Get When trouble arises -> Steps to take in an emergency Guide for Toyota Avanza SUV Third Generation (2022-2026)

394

7-2. Steps to take in an emergency

If your vehicle needs to be towed

If towing is necessary, we recommend having your vehicle

towed by your Toyota dealer or commercial towing service,

using a wheel-lift type truck or flatbed truck.

Use a safety chain system for all towing, and abide by all state/

provincial and local laws.

Situations when it is necessary to contact dealers before towing

The following may indicate a problem with your transmission. Contact

your Toyota dealer or commercial towing service before towing.

● A warning message for the hybrid system is shown on the multi-

information display and the vehicle does not move.

● The vehicle makes an abnormal sound.

Towing with a sling-type truck

Do not tow with a sling-type truck

to prevent body damage.

395

7-2. Steps to take in an emergency

Towing with a wheel-lift type truck

 From the front

 From the rear

Release the parking brake.

Use a towing dolly under the

front wheels.

Using a flatbed truck

If your vehicle is transported by a

flatbed truck, it should be tied

down at the locations shown in the

illustration.

7

If you use chains or cables to tie

down your vehicle, the angles

shaded in black must be 45°.

Do not overly tighten the tie

downs or the vehicle may be dam-

aged.

396

7-2. Steps to take in an emergency

WARNING

Observe the following precaution.

Failure to do so may result in death or serious injury.

■When towing the vehicle

Be sure to transport the vehicle with the

front wheels raised or with all four wheels

raised off the ground. If the vehicle is

towed with the front wheels contacting

the ground, the drivetrain and related

parts may be damaged or electricity gen-

erated by the operation of the motor may

cause a fire to occur depending on the

nature of the damage or malfunction.

■While towing

●When towing using cables or chains, avoid sudden starts, etc. which place

excessive stress on the towing eyelets, cables or chains. The towing eye-

lets, cables or chains may become damaged, broken debris may hit peo-

ple, and cause serious damage.

●Do not turn the power switch off.

There is a possibility that the steering wheel is locked and cannot be oper-

ated.

NOTICE

■To prevent damage to the vehicle when towing using a wheel-lift type

truck

●Do not tow the vehicle from the rear when the power switch is off. The

steering lock mechanism is not strong enough to hold the front wheels

straight.

●When raising the vehicle, ensure adequate ground clearance for towing at

the opposite end of the raised vehicle. Without adequate clearance, the

vehicle could be damaged while being towed.

■To prevent damage to the vehicle when towing with a sling-type truck

Do not tow with a sling-type truck, either from the front or rear.

397

7-2. Steps to take in an emergency

If you think something is wrong

If you notice any of the following symptoms, your vehicle proba-

bly needs adjustment or repair. Contact your Toyota dealer as

soon as possible.

Visible symptoms

● Fluid leaks under the vehicle.

(Water dripping from the air conditioning after use is normal.)

● Flat-looking tires or uneven tire wear

● Engine coolant temperature gauge needle continually points higher

than normal.

Audible symptoms

● Changes in exhaust sound

● Excessive tire squeal when cornering

● Strange noises related to the suspension system

● Pinging or other noises related to the hybrid system

Operational symptoms

● Engine missing, stumbling or running roughly

● Appreciable loss of power

7

● Vehicle pulls heavily to one side when braking

● Vehicle pulls heavily to one side when driving on a level road

● Loss of brake effectiveness, spongy feeling, pedal almost touches

the floor

398

7-2. Steps to take in an emergency

If a warning light turns on or a warning

buzzer sounds

Calmly perform the following actions if any of the warning lights

comes on or flashes. If a light comes on or flashes, but then

goes off, this does not necessarily indicate a malfunction in the

system. However, if this continues to occur, have the vehicle

inspected by your Toyota dealer.

Warning light and warning buzzer list

Warning light

Warning light/Details/Actions

Brake system warning light (warning buzzer)¹

• Low brake fluid

• Malfunction in the brake system

This light also comes on when the parking brake is not

released. If the light turns off after the parking brake is

fully released the system is operating normally.

→ Immediately stop the vehicle in a safe place and con-

tact your Toyota dealer. Continuing to drive the vehi-

cle may be dangerous.

Charging system warning light

Indicates a malfunction in the vehicle’s charging system

→ Immediately stop the vehicle in a safe place and con-

tact your Toyota dealer.

Low engine oil pressure warning light

Indicates that the engine oil pressure is too low.

→ Immediately stop the vehicle in a safe place and con-

tact your Toyota dealer.

Malfunction indicator lamp

Indicates a malfunction in:

• The hybrid system;

• The electronic engine control system;

• The electronic throttle control system; or

• The hybrid transmission control system

→ Have the vehicle inspected by your Toyota dealer

immediately.

399

7-2. Steps to take in an emergency

Warning light/Details/Actions

Warning light

SRS warning light

Indicates a malfunction in:

• The SRS airbag system;

• The front passenger occupant classification system; or

• The seat belt pretensioner system

→ Have the vehicle inspected by your Toyota dealer

immediately.

ABS warning light

Indicates a malfunction in:

• The ABS; or

• The brake assist system

→ Have the vehicle inspected by your Toyota dealer

immediately.

Electric power steering system warning light (warning

buzzer)

Indicates a malfunction in the EPS (Electric Power Steer-

ing) system

→ Have the vehicle inspected by your Toyota dealer

immediately.

Slip indicator

Indicates a malfunction in:

• The VSC (Vehicle Stability Control) system;

• The TRAC (Traction Control) system; or

• The hill-start assist control system

The light will flash when the ABS, the VSC, the TRAC or

the hill-start assist control system is operating.

→ Have the vehicle inspected by your Toyota dealer

immediately.

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400

7-2. Steps to take in an emergency

Warning light Warning light/Details/Actions

PCS warning light

• When the warning light flashes (and a buzzer sounds):

Indicates a malfunction in the PCS (Pre-Collision System)

→ Have the vehicle inspected by your Toyota dealer

immediately.

• When the warning light flashes (and a buzzer does not

sound):

Indicates that the PCS (Pre-Collision System) is temporar-

ily unavailable, possibly due to either of the following:

• An area around the radar sensor or camera sensor

being dirty or covered with condensation, ice, stickers,

etc.

→ Clear the dirt, condensation, ice, stickers, etc.

(Flashes)

()

(→P. 205, 206)

• Radar sensor or camera sensor operational conditions

(such as temperature etc.) being not met

→ Driving is possible in this case. The PCS (Pre-Colli-

sion System) will be enabled if the operational condi-

tions (such as temperature etc.) are met again.

• When the warning light is illuminated:

Either the VSC (Vehicle Stability Control) system or PCS

(Pre-Collision System) is disabled or both are disabled.

→ To enable the PCS, enable both the VSC system and

PCS. (→P. 213, 263)

LDA (Lane Departure Alert with steering control) indica-

tor

Indicates a malfunction in the LDA (Lane Departure Alert

with steering control) The light will flash when the LDA

system is operating.

(Amber)

()

→ P. 231

401

7-2. Steps to take in an emergency

Warning light/Details/Actions

Warning light

Brake system warning light

Indicates a malfunction in:

• The electronically controlled brake system; or

• The regenerative braking system

→ Have the vehicle inspected by your Toyota dealer

immediately.

Open door warning light (warning buzzer)²

Indicates that a door or the trunk is not fully closed

→ Check that all the doors and the trunk are closed.

Low fuel level warning light

Indicates remaining fuel is approximately 2.6 gal. (9.7 L,

2.1 Imp. gal.) or less

→ Refuel the vehicle.

Seat belt reminder light (warning buzzer)³

Warns the driver and/or front passenger to fasten their

seat belts

→ Fasten the seat belt.

If the front passenger’s seat is occupied, the front

passenger’s seat belt also needs to be fastened to

make the warning light (warning buzzer) off.

Master warning light

A buzzer sounds and the warning light comes on and

flashes to indicate that the master warning system has

detected a malfunction.

→ P. 407

7

Tire pressure warning light

When the light comes on:

Low tire inflation pressure such as

• Natural causes (→P. 403)

• Flat tire (→P. 408)

→ Adjust the tire inflation pressure to the specified

level.

The light will turn off after a few minutes. In case

the light does not turn off even if the tire inflation

pressure is adjusted, have the system checked by

your Toyota dealer.

When the light comes on after blinking for 1 minute:

Malfunction in the tire pressure warning system

→ Have the system checked by your Toyota dealer.

402

7-2. Steps to take in an emergency

¹: Brake system warning buzzer:

When there is a possible problem that could affect braking performance,

the warning light will come on and a warning buzzer will sound.

Parking brake engaged warning buzzer:

Parking brake engaged warning buzzer: The buzzer sounds to indicate

that the parking brake is still engaged (with the vehicle having reached a

speed of 3 mph [5 km/h]).

²: Open door warning buzzer:

A buzzer will sound if the vehicle reaches a speed of 3 mph (5 km/h) or

more with any door open.

³: Driver’s seat belt buzzer:

The driver’s seat belt buzzer sounds to alert the driver that his or her seat

belt is not fastened. Once the power switch is turned to ON mode, the

buzzer sounds for 6 seconds. If the vehicle reaches a speed of 12 mph (20

km/h), the buzzer sounds once. If the seat belt is still unfastened after 30

seconds, the buzzer will sound intermittently for 10 seconds. Then, if the

seat belt is still unfastened, the buzzer will sound in a different tone for 20

more seconds.

Front passenger’s seat belt buzzer:

The front passenger’s seat belt buzzer sounds to alert the front passenger

that his or her seat belt is not fastened. The buzzer sounds once if the

vehicle reaches a speed of 12 mph (20 km/h). If the seat belt is still unfas-

tened after 30 seconds, the buzzer will sound intermittently for 10 seconds.

Then, if the seat belt is still unfastened, the buzzer will sound in a different

tone for 20 more seconds.

■SRS warning light

This warning light system monitors the airbag sensor assembly, front impact

sensors, side impact sensors (front door), side impact sensors (front), side

impact sensors (rear), driver’s seat belt buckle switch, front passenger occu-

pant classification system (ECU and sensors), “AIR BAG ON” indicator light,

“AIR BAG OFF” indicator light, front passenger’s seat belt buckle switch, seat

belt pretensioners (front), airbags, interconnecting wiring and power sources.

(→P. 38)

■Front passenger detection sensor, seat belt reminder and warning

buzzer

If luggage is placed on the front passenger seat, the front passenger detec-

tion sensor may cause the warning light to flash and the warning buzzer to

sound even if a passenger is not sitting in the seat.

403

7-2. Steps to take in an emergency

■If the malfunction indicator lamp comes on while driving

First check the following:

●Is the fuel tank empty?

If it is, fill the fuel tank immediately.

●Is the fuel tank cap loose?

If it is, tighten it securely.

The light will go off after several driving trips.

If the light does not go off even after several trips, contact your Toyota dealer

as soon as possible.

■Electric power steering system warning light (warning buzzer)

When the 12-volt battery charge becomes insufficient of the voltage tempo-

rarily drops, the electric power steering system warning light may come on

and the warning buzzer may sound.

■When the tire pressure warning light comes on

Check the tire inflation pressure and adjust to the appropriate level. Push-

ing the tire pressure warning reset switch will not turn off the tire pressure

warning light.

■The tire pressure warning light may come on due to natural causes

The tire pressure warning light may come on due to natural causes such

as natural air leaks and tire inflation pressure changes caused by tem-

perature. In this case, adjusting the tire inflation pressure will turn off the

warning light (after a few minutes).

■When a tire is replaced with a spare tire

The compact spare tire is not equipped with a tire pressure warning valve

and transmitter. If a tire goes flat, the tire pressure warning light will not

turn off even though the flat tire has been replaced with the spare tire.

Replace the spare tire with the repaired tire and adjust the tire inflation

pressure. The tire pressure warning light will go off after a few minutes.

7

■Conditions that the tire pressure warning system may not function

properly

→P. 361

■If the tire pressure warning light frequently comes on after blinking

for 1 minute

If the tire pressure warning light frequently comes on after blinking for 1

minute when the power switch is turned to ON mode, have it checked by

your Toyota dealer.

■Warning buzzer

In some cases, the buzzer may not be heard because of noisy place or an

audio sound.

404

7-2. Steps to take in an emergency

WARNING

■If both the ABS and the brake system warning lights remain on

Stop your vehicle in a safe place immediately and contact your Toyota

dealer. The vehicle will become extremely unstable during braking, and the

ABS system may fail, which could cause an accident resulting in death or

serious injury.

■When the electric power steering system warning light comes on

The steering wheel may become extremely heavy.

When steering wheel operations are heavier than usual, grip the steering

wheel firmly and operate it using more force than usual.

■If the tire pressure warning light comes on

Be sure to observe the following precautions. Failure to do so could

cause a loss of vehicle control and result in death or serious injury.

●Stop your vehicle in a safe place as soon as possible. Adjust the tire

inflation pressure immediately.

●If the tire pressure warning light comes on even after tire inflation pres-

sure adjustment, it is probable that you have a flat tire. Check the tires.

If a tire is flat, change it with the spare tire and have the flat tire

repaired by the nearest Toyota dealer.

●Avoid abrupt maneuvering and braking. If the vehicle tires deteriorate,

you could lose control of the steering wheel or the brakes.

■If a blowout or sudden air leakage should occur

The tire pressure warning system may not activate immediately.

405

7-2. Steps to take in an emergency

WARNING

■Maintenance of the tires

Each tire, including the spare (if provided), should be checked monthly

when cold and inflated to the inflation pressure recommended by the

vehicle manufacturer on the vehicle placard or tire inflation pressure

label (tire and load information label). (If your vehicle has tires of a dif-

ferent size than the size indicated on the vehicle placard or tire inflation

pressure label [tire and load information label], you should determine

the proper tire inflation pressure for those tires.)

As an added safety feature, your vehicle has been equipped with a tire

pressure monitoring system (TPMS-tire pressure warning system) that

illuminates a low tire pressure telltale (tire pressure warning light) when

one or more of your tires is significantly under-inflated. Accordingly,

when the low tire pressure telltale (tire pressure warning light) illumi-

nates, you should stop and check your tires as soon as possible, and

inflate them to the proper pressure. Driving on a significantly under-

inflated tire causes the tire to overheat and can lead to tire failure.

Under-inflation also reduces fuel efficiency and tire tread life, and may

affect the vehicle’s handling and stopping ability.

Please note that the TPMS (tire pressure warning system) is not a sub-

stitute for proper tire maintenance, and it is the driver’s responsibility to

maintain correct tire pressure, even if under-inflation has not reached

the level to trigger illumination of the TPMS low tire pressure telltale (tire

pressure warning light).

Your vehicle has also been equipped with a TPMS (tire pressure warn-

ing system) malfunction indicator to indicate when the system is not

operating properly. The TPMS (tire pressure warning system) malfunc-

tion indicator is combined with the low tire pressure telltale (tire pressure

warning light). When the system detects a malfunction, the telltale will

flash for approximately one minute and then remain continuously illumi-

nated. This sequence will continue upon subsequent vehicle start-ups

as long as the malfunction exists. When the malfunction indicator is illu-

minated, the system may not be able to detect or signal low tire pres-

sure as intended.

7

406

7-2. Steps to take in an emergency

WARNING

TPMS (tire pressure warning system) malfunctions may occur for a vari-

ety of reasons, including the installation of replacement or alternate tires

or wheels on the vehicle that prevent the TPMS (tire pressure warning

system) from functioning properly. Always check the TPMS (tire pres-

sure warning system) malfunction telltale after replacing one or more

tires or wheels on your vehicle to ensure that the replacement or alter-

nate tires and wheels allow the TPMS (tire pressure warning system) to

continue to function properly.

NOTICE

■To ensure the tire pressure warning system operates properly

Do not install tires with different specifications or makers, as the tire

pressure warning system may not operate properly.

407

7-2. Steps to take in an emergency

If a warning message is displayed

The multi-information display shows warnings of system mal-

functions, incorrectly performed operations, messages that indi-

cate a need for maintenance and reminder messages. When a

message is shown, perform the correction procedure appropri-

ate to the message.

Master warning light

1

The master warning light also

comes on or flashes in order to

indicate that a message is cur-

rently being displayed on the multi-

information display.

Multi-information display

2

If any of the warning messages is shown again after its correction pro-

cedure has been performed, contact your Toyota dealer.

■Warning buzzer

In some cases, the buzzer may not be heard because of noisy place or an

audio sound.

■If “Hybrid System Overheat/Stop the Vehicle in a Safe Place” is shown

7

Coping method:→P. 429

This message may be displayed when driving under severe operating condi-

tions. (For example, when driving up a long steep hill.)

■If “Maintenance Required for Hybrid Battery Cooling Parts at Your

Dealer” is shown.

The filter may be clogged, the air intake vent may be blocked or there may be

a gap in the duct. Have maintenance performed on the hybrid battery (trac-

tion battery) cooling component at your Toyota dealer.

408

7-2. Steps to take in an emergency

If you have a flat tire

Your vehicle is equipped with a spare tire. The flat tire can be

replaced with the spare tire.

For details about tires: →P. 356

WARNING

■If you have a flat tire

Do not continue driving with a flat tire.

Driving even a short distance with a flat tire can damage the tire and the

wheel beyond repair, which could result in an accident.

Before jacking up the vehicle

● Stop the vehicle in a safe place on a hard, flat surface.

● Set the parking brake.

● Shift the shift lever to P.

● Stop the hybrid system.

● Turn on the emergency flashers. (→P. 392)

409

7-2. Steps to take in an emergency

Location of the spare tire, jack and tools

Luggage floor cover

Jack

Spare tire

1

2

3

4

5

6

Tool tray

Jack handle

Wheel nut wrench

7

410

7-2. Steps to take in an emergency

WARNING

■Using the tire jack

Observe the following precautions.

Improper use of the tire jack may cause the vehicle to suddenly fall off

the jack, leading to death or serious injury.

●Do not use the tire jack for any purpose other than replacing tires or

installing and removing tire chains.

●Only use the tire jack that comes with this vehicle for replacing a flat

tire.

Do not use it on other vehicles, and do not use other tire jacks for

replacing tires on this vehicle.

●Put the jack properly in its jack point.

●Do not put any part of your body under the vehicle while it is supported

by the jack.

●Do not start the hybrid system or drive the vehicle while the vehicle is

supported by the jack.

●Do not raise the vehicle while someone is inside.

●When raising the vehicle, do not put an object on or under the jack.

●Do not raise the vehicle to a height greater than that required to

replace the tire.

●Use a jack stand if it is necessary to get under the vehicle.

●When lowering the vehicle, make sure that there is no-one near the

vehicle. If there are people nearby, warn them vocally before lowering.

411

7-2. Steps to take in an emergency

Taking out the jack and jack handle

1

Remove the luggage floor

cover.

2

Remove the jack.

7

412

7-2. Steps to take in an emergency

Taking out the spare tire

1

Remove the luggage floor cover. (→P. 411)

2

Remove the tool tray.

3

Loosen the center fastener that

secures the spare tire.

WARNING

■When storing the spare tire

Be careful not to catch fingers or other body parts between the spare

tire and the body of the vehicle.

413

7-2. Steps to take in an emergency

Replacing a flat tire

1

Chock the tires.

Flat tire

Wheel chock positions

Behind the rear right-hand side tire

Behind the rear left-hand side tire

Left-hand side

Front

Rear

Right-hand side

Left-hand side

Right-hand side

In front of the front right-hand side tire

In front of the front left-hand side tire

2

Slightly loosen the wheel nuts

(one turn).

7

3

Turn the tire jack portion “A” by

hand until the notch of the jack

is in contact with the jack point.

The jack point guides are located

under the rocker panel. They

indicate the jack point positions.

A

CTY72AX057

414

7-2. Steps to take in an emergency

4

Raise the vehicle until the tire is

slightly raised off the ground.

5

Remove all the wheel nuts and

the tire.

When resting the tire on the

ground, place the tire so that the

wheel design faces up to avoid

scratching the wheel surface.

415

7-2. Steps to take in an emergency

WARNING

■Replacing a flat tire

●Do not touch the disc wheels or the area around the brakes immedi-

ately after the vehicle has been driven.

After the vehicle has been driven the disc wheels and the area around

the brakes will be extremely hot. Touching these areas with hands, feet

or other body parts while changing a tire, etc. may result in burns.

●Failure to follow these precautions could cause the wheel nuts to

loosen and the tire to fall off, resulting in death or serious injury.

• Have the wheel nuts tightened with a torque wrench to 76 ft•lbf (103

N•m, 10.5 kgf•m) as soon as possible after changing wheels.

• When installing a tire, only use wheel nuts that have been specifi-

cally designed for that wheel.

• If there are any cracks or deformations in the bolt screws, nut

threads or bolt holes of the wheel, have the vehicle inspected by

your Toyota dealer.

• When installing the wheel nuts, be sure to install them with the tapered

ends facing inward. (→P. 369)

7

416

7-2. Steps to take in an emergency

Installing the spare tire

1

2

3

4

5

Remove any dirt or foreign mat-

ter from the wheel contact sur-

face.

If foreign matter is on the wheel

contact surface, the wheel nuts

may loosen while the vehicle is in

motion, causing the tire to come

off.

Install the spare tire and loosely

tighten each wheel nut by hand

by approximately the same

amount.

Tapered portion

Tighten the wheel nuts until the

tapered portion comes into loose

contact with the disc wheel seat.

Disc wheel

seat

Lower the vehicle.

Firmly tighten each wheel nut

two or three times in the order

shown in the illustration.

Tightening torque:

76 ft•lbf (103 N•m, 10.5 kgf•m)

Stow the flat tire, tire jack and all tools.

417

7-2. Steps to take in an emergency

■The compact spare tire

●The compact spare tire is identified by the label “TEMPORARY USE

ONLY” on the tire sidewall.

Use the compact spare tire temporarily, and only in an emergency.

●Make sure to check the tire inflation pressure of the compact spare tire.

(→P. 443)

■After completing the tire change

The tire pressure warning system must be reset. (→P. 358)

■When using the compact spare tire

As the compact spare tire is not equipped with a tire pressure warning

valve and transmitter, low inflation pressure of the spare tire will not be

indicated by the tire pressure warning system. Also, if you replace the

compact spare tire after the tire pressure warning light comes on, the light

remains on.

■When the compact spare tire is equipped

The vehicle becomes lower when driving with the compact spare tire

compared to when driving with standard tires.

■If you have a flat front tire on a road covered with snow or ice

Install the compact spare tire on one of the rear wheels of the vehicle.

Perform the following steps and fit tire chains to the front tires:

1

Replace a rear tire with the compact spare tire.

2

Replace the flat front tire with the tire removed from the rear of the vehi-

cle.

7

3

Fit tire chains to the front tires.

418

7-2. Steps to take in an emergency

WARNING

■When using the compact spare tire

●Remember that the compact spare tire provided is specifically

designed for use with your vehicle. Do not use your compact spare tire

on another vehicle.

●Do not use more than one compact spare tires simultaneously.

●Replace the compact spare tire with a standard tire as soon as possi-

ble.

●Avoid sudden acceleration, abrupt steering, sudden braking and shift-

ing operations that cause sudden engine braking.

■When the compact spare tire is attached

The vehicle speed may not be correctly detected, and the following sys-

tems may not operate correctly:

• ABS & Brake assist

• VSC

• TRAC

• Cruise control ()

• Dynamic radar cruise control

()

• PCS ()

• EPS

• LDA (Lane Departure Alert with

steering control) ()

• Automatic High Beam

()

• Tire pressure warning system

• Rear view monitor system

• Navigation system ()

419

7-2. Steps to take in an emergency

WARNING

■Speed limit when using the compact spare tire

Do not drive at speeds in excess of 50 mph (80 km/h) when a compact

spare tire is installed on the vehicle.

The compact spare tire is not designed for driving at high speeds. Fail-

ure to observe this precaution may lead to an accident causing death or

serious injury.

■After using the tools and jack

Before driving, make sure all the tools and jack are securely in place in

their storage location to reduce the possibility of personal injury during a

collision or sudden braking.

NOTICE

■Be careful when driving over bumps with the compact spare tire

installed on the vehicle.

The vehicle becomes lower when driving with the compact spare tire

compared to when driving with standard tires. Be careful when driving

over uneven road surfaces.

■Driving with tire chains and the compact spare tire

Do not fit tire chains to the compact spare tire.

Tire chains may damage the vehicle body and adversely affect driving

performance.

7

■When replacing the tires

When removing or fitting the wheels, tires or the tire pressure warning

valve and transmitter, contact your Toyota dealer as the tire pressure

warning valve and transmitter may be damaged if not handled correctly.

■To avoid damage to the tire pressure warning valves and transmit-

ters

When a tire is repaired with liquid sealants, the tire pressure warning

valve and transmitter may not operate properly. If a liquid sealant is

used, contact your Toyota dealer or other qualified service shop as soon

as possible. Make sure to replace the tire pressure warning valve and

transmitter when replacing the tire. (→P. 357)

420

7-2. Steps to take in an emergency

If the hybrid system will not start

Reasons for the hybrid system not starting vary depending on

the situation. Check the following and perform the appropriate

procedure:

The hybrid system will not start even though the correct starting

procedure is being followed. (→P. 172)

One of the following may be the cause of the problem:

● The electronic key may not be functioning properly. (→P. 423)

● There may not be sufficient fuel in the vehicle’s tank.

Refuel the vehicle.

● There may be a malfunction in the immobilizer system. (→P. 79)

● There may be a malfunction in the steering lock system.

● The hybrid system may be malfunctioning due to an electrical prob-

lem such as electronic key battery depletion or a blown fuse. How-

ever, depending on the type of malfunction, an interim measure is

available to start the hybrid system. (→P. 421)

The interior lights and headlights are dim, or the horn does not

sound or sounds at a low volume.

One of the following may be the cause of the problem:

● The 12-volt battery may be discharged. (→P. 424)

● The 12-volt battery terminal connections may be loose or corroded.

(→P. 352)

421

7-2. Steps to take in an emergency

The interior lights and headlights do not turn on, or the horn

does not sound.

One of the following may be the cause of the problem:

● The 12-volt battery may be discharged. (→P. 424)

● One or both of the 12-volt battery terminals may be disconnected.

(→P. 352)

Contact your Toyota dealer if the problem cannot be repaired, or if repair

procedures are unknown.

Emergency start function

When the hybrid system does not start, the following steps can be

used as an interim measure to start the hybrid system if the power

switch is functioning normally:

Do not use this starting procedure except in case of emergency.

1

Set the parking brake.

2

Shift the shift lever to P.

3

Turn the power switch to ACCESSORY mode.

4

Press and hold the power switch for about 15 seconds while

depressing the brake pedal firmly.

Even if the hybrid system can be started using the above steps, the

system may be malfunctioning. Have the vehicle inspected by your

Toyota dealer.

7

422

7-2. Steps to take in an emergency

If the electronic key does not operate

properly

If communication between the electronic key and vehicle is

interrupted (→P. 126) or the electronic key cannot be used

because the battery is depleted, the smart key system and wire-

less remote control cannot be used. In such cases, the doors

and trunk can be opened and the hybrid system can be started

by following the procedure below.

Locking and unlocking the doors and unlocking the trunk

■ Doors

Use the mechanical key (→P.

106) in order to perform the fol-

lowing operations:

Locks all the doors

1

Unlocks the door

2

Turning the key rearward

unlocks the driver’s door. Turn-

ing the key once again within 5

seconds unlocks the other

doors.

■ Trunk

→P. 119

423

7-2. Steps to take in an emergency

Starting the hybrid system

1

Ensure that the shift lever is in P and depress the brake pedal.

2

Touch the Toyota emblem side

of the electronic key to the

power switch.

The power switch will turn to ON

mode.

When the smart key system is

deactivated in customization set-

ting, the power switch will turn to

ACCESSORY mode.

3

4

Firmly depress the brake pedal.

A message indicating how to start the hybrid system will be displayed on

the multi-information display.

Press the power switch.

In the event that the hybrid system still cannot be started, contact your

Toyota dealer.

■Stopping the hybrid system

Shift the shift lever to P and press the power switch as you normally do when

stopping the hybrid system.

■Replacing the key battery

As the above procedure is a temporary measure, it is recommended that the

electronic key battery be replaced immediately when the battery is depleted.

(→P. 373)

7

■Changing power switch modes

3

Release the brake pedal and press the power switch in step

above.

The hybrid system does not start and modes will be changed each time the

switch is pressed.(→P. 173)

■When the electronic key does not work properly

●Make sure that the smart key system has not been deactivated in the cus-

tomization setting. If it is off, turn the function on.

(Customizable features →P. 461)

●Check if battery-saving mode is set. If it is set, cancel the function.

(→P. 125)

424

7-2. Steps to take in an emergency

If the 12-volt battery is discharged

The following procedures may be used to start the hybrid sys-

tem if the 12-volt battery is discharged.

You can also call your Toyota dealer or a qualified repair shop.

If you have a set of jumper (or booster) cables and a second vehicle

with a 12-volt battery, you can jump start your vehicle by following the

steps below.

1

Confirm that the electronic key

is being carried.

When connecting the jumper (or

booster) cables, depending on the

situation, the alarm may activate

and doors locked. (→P. 82)

2

Open the trunk lid and remove

the 12-volt battery cover.

In the event that the trunk opener

cannot be used, use the loop of

wire to unlock the trunk. (→P. 119)

425

7-2. Steps to take in an emergency

3

Connect the jumper cables according to the following procedure:

Connect a positive jumper cable clamp to the positive (+) battery

terminal on your vehicle.

1

2

3

4

Connect the clamp on the other end of the positive cable to the

positive (+) battery terminal on the second vehicle.

Connect a negative cable clamp to the negative (-) battery termi-

nal on the second vehicle.

Connect the clamp at the other end of the negative cable to a

solid, stationary, unpainted metallic point away from the 12-volt

battery and any moving parts, as shown in the illustration.

7

426

7-2. Steps to take in an emergency

4

Start the engine of the second vehicle. Increase the engine speed

slightly and maintain at that level for approximately 5 minutes to

recharge the 12-volt battery of your vehicle.

5

6

Open and close any of the doors of your vehicle with the power

switch off.

Maintain the engine speed of the second vehicle and start the

hybrid system of your vehicle by turning the power switch to ON

mode.

7

8

Make sure the “READY” indicator comes on. If the indicator does

not come on, contact your Toyota dealer.

Once the hybrid system has started, remove the jumper cables in

the exact reverse order from which they were connected.

Once the hybrid system starts, have the vehicle inspected at your

Toyota dealer as soon as possible.

■Starting the hybrid system when the 12-volt battery is discharged

The hybrid system cannot be started by push-starting.

■To prevent 12-volt battery discharge

●Turn off the headlights and the audio system while the hybrid system is off.

●Turn off any unnecessary electrical components when the vehicle is running

at a low speed for an extended period, such as in heavy traffic.

■Charging the 12-volt battery

The electricity stored in the 12-volt battery will discharge gradually even when

the vehicle is not in use, due to natural discharge and the draining effects of

certain electrical appliances. If the vehicle is left for a long time, the 12-volt

battery may discharge, and the hybrid system may be unable to start. (The

12-volt battery recharges automatically while the hybrid system is operating.)

427

7-2. Steps to take in an emergency

■When recharging or replacing the 12-volt battery

●In some cases, it may not be possible to unlock the doors using the smart

key system when the 12-volt battery is discharged. Use the wireless remote

control or the mechanical key to lock or unlock the doors.

●The hybrid system may not start on the first attempt after the 12-volt battery

has recharged but will start normally after the second attempt. This is not a

malfunction.

●The power switch mode is memorized by the vehicle. When the 12-volt bat-

tery is reconnected, the system will return to the mode it was in before the

12-volt battery was discharged. Before disconnecting the 12-volt battery,

turn the power switch off.

If you are unsure what mode the power switch was in before the 12-volt bat-

tery discharged, be especially careful when reconnecting the 12-volt battery.

WARNING

■Avoiding 12-volt battery fires or explosions

Observe the following precautions to prevent accidentally igniting the flam-

mable gas that may be emitted from the 12-volt battery:

●Make sure each jumper cable is connected to the correct terminal and that

it is not unintentionally in contact with any other than the intended terminal.

●Do not allow the other end of the jumper cable connected to the “+” termi-

nal to come into contact with any other parts or metal surfaces in the area,

such as brackets or unpainted metal.

●Do not allow the + and - clamps of the jumper cables to come into contact

with each other.

●Do not smoke, use matches, cigarette lighters or allow open flame near

the 12-volt battery.

7

428

7-2. Steps to take in an emergency

WARNING

■12-volt battery precautions

The 12-volt battery contains poisonous and corrosive acidic electrolyte,

while related parts contain lead and lead compounds. Observe the following

precautions when handling the 12-volt battery:

●When working with the 12-volt battery, always wear safety glasses and

take care not to allow any 12-volt battery fluids (acid) to come into contact

with skin, clothing or the vehicle body.

●Do not lean over the 12-volt battery.

●In the event that 12-volt battery fluid comes into contact with the skin or

eyes, immediately wash the affected area with water and seek medical

attention.

Place a wet sponge or cloth over the affected area until medical attention

can be received.

●Always wash your hands after handling the 12-volt battery support, termi-

nals, and other battery-related parts.

●Do not allow children near the 12-volt battery.

■After recharging the 12-volt battery

Have the 12-volt battery inspected at your Toyota dealer as soon as possi-

ble.

If the 12-volt battery is deteriorating, continued use may cause the 12-volt

battery to emit a malodorous gas, which may be detrimental to the health of

passengers.

■When replacing the 12-volt battery

→P. 355

429

7-2. Steps to take in an emergency

If your vehicle overheats

The following may indicate that your vehicle is overheating:

● The engine coolant temperature gauge enters the red zone or a

loss of power is experienced. (For example, the vehicle speed does

not increase.)

● “Hybrid System Overheat/Stop the Vehicle in a Safe Place” is

shown on the multi-information display.

● Steam comes out from under the hood.

Correction procedures

■ If the needle of the engine coolant temperature gauge enters

the red zone

1

Stop the vehicle in a safe place and turn off the air conditioning

system, and then stop the hybrid system.

2

If you see steam:

Carefully lift the hood after the steam subsides.

If you do not see steam:

Carefully lift the hood.

3

After the hybrid system has

cooled down sufficiently,

inspect the hoses and radia-

tor core (radiator) for any

leaks.

7

Radiator

1

Cooling fan

2

If a large amount of coolant

leaks, immediately contact

your Toyota dealer.

430

7-2. Steps to take in an emergency

4

The coolant level is satisfac-

tory if it is between the “F”

and “L” lines on the reservoir.

Reservoir

1

“F” line

2

“L” line

3

Radiator cap

4

5

Add coolant if necessary.

Water can be used in an emer-

gency if coolant is unavailable.

6

Start the hybrid system and turn the air conditioning system on to

check that the radiator cooling fan operates and to check for

coolant leaks from the radiator or hoses.

The fan operates when the air conditioning system is turned on immedi-

ately after a cold start. Confirm that the fan is operating by checking the

fan sound and air flow. If it is difficult to check these, turn the air condi-

tioning system on and off repeatedly.

(The fan may not operate in freezing temperatures.)

7

If the fan is not operating:

Stop the hybrid system immediately and contact your Toyota

dealer.

If the fan is operating:

Have the vehicle inspected at the nearest Toyota dealer.

431

7-2. Steps to take in an emergency

■ If “Hybrid System Overheat/Stop the Vehicle in a Safe Place” is

shown on the multi-information display

1

Stop the vehicle in a safe place.

2

Stop the hybrid system and carefully lift the hood.

3

After the hybrid system has

cooled down, inspect the

hoses and radiator core

(radiator) for any leaks.

Radiator

1

Cooling fan

2

If a large amount of coolant

leaks, immediately contact

your Toyota dealer

4

The coolant level is satisfac-

tory if it is between the

“FULL” and “LOW” lines on

the reservoir.

Reservoir

1

“FULL” line

2

“LOW” line

3

5

Add coolant if necessary.

7

Water can be used in an emer-

gency if coolant is unavailable.

6

Start the hybrid system and check for the multi-information dis-

play.

If the message does not disappear:

Stop the hybrid system and contact your Toyota dealer.

If the message is not displayed:

Have the vehicle inspected at the nearest Toyota dealer.

432

7-2. Steps to take in an emergency

WARNING

■When inspecting under the hood of your vehicle

Observe the following precautions.

Failure to do so may result in serious injury such as burns.

●If steam is seen coming from under the hood, do not open the hood until

the steam has subsided. The engine compartment may be very hot.

●After the hybrid system has been turned off, check that the indicator on the

“POWER” switch and the “READY” indicator are off.

When the hybrid system is operating, the gasoline engine may automati-

cally start, or the cooling fan may suddenly operate even if the gasoline

engine stops. Do not touch or approach rotating parts such as the fan,

which may lead to fingers or clothing (especially a tie, a scarf or a muffler)

getting caught, resulting in serious injury.

●Do not loosen the radiator cap or the

coolant reservoir caps while the hybrid

system and radiator are hot.

Serious injury, such as burns, may

result from hot coolant and steam

released under pressure.

NOTICE

■When adding engine/power control unit coolant

Add coolant slowly after the hybrid system has cooled down sufficiently.

Adding cool coolant to a hot hybrid system too quickly can cause damage to

the hybrid system.

■To prevent damage to the cooling system

Observe the following precautions:

●Avoid contaminating the coolant with foreign matter (such as sand or dust etc.).

●Do not use any coolant additives.

433

7-2. Steps to take in an emergency

If the vehicle becomes stuck

Carry out the following procedures if the tires spin or the vehicle

becomes stuck in mud, dirt or snow:

1

Stop the hybrid system. Set the parking brake and shift the shift

lever to P.

2

Remove the mud, snow or sand from around the front wheels.

3

Place wood, stones or some other material under the front wheels

to help provide traction.

4

Restart the hybrid system.

5

Shift the shift lever to D or R and release the parking brake. Then,

while exercising caution, depress the accelerator pedal.

■When it is difficult to free the vehicle

Press

to turn off TRAC.

7

WARNING

■When attempting to free a stuck vehicle

If you choose to push the vehicle back and forth to free it, make sure the

surrounding area is clear to avoid striking other vehicles, objects or people.

The vehicle may also lunge forward or lunge back suddenly as it becomes

free. Use extreme caution.

■When shifting the shift lever

Be careful not to shift the shift lever with the accelerator pedal depressed.

This may lead to unexpected rapid acceleration of the vehicle that may

cause an accident resulting in death or serious injury.

434

7-2. Steps to take in an emergency

NOTICE

■To avoid damaging the transmission and other components

●Avoid spinning the front wheels and depressing the accelerator pedal

more than necessary.

●If the vehicle remains stuck even after these procedures are performed,

the vehicle may require towing to be freed.

When trouble arises -> Steps to take in an emergency for Your Toyota Avanza SUV Third Generation (2022-2026)

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