Multimedia System Manual -> What to do if (Troubleshooting) for Your Toyota 86 2 Door Second Generation (2022-2025)

95  
What to do if...  
8
.
8-1. What to do if...  
Troubleshooting..................96  
8
8-1. What to do if...  
96  
8-1.What to do if...  
Troubleshooting  
Troubleshooting issues common to this system  
Symptom  
Cause  
Action  
The touch screen  
becomes unresponsive  
during operation.  
Press and hold the “VOL-  
UME” knob for 10 seconds  
or longer to reset the sys-  
tem.  
The sound suddenly stops An error has occurred in  
working.  
the system.  
Only the background is  
displayed on the screen  
and no icons appear.  
Phone  
®
If there is a problem with the hands-free system or a Bluetooth phone, first  
check the table below.  
8-1. What to do if...  
97  
®
When using the hands-free system with a Bluetooth phone  
Page  
Mobile  
phone system  
Symptom  
Likely cause  
Solution  
This  
For a list of specific  
Bluetooth® phones  
which operation has  
been confirmed on  
this system.  
Please contact your  
local dealer to  
The connected  
Bluetooth® phone  
may not be a com-  
*
P.20  
patible Bluetooth®  
mobile phone.  
arrange a demon-  
stration in order to  
confirm whether or  
not the phone can  
be paired with the  
vehicle.  
The hands-free sys-  
tem or Bluetooth®  
phone does not  
work.  
The Bluetooth® ver-  
sion of the con-  
nected mobile  
phone may be older  
than the specified  
version.  
Use a mobile phone  
with Bluetooth® ver-  
sion 2.1 or higher.  
Recommended:  
*
P.20  
8
Ver. 4.2 or higher  
*: For details, refer to the owner’s manual that came with the mobile phone.  
8-1. What to do if...  
98  
When registering/connecting a mobile phone  
Page  
Mobile  
phone system  
Symptom  
Likely cause  
Solution  
This  
An incorrect  
Enter the correct  
passcode on the  
mobile phone.  
passcode was  
entered on the  
mobile phone.  
*
*
-
-
The registration  
operation has not  
been completed on the mobile phone  
Complete the regis-  
tration operation on  
the mobile phone  
side.  
(approve registra-  
tion on the phone).  
A mobile phone  
cannot be regis-  
tered.  
Delete the existing  
registration informa-  
tion from both this  
Old registration  
information remains system and the  
on either this sys-  
tem or the mobile  
phone.  
mobile phone, then  
register the mobile  
phone you wish to  
connect to this sys-  
tem.  
*
P.27  
Manually connect  
the mobile phone  
you wish to use to  
this system.  
Another Bluetooth®  
phone is already  
connected.  
-
P.26  
A Bluetooth® con-  
nection cannot be  
made.  
Enable the  
Bluetooth® function  
is not enabled on  
the mobile phone.  
Bluetooth® function  
on the mobile  
phone.  
*
-
*: For details, refer to the owner’s manual that came with the mobile phone.  
When making/receiving a call  
Page  
Mobile  
Symptom  
Likely cause  
Solution  
This  
phone system  
A call cannot be  
made/received.  
Your vehicle is in a Move into the ser-  
“No Service” area. vice area.  
-
-
8-1. What to do if...  
99  
When using the phonebook  
Page  
Symptom  
Likely cause  
Solution  
Mobile  
This  
phone system  
For a list of specific  
Bluetooth® phones  
which operation has  
been confirmed on  
this system.  
Please contact your  
local dealer to  
arrange a demon-  
stration in order to  
confirm whether or  
not the phone can  
be paired with the  
vehicle.  
The profile version  
of the connected  
mobile phone may  
not be compatible  
with transferring  
phonebook data.  
*
P.20  
Phonebook data  
cannot be trans-  
ferred automatically.  
Automatic contact  
Set automatic con-  
transfer function on tact transfer function  
this system is set to on this system to  
-
P.27  
off.  
on.  
8
*: For details, refer to the owner’s manual that came with the mobile phone.  
®
When using the Bluetooth message function  
Page  
Mobile  
phone system  
Symptom  
Likely cause  
Solution  
This  
Enable message  
transfer on the  
mobile phone  
(approve message  
transfer on the  
phone).  
Message transfer is  
not enabled on the  
mobile phone.  
Messages cannot  
be viewed.  
*
-
*: For details, refer to the owner’s manual that came with the mobile phone.  
8-1. What to do if...  
In other situations  
100  
Page  
Mobile  
phone system  
Symptom  
Likely cause  
Solution  
This  
The mobile phone is Bring the mobile  
not close enough to phone closer to this  
-
-
-
this system.  
system.  
Turn the mobile  
phone off, remove  
and reinstall the bat-  
tery pack, and then  
restart the mobile  
phone.  
*
Enable the mobile  
phone’s Bluetooth®  
connection.  
Even though all  
conceivable meas-  
ures have been  
taken, the symptom  
status does not  
change.  
*
*
-
-
The mobile phone is  
the most likely  
cause of the symp-  
tom.  
Stop the mobile  
phone’s security  
software and close  
all applications.  
Before using an  
application installed  
on the mobile  
phone, carefully  
check its source  
and how its opera-  
tion might affect this  
system.  
*
-
*: For details, refer to the owner’s manual that came with the mobile phone.  
Updating the system  
If a problem occurs when attempting to perform a system update, refer to  
the following table.  
8-1. What to do if...  
101  
Symptom  
Cause  
Solution  
Set the clock to the correct  
The set time of the clock time.  
and actual time differ  
greatly.  
Move the vehicle to an area  
where mobile phone recep-  
tion is good.  
“A software download  
error occurred. Please try  
again.” is displayed.  
An error occurred at the  
server. (Server cannot  
Wait for the server to return  
respond temporarily due to to normal.  
maintenance, etc.)  
Connect the system to the  
The connection between  
Wi-Fi® access point again  
and perform the update in  
an area with low electrical  
noise.  
the system and the Wi-Fi®  
access point is weak or  
has been lost.  
“No server response.  
Please try again.” is dis-  
played.  
Check that the Wi-Fi®  
access point can connect  
to the internet and perform  
Communication between  
the Wi-Fi® access point  
and server has been lost. the update in an area with  
low electrical noise.  
Connect the system to the  
The connection between  
“Connection failed. Una-  
ble to check for updates  
because no active internet  
connection has been  
8
Wi-Fi® access point again  
the system and the Wi-Fi®  
and perform the update in  
access point is weak or  
an area with low electrical  
has been lost.  
detected.” is displayed.  
noise.  
8-1. What to do if...  
102  

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Multimedia System Manual

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