Get For safety and security -> Emergency assistance Guide for Toyota 4 Runner SUV Sixth Generation (2025-2026)

65

1-3. Emergency assistance

1-3.Emergency assistance

*

Safety Connect

System components

*

: If equipped

Safety Connect is a sub-

scription-based telematics

service that uses Global

Positioning System (GPS)

data and embedded cellular

technology to provide

safety and security fea-

tures to subscribers. Safety

Connect is supported by

Toyota’s designated

1

response center, which

operates 24 hours per day, 7

days per week.

Microphone

“SOS” button

Safety Connect service is

available by subscription on

select, telematics hardware-

equipped vehicles.

LED light indicators

■Certification

P.686

By using the Safety Con-

nect service, you are agree-

ing to be bound by the

Telematics Subscription

Service Agreement and its

Terms and Conditions, as in

effect and amended from

time to time, a current copy

of which is available at Toy-

All use of the

Safety Connect service is

subject to such then-appli-

cable Terms and Condi-

tions.

Services

Subscribers have the following

Safety Connect services avail-

able:

 Automatic Collision Notifica-

tion^*

Helps drivers receive necessary

response from emergency service

providers. (P.67)

*

: U.S. Patent No. 7,508,298 B2

 Stolen Vehicle Location

Helps drivers in the event of vehicle

theft. (P.67)

 EmergencyAssistance Button

(“SOS”)

66

1-3. Emergency assistance

Connects drivers to response-cen-

ter support. (P.67)

reception, which can limit the abil-

ity to reach the response center or

receive emergency service sup-

port. Enrollment and Telematics

Subscription Service Agreement

required. A variety of subscription

terms is available; charges vary

by subscription term selected and

location.

 Enhanced Roadside Assis-

tance

Provides drivers various on-road

assistance. (P.67)

●Automatic Collision Notification,

Emergency Assistance and Stolen

Vehicle Location will function in

the United States, including

Hawaii and Alaska, Puerto Rico

and in Canada, and Enhanced

Roadside Assistance will function

in the United States, Puerto Rico

and in Canada.

Subscription

After you have signed the

Telematics Subscription Service

Agreement and are enrolled,

you can begin receiving ser-

vices.

●Automatic Collision Notification,

Emergency Assistance, Stolen

Vehicle and Enhanced Road

Assistance will not function in the

United States Virgin Islands.

For vehicles first sold in the USVI,

no Safety Connect services will

function in and outside the United

States Virgin Islands.

A variety of subscription terms is

available for purchase. Contact

your Toyota dealer, call the fol-

lowing or push the “SOS” button

in your vehicle for further sub-

scription details.

 The United States

1-800-331-4331

 Canada

●Safety Connect services are not

subject to section 255 of the Tele-

communications Act and the

device is not TTY compatible.

■Languages

1-888-869-6828

 Puerto Rico

1-877-855-8377

The Safety Connect response cen-

ter will offer support in multiple lan-

guages. The Safety Connect system

will offer voice prompts in English,

Spanish, and French. Please indi-

cate your language of choice when

enrolling.

■Safety Connect Services Infor-

mation

●Phone calls using the vehicles

®

■When contacting the response

center

Bluetooth technology will not be

possible during Safety Connect.

You may be unable to contact the

response center if the network is

busy.

●Safety Connect is available begin-

ning Fall 2009 on select Toyota

models (in the contiguous United

States only). Contact with the

Safety Connect response center

is dependent upon the telematics

device being in operative condi-

tion, cellular connection availabil-

ity, and GPS satellite signal

67

1-3. Emergency assistance

Safety Connect LED light

Indicators

Safety Connect services

■ Automatic Collision Notifi-

cation

When the engine switch is

turned to ON, the red indicator

light comes on for 2 seconds

then turns off. Afterward, the

green indicator light comes on,

indicating that the service is

active.

In case of either airbag deploy-

ment or severe rear-end colli-

sion, the system is designed to

automatically call the response

center. The responding agent

receives the vehicle’s location

and attempts to speak with the

vehicle occupants to assess the

level of emergency. If the occu-

pants are unable to communi-

cate, the agent automatically

treats the call as an emergency,

contacts the nearest emer-

gency services provider to

1

The following indicator light pat-

terns indicate specific system

usage conditions:

■ Green

 After “IGNITION ON”, the

Green and Red LED are

repeatedly flashing

 Only the Green LED is illumi-

nated when the operation is

normally ready

describe the situation, and

requests that assistance be sent

to the location.

■ Red

■ Stolen Vehicle Location

 After “IGNITION ON”, the

Green and Red LED are

repeatedly flashing

If your vehicle is stolen, Safety

Connect can work with local

authorities to assist them in

locating and recovering the

vehicle. After filing a police

 Turns off when the system is

operating normally

report, call the Safety Connect

response center at 1-800-331-

4331 in the United States, 1-

877-855-8377 in Puerto Rico or

1-888-869-6828 in Canada, and

follow the prompts for Safety

Connect to initiate this service.

 Illuminates when the mobile

phone battery needs to be

replaced.

 Illuminates in diagnostic

mode to indicate a DTC

 Illuminates in diagnostic

mode to indicate a specific

vehicle history (RoB).

In addition to assisting law

enforcement with recovery of a

stolen vehicle, Safety-Connect-

equipped vehicle location data

may, under certain circum-

68

1-3. Emergency assistance

stances, be shared with third

parties to locate your vehicle.

Further information is available

at To

Safety information for

Safety Connect

Important! Read this informa-

tion about exposure to radio fre-

quency signals before using

Safety Connect;

■ Emergency Assistance But-

ton (“SOS”)

In the event of an emergency on

the road, push the “SOS” button

to reach the Safety Connect

response center. The answer-

ing agent will determine your

vehicle’s location, assess the

emergency, and dispatch the

necessary assistance required.

The Safety Connect system

installed in your vehicle is a low-

power radio transmitter and

receiver. It receives and also

sends out radio frequency (RF)

signals.

In August 1996, the Federal

Communications Commission

(FCC) adopted RF exposure

guidelines with safety levels for

mobile wireless phones. Those

guidelines are consistent with

the safety standards previously

set by the following U.S. and

international standards bodies.

If you accidentally press the “SOS”

button, tell the response-center

agent that you are not experiencing

an emergency.

■ Enhanced Roadside Assis-

tance

Enhanced Roadside Assistance

adds GPS data to the already

included warranty-based Toyota

roadside service.

 ANSI (American National

Standards Institute) C95.1

[1992]

Subscribers can press the

“SOS” button to reach a Safety

Connect response-center agent,

who can help with a wide range

of needs, such as: towing, flat

tire, fuel delivery, etc. For a

description of the Roadside

Assistance services and their

limitations, please see the

Safety Connect Terms and Con-

ditions, which are available at

To

 NCRP (National Council on

Radiation Protection and

Measurement) Report 86

[1986]

 ICNIRP (International Com-

mission on Non-Ionizing Radi-

ation Protection) [1996]

Those standards were based on

comprehensive and periodic

evaluations of the relevant sci-

entific literature. Over 120 scien-

tists, engineers, and physicians

from universities, and govern-

69

1-3. Emergency assistance

ment health agencies and

industries reviewed the avail-

able body of research to

develop the ANSI Standard

(C95.1).

The design of Safety Connect

complies with the FCC guide-

lines in addition to those stan-

dards.

1

■Free /Open Source Software

Information

This product contains Free/Open

Source Software (FOSS). The

License information and/or the

source code of such FOSS can be

found at the following

list?types=ALL&search=TL21BNU

For safety and security -> Emergency assistance for Your Toyota 4 Runner SUV Sixth Generation (2025-2026)

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