Get Technical data and specifications -> Rights arising from defective performance, ?KODA warranties Guide for Skoda Enyaq 4 Door First Generation (2020-2024)

Technical data and speciﬁcations › Rights arising from defective performance, ŠKODA warranties 267

1. Select the desired region.

2. Select Download Declaration of conformity against the de-

Philippines

Taiwan

sired model, to receive the certiﬁcates.

Belarus

Examples of labelling of radio systems

Ukraine

Rights arising from defective performance,

ŠKODA warranties

Rights arising from defective performance

Your ŠKODA Partner, as a seller, is liable to you for material de-

fects in your new ŠKODA vehicle, ŠKODA Genuine Parts and

ŠKODA Genuine Accessories, in accordance with the legal re-

quirements and the purchase contract.

The buyer is entitled to assert the rights arising from defective

performance with the responsible ŠKODA partner from the time

of vehicle handover. The date of the vehicle handover and the

vehicle identiﬁcation number (VIN) are properly documented in

the “Vehicle delivery documentation” chapter in this Owner's

Manual.

Serbia

Australia and New Zealand

ŠKODA warranty for new cars

As well as the legal rights arising from defective performance,

ŠKODA AUTO grants you the ŠKODA warranty for new cars

(hereinafter referred to as the “ŠKODA Warranty”), according to

the conditions described below.

Europe (countries that approve radio equipment as per EU

guidelines)

Armenia

Russia

Under the ŠKODA Warranty, the company ŠKODA AUTO shall

provide the following services¹⁾:

Vietnam

Mongolia

Moldova

Free repair of damage due to a defect that occurs in your vehi-

cle within two years of the start of the ŠKODA Warranty.

▶

268 Technical data and speciﬁcations › Rights arising from defective performance, ŠKODA warranties

Free repair of damage due to paintwork ﬂaws that occur on

your vehicle within three years of the start of the ŠKODA War-

ranty.

The ŠKODA Partner enters this date into the corresponding sys-

tems of the manufacturer. Any one ŠKODA Partner can notify

you of this date on request.

▶

Free repair of rust corrosion on the body, which occurs on

your vehicle within twelve years of the start of the warranty. In

terms of rust corrosion on the body, the ŠKODA Warranty

shall cover only rust corrosion through body panels from the

inside to the outside.

Free repair of the high-voltage battery, if the damage occurs

within 8 years or before reaching a mileage of 160,000 km/

100,000 miles (whichever occurs ﬁrst) from the beginning of

the ŠKODA warranty.

▶

Fault rectiﬁcation under the ŠKODA Warranty can be carried out

by means of a replacement or repair of the defective parts. This

also applies to the high-voltage battery and its components. The

ŠKODA Service Partner decides about the fault rectiﬁcation. The

fault rectiﬁcation takes place in accordance with the availability

of the ŠKODA Service Partners and within a reasonable period

of time. Replaced parts become the property of the ŠKODA

Service Partner.

▶

In the event of a claim under the ŠKODA warranty regarding

damage to the high-voltage battery, the capacity of the high-

voltage battery after fault rectiﬁcation is at least 70% of the to-

tal usable capacity, and this is in consideration of all relevant fac-

tors including the age, condition and the mileage of the vehicle.

A reduction in the capacity of the high-voltage battery over

time is a natural feature of technology and does not constitute

a defect within the meaning of the ŠKODA warranty (this is

with regards to a natural lock), provided that this value meas-

ured by the ŠKODA service partner does not fall below 70% of

the total usable capacity before the expiry of 8 years or before

the achievement of 160,000 km/100,000 miles (whichever

comes ﬁrst) from the beginning of the ŠKODA warranty.

There shall be no further claims arising from the ŠKODA War-

ranty. In particular, no claim for replacement, no right of with-

drawal, no claim to purchase price reduction, or provision of a

replacement car for the duration of repair and compensation.

The start of the ŠKODA Warranty is the day on which the new

car is handed over for use by a ŠKODA partner to the ﬁrst buyer

who is not a ŠKODA Partner¹⁾.

The ŠKODA Warranty can be claimed at any ŠKODA Service

Partner.

Based on the requirements of generally binding legal regulations or country-speciﬁc market requirements, the ŠKODA partner or

importer can provide a warranty beyond the scope of the stated ŠKODA Warranty. This local warranty extends the scope of per-

formance in accordance with the speciﬁc warranty conditions of ŠKODA partners or importers.

Due to the requirements of the generally binding country-speciﬁc regulations, the date of ﬁrst registration can be given instead of

the date of the vehicle handover.

Technical data and speciﬁcations › Rights arising from defective performance, ŠKODA warranties 269

There are no claims under the ŠKODA Warranty if vehicle dam-

age has occurred in causal connection with one of the following

circumstances:

spect of the seller of the vehicle and possible claims arising from

product liability laws.

ŠKODA Mobility warranty

The Mobility Warranty provides you with a sense of certainty for

journeys in your vehicle.

The service work was not carried out on time and professio-

nally according to the provisions of ŠKODA AUTO, or its exe-

cution was not proven by the customer when asserting claims

under the ŠKODA Warranty.

▶

If your vehicle is left on the road due to an unexpected fault, we

can provide services to keep you moving as part of the mobility

guarantee, including the following: technical assistance on the

phone, breakdown assistance at the breakdown location, start-

up on site, and towing to the ŠKODA service partner, if necessa-

ry.

Damage has not been reported immediately to a specialist

company or has not been properly remedied.

Damage refers to parts that are subject to natural wear, such

as tyres, spark plugs, wiper blades, brake pads and brake discs,

clutch, bulbs, synchronizer rings, batteries, etc.

▶

If your vehicle is not repaired on the same day, then the ŠKODA

Service Partner may, if necessary, arrange additional subsequent

services, such as replacement transport (bus, train, etc.), the pro-

vision of a replacement vehicle, and the like.

External impact or inﬂuences (e.g. accident, hail, ﬂood, ﬁre

etc.).

Installation, connection of parts or accessories, other adapta-

tion or technical modiﬁcation of the vehicle not approved by

ŠKODA AUTO (e.g. Tuning).

▶

Speciﬁc claims for free provision of services under the ŠKODA

Mobility Warranty only exist if your vehicle has remained in a

causal connection with a defect which is to be remedied on the

basis of fulﬁlment under the ŠKODA Warranty.

Unauthorized use, improper handling (e.g. use in motor sport

competitions or overloading), improper care or unauthorized

maintenance.

Non-observance of instructions in the Owner's Manual or in

other factory instructions, including, but not limited to, non-

observance of instructions regarding the procedure for charg-

ing the high-voltage battery.

▶

Check the conditions for provision of the Mobility Warranty for

your vehicle with your ŠKODA Partner. They will also inform you

of the detailed terms and conditions of the Mobility Warranty in

relation to your vehicle. In the event that your vehicle is not cov-

ered by a mobility warranty, he will inform you of the possibili-

ties for subsequent conclusion.

Use of the vehicle as a stationary source of electrical energy or

extraction and subsequent use of the high-voltage battery

outside the vehicle.

▶

Optional ŠKODA Extended Warranty

Exposure of the high-voltage battery to water or other liquids.

If you also purchased a ŠKODA Extended Warranty when pur-

chasing your new car, ŠKODA AUTO will provide you with a free

repair of vehicle damage caused by a defect in the vehicle during

the warranty period.

The customer shall prove the lack of causation.

The present ŠKODA Warranty shall not aﬀect the purchaser's

statutory rights arising from unsatisfactory performance in re-

270 Technical data and speciﬁcations › Rights arising from defective performance, ŠKODA warranties

The ŠKODA Extended Warranty for your vehicle is valid for the

agreed period or until the agreed mileage limit is reached,

whichever comes ﬁrst.

For the assessment of claims from the ŠKODA Extended War-

ranty, the conditions of the ŠKODA warranty described above

apply to the appropriate extent.

The fault rectiﬁcation under the ŠKODA Extended Warranty can

only be carried out by replacement or repair of the defective

parts, whereby the ŠKODA service partner decides on the type

of vehicle repair. The fault rectiﬁcation takes place in accord-

ance with the availability of the ŠKODA Service Partners and

within a reasonable period of time.

There shall in any case be no entitlement to further claims from

the ŠKODA Extended Warranty. In particular, no claim for re-

placement, no right of withdrawal, no claim to purchase price re-

duction, or provision of a replacement car for the duration of re-

pair and compensation.

The described paint warranty, the warranty against rust penetra-

tion and the warranty for the high-voltage battery remain unaf-

fected by the ŠKODA Extended Warranty.

The ŠKODA Extended Warranty does not apply to exterior and

interior foils.

Your ŠKODA partner will provide you with information about the

detailed conditions of the ŠKODA Extended Warranty.

The ŠKODA Mobility Warranty and the ŠKODA Extended

Warranty are only available in some countries.

Technical data and specifications -> Rights arising from defective performance, ?KODA warranties for Your Skoda Enyaq 4 Door First Generation (2020-2024)

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