require activation  
NOTICE  
The following services also work without the  
activation of SEAT CONNECT:  
The vehicle may be damaged by factors out-  
side the control of SEAT, S.A. These damaged  
can include:  
Online trac information  
Parking lots  
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Public emergency call service.  
Privacy mode.  
Online infotainment system update  
Online route calculation  
Information on risks  
Dictation  
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Misuse of mobile terminals  
Data loss during transmission.  
Unsuitable or defective third party appli-  
Legal.  
cations.  
SEAT CONNECT services  
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Malicious software on data storage devi-  
Online radio  
The SEAT CONNECT services are:  
ces, computers, tablets or mobile phones.  
Online media  
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Public emergency call  
Roadside assistance call  
Customer support  
Online route import  
Online destination import  
Remote ventilation  
Parking position  
Services portfolio  
Service appointment planning  
Online system update  
Customisation  
The initial service assignment shown here rep-  
resents the maximum possible volume. The  
maximum possible volume is only available on  
a few vehicle models. During the useful life of  
the vehicle, you can change the assignment  
shown here.  
Privacy mode  
Legal  
Activating SEAT CONNECT  
Private mode (deactivation of services)  
Delete user / Reset factory settings  
Remote opening  
SEAT CONNECT individual options  
After activating the service management in the  
infotainment system, you can check whether  
services are available to the vehicle and what  
services they are ››› page 187.  
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In-Car Applications. These applications can  
be purchased and installed directly in the info-  
Horn and turn signals  
tainment system through the In-Car store.  
Vehicle status  
184  
SEATCONNECT
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Full Link.  
9.2” HOME > Manage users > Become  
primary user.  
Ownership and identity accredita-  
tion  
Data package. Pay per use data rates for the  
use of online functions, for example, 2 GB per  
month.  
8.25” MENU > Settings > SEAT Connect  
> Register.  
Depending on the Infotainment system, the  
ownership accreditation method will be the 2-  
key method or the registration code method.  
Follow the rest of the indications and the infor-  
mation shown in the infotainment system. Dur-  
ing activation, you may be asked to create an  
S-PIN.  
Note  
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The public emergency call service is avail-  
9.2” Infotainment system  
able regardless of whether the infotainment  
system is logged in.  
To become a main user and thus prove own-  
ership of the vehicle, you need both of the ve-  
hicle’s physical keys. Ownership accreditation  
takes place in the vehicle during registration or,  
if you already have a SEAT CONNECT user ac-  
count, you must log in through the infotainment  
system and then go to User management.  
Update option  
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Customisation and purchase of In-Car ap-  
9.2” Infotainment  
yes  
yes  
yes  
yes  
plications require logging into infotainment  
system, but the activation of the vehicle in a  
SEAT CONNECT account is not necessary.  
8.25” Infotainment  
SEAT CONNECT portal  
SEAT CONNECT application  
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Switch on the ignition and the infotainment  
Activation of SEAT CONNECT and S-  
PIN  
system.  
S-PIN  
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In the infotainment system, register in SEAT  
The following steps are necessary for the ac-  
tivation of SEAT CONNECT (including registra-  
tion):  
CONNECT.  
The S-PIN is a sequence of several digits, which  
can be selected when completed the SEAT  
CONNECT registration.  
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Or: open the menu Manage users > Settings  
> Become primary user and follow the instruc-  
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Create a user account through the infotain-  
tions.  
When creating the S-PIN, avoid easy-to-guess  
number sequences and known dates of birth.  
You can change the S-PIN in the SEAT  
ment system in the User Management menu.  
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Press the unlock button on the first vehicle  
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it.  
Place the SEAT CONNECT order and activate  
key.  
CONNECT user account in “Account settings”.  
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Press the unlock button on the second vehi-  
The S-PIN is necessary, for example, to protect  
your user profile or to run a SEAT CONNECT  
service relevant to the security of your vehicle.  
You must manage this S-PIN with absolute con-  
fidentiality.  
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Add the vehicle to your user account.  
Prove ownership.  
cle key.  
8.25” Infotainment system  
Prove your identity. It is only necessary if you  
are to run SEAT CONNECT services relevant to  
security.  
To become the main user and therefore ac-  
credit ownership of the vehicle, you will need  
the registration code found on the SEAT website  
and in the APP after linking the vehicle to your  
If you reveal the S-PIN to third parties, for secur-  
ity reasons you must change it immediately.  
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To activate it, proceed as follows:  
185  
Data transmissions  
Legal provisions  
account (My Garage > Add Vehicle > Accept  
terms and conditions and SEAT privacy pol-  
icy). Ownership is accredited inside the vehicle.  
Go to Vehicle settings > SEAT CONNECT >  
Registration and enter the pairing code shown  
on the website or in the App.  
GPS tracking: marking  
If the vehicle has a factory-fitted control unit  
that transmits its current geographical position  
and speed, the vehicle usually has this GPS  
marking, e.g. on the ceiling console. The ab-  
sence of the marking on the vehicle does not  
guarantee that the control unit does not trans-  
mit the vehicle’s current geographical position  
and speed.  
During the use of SEAT CONNECT services, in-  
formation is transferred and processed online  
through the vehicle. Such data can also provide  
(at least indirectly) information about the driver  
in question, for example, driving behaviour and  
location. As a contracting party in the SEAT  
CONNECT contract with SEAT, S.A., you must  
ensure that when your vehicle is used by other  
drivers (for example, family or friends), data  
protection and personal rights are respected.  
Therefore, you must inform drivers in advance  
that the vehicle transfers and receives data on-  
line, and that you can access such data.  
Once the infotainment system has processed  
the orders by radiofrequency, the accreditation  
of the ownership will have been completed.  
You can control the current status in the SEAT  
CONNECT portal.  
Personal information  
SEAT protects your personal data and only  
uses them, as long as the law allows it or you  
have given your consent on the occasion of a  
use. You will find detailed information on data  
processing in relation to SEAT CONNECT serv-  
ices in the Privacy Policy, which you can ac-  
cess in its corresponding current version on the  
SEAT website.  
How is ownership accredited?  
9.2” Infotainment  
2-Key method.  
Not taking into account this obligation to inform,  
can infringe certain rights of the occupants.  
8.25” Infotainment  
SEAT CONNECT portal  
Pairing code.  
No, it is not possible  
No, it is not possible  
Users can manage data sending and transfers  
through the privacy mode at any time.  
SEAT CONNECT appli-  
cation  
Follow-up services: ask all occupants  
Permanent transfer of the vehicle  
The follow-up services need geographical and  
vehicle data to determine whether the vehicle is  
being used within defined speed ranges, where  
it has been parked or if it is being used in an es-  
tablished geographical area. This information is  
displayed on the SEAT CONNECT portal and in  
the SEAT CONNECT app.  
If another person has left you the vehicle for  
permanent use (for example, if you buy a used  
vehicle), SEAT CONNECT may already be acti-  
vated and the previous user still has the possi-  
bility of accessing the data registered through  
SEAT CONNECT and control certain functions  
of your vehicle.  
Identity accreditation (SEAT Ident)  
Identity accreditation must be done before you  
can use SEAT CONNECT services that are rele-  
vant to security, such as the “Remote Opening”  
service. Identity accreditation can be done in  
two ways:  
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In person at the SEAT dealership.  
Therefore, before moving o„, ask all the vehi-  
cle occupants if they agree with the activated  
services. If they do not, deactivate the service in  
question (if possible) or do not allow the occu-  
pants to use the vehicle.  
In the infotainment system you can check if  
your vehicle is assigned to a person as the  
main user. In this case, you can register yourself  
as the main user of the vehicle and thus auto-  
matically delete the previous main user. Alter-  
You can find more information about SEAT  
Ident on the SEAT CONNECT website.  
186  
SEATCONNECT
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natively, through the infotainment system you  
can directly and permanently delete the previ-  
ous user as the main user, as well as put the  
vehicle in oŽine mode and thus limit both the  
communication of your vehicle with the SEAT,  
S.A. data server and the processing of personal  
and vehicle data.  
External information from third party supplies  
Faults  
available with limitations, incomplete or incor-  
rect, e.g. representations of maps.  
Even if the prerequisites for the use of SEAT  
CONNECT services are met, there may be fac-  
tors beyond the control of SEAT, S.A. that inter-  
fere with the execution of such services or pre-  
vent them. These may be specifically:  
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Countries and regions where SEAT CONNECT  
is not o„ered.  
Service management  
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Maintenance, repair, deactivation, software  
update and technical expansion of telecommu-  
nication equipment, satellites, servers and data  
banks.  
Deactivating SEAT CONNECT serv-  
ices  
Open the settings in Users and go to Privacy  
settings and services. In vehicles fitted with  
the 9.2” Infotainment, it is accessed from Users  
> Settings > Private Mode (deactivation of  
services). In vehicles equipped with the 8.25”  
Infotainment it is accessed from Settings >  
SEAT Connect > Privacy settings and serv-  
ices. You can do the following in the infotain-  
ment system:  
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Change of the mobile telephony standard  
The following functions are available to acti-  
vate and deactivate the SEAT CONNECT serv-  
ices:  
for the transmission of mobile data by the tele-  
communications service provider, for example,  
from UMTS to EDGE or GPRS.  
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Allow or prevent data transmissions through  
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Disconnection of an existing mobile phone  
the infotainment system ››› page 188, Privacy  
mode.  
standard by the telecommunications service  
provider.  
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Check which SEAT CONNECT services are  
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Whenever possible: individual deactivation or  
currently available in the vehicle.  
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Interference, disturbance or interruption in  
activation ››› page 187.  
the reception of the mobile phone and GPS sig-  
nal due to aspects such as high-speed driving,  
solar storms, meteorological influences, topog-  
raphy, blocking equipment and the intensive  
use of mobile phones in the radio cells in ques-  
tion.  
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The number of SEAT CONNECT services that  
You can run the relevant services again after  
cancelling their deactivation.  
are enabled or disabled.  
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Activate or deactivate SEAT CONNECT serv-  
ices.  
Note  
The services required by law and their data  
transmission cannot be disconnected or de-  
activated, for example, the emergency call  
system (eCall).  
Note  
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When in areas with zero or insucient mobile  
telephony or GPS signal. Also, for example, in  
tunnels, confined areas between very tall build-  
ings, garages, underpasses, mountains and val-  
leys.  
If you deactivate all SEAT CONNECT serv-  
ices, the vehicle can still transmit emergency  
call (eCall) data.  
187  

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