192 Technical data and specifications › Rights arising from defective performance, ŠKODA warranties
The ŠKODA Warranty can be claimed at any ŠKODA
Service Partner.
Check the conditions for provision of the Mobility
Warranty for your vehicle with your ŠKODA Partner.
They will also inform you of the detailed terms and
conditions of the Mobility Warranty in relation to
your vehicle. In the event that your vehicle is not
covered by a mobility warranty, he will inform you of
the possibilities for subsequent conclusion.
There are no claims under the ŠKODA Warranty if
vehicle damage has occurred in causal connection
with one of the following circumstances:
The service work was not carried out on time and
professionally according to the provisions of ŠKO-
DA AUTO, or its execution was not proven by the
customer when asserting claims under the ŠKODA
Warranty.
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Optional ŠKODA Extended Warranty
If you also purchased a ŠKODA Extended Warranty
when purchasing your new car, ŠKODA AUTO will
provide you with a free repair of vehicle damage
caused by a defect in the vehicle during the warranty
period.
Damage has not been reported immediately to a
specialist company or has not been properly rem-
edied.
Damage refers to parts that are subject to natural
wear, such as tyres, spark plugs, wiper blades,
brake pads and brake discs, clutch, bulbs, syn-
chronizer rings, batteries, etc.
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The ŠKODA Extended Warranty for your vehicle is
valid for the agreed period or until the agreed mile-
age limit is reached, whichever comes first.
For the assessment of claims from the ŠKODA Ex-
tended Warranty, the conditions of the ŠKODA war-
ranty described above apply to the appropriate ex-
tent.
External impact or influences (e.g. accident, hail,
flood, fire etc.).
Installation, connection of parts or accessories,
other adaptation or technical modification of the
vehicle not approved by ŠKODA AUTO (e.g. Tun-
ing).
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The fault rectification under the ŠKODA Extended
Warranty can only be carried out by replacement or
repair of the defective parts, whereby the ŠKODA
service partner decides on the type of vehicle repair.
The fault rectification takes place in accordance with
the availability of the ŠKODA Service Partners and
within a reasonable period of time.
Unauthorized use, improper handling (e.g. use in
motor sport competitions or overloading), improp-
er care or unauthorized maintenance.
Non-compliance with provisions in the Owner's
Manual or other factory-supplied instructions.
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There shall in any case be no entitlement to further
claims from the ŠKODA Extended Warranty. In par-
ticular, no claim for replacement, no right of with-
drawal, no claim to purchase price reduction, or pro-
vision of a replacement car for the duration of repair
and compensation.
The customer shall prove the lack of causation.
The present ŠKODA Warranty shall not affect the
purchaser's statutory rights arising from unsatisfac-
tory performance in respect of the seller of the vehi-
cle and possible claims arising from product liability
laws.
The previously mentioned paint warranty and the
warranty against rust perforation are unaffected by
the ŠKODA extended warranty.
ŠKODA Mobility warranty
The Mobility Warranty provides you with a sense of
certainty for journeys in your vehicle.
The ŠKODA Extended Warranty does not apply to
exterior and interior foils.
If your vehicle is left on the road due to an unexpec-
ted fault, we can provide services to keep you mov-
ing as part of the mobility guarantee, including the
following: technical assistance on the phone, break-
down assistance at the breakdown location, start-up
on site, and towing to the ŠKODA service partner, if
necessary.
Your ŠKODA partner will provide you with informa-
tion about the detailed conditions of the ŠKODA Ex-
tended Warranty.
The ŠKODA Mobility Warranty and the ŠKODA
Extended Warranty are only available in some coun-
tries.
If your vehicle is not repaired on the same day, then
the ŠKODA Service Partner may, if necessary, ar-
range additional subsequent services, such as re-
placement transport (bus, train, etc.), the provision of
a replacement vehicle, and the like.
Specific claims for free provision of services under
the ŠKODA Mobility Warranty only exist if your vehi-
cle has remained in a causal connection with a defect
which is to be remedied on the basis of fulfilment un-
der the ŠKODA Warranty.
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