Get In Case of Emergency Guide for Toyota Avensis 4 Door Second Generation (2004-2009)

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Chapter 4

IN CASE OF EMERGENCY

• When the vehicle cannot be

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. 320

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started. • When the engine stops

while driving. • When you cannot rev up

the engine. . • When the vehicle^{. .}. . . . . . . . . . .

overheats. . • When the tire is damaged. . . . . .

• When the vehicle gets ^{. .}

stuck. • When the vehicle must be

towed. • When the selector lever cannot be moved

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automatic transmissions. • When you

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.

. . . . . . . .

lose your keys.

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When the vehicle cannot be started -

(a) Simple checks

(petrol engine)

Before performing these operations, make sure that you

have followed the correct procedure according to the

paragraph "How to start the engine" on page 304 in

Chapter 3 and that you have enough fuel. If your vehicle

is equipped with an engine immobilizer system, also try

the other keys to see if they can be used to start the

engine. If they work, your key may be defective. Have

the key checked by any authorized Toyota dealer or

workshop, or by another properly qualified and equipped

professional.

When the engine turns at normal speed but still

cannot be started -

1. Turn the ignition key to the "ACC" or "LOCK" position

and try to start the engine

again.

2. If the engine cannot be started, it may be oversaturated

with fuel due to repeated starts. For further

instructions - see "(b) Starting a supercharged engine

(gasoline engine)" on page 322.

If none of the keys work, there may be a malfunction in

the engine immobilizer system. Contact any authorized

Toyota dealer or service center, or another properly

qualified and equipped professional. (See "Keys" (with

engine immobilizer system) on page 15 in Chapter 1-2.)

3. If the engine still cannot be started, it needs adjustment

or repair. Contact any authorized Toyota dealer or

service center, or another properly qualified and

equipped professional.

When the engine does not turn or turns too slowly -

1. Check that the battery terminals are tight and clean.

2. If the battery terminals are in order, turn on the interior

lighting.

3. If the light does not come on when starting, is dim, or

goes out when starting, the battery is discharged.

You can try starting with jumper cables. See "(d)

Starting with jumper cables" on page 323.

If the lights are fine but the engine still won't start, it

needs adjustment or repair. Contact any authorized

Toyota dealer or service center, or another properly

qualified and equipped professional.

NOTICE

Do not push or stretch start the vehicle. This could

cause damage to the vehicle or an accident when

the engine starts. Also, the three-way catalytic

converter could overheat and there is a risk of fire.

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(a) Simple checks

(diesel engine)

When the fuel tank is empty...

NOTICE

Instructions for starting the engine - see "(c)

Do not start the vehicle by pushing or stretching.

This could cause damage to the vehicle or an

accident when the engine starts. Also the DPR

(Diesel Particulate active Reduction System)

catalytic converter, DPNR (Diesel Particulate–NOx

Reduction System) catalytic converter and the

catalytic converter could overheat and there is a

risk of fire.

When you run out of fuel and the engine dies" on page

322.

When you have enough fuel...

Before performing these operations, make sure you

follow the correct procedure according to the paragraph

"How to start the engine" on page 304 in Chapter 3. If

your vehicle is equipped with an engine immobilizer

system, also try the other keys to see if they can start

the engine. If they work, your key may be faulty. Have

the key checked by any authorized Toyota dealer or

service center, or by another properly qualified and

equipped professional.

When the engine turns at normal speed but still

cannot be started -

The engine needs to be adjusted or repaired. Contact

any authorized Toyota dealer or service center, or

another properly qualified and equipped professional.

If none of the keys work, there may be a malfunction in

the engine immobilizer system. Contact any authorized

Toyota dealer or service center, or another properly

qualified and equipped professional. (See "Keys" (with

engine immobilizer system) on page 15 in Chapter 1-2.)

When the engine does not turn or turns too slowly -

1. Check that the battery terminals are tight and clean.

2. If the battery terminals are in order, turn on the interior

lighting.

3. If the light does not come on when starting, is dim, or

goes out when starting, the battery is discharged.

You can try starting with jumper cables. See "(d)

Starting with jumper cables" on page 323.

If the lights are fine but the engine still won't start, it

needs adjustment or repair. Contact any authorized

Toyota dealer or service center, or another properly

qualified and equipped professional.

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(b) Starting a supercharged

engine (gasoline engine)

(c) When you run out of fuel

and the engine goes out (diesel engine)

When the engine cannot be started, it may be

oversaturated due to repeated starts.

If this happens, turn the key to the "START" position with

the accelerator pedal fully depressed. Hold the key and

gas pedal in this position for 15 seconds and release

them. Then try to start the engine without depressing the

gas pedal.

If the engine does not start after 15 seconds of starting,

release the key, wait a few minutes and try to start the

engine again.

If the engine still cannot be started, it needs adjustment

or repair. Contact any authorized Toyota dealer or service

center, or another properly qualified and equipped

professional.

Restart the engine as follows:

1. Fill the vehicle with fuel.

2. Pump fuel with the hand pump until you feel more

resistance to bleed the fuel system

NOTICE

Do not rev the engine continuously for more than

30 seconds. This could cause the starter motor and

wiring systems to overheat.

3. Start the engine when it starts.

If the engine does not start within 30 seconds of

cranking, wait 10 seconds and try step 2 and step 3

again.

If the engine still does not start, contact any

authorized Toyota dealer or service center, or

another properly qualified and equipped specialist.

4. After starting the engine, lightly depress the gas pedal

until the engine runs smoothly.

NOTICE

u Do not rev the engine before adding fuel and

pumping the fuel with the hand pump. This can

damage the engine and fuel system.

u Do not rev the engine continuously for more than

30 seconds. This can cause the starter motor

and wiring systems to overheat.

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(d) Starting with

starter cables

START-UP PROCEDURE USING

STARTER CABLES

Before starting with jump leads, remove the battery

cover. (See "– Engine Compartment Cover Removal"

on page 361 in Chapter 7–1.)

1. If the auxiliary battery is located in another

vehicle, make sure that the vehicles are not

touching each other. Turn off all unnecessary

lights and accessories.

The following instructions must be strictly followed

to avoid serious personal injury and vehicle damage

that could result from battery explosion, acid burns,

electrical burns, or damage to electronic

components.

Use a battery of the same or higher quality as an

auxiliary battery. With any other battery, jumper

cables can be difficult to jump start.

If jump-starting is difficult, charge the battery for a

few minutes.

If you are not sure that you will be able to follow

this procedure, we strongly recommend that you

seek the help of a specialist or a towing service.

2. If necessary, unscrew all vent plugs from the auxiliary

and dead battery. Place the cloth over the open

holes of both batteries. (This helps reduce the risk of

WARNING

explosion, personal injury and burns.)

• Accumulators contain sulfuric acid,

which is poisonous and causes

corrosion. When performing this

3. If the engine is not running in a vehicle with an

auxiliary battery, start it and let it run for a few

minutes. When starting with jump leads, keep the

engine at approximately 2000 rpm with the gas pedal

slightly depressed.

starting procedure, wear goggles to

protect your eyes and avoid splashing

the acid on your skin, clothing, or vehicle.

• If acid accidentally splashes you or

gets into your eyes, take off the

contaminated clothing and start

washing the affected area with water

immediately. Then seek medical attention immediately.

If possible, wash the affected areas with a wet

sponge or cloth even during the trip to the

hospital.

• The gas normally produced by the

battery may explode if there is a spark

or flame near it.

If you start the engine in this way, use only

standard connecting cables, do not smoke or

choke with a match.

NOTICE

The auxiliary battery must have a voltage of 12 V.

Do not start the engine in this way unless you are

sure that the auxiliary battery has the correct

voltage.

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Positive pole (mark "+")

Dead battery

Dead

battery

Starter cable

Auxiliary

battery

Starter cable

Positive pole

(mark "+")

Auxiliary

battery

Negative pole

(mark "–")

4. Connect the connection cables in the order a, b,

c, d.

c. Connect the negative (black) jumper cable terminal

to the negative (–) terminal of the auxiliary battery.

a. Connect the positive (red) jumper cable terminal

to the positive (+) terminal of the dead battery.

d. Connect the terminal on the other end of the

negative (black) jumper cable to a fixed, immovable,

unpainted, metal location on the vehicle with a dead

battery.

b. Connect the terminal on the other end of the

positive (red) jumper cable to the positive (+) terminal

of the auxiliary battery.

The recommended connection points are shown in

the following figure:

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9. Screw in all battery ventilation plugs

lators, if removed.

If the cause of the battery discharge is not

obvious (eg if you have left the lights on),

you should have it checked by any authorized

Toyota dealer or workshop, or another

properly qualified and equipped professional.

When the first attempt to start is not

successful...

Check that the terminals on the starter cables

are tight. Charge the dead battery with the

attached jumper cables for a few minutes

and start your engine in the normal way.

Connection point

Do not connect the cable to or near a part

that will move when the engine is started.

If the next attempt is not successful, the

battery may be exhausted. Have it checked

by any authorized Toyota dealer or service

center, or another properly qualified and

equipped professional.

WARNING

To avoid serious injury, do not lean over

the battery when connecting the cables,

and make sure that the jumper cables or

clamps do not touch anything other

than the correct battery terminals or

ground.

5. Only vehicles with a petrol engine:

Recharge the discharged battery for about

5 minutes using the connecting cables.

During this time, run the engine with the

auxiliary battery with the gas pedal slightly

depressed at approximately 2000 rpm.

6. Start the engine in the normal way.

After starting, let the engine run for a few

minutes at about 2000 rpm with the gas

pedal slightly depressed.

7. Carefully disconnect the cables in the exact reverse

order: negative cable, then positive cable.

8. Carefully remove the rags placed on the

batteries. These can now be saturated

with sulfuric acid.

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When you cannot increase the

engine speed (engines 3ZZ-FE, 1ZZ-FE,

1AZ-FSE and 2AZ-FSE)

When the engine stops while driving

When the engine stops while driving...

If the engine speed does not increase even when the gas

pedal is depressed, there is probably a problem somewhere

in the electronic throttle control system.

1. Gradually reduce your speed and drive in a straight line.

Carefully pull off the road to a safe place.

Vibrations may occur at that point. However, if you press

harder and slower on the gas pedal, you can drive your

vehicle at a low speed. Have the vehicle checked by any

authorized Toyota dealer or service center, or another

properly qualified and equipped specialist, as soon as possible.

2. Turn on the hazard warning lights.

3. Gasoline engine –

Turn the ignition key to the "ACC" or "LOCK" position and

try to start the engine again.

If the engine cannot be started - see "When the vehicle

cannot be started" on page 320 in this chapter.

Even if the ab-normality in the electronic throttle control

system is cleared during slow driving, the system may not

return to normal until you stop the engine and turn the ignition

key to the "ACC" or "LOCK" position.

Diesel engine –

When you have enough fuel: Try to start the engine

again.

If the engine cannot be started - see "When the vehicle

cannot be started" on page 320 in this chapter.

WARNING

When the fuel tank is empty: Instructions for starting the

engine - see "(c) When you run out of fuel and the engine

dies" on page 322.

Be extra careful to avoid incorrect operation of the

accelerator pedal.

WARNING

If the engine is not running, the power brakes and

steering will not work, so braking and steering will be

much more difficult than usual.

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When you can't rev up the

When the vehicle overheats

(petrol engine)

engine (diesel engine)

If the engine speed does not increase even

when the gas pedal is depressed, there is a

problem somewhere in the electronic engine

control system. Stop the vehicle and contact any

authorized Toyota dealer or workshop, or other

properly qualified and equipped professional,

or proceed with caution, as the vehicle's

performance will be lower than normal, in driving

to any authorized Toyota dealer or workshop, or

other properly to a qualified and equipped

specialist as soon as possible.

If the engine coolant temperature gauge

indicates overheating, you experience a

noticeable loss of power, or a loud knocking

or ringing sound is heard, your engine is

likely overheating. Follow the steps below...

1. Drive carefully off the road, stop the vehicle

and turn on the hazard lights. Shift into "P"

(automatic transmission) or neutral (manual

transmission) and apply the parking brake.

Turn off the air conditioner if it is on.

Even if the abnormality in the engine electronic

system is cleared during slow driving, the system

may not return to normal until you stop the

engine and turn the ignition key to the "ACC" or

"LOCK" position.

2. If the coolant is boiling or steam is leaking

from the radiator or reservoir, stop the engine.

Wait until the steam has stopped escaping

before opening the hood. If the coolant is

not boiling or steam is leaking, run the engine

and make sure the electric cooling fan is

running. If it does not run, turn off the ignition.

WARNING

Keep hood closed while steam is escaping

to avoid injury. Leaking steam or coolant is

a sign of very high pressure.

3. Visually inspect the engine drive belt (water

pump belt) for breaks or looseness. Check

for coolant leaks from the radiator, hoses

and under the vehicle. However, if the air

conditioner has been turned on, it is normal

for water to drip from it.

WARNING

Do not put your hands or clothing in the

fan and drive belt area when the engine is

running.

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When the vehicle overheats

(diesel engine)

4. If you find that the engine drive belt is broken

or coolant is leaking, stop the engine

immediately. Contact any authorized Toyota

dealer or workshop, or another properly

qualified and equipped professional for

assistance.

If the engine coolant temperature gauge

indicates overheating, you experience a

noticeable loss of power, or a loud knocking

or ringing sound is heard, your engine is

likely overheating. Follow the steps below...

1. Drive carefully off the road, stop the vehicle

and turn on the hazard lights. Shift into

neutral and engage the parking brake.

Turn off the air conditioner if it is on.

5. If the engine drive belt is OK and no fluid is

leaking, check the radiator reservoir. If it is

empty, top it up with coolant while the engine

is running.

2. If the coolant is boiling or steam is leaking

from the radiator or reservoir, stop the engine.

Wait until the steam has stopped escaping

before opening the hood. If the coolant is

not boiling or steam is leaking, run the engine

and make sure the electric cooling fan is

running. If it does not run, turn off the ignition.

Fill it approximately halfway. Coolant Type -

See "Selecting Coolant Type" on page 376

in Chapter 7–2.

WARNING

Do not attempt to remove the radiator cap

when the radiator and engine are hot.

Splashes of hot liquid or escaping

WARNING

pressurized vapors can cause serious injury.

Keep hood closed while steam is escaping

to avoid injury. Leaking steam or coolant is

a sign of very high pressure.

6. After the engine coolant temperature has dropped to

the normal range, recheck the coolant level in the

reservoir. If necessary, top it up approximately

halfway. A large loss of coolant indicates a leak

somewhere in the cooling system. You should have

it checked by any authorized Toyota dealer or

workshop, or another properly qualified and equipped

professional, as soon as possible.

3. Check for coolant leaks from radiator, hoses

and under vehicle. However, if the air

conditioner has been turned on, it is normal

for water to drip from it.

WARNING

Do not put your hands or clothing near the

fan and drive belt area when the engine is

running.

4. When coolant leaks, stop the engine

immediately. Contact any authorized Toyota

dealer or service center, or another properly

qualified and equipped professional to assist

you.

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When damage occurs

tires –

5. If no fluid leakage is evident, check the radiator

1. Gradually reduce your speed and drive in a straight

line. Carefully pull off the road to a safe place away

from traffic. Do not park at the center line on the

highway.

reservoir. If it is empty, top it up with coolant while the

engine is running. Fill it approximately halfway.

Coolant Type - See "Coolant Type Selection" on page

376 in Chapter 7–2.

Park on a level surface with a solid surface.

2. Stop the engine and turn on the warning lights.

3. Apply the parking brake firmly and engage "P"

(automatic transmission) or reverse (manual

transmission).

WARNING

Do not attempt to remove the coolant reservoir cap

or breather valve when the radiator and engine are

hot.

4. On the non-traffic side, have all persons exit the vehicle.

Splashes of hot liquid or escape of pressurized

vapors can cause serious injury.

5. Read the following instructions carefully.

WARNING

6. After the engine coolant temperature has dropped to

the normal range, recheck the coolant level in the

reservoir. If necessary, fill it up to about half.

Observe the following guidelines when lifting the

vehicle to reduce the risk of personal injury:

A large loss of coolant indicates a leak somewhere in

the cooling system. You should have it checked by

any authorized Toyota dealer or workshop, or another

properly qualified and equipped professional, as soon

as possible.

• Follow the procedure for lifting the vehicle.

• Do not put any part of your body under

the vehicle when it is jacked up.

Persons may be injured.

• Do not start the engine or let it run if

the vehicle is jacked up.

• Stop the vehicle on a horizontal and firm surface,

apply the parking brake firmly and engage "P"

(automatic transmission) or reverse (manual

transmission). If necessary, support the wheel

diagonally to the flat wheel.

• Make sure the jack is correctly positioned at

the lifting point. Lifting a vehicle with an

improperly positioned jack can damage the

vehicle or cause it to fall off the jack and cause

personal injury.

• Never stand under the vehicle if it is

only supported by a jack.

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• Only use the jack to lift the vehicle

when changing a wheel.

• Do not lift the vehicle if there is a

person in the vehicle.

• When lifting, do not place any object

under or over the lifter.

• Raise the vehicle only to the height

necessary to remove and replace the

wheel.

NOTICE

Compact spare wheel

Do not continue driving with a flat tire. Driving

even a short distance can damage the tire and

The compact spare wheel is intended for temporary

emergency use only.

wheel beyond repair.

The compact spare wheel is recognizable at first

glance by the clear inscription on the side of the tire

"TEMPORARY USE ONLY".

The compact spare wheel saves space in your luggage

compartment and its lower weight ensures lower fuel

consumption and easier installation in the event of a

flat tire.

If needed, this wheel can be used many times. Its

service life is up to 4800 km, depending on the road

surface and driving style. If tread wear indicators

appear, replace the wheel.

For details on tread wear indicators and other service

information, see the tire section on page 378 in Chapter 7-2.

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– Necessary tools and spare wheel

WARNING

• The compact spare wheel is specially

designed for your Toyota. Do not use

it on any other vehicle.

• Do not use more than one compact

spare wheel at the same time.

• The pressure in the tire of the compact

spare wheel must be 420 kPa.

• Do not ride this bike faster than 80 km/

h.

Then

• Replace the compact spare wheel with

a standard wheel as soon as possible.

• Avoid sudden acceleration, hard

braking and sharp turns when driving

with a compact spare wheel.

NOTICE

If a compact spare wheel is installed, the ground

clearance of the vehicle will be reduced, so avoid

driving over obstacles and also drive slowly on

uneven and unpaved roads. Also, do not drive

the vehicle into the automatic washing line, as the

vehicle could get caught and damaged.

Liftback

Kombi

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1. Take the necessary tools and spares

wheel.

1. Jack crank

2. Wrench for wheel nuts

3. Tool compartment

4. Jack

5. Spare wheel

To prepare for an emergency, familiarize yourself with

the use of the jack, all tools and where they are stored.

Turn the jack joint by hand.

Removal: Turn the joint in direction 1 until the jack is

released.

Storage: Turn the joint in direction 2 until the jack is

firmly secured so that it does not fly forward in the event

of an accident or sudden braking.

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Removing the spare wheel:

Sedan a liftback –

1. Remove the luggage compartment floor cover

thick

2. Remove the tool compartment.

3. Loosen the screw and remove it.

Kombi –

1. Remove the floor plate.

2. Remove the glove box.

3. Remove the tool compartment.

4. Loosen the screw and remove it.

Then take the spare wheel out of the vehicle.

Then a liftback

When storing, place the spare tire in place with the inner

side facing up. Then secure the bike in reverse order of

the above to prevent it from flying forward in an accident

or sudden braking.

Kombi

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– Removing the decorative wheel

cover (steel wheels only)

– Wheel wedging

2. Chock the wheel that is diagonally opposite the

wheel with the damaged tire to prevent the

vehicle from rolling when lifting.

3. Remove the decorative cover.

Pry off the wheel trim using the angled end of the wheel

nut wrench as shown.

When wedging, place the wedge either in front of one

of the front wheels or behind one of the rear wheels.

WARNING

Do not attempt to remove the decorative cover by

hand. Be careful when handling the decorative

cover to avoid unexpected injury.

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– Wheel nut clearance

– Location of the jack

4. Loosen all wheel nuts.

5. Place the jack in the correct lifting

position as shown.

Always loosen the wheel nuts before lifting the vehicle.

Make sure the jack is placed level and on a

solid surface.

Loosen the nuts by turning counter-clockwise. For

maximum torque, place the wrench on the nut so that the

lever of the wrench is on the right side as shown in the

illustration. Grab the key at the end and pull it up. Be

careful not to let the wrench slip off the nut.

Now do not remove the nuts, just loosen

them by about half a turn.

WARNING

Never use oil or grease on screws or

nuts. The nuts could come loose and

the wheels could fall off, causing a

serious accident.

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– Lifting the vehicle

– Changing wheels

6. After making sure that no one is left in the vehicle,

raise the vehicle to the height necessary to install

the spare wheel.

7. Unscrew the wheel nuts and replace the wheels.

Lift the flat tire and remove it to the side.

Remember that you will need more space to fit the spare

tire than to remove the flat tire.

Turn the spare wheel so that the holes in the wheel line

up with the bolts. Then lift the wheel and place one of

the holes on the top bolt.

To raise the vehicle, insert the crank into the jack (the

By rocking and pushing the wheel, you can put it on the

other screws as well.

jack is enabled) and turn it clockwise. When the jack

touches the vehicle and begins to lift it, double check

that it is positioned correctly.

WARNING

Never stand under the vehicle if it is only supported

by a jack.

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– Screwing on the wheel nuts

Before mounting the wheels, remove corrosion from the

8. Screw on all the wheel nuts and tighten them by

hand.

contact area with a wire brush or otherwise.

Mounting the spare wheel without good metal-to-metal

Screw on the wheel nuts (with the conical end inwards)

and tighten them as much as possible by hand. Push

the wheel and try to see if they can be tightened even

more.

contact can lead to loosening of the wheel nuts and

possible loss of the wheel while driving.

WARNING

Never use oil or grease on screws or nuts. This

could lead to overtightening of the nuts and

damage to the bolts. The nuts could come loose

and the wheels could fall off, causing a serious

accident. If there is oil or grease on any screw or

nut, clean it.

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– Putting on the decorative

– Starting the vehicle

wheel cover (steel wheels only)

9. Lower the vehicle completely to the ground and

tighten the wheel nuts.

10. Fit the decorative wheel cover.

1. Place the decorative cover in the correct position.

Turn the jack handle counterclockwise to lower the

vehicle.

Adjust the cut-out in the decorative wheel cover to

the valve, see picture.

To tighten the wheel nuts, use only a wheel nut wrench

and turn it clockwise to tighten the nuts. Do not use

other tools or any other additional levers, or hammers

or legs, to increase the force on the wrench. Make sure

the wrench is on the nut correctly

2. Press firmly with your hand on one side of the

decorative cover, then hit the edge of the other side

of the decorative cover with your palm firmly so that

it snaps into place.

When installing the wheel fairing, push the fairing

with even force to ensure it is centered on the wheel.

deployed.

Tighten the nut just a little at a time in the order shown

in the picture. Repeat this process until all nuts are

tightened.

WARNING

Be careful when handling the decorative cover to

avoid unexpected injury.

WARNING

• Make sure that no part of your body or

other people around will be injured

when lowering the vehicle to the ground.

• As soon as possible after changing the

wheels, have the wheel nuts tightened

to 103 Nm with a torque wrench.

Otherwise, the nuts could come loose

and the wheel could fall off, causing a serious accident.

• Do not fit a heavily damaged plastic decorative

wheel cover. It could fly off the bike while driving

and cause an accident.

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– After changing the wheels

When the vehicle gets stuck

If the vehicle gets stuck in snow, mud, sand, etc., you

can try to free the vehicle by rocking it back and forth.

11. Check the air pressure in the tire of the replaced

wheel.

Adjust the air pressure according to the technical

data on page 418 in chapter 8. If the pressure is

lower, drive slowly to the nearest service center

and have the tire inflated to the correct pressure there.

Vehicles with anti-skid system -

To recover, turn off the anti-skid system so that the

tires spin enough to help get the vehicle out of the

obstacle. (Details - see "Anti-Skid System" on page

188 in Chapters 1-6.)

Don't forget to put the valve cap on, as dirt and

moisture could get into the valve. As a result, air could

start to leak. If you lose a cap, get a new one as soon

as possible.

WARNING

12. Safely store all tools, the jack and the flat tire.

Do not try to free the vehicle by rocking it back and

forth if there are people around the vehicle. During

rocking, the vehicle may suddenly move forward or

backward after recovery, causing injury or damage

to bystanders or objects.

As soon as possible after changing the wheels,

tighten the nuts to the prescribed torque according to

the technical data on page 418 in chapter 8 with a

torque wrench. Have the damaged wheel professionally

repaired and replace it with the spare wheel.

NOTICE

WARNING

When freeing the vehicle by rocking, observe the

following instructions to avoid damage to the

transmission or other components:

Before driving, make sure that the tools, jack and

flat tire are safely stored in their places to reduce

the risk of personal injury in the event of an

accident or sudden braking.

u Do not depress the accelerator pedal when shifting

with the selector lever or before a forward or

reverse gear is fully engaged.

u Do not rev the engine and prevent the wheels

from spinning.

u If the vehicle remains stuck after several attempts

to free it, consider other methods, e.g. towing.

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340

IN CASE OF EMERGENCY

When there must be a vehicle

towed away –

Having the right equipment will help ensure that your

vehicle is not damaged while being towed.

(a) Towing by vehicle with wheel lift –

Professional operators are familiar with applicable

regulations and local towing ordinances/laws.

– From the front

If the vehicle is towed incorrectly, it may be damaged.

Although all professionals know the correct procedure,

they can make mistakes.

Avoid vehicle damage by following these instructions. If

necessary, show this page to the tow truck driver.

– From behind

TOWING INSTRUCTIONS:

Use a safe chain system for towing and follow applicable

local regulations.

Wheels and axles that touch the road must be in good

condition. If they are damaged, use a tow truck.

(a) Towing by vehicle with wheel lift

(b) Use of platform vehicle

Front - Release the parking brake.

NOTICE

When lifting the wheels, ensure sufficient ground

clearance at the other end of the vehicle. Otherwise,

the bumper and/or chassis could be damaged

during towing.

from behind -

If towing the vehicle is necessary, we recommend

using the services of any authorized Toyota dealer

or workshop, or another properly qualified and

equipped professional, such as a professional

towing service. After consultation, the vehicle

should be towed by method (a) or (b).

• Manual gearbox:

We recommend using a towing chassis under the

front wheels. If you are not using a tow truck, turn

the ignition key to the "ACC" position and shift into

neutral.

Only when it is not possible to use the services of

any authorized Toyota dealer or service center, or

another properly qualified and equipped specialist,

such as a professional towing service, can the

vehicle be towed according to the instructions given

in the paragraph "Emergency towing" on page 342

in this chapter.

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IN CASE OF EMERGENCY

341

(c) Towing by crane

NOTICE

Do not tow the vehicle from the rear without a

towbar when the ignition key is removed or in the

"LOCK" position. The steering lock mechanism is

not strong enough to keep the front wheels in a

straight line.

• Automatic transmission:

Use a towing chassis under the front wheels.

NOTICE

Never tow an automatic transmission vehicle from

behind with the front wheels on the road. This could

cause serious damage to the gearbox.

(c) Towing by crane

NOTICE

Do not tow the vehicle in this manner from the front

or rear. This can damage the vehicle body.

(b) Use of platform vehicle

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342

– Emergency towing

For vehicles with automatic transmission, only use

the front towing eye when towing the vehicle.

NOTICE

u Only use the correct towing eye, otherwise the

vehicle may be damaged.

u Never tow vehicles with automatic transmission

from the rear if all four wheels are on the road.

This can cause serious damage to the gearbox.

The driver must be in the vehicle to drive and control

the brakes.

Forward

Towing in this way can only be done on a firm road

surface, for a short distance and at low speed. Wheels,

axles, drive train, steering and brakes must also be in

good technical condition.

WARNING

Be very careful when towing vehicles.

Avoid quick starts or maneuvers that could cause

excessive strain on the towing eye or the rope or

chain. The towing eyes, rope or chain could break

and cause serious injury or damage to the vehicle.

In the back

NOTICE

If towing the vehicle is necessary, we recommend

using the services of any authorized Toyota dealer

or workshop, or another properly qualified and

equipped professional, such as a professional

towing service.

Only use a towing rope or chain intended for

towing vehicles. Attach it firmly and securely to

the towing eyes.

Before towing, release the parking brake and shift into

neutral (manual transmission) or "N" (automatic

transmission). The key must be in the "ACC" (engine

not running) or "ON" (engine running) position.

If a towing service is not available in an emergency,

you can tow the vehicle using a tow rope or chain

attached to the center emergency towing eye

under the front of the vehicle or to one of the

emergency towing eyes under the rear of the

vehicle. Use extreme caution when towing a vehicle

in this manner.

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IN CASE OF EMERGENCY

343

When the automatic

transmission selector lever cannot be

WARNING

If the engine isn't running, the power brakes and

steering won't work, so steering and braking will

be much harder than usual.

If the selector lever cannot be moved from the "P"

position to another position, although the brake

pedal is depressed, use the button

"SHIFT LOCK" as follows:

1. Turn the ignition key to the "ACC" position.

Make sure the parking brake is engaged.

2. Press the "SHIFT LOCK" button. It will only be

possible to disengage from the "P" position by

pressing this button.

3. Shift to position "N".

4. Start the engine. For safety reasons, keep the

brake pedal depressed.

Have the system checked by any authorized Toyota

dealer or service center, or another properly qualified

and equipped professional, as soon as possible.

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344

When you lose your keys

You can purchase a new key from any authorized

Toyota dealer or workshop, or other properly

qualified and equipped professional, if you provide

them with the key number. If your vehicle is

equipped with an engine immobilizer system, they

will also need a master key.

Vehicles with an engine immobilizer system -

Even if you lose just one key, contact any authorized

Toyota dealer or service center, or another properly

qualified and equipped professional, and have a new

key made. If you lose all the master keys, it will not be

possible to make new ones; the entire engine

immobilizer system must be replaced.

See the recommendations in paragraph "Keys (with

engine immobilizer system)" on page 15 in chapter 1-2.

Wireless remote control key: With the new key, you can

use the wireless remote control system. Contact any

authorized Toyota dealer or service center, or other

properly qualified and equipped professional, for detailed

information.

If the keys are locked in the vehicle and you don't have

a spare, many authorized Toyota dealers and workshops,

or other properly qualified and equipped professionals,

can still open the door for you using special tools. If you

have to break a window to get in, choose the smallest

one for reasons of lower costs. Be especially careful not

to cut yourself with broken glass.

In Case of Emergency for Your Toyota Avensis 4 Door Second Generation (2004-2009)

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