Get Online services Guide for Skoda Karoq SUV 2020

ŠKODA Connect website

Online services

ŠKODA Connect

Service packageŠKODA Connect

The ŠKODA Connect online services extend the vehicle and Infotainment func-

tions with the CareConnect and Infotainment Online service packages.

Care Connect

Fig. 5 Starting the ŠKODA Connect website

The CareConnect services include the following features.

The ŠKODA Connect website contains information about the online services

and their functions, access to the ŠKODA Connect Portal website, as well as

the option to download the ŠKODA Connect application.

▶

Emergency, information and breakdown call.

Proactive service offering to connect with your ŠKODA service partner.

Remote access to the vehicle using the ŠKODA Connect application.

▶

The ŠKODA Connect website can be opened by scanning the QR code » Fig. 5

or by entering the following address in your web browser.

In order for the Care Connect services to work, a mobile network must be

available.

http://go.skoda.eu/connectivity

infotainment online

The Infotainment Online services extend the Infotainment functions, e.g. with

the following functions.

User and vehicle registration, activation of online services

Website ŠKODA Connect Portal

▶

Weather forecast.

Filling station search with information on fuel prices.

Online traffic information.

Online destination search.

▶

The Infotainment must be connected to the Internet for the Infotainment

Online Services to work» page 169.

Terms of use and availability of services

Current “conditions for the use of the user account” incl. “declaration on the

protection of personal data” can be found on the ŠKODA Connect Portal

website.

Fig. 6 Starting the ŠKODA Connect Portal website

The use of the ŠKODA Connect online services requires prior user and vehicle

registration on the ŠKODA Connect Portal website as well as activation of on-

line services in the Infotainment system.

The availability of the services is dependent on the type of vehicle and on the

type of Infotainment system installed in the vehicle. Some services are availa-

ble only in certain countries.

The ŠKODA Connect Portal website can be opened by scanning the QR code

» Fig. 6 or by entering the following address in your web browser.

Note

The availability of the services listed always refers to the period of validity of

the contract. During this interim period of validity, content changes of these

services are possible.

http://go.skoda.eu/connect-portal

13

ŠKODA Connect

Note

Information on registering for and activating online services

For help with registration, activation as well as the Internet connection, please

contact a ŠKODA service partner.

Activation in Infotainment

Turn on the ignition and switch on Infotainment.

›



Tap the

sensor field and then the function surface  → ŠKODA Connect

›

(Online Services)

→ Registration.

Fig. 7 Instructional video on registration and activation of services

Enter and confirm the registration PIN code received during user and vehicle

registration on the ŠKODA Connect Portal website.

Wait until the message Registration complete. is displayed (can take several mi-

nutes)

Confirm the message.

Note

■

Availability of a GPS signal and a mobile network is required for activation.

In vehicles that only have Infotainment Online Services, a GPS signal must be

Fig. 8 Electronic version of the instructions for registration and activa-

tion of services

available and the Infotainment must be connected with the Internet for activa-

tion.

The list of services can be displayed » page 15 , Display of service manage-

■

ment.

Instructional video on registration and activation of services

Registration and activation are carried out in accordance with the instruction

video.

Deleting/switching the vehicle user

Deleting the user

The instruction video can be opened by scanning the QR code » Fig. 7 or enter-

ing the following address into the web browser.

Turn on the ignition and switch on Infotainment.

Tap the

(Online Services)

Tap the function surface Delete owner

›



sensor field and then the function surface  → ŠKODA Connect

→ Registration.

›

http://go.skoda.eu/connect-video

Electronic version of the instructions for registration and activation of

services

Current information on registration and activation of Online Services can be

found in the electronic version of the instructions for the Online Services on

the ŠKODA Connect website.

→ Delete and confirm the delete process.

Changing the user

Turn on the ignition and switch on Infotainment.

Tap the

(Online Services)

›



sensor field and then the function surface  → ŠKODA Connect

→ Registration.

›

The electronic version of the instructions can be opened by scanning the QR

code » Fig. 8 or by entering the following address in the web browser.

Tap the function surface New owner

→ Transfer ownership.

›

Enter and confirm the registration PIN code received during registration of

the new user and during vehicle registration on the ŠKODA Connect Portal

website.

http://go.skoda.eu/connect-manual

If necessary, confirm the change of user by tapping the function surface

›



Change main users

.

14

Online services

Note

By deleting the registered vehicle in the user account on the ŠKODA Connect

Portal website, the user is also deleted in the infotainment system.

The emergency call remains fully functional after activation of the Private mode

function or after deactivation of Care Connect. The functions of the informa-

tion and breakdown call are limited.

Managing online services

Activated localisation services

Display of service management

Fig. 9

In Services Management, it is possible to display information about the online

services, the validity of their license, or to switch the services on/off.

Symbols of activated localisa-

tion services

Turn on the ignition and switch on Infotainment.

›



Tap the

sensor field and then the function surface  → ŠKODA Connect (on-

›

line services)

→ Services Management.

To display the designations and the status of the services, select the de-

sired service.

For detailed information about the service tap the function surface  .

To switch the services on/off, tap the function surface with “Checkbox”.

›

For the complete functionality of some online services, activated localisation

services are required.

Switching online services on/off in the Infotainment system

Localisation services include, for example, information on the last parking posi-

tion, area notification or speed notification.

Switching Private mode function on/off

By switching the Private mode function on, the services relating to sending vehi-

cle information and personal data, which are essential for the provision of serv-

ices, are deactivated.

When localisation services are active, one of the following symbols will be dis-

played in the status line in the Infotainment screen » Fig. 9,



Tap the

sensor field and then the function surface  → ŠKODA Connect (on-

→ Services Management → Private mode.

Emergency call

›

line services)

Switching Care Connect services on/off

By switching the Care Connect services off, the services relating to sending

vehicle information and personal data, which are essential for the provision of

services, are deactivated.



Tap the

sensor field and then the function surface  → ŠKODA Connect (on-

→ Services Management → Care Connect.

›

line services)

Switching Infotainment Online services on/off



Tap the

sensor field and then the function surface  → ŠKODA Connect (on-

→ Services Management → Infotainment Online.

›



Fig. 10 Emergency call button

line services)

15

ŠKODA Connect

Serious accident

Care Connect Services

Proactive service

In the event of an accident with an air bag or belt tensioner release, a call to

the emergency call centre is automatically started. The emergency call centre

simultaneously receives information on the accident, e.g. the location and se-

verity of the accident, the number of occupants with fastened seatbelts and

the vehicle identification number (VIN).

Minor accident

The option for establishing a connection to the emergency call centre or to the

breakdown service appears in the Infotainment screen.

Manual start of a call with the emergency call centre

B

Press and hold the

» Fig. 10 button.

›

In the Infotainment screen or on the instrument cluster display, confirm the

connection setup.

›

Fig. 11 Buttons and warning lights of the Care Connect services

The call can be started manually, for example, if you are reporting an accident

in which you were not directly involved.

The proactive service provides an overview of the technical status of your ve-

hicle and on any due service events. It is also possible to establish a connection

to the information or breakdown call centre.

The system status is displayed after the ignition is switched on, by the illumi-

A

nation of warning lamp

» Fig. 10.

Buttons and warning lights of the Care Connect services » Fig. 11

▶

Green - the system is functional.

Red - there is a fault in the system.

A

B

Warning light for system status.

▶

Press this button to establish a call to the information number in the

event of problems with the online services or for information regarding

the products and services of the ŠKODA brand.

Note

The emergency service is functional even without user registration and activa-

tion of services.

C

Press this button to establish a call to the breakdown number in the event

of a breakdown.

The system status is displayed after the ignition is switched on, by the illumi-

A

nation of warning lamp

» Fig. 11.

▶

Green - the system is functional.

Red - there is a fault in the system.

▶

Note

The availability of the services listed always refers to the period of validity of

the contract. During this interim period of validity, content changes of these

services are possible. Current information can be found on the ŠKODA

Connect website» page 13.

16

Online services

Remote access to the vehicle

Infotainment Online services

Main menu and overview of services

Applies to Infotainment Columbus, Amundsen.

Fig. 13

Main menu

Fig. 12 ŠKODA Connect application

With the remote access to the vehicle service, you can access some vehicle

functions via the ŠKODA Connect Portal website or the ŠKODA Connect ap-

plication installed on your mobile device.

Installing the ŠKODA Connect mobile application

These services extend the functionality of the Internet-connected Infotain-

ment.

Scan the QR code » Fig. 12 .

›

Remote access to the vehicle includes, for example, the following services.



To display the main menu » Fig. 13, tap the

function surface  .

sensor field and then tap the

▶

Driving data.

Vehicle condition.

Last parking position.

▶

.

News from the RSS channels set in the user profile on the ŠKODA

Connect Portal website

Online search for filling stations with information on fuel prices » page 182

Online search for car parks with information on free parking spaces

» page 182

Weather forecast near the vehicle position, the destination of the route or

in the vicinity of the selected location

Note



The availability of the services listed always refers to the period of validity of

the contract. During this interim period of validity, content changes of these

services are possible. Current information can be found on the ŠKODA

Connect website» page 13.









Online destination search » page 180

Import of the destinations created in the user profile on the ŠKODA

Connect Portal website » page 186



Import of the routes created in the user profile on the ŠKODA Connect

Portal website » page 194



Online updating of the navigation data (valid for the infotainment Colum-

bus) and import of POI Categories » page 178





Conditions for the use of online services

Settings of Online Services » page 135

For more information on the available services, see the ŠKODA Connect web-

site» page 13.



17

ŠKODA Connect

Note

The availability of the services listed always refers to the period of validity of

the contract. During this interim period of validity, content changes of these

services are possible. Current information can be found on the ŠKODA

Connect website» page 13.

18

Online services

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Online services for Your Skoda Karoq SUV 2020

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